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  • Countdown to Opportunity: The Club & Hotel Controllers Conference 2018

    Written By: Laura Resco, official event guest blogger for the HFTP Club and Hotel Controllers Conference 2018 - One of the most important jobs of a graduate student is to produce original research that furthers the existing knowledge within an industry.

  • Primary Club Metrics

    Survey results identify which metrics are most often used to determine performance. By Agnes DeFranco, Ed.D., CHAE; Tanya Venegas, MBA, MHM, CHIA; and Amanda Belarmino

  • Controllers, Drive Your Professional Development: Attend CHCC 2018

    Club and hotel controllers: Do not miss the opportunity to get behind the wheel and take control of your own professional development. The Club and Hotel Controllers Conference (CHCC) — co-located with the world’s largest hospitality technology show HITEC® Houston at the George R.

  • Job Description Template: Club Accounting Positions

    The HFTP Americas Research Center has developed example job descriptions for club accounting positions. The process involved reviewing sample job descriptions, and compiling the information into standardized job descriptions.


The Club That Plays Together

Club & Resort Business - Management·22 June 2018
The annual employee-member golf tournament at Lords Valley Country Club has helped to form closer relationships and understanding through spirited but friendly competition.

Let's Talk Club Management: Members, Meetings, Mulligans, and More Episode 2 - Governance Confidential

Club Managers Association of America (CMAA) Blog·20 June 2018
Join Kyle Jennings, Manager, Communications & Student Development, and Melissa Low, Senior Director, Communications & Advocacy, for the second episode of CMAA's podcast: Let's Talk Club Management.

Countdown to Opportunity: The Club & Hotel Controllers Conference 2018

HFTP Connect·14 June 2018
Written By: Laura Resco, official event guest blogger for the HFTP Club and Hotel Controllers Conference 2018 - One of the most important jobs of a graduate student is to produce original research that furthers the existing knowledge within an industry. Unfortunately, that is not an easy task. In the first place, one must find a topic that is not only academically interesting but also relevant to professionals. Moreover, there is always the hurdle of data availability. Finally, the result of the research should be a feasible solution to a current problem. In light of this, how can students keep up with such a dynamic industry as hospitality?

June 2018: A New Name, AMS, & More

CMAA CEO's Perspective·11 June 2018
Hello CMAA members, this month I have several newsworthy notes.

Finding New Members

Global Golf Advisors - Insights· 6 June 2018
TThe need to grow membership keeps me up at night. Where should clubs focus their attention to find new members?

Primary Club Metrics

HFTP · 5 June 2018
HFTP Research: Survey results identify which metrics are most often used to determine performance. By Agnes DeFranco, Ed.D., CHAE; Tanya Venegas, MBA, MHM, CHIA; and Amanda Belarmino

DHS Announces Additional H-2B Visas for FY2018

CMAA Legislative Report Blog·31 May 2018
On Friday, May 25, the Department of Homeland Security (DHS) announced the availability of 15,000 additional H-2B visas for FY2018. In the announcement, Secretary of Homeland Security Kirstjen M. Nielsen indicated that the visas would be available the following week and outlined an additional requirement for eligible petitioners, a supplemental attestation on Form ETA 9142-B-CAA-2.

Monitoring Your Club's Brand

CMAA Legislative Report Blog·31 May 2018
In addition to being CEO/COO of your club, you are the chief brand officer. You probably think a lot about the brand you are selling to existing and potential members. However, it is just as important to monitor unauthorized usage of your club’s name and brand online and within your community.

5 Takeaways from the Florida Membership Marketing Summit

Private Club Marketing·30 May 2018
For anyone working in membership sales and club marketing, there was no better place to be this May than the Inaugural Florida Membership Marketing Summit.

Garden & Gun Club Opens Atlanta Eatery

Hospitality Design·30 May 2018
Charleston, South Carolina-based Garden & Gun magazine has launched its first brick-and-mortar hospitality concept in the new Battery Atlanta complex.

The 5 E's: Customer Engagement is a Contact Sport

Private Club Marketing·29 May 2018
Companies that sell 'luxury' like designer handbags, travel and country club memberships tend to make customer service a top priority. These brands target an affluent demographic that expects nothing but the best, especially when they're spending a lot of money on your services and products.

Make Networking Part Of Your Fitness Club Value Proposition

Gym Insight Blog·25 May 2018
Fitness is a people-business; it’s about networking to make connections, whether it’s between mind and muscles, you and the best vendors, or members using your club to connect in their careers. It’s a business model that’s about helping others find success and good health.

