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The Magic Touch

Club & Resort Business - Management - 6 July 2017
Joe Furlow’s accomplishments in reviving The Academy of Magical Arts have been every bit as eye-opening as the acts that perform in the Hollywood, Calif., club each night—and also worthy of Excellence in Club Management honors.
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Fairways to Heaven

Club & Resort Business - Management - 10 May 2017
A pair of new hybrid mowers is helping Sahalee Country Club keep its course in top condition with fuel-saving, environmentally friendly practices.

Return Engagement

Club & Resort Business - Management - 20 April 2017
The second time that Brett Morris considered taking on the challenges at The Polo Club of Boca Raton proved to be the charm—and the start of his path to Excellence in Club Management recognition. One of the marks of a good club manager is trying to always follow the practice of “never say never.” But there was a point in Brett Morris’ career when he almost decided that adage didn’t apply to his own professional path.
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User-Friendly

Club & Resort Business - Management - 19 April 2017
As smartphone use continues to skyrocket, clubs that want to stay at the forefront of members’ minds must maintain a mobile presence. There is little doubt that Americans are glued to their smartphones. Take a walk down any city street and you’re bound to see pedestrians searching online reviews for the best brunch spot, drivers with a map illuminating a small screen, and bored retail employees scrolling through social media.

On the Right Track

Club & Resort Business - Management - 7 February 2017
As part of celebrating its 90th anniversary with a newly renovated golf course, Midland Country Club also rolled out a new golf car fleet and GPS system that can help to deliver a permanent “wow” factor. Midland (Texas) Country Club is celebrating its past with its 90th anniversary this year—but at the same time, the property is embracing its future, by introducing a number of state-of-the-art amenities. The new bells and whistles include a $9 million renovation of its practice facility and 18-hole golf course—and to help members get around the property with maximum enjoyment of the experience, Midland CC also rolled out a new fleet of 65 Yamaha Drive2 golf cars last October, each equipped with the new YamaTrack GPS system.

Four with More

Club & Resort Business - Management - 2 February 2017
The 2016 Winners of the Excellence in Club Management Awards, co-sponsored by the McMahon Group and Club & Resort Business.

Living History

Club & Resort Business - Management - 5 January 2017
A variety of factors have prompted clubs to get serious about capturing and presenting their pasts in a way that can also promote the value of membership for generations to come. Here are some do’s and don’ts for creating permanent archives that will properly put the “story” in history.

All Systems Go

Club & Resort Business - Management - 3 January 2017
At the Bel-Air Bay Club, an imaginative team is making full use of all that its management and reservations software has to offer.

Coming to a Screen Near You

Club & Resort Business - Management - 1 December 2016
Salish Cliffs GC gives rave reviews to its GPS golf and fleet management system. Most golfers can use a little direction when it comes to their games, and a global positioning system (GPS) can help provide guidance for aspects ranging from distance to the green to communicating with the golf shop or clubhouse. At some golf course facilities, particularly high-end resort properties, the technology has now evolved to become an expected amenity, rather than a novelty bonus.

Establishing a Secure Connection

Club & Resort Business - Management - 1 September 2016
When used thoughtfully, digital modes of communication enhance and elevate a club’s culture while helping to solidify social bonds. It’s often argued that technology, while allowing people from across the globe to connect instantaneously, can often blind users to the social opportunities immediately around them as their eyes stay glued to screens. Given the inherently social nature of golf and country clubs, knowing how much technology to incorporate into the club environment can be a thorny subject. Some members prefer to keep devices as far from the clubhouse as possible, while others map out their lives with carefully planned Google calendars. But even the most technology-averse clubs often use three primary modes of digital communication: websites, e-newsletters, and social media.

Guiding Growth

Club & Resort Business - Management - 4 August 2016
By “managing by walking around,” Terra S. H. Waldron, CCM, CCE, has guided The Desert Highlands Country & Golf Club Association toward steady progress and growth, and earned Excellence in Club Management Award recognition for herself.

Lightning Reflexes

Club & Resort Business - Management - 2 August 2016
Even a strike from Mother Nature shortly after it was installed couldn’t dull the shine of The Vineyard Golf Club’s new clock.

Gathering Storm

Club & Resort Business - Management - 21 July 2016
A spate of extreme weather patterns has pushed claims for property losses to all-time highs and portends an alarming shift in trends for club insurance coverage and premiums. The intensive flooding from June’s record rainfall in West Virginia that swamped The Greenbrier resort and forced cancellation of The Greenbrier Classic PGA Tour event was just the latest and most dramatic example of how club and resort properties are subject to growing exposure and vulnerability to the extreme weather patterns that now seem to have become a four-season, 50-state norm throughout the U.S.

Perpetual Progress

Club & Resort Business - Management - 20 July 2016
Following a daily regimen of “prove and improve” has helped Michael Stott, CCM, CCE, direct the escalating success of Baltimore (Md.) Country Club and reach a personal pinnacle—Excellence in Club Management Awards recognition.

