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OSHA Clarifies Employer's Recordkeeping Obligations in New Rule

CMAA Legislative Report Blog - 20 December 2016
On Monday, December 19, the Occupational Safety and Health Administration (OSHA) issued a final rule designed to clarify an employer's continuing obligation to make and maintain an accurate record of each recordable injury and illness. The final rule does not add any new compliance obligations for employers or change any existing reporting requirements. The final rule is slated to become effective January 18, 2017.

Keep Your Employees Safe This Winter

CMAA Legislative Report Blog - 20 December 2016
Cold weather came early this year and many parts of the country have already experienced snow, ice and freezing rain. Despite the outside conditions, many club employees have to get their jobs done. Take time to remind your employees about cold weather hazards. Working in cold weather can be just as dangerous as working in excessively warm weather. Use these OSHA training resources to keep your employees safe this winter.

Congress Allows H-2B Visa Returning Worker Exemption to Expire

CMAA Legislative Report Blog - 14 December 2016
On Friday, December 9, Congress passed its second continuing resolution of the year, extending short-term government funding through April 28, 2017. Unfortunately, for clubs who currently use H-2B visa workers, Congress did not include what is known as the “returning worker” provision.

December Blog: CEO's Perspective - Preparing for a Successful Future

CMAA CEO's Perspective - 8 December 2016
Happy holidays! I hope your club had a successful year, and you experienced personal and professional prosperity this past year too! CMAA’s goal is to be your partner on your professional journey. With that in mind, your CMAA team is busy preparing for our 90th World Conference on Club Management and Club Business Expo. We recognize that a positive professional experience is linked to a happy and healthy personal life.

Software Replacement vs. Reengineering Assessment: Look Before You Leap

HFTP Connect - 6 December 2016
We continue to be amazed at the number of private clubs that dump their older club management software for something new without a thought of how they might retain and improve what they already have. Helping clubs choose a replacement system has been the mainstay of our consulting practice for almost 30 years. If there is one thing we have learned through more than 350 replacement projects, it is that replacement is never pretty. Virtually every club department is affected, through data conversion, forms design, features configuration, user training, report generation and the break-in period of 12 months or so as staff (and members) become comfortable with the new software. Not to mention a significant financial investment to get from System A to System B. In the end, is it really worth the effort, disruption and cost? For many clubs the answer is a definitive “yes.” But for many others, the answer is a murky “I think so” or “I am not really sure.” So how do you decide? Written By: Bill Boothe & Jeremy Hoch

FLSA Overtime Changes: Policies and Practices to Review for Dec. 1st

ClubPeople - 18 November 2016
Reclassified employees may have to follow procedures and policies that didn’t apply to them before—or that you didn’t have. Changing habits can be a challenge, but changing those of your formerly exempt employees with respect to hours worked and tracked is critical to preventing wage and hour violations.

USCIS Updates Form I-9

CMAA Legislative Report Blog - 14 November 2016
In an effort to reduce errors and enhance online form completion, US Citizenship and Immigration Services (USCIS) has published a revised version of Form I-9, the Employment Eligibility Verification. All employers need to begin using the new version, dated November 14, 2016, no later than January 22, 2017. Until that date, employers may continue to use the form dated March 8, 2013.

November CEO Blog: Millennial Outlook on Club Membership

CMAA CEO's Perspective - 14 November 2016
The 2017 US Presidential election is behind us and I am sure the vast majority of us are relieved. More than others in recent memory, this election very sharply pointed out the diversity that we have in the United States. Americans have different interests, different views and see different pathways for happiness and prosperity. Baby Boomers are at a different life stage than Millennials and therefore may have a different view of how the US should evolve. Ultimately these varying views when researched, shared, discussed and considered by our elected officials allow a path to be charted that serves the best interests of America. At least it is supposed to work this way – but you may be thinking: how does this relate to clubs?

OSHA Anti-Retaliation Regulations Are Now In Effect

CMAA Legislative Report Blog - 4 November 2016
As we reported in May, OSHA has instituted new anti-retaliation protection provisions in conjunction with new reporting requirements. The rule prohibits all employers from discouraging workers from reporting a work-related injury or illness. The final rules regarding anti-retaliation were originally slated to become effective August 10, but were delayed until November 1, 2016, in an effort by OSHA to provide more compliance information to employers.

