CMAA CEO's Perspective - 13 March 2017
In last month’s blog, I wrote about CMAA being 90 years young as we focus on the future of club management ensuring members are served with energy, enthusiasm and foresight. Did you know that the original name of the Association in 1927 was the National Association of Club Managers? It didn’t take long for that name to change to the Club Managers Association of America or more fondly CMAA. Our name has been with us ever since, but is it the right name for 2020 and beyond?
CMAA CEO's Perspective - 13 February 2017
A few weeks ago, my wife Susie and I went to visit her parents in North Carolina for the weekend. As my father-in-law approaches 90, I am impressed by his ability to stay young. He continues to be eager about learning, trying new things and ensuring he is staying up to date. I greatly admire my father-in-law and I hope I have the same mindset when I approach his age. He is 90 years young, as there is nothing old about him!
ClubPeople - 3 February 2017
Ten Myth Busters for Hiring in 2017 Will you be at CMAA? Visit our HR Consultant Alfred Roush Esq. SPHR, SHRM-SCP, and VP of HR Services at CertiPay, as he debunks the Myths for Hiring in 2017 at the CMAA Conference on Club Management this Tuesday, February 7th, 12-1pm. Competency Area: External & Governmental Influences; Human & Professional Resources.
Glamorous, decadent, and dripping in celebrity history, the beach clubs of the Cote d’Azur have long been synonymous with the superyacht set. Yet of the hundred or so beach clubs along this stretch of storied coastline, which ones should you visit on your superyacht charter? The best beach clubs have a seductive magic about them, an allure that goes far past the sophisticated decor, the handsome charm of the waiters, or even the softness of the sand where white-cloth tables sit before the sparkling sea. At the top beach clubs—the ones that the A-list compete to get into in the long, languorous days of a Mediterranean Summer — there’s a lingering sense of summers past, of all the famous people who have mingled, dined and danced here, passing happy days diving off pontoons and basking in the sun. So join us as we float from the towering cliffs of Monaco down to the Gulf of Saint Tropez, dropping anchor at the most glorious beach clubs along the French Riviera.
Club Benchmarking - 23 January 2017
The most successful private club executives are in a class of their own when it comes hospitality. They are experts at delivering an extraordinary club experience and managing large teams of people, but we’ve only met a handful that would be comfortable calling themselves experts in accounting or finance. While that’s not surprising since the skillsets are so different, it does present a challenge.
CMAA Legislative Report Blog - 19 January 2017
On January 10, US Citizenship and Immigration Services (USCIS) announced that the H-2B visa cap for the first half of the 2017 fiscal year had been reached. Currently, the H-2B visa cap set by Congress is 66,000 per fiscal year, with 33,000 to be allocated for employment beginning in the first half of the fiscal year (October 1 - March 31) and 33,000 to be allocated for employment beginning in the second half of the fiscal year (April 1 - September 30). Any unused visas from the first half of the fiscal year will be made available for use by employers seeking to hire H-2B workers during the second half of the fiscal year. However, there is no carry over to the next fiscal year.
CMAA CEO's Perspective - 17 January 2017
Happy New Year! Inspiration for this month’s message comes from CMAA’s elevator. The CMAA HQ building has three floors with roughly seven to twelve people on each. With a National staff team of 28 people on multiple floors, it requires some movement if you are going to run into everyone each day. This gets me to this month’s focus. One way CMAA’s staff stays connected, besides the elevator and two stairwells, is a white board in the elevator. This white board starts out clean each day and whoever has an inspiration, writes it on the board for all to see.
Club Benchmarking - 16 January 2017
Guest Author and Club Benchmarking SubscriberMedinah Food Truck.jpg As most club managers do, I try to spend our capital dollars in the most prudent way possible. When the idea struck me to obtain a food truck and brand it with our logo, I kind of figured that I was going to get some raised eyebrows along with some direct questioning. Once the interrogation was over, the end result was surprising and very gratifying.
Club View / a Chambers Blog - 12 January 2017
“No man is an island.” We’ve all heard this famous turn-of-phrase, but it’s difficult to internalize. No one has all the answers to life’s questions. Though self-reliance is certainly critical, it’s equally important to make the most out of your relationships.
Gym Insight Blog - 9 January 2017
The digital economy has changed everything about the fitness experience. Your gym membership is now as much about connecting with people as it is about the workout. The workout experience counts most, but the club experience as a relationship is vital too. Everything from social media engagements, shout-outs for results, to the attitudes and demeanor of your staff members count as part of that experience. Look at everything that you do and evaluate it from the perspective of your members.
Private Club Marketing - 7 January 2017
If you Google 'best practices' for practically any form of private club marketing or membership campaign-print, e-mail, or social media-the word 'relevance' is sure to come up. Simply put, your messages need to resonate with your audiences. Sounds obvious enough, but how do you do... The post Best Practices for Private Club Membership and Marketing appeared first on Private Club Marketing.
Portugal's Algarve region sees at least 300 days of sunshine per year, meaning that there's an approximately 80 percent chance that visitors here will be basking in the warm sun all vacation long. However, deciphering just where to spend a week or two of vacation can be a little tricky, as the jagged coastline is peppered with innumerable large and small towns. Do you want to relax in relatively undisturbed quiet next to surf-ready beaches? Or does exploring narrow cobblestoned alleyways sound more appealing? How about making rounds of nightclubs and bars night after night? The Algarve seemingly has it all, and our handy guide to some of its most popular destinations guarantees that you won't have any problem soaking up the sun.
CMAA Legislative Report Blog - 20 December 2016
On Monday, December 19, the Occupational Safety and Health Administration (OSHA) issued a final rule designed to clarify an employer's continuing obligation to make and maintain an accurate record of each recordable injury and illness. The final rule does not add any new compliance obligations for employers or change any existing reporting requirements. The final rule is slated to become effective January 18, 2017.