On the Rise

Club & Resort Business - Management - 18 May 2016
Shawn Wilkes’ contributions to major improvement projects at Carmel Country Club earned him “Rising Star” recognition through the Excellence in Club Management Awards—and the opportunity to take the helm of another distinguished club. The accomplishments of John Schultz, CCM, in directing the growth of Carmel Country Club into one of the industry’s largest and most vibrant club operations, after becoming General Manager of that Charlotte, N.C., club in 2003, are well-documented. Schultz’s achievements, in fact, led to recognition of his leadership (“Military Precision,” C&RB, May 2010) when he was named a 2009 recipient of the Excellence in Club Management (ECM) Awards that are co-sponsored by the McMahon Group and Club & Resort Business.

Captain Creative

Club & Resort Business - Management - 14 April 2016
Terry Anglin hit the deck running after being brought in to help right the ship at San Diego Yacht Club, and his resourceful management style led to top recognition for himself through the Excellence in Club Management Awards. For all the money he’s helped to save, revenue he’s helped to generate, and recognition and growth he’s helped to bring to the San Diego (Calif.) Yacht Club (SDYC) in his six-and-a-half years as its General Manager/Chief Operating Officer, nothing comes close to the bang-for-the-buck impact that Terrence J. (Terry) Anglin, CCM, CCE, got from the plastic coyotes.

Top-Flight Foursome

Club & Resort Business - Management - 11 February 2016
The 2015 winners for the Excellence in Club Management Awards co-sponsored by McMahon Group and Club & Resort Business. McMahon Group, Inc., the St. Louis-based consulting firm, and Club & Resort Business have announced the 2015 recipients of the Excellence in Club Management (ECM) Awards, established in 1997 by the McMahon Group and co-sponsored since 2005 by C&RB. The annual awards are selected through nominations submitted on behalf of qualified candidates by other parties. Award recipients are selected solely on the basis of their achievements at the club they currently manage; “lifetime achievements” are not considered.

Teaching Moments

Club & Resort Business - Management - 4 February 2016
While demonstrating sustainability to members and guests, the management team at IMG Academy Golf Club has learned that eco-friendly food packaging has surprising versatility and value, too. IMG Academy Golf Club in Bradenton, Fla., has strong connections to innovative instructional approaches. IMG Academy itself traces its roots to the Nick Bollettieri Tennis Academy, which was founded in 1978 as a groundbreaking boarding school for the development of elite junior players.

Southern Comfort

Club & Resort Business - Management - 3 December 2015
The golf maintenance staff at Reynolds Lake Oconee feels perfectly at ease with its equipment of choice to maintain six challenging courses. Taking care of a vast, sprawling property that boasts 117 holes on six challenging golf courses and 135,000 rounds of golf annually is no small task. But that’s the mission at Reynolds Lake Oconee in Greensboro, Ga.—and the leaders of the property’s golf staff know there is one clear-cut way to make it succeed. They have complete confidence in the John Deere turf equipment they use each day, and in the people that supply them with that equipment.
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Many 'App-y' Returns

Club & Resort Business - Management - 2 November 2015
By resuming its relationship with a trusted company, The Patterson Club streamlined communications —and made making reservations easier— through a new application that fits any device.Of all the traits an effective leader needs, perhaps none is more important than the ability to listen—and then to act on what you hear. And when John A. Brisson took the reins in 2014 as the new General Manager and Chief Operating Officer of The Patterson Club in Fairfield, Conn., he heard his staff telling him loud and clear that they wanted to go back to using ForeTees, which offers online reservation services for private clubs. The property had used ForeTees’ online tee sheets from 2007 to 2013, but had then switched to another service prior to Brisson’s arrival.

Good for the Long Run

Club & Resort Business - Management - 20 October 2015
long-standing supplier relationship has helped Pinehurst Resort enjoy worry-free operation for nearly all of its vehicle needs. In the 1890s, Boston soda fountain magnate and philanthropist James Walker Tufts hired the firm of famed landscape architect Frederick Law Olmsted, the designer of New York’s Central Park, to create a New England-style village in the pine barrens of North Carolina. Tufts wanted the game of golf, which was quickly gaining popularity in the U.S., to be a major attraction for his new resort property, which was named Pinehurst for its opening in 1895. So another legend, Donald Ross, was called on to create its No. 2 course, which opened in 1907.

The Power of Three

Club & Resort Business - Management - 1 October 2015
Following a formula at The Kansas City Country Club that calls for equal emphasis on membership, staff and facilities has also produced Excellence in Club Management Award recognition for Mark Bado, MCM. The post The Power of Three appeared first on Club & Resort Business.

Inspiring Words

Club & Resort Business - Management - 24 September 2015
Carefully selected yearly themes have set the tone for the consistent success that earned Excellence in Club Management recognition for Christine Pooler, Merion GC's General Manager. The post Inspiring Words appeared first on Club & Resort Business.

Modern Marvel

Club & Resort Business - Management - 13 August 2015
Even without a golf course, the club facilities managed by Gerald Marvel, CCM, for the University of Kentucky pose unprecedented challenges—and his success in meeting them has merited Excellence in Club Management Award recognition. Even without a golf course (one of his properties does have two chipping and putting greens), Gerald Marvel, CCM, shoulders a load of facility management challenges as hefty as any to be found in the club industry. His office is located in The Hilary J. Boone Center, the on-campus facility for faculty, staff and alumni at the University of Kentucky (UK) in Lexington, where Marvel himself was first exposed to the club business as a busboy while attending the university, and then spent six years at the start of his professional career as its Dining Room Supervisor and F&B Director.

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