Overtime Litigants Ask for Expedited Review

CMAA Legislative Report Blog - 26 October 2016
In September, two separate challenges were filed against the Department of Labor’s overtime rules. In the first challenge, 21 states have joined together to object to the rule, based on its impact on state funds and budgets. In a separate action, the US Chamber of Commerce and more than 50 other national and Texas business groups challenged the rule for violating the Administrative Procedure Act. On October 12 and 14 respectively, attorneys for both litigants filed motions for expedited summary judgement in the cases. In layman’s terms, this means that they are requesting a verdict from the judge without the benefit of a full trial.

New OSHA Electronic Reporting Required in 2017

ClubPeople - 20 October 2016
New OSHA Electronic Reporting Required in 2017 The Occupational Safety and Health Administration (OSHA) issued a new final rule revising its regulation on Recording and Reporting Occupational Injuries and Illnesses. The new rule will require certain employers to electronically submit injury and illness data. It also adds emphasis on prohibiting employers from discouraging employees of making an injury and illness report.

Building the Business of Clubs

Club Benchmarking - 18 October 2016
The private club industry in the United States has been a work in progress for more than 200 years. Clubs are deeply grounded in history and tradition, which may help to explain why the pace of change tends to be slower than in other industries. The evolution of clubs over the last few decades is apparent in areas such as social and culinary trends, but not as easy to recognize on the business side of things, so we turned to a veteran club management professional to get his perspective.

Behavioral Economics For Better Gym Management Results

Gym Insight Blog - 10 October 2016
Do you know what I object to most in the fitness business? It’s those big-box chains that sign up members for the low monthly rate, but secretly hoping that customers never turn up to occupy space in any of their one million and six facilities. Low membership fees are fine in themselves, and it’s a good thing that gyms give their members the hope of getting off the couch and getting fit. However, it just offends my sense of honor and the principles that got me into the business in the first place. Also, a strategy that delivers premium services is going to add more value in the long term.

October 2016: Next Generation Club Industry Research

CMAA CEO's Perspective - 7 October 2016
It is the last month in CMAA's fiscal year and we begin to turn our focus on the year ahead. As part of this process of closing out one year and beginning another fiscal year, we have gone through a staff performance review process. I have been reading articles over the past few years about how some organizations are phasing out annual staff performance reviews for a more continuous review process. While I agree continuous feedback is necessary, I also like the annual review process as it gives an organization, like CMAA, a chance to align people, resources and expectations annually with our strategic plan. I can tell you I am excited about some of our plans for the coming year.

An Integrated Approach to Employer Compliance

ClubPeople - 3 October 2016
In order to effectively manage a club, decisions have to be made on a daily basis involving employees and how to manage them. Clubs take on the same risk as a large business when it comes to labor law compliance, but many do not have the same resources to confidently face evolving regulatory compliance, and many are finding liability for non-compliance costly.

The Impact of Strategic Budgeting

Club Benchmarking - 27 September 2016
Charting a New Course for Your Club. Every business charts the course for the coming year through the annual budget process, and private clubs are no exception to that rule. For many, the experience can be drawn out, difficult and fraught with struggles over tactical items, but we believe we’re seeing a positive change on the horizon as more clubs recognize the need for a strategic, fact-based approach to budgeting. Try to imagine going into the boardroom to present next year’s budget and walking back out, mission accomplished, in under an hour. That’s the inspiration for a story we’d like to share about a club where a shift toward data-driven, strategic decision making has transformed the budget process. For the sake of anonymity, we’ll call it Anytown Club.

Understanding Worker Misclassification and Independent Contractors

CMAA Legislative Report Blog - 22 September 2016
Given the current changes to the overtime regulations, businesses may be considering how reclassifying employers to independent contractors could ease the costs of compliance. However, in 2015, long before the Wage and Hour Division Department of Labor (DOL) finalized the new overtime rules, it issued new guidance on the misclassification of workers focusing on the application of the Fair Labor Standards Act (FLSA) and the multi-factor “economic realities” test.