The Tree-Hugging Concept: How it Relates to Trust and the Success of Your Club or Hotel

HFTP Connect·24 May 2018
Is it good to hug a tree? Yes! It has been proven that hugging a tree can benefit our mental and physical well-being. Since everything is about energy, can financial controllers positively influence their customers’ and stakeholders’ well-being in a similar way? Yes, they can — through their level of consciousness.

Primary Club Metrics

24 May 2018
Survey results identify which metrics are most often used to determine performance. By Agnes DeFranco, Ed.D., CHAE; Tanya Venegas, MBA, MHM, CHIA; and Amanda Belarmino

Providing 'Return Engagements' at Sea Pines CC

Club & Resort Business - Feature Articles·24 May 2018
As the Hilton Head Island, S.C., property works to highlight the island’s private side, its “welcome back” recreation initiatives invite members to make wellness and active living a priority.

Seller Beware

Club & Resort Business - Industry Commentary·24 May 2018
The next club I hear of that solved its membership problem solely with a low cost of entry and reduced monthly fees will be the first one I hear of.

Cutting a Wide Swath

Club & Resort Business - Course & Grounds·24 May 2018
While mowing is the most routine of golf-maintenance practices, superintendents need to remain ever-diligent and open to new approaches that can help to improve productivity for the task, while also enhancing the look and playability of their courses. Golf course superintendents are charged with maintaining healthy turf on their properties, and a number of cultural practices help them keep their grounds in top condition as cost-effectively as possible. But properly mowing the playing surfaces not only affects the health of the turfgrass, it can also have a dramatic effect on the appearance of a property—and often is the greatest cost factor in golf-course maintenance as well.

'What If' Is Not a Game

Club & Resort Business - Industry Commentary·24 May 2018
While many excellent club managers and their staffs have helped to pull the industry out of its biggest collective scare in history, it’s important to stay diligent against getting too complacent, and to remain prepared for all possible scenarios.

Resident Vs. Non-Resident Golf Memberships

Golf Content Network·23 May 2018
Among the benefits of being a PGA of America Golf Professional are the open relationships you develop with the club members where you’re employed. My membership was more than comfortable in sharing their opinions and views on typical club life, which I gladly accepted. Over the years, I have had many conversations with members about the dynamics of being a Residential golf member versus a Non-Residential golf member. It’s truly a mixed bag of thoughts, opinions and overall preferences. But at the end of the day, the choice will come down to you as the individual (or couple) and what best suits your lifestyle.

Privilege and Accountability

Club Managers Association of America (CMAA) Blog·22 May 2018
This year my family is having a wonderful landmark vacation. Rose and I along with our three adult children and their significant others are going to Italy. We have been invited to a wedding at a castle near Florence.

Adam Heieck, Youth on Course

Private Club Radio·22 May 2018
On this episode we’re joined by Adam Heieck of Youth on Course. You’ll learn about the organization and how they are helping to grow the game by providing affordable tee times for the nation’s youth. He’ll give us an overview of their history and a look into the future of Youth on Course. We’ll also discuss ways that you and your club can get involved to support the organization.

Louise Hurlbutt renovates Kennebunkport Resort Collection newest hotel

Hotel Management·21 May 2018
In Maine, the Yachtsman Hotel & Marina Club, the newest hotel of the Kennebunkport Resort Collection, opened with fully redesigned accommodations, a new Marina Bar, and private garden landscaping.

Club Med Parent Fosun Mulls Acquisitions in North America - Hotels·19 May 2018
Another Chinese conglomerate, this one with insurance, pharmaceutical, and tourism holdings, is looking to expand globally through acquisitions. Given that HNA Group, Dalian Wanda Group. and Anbang are scurrying to unload assets, does Fosun's strategy raise any red flags?

Ready to Build a Bright Future for Your Club?Just Say NO to DIY Capital Reserve Study

Club Benchmarking·18 May 2018
Medical advancements like joint replacement have made it remarkably easy for aging club members to rebuild their crumbling physical infrastructure with the installation of a brand-new hip, knee or shoulder.

Thomas Cook Is Pulling the Plug on Its Spring-Break Style Vacation Brand - Travel Services·18 May 2018
It's funny how the definition of cool can change over the course of a generation. Like Beanie Babies, AOL Instant Messenger, and mixtapes - Club 18-30 vacations belong to a different era.

Dodging A Bullet

Hotel Interactive ·18 May 2018
A scary scene unfolded at the Trump National Doral Golf Club in Miami last night as an anti-Trump activist decided to demonstrate his disapproval for the