CMAA Legislative Report Blog - 20 December 2016
Cold weather came early this year and many parts of the country have already experienced snow, ice and freezing rain. Despite the outside conditions, many club employees have to get their jobs done. Take time to remind your employees about cold weather hazards. Working in cold weather can be just as dangerous as working in excessively warm weather. Use these OSHA training resources to keep your employees safe this winter.
CMAA Legislative Report Blog - 14 December 2016
On Friday, December 9, Congress passed its second continuing resolution of the year, extending short-term government funding through April 28, 2017. Unfortunately, for clubs who currently use H-2B visa workers, Congress did not include what is known as the “returning worker” provision.
CMAA CEO's Perspective - 8 December 2016
Happy holidays! I hope your club had a successful year, and you experienced personal and professional prosperity this past year too! CMAA’s goal is to be your partner on your professional journey. With that in mind, your CMAA team is busy preparing for our 90th World Conference on Club Management and Club Business Expo. We recognize that a positive professional experience is linked to a happy and healthy personal life.
HFTP Connect - 6 December 2016
We continue to be amazed at the number of private clubs that dump their older club management software for something new without a thought of how they might retain and improve what they already have. Helping clubs choose a replacement system has been the mainstay of our consulting practice for almost 30 years. If there is one thing we have learned through more than 350 replacement projects, it is that replacement is never pretty. Virtually every club department is affected, through data conversion, forms design, features configuration, user training, report generation and the break-in period of 12 months or so as staff (and members) become comfortable with the new software. Not to mention a significant financial investment to get from System A to System B. In the end, is it really worth the effort, disruption and cost? For many clubs the answer is a definitive “yes.” But for many others, the answer is a murky “I think so” or “I am not really sure.” So how do you decide? Written By: Bill Boothe & Jeremy Hoch
ClubPeople - 18 November 2016
Reclassified employees may have to follow procedures and policies that didn’t apply to them before—or that you didn’t have. Changing habits can be a challenge, but changing those of your formerly exempt employees with respect to hours worked and tracked is critical to preventing wage and hour violations.
CMAA Legislative Report Blog - 14 November 2016
In an effort to reduce errors and enhance online form completion, US Citizenship and Immigration Services (USCIS) has published a revised version of Form I-9, the Employment Eligibility Verification. All employers need to begin using the new version, dated November 14, 2016, no later than January 22, 2017. Until that date, employers may continue to use the form dated March 8, 2013.
CMAA CEO's Perspective - 14 November 2016
The 2017 US Presidential election is behind us and I am sure the vast majority of us are relieved. More than others in recent memory, this election very sharply pointed out the diversity that we have in the United States. Americans have different interests, different views and see different pathways for happiness and prosperity. Baby Boomers are at a different life stage than Millennials and therefore may have a different view of how the US should evolve. Ultimately these varying views when researched, shared, discussed and considered by our elected officials allow a path to be charted that serves the best interests of America. At least it is supposed to work this way – but you may be thinking: how does this relate to clubs?
CMAA Legislative Report Blog - 4 November 2016
As we reported in May, OSHA has instituted new anti-retaliation protection provisions in conjunction with new reporting requirements. The rule prohibits all employers from discouraging workers from reporting a work-related injury or illness. The final rules regarding anti-retaliation were originally slated to become effective August 10, but were delayed until November 1, 2016, in an effort by OSHA to provide more compliance information to employers.
CMAA Legislative Report Blog - 26 October 2016
In September, two separate challenges were filed against the Department of Labor’s overtime rules. In the first challenge, 21 states have joined together to object to the rule, based on its impact on state funds and budgets. In a separate action, the US Chamber of Commerce and more than 50 other national and Texas business groups challenged the rule for violating the Administrative Procedure Act. On October 12 and 14 respectively, attorneys for both litigants filed motions for expedited summary judgement in the cases. In layman’s terms, this means that they are requesting a verdict from the judge without the benefit of a full trial.
ClubPeople - 20 October 2016
New OSHA Electronic Reporting Required in 2017 The Occupational Safety and Health Administration (OSHA) issued a new final rule revising its regulation on Recording and Reporting Occupational Injuries and Illnesses. The new rule will require certain employers to electronically submit injury and illness data. It also adds emphasis on prohibiting employers from discouraging employees of making an injury and illness report.
Club Benchmarking - 18 October 2016
The private club industry in the United States has been a work in progress for more than 200 years. Clubs are deeply grounded in history and tradition, which may help to explain why the pace of change tends to be slower than in other industries. The evolution of clubs over the last few decades is apparent in areas such as social and culinary trends, but not as easy to recognize on the business side of things, so we turned to a veteran club management professional to get his perspective.
Gym Insight Blog - 10 October 2016
Do you know what I object to most in the fitness business? It’s those big-box chains that sign up members for the low monthly rate, but secretly hoping that customers never turn up to occupy space in any of their one million and six facilities. Low membership fees are fine in themselves, and it’s a good thing that gyms give their members the hope of getting off the couch and getting fit. However, it just offends my sense of honor and the principles that got me into the business in the first place. Also, a strategy that delivers premium services is going to add more value in the long term.
CMAA CEO's Perspective - 7 October 2016
It is the last month in CMAA's fiscal year and we begin to turn our focus on the year ahead. As part of this process of closing out one year and beginning another fiscal year, we have gone through a staff performance review process. I have been reading articles over the past few years about how some organizations are phasing out annual staff performance reviews for a more continuous review process. While I agree continuous feedback is necessary, I also like the annual review process as it gives an organization, like CMAA, a chance to align people, resources and expectations annually with our strategic plan. I can tell you I am excited about some of our plans for the coming year.