Litigation Filed to Stop Overtime Rules

CMAA Legislative Report Blog - 22 September 2016
On Wednesday, September 20, two separate cases were filed to stop the implementation of the final overtime rule changes. Twenty-one states have joined together to file suit against the Department of Labor. In their challenge, they argue that the DOL erred by elevating the salary threshold over the duties test in defining an exempt vs. non-exempt employee. The states also take umbrage at the automatic update provision which do not take into account the effects on the public and private sectors. Finally, the challenge asserts the DOL exceeded its constitutional authorization by forcing states to adhere to federal regulation which results in the depletion of state funds. The 21 states are Alabama, Arizona, Arkansas, Georgia, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Michigan, Mississippi, Nebraska, Nevada, New Mexico, Ohio, Oklahoma, South Carolina, Texas, Utah and Wisconsin.
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How to Start Analyzing Total Casino Guest Spend

Duetto Research Blog - 20 September 2016
Determining who your most profitable guests are in a casino is usually based on gaming spend. But what about those who spend hundreds and thousands of dollars on hotel stays, night clubs, day spas and all of the other amenities your property offers? Across my travels to over 50 casinos so far this year, one – yes, only one – marketed awards for swiping your players club card when you make purchases anywhere at the casino. Those are not good odds. While others may have these programs, the casinos are not communicating and marketing it to the guest. As a casino marketer, I want this data. As a casino DORM, I really want this data. Why’s that? The yield meeting!

September 2016 - Generational Insights Into Club Perceptions

CMAA CEO's Perspective - 20 September 2016
At CMAA, we get excited about building an association that serves your professional needs, so you can do your job with passion and fulfillment. It is why CMAA’s 2016-2020 Strategic Plan has lots of new initiatives to enhance our value to you. One of these is the development of CMAA’s research functionality. This month, I am pleased to begin sharing new generational research that I believe you and your club Boards will find very interesting.

How are seasonal workers treated under "Play or Pay"?

ClubPeople - 6 September 2016
Our club has a regular full-time workforce of approximately 40 employees. This year, we're planning to hire more full-time seasonal employees. How do we determine whether doing so will subject us to the Affordable Care Act's (ACA's) employer shared responsibility rules? Answer: To determine whether your company is subject to the ACA's employer shared responsibility rules – commonly referred to as the "play or pay" provision – you must count all of your employees. But, there are special rules for seasonal workers. Determining ALE Status

7 Outside Marketing Tips For Gym Owners

Gym Insight Blog - 1 September 2016
There is always more room for another list on the Internet, particularly when it is as important as reinvigorating marketing strategies for small gym business owners. There may be more relevant marketing ideas that only you can know about driving your business ahead. So, while you ponder on what business marketing ideas will give you a boost, read through these seven marketing tips for gym owners, and perhaps you will find something that inspires you.

Overtime Rules FAQs

CMAA Legislative Report Blog - 31 August 2016
The final rules have been announced, and there are major changes to the overtime regulations under the Fair Labor Standards Act, beginning December 1, 2016. Find out what is in the final rules, the expected impact to the industry and how your club will need to comply. Since the announcement, CMAA has been flooded with questions from members across the country. CMAA has compiled answers to your top questions on the new rules and provided general information based on published DOL guidance.

Alumni interview: Why become a Private Club Manager?

Les Roches Webzine - 30 August 2016
When Grace Muchiri began her hospitality studies at Les Roches, she was not particularly familiar with the club management industry. However, several internships in the US and the UK plus extensive work experience at exclusive clubs (including those owned by Donald Trump) changed all that. Today, Grace is the Operations Manager at the prestigious Karen Country Club in Nairobi, Kenya. Moreover, Grace is committed to sharing her experience with others and providing industry professionals with development opportunities. She is now also the Founder and CEO of the Club Managers Association of East Africa, the first association of its kind in the region and the second in Africa.

Gym Owner Leadership Approaches Reviewed

Gym Insight Blog - 22 August 2016
A recent post on the Club Solutions Magazine’s website reminded me of how proactive you have to be as a business owner; in the gym management business you live and die by your ability to lead. As an independent gym business owner, you’ve probably found the key to your success is working with people to achieve a common objective. The goal of your business is to inspire and assist in the growth and improvement in the physical health of all of the people around you. It’s the ultimate secret to success in fitness; you have to help others make the kind of living wage you wish for yourself and exemplify the fitness they hope to achieve.

August 2016: Dues - To Increase or Not to Increase? That is the Question.

CMAA CEO's Perspective - 17 August 2016
Words sometimes evoke emotional responses. From what I have experienced and heard from many of you, managing members’ emotions is a big part of your job. So as a CMAA stakeholder, I’ve inferred that you could get emotional about things that affect your own Association membership too... Am I right? Let's try a little word game – when you hear the word “membership,” what comes to mind? Hopefully a sense of belonging and community – a home away from home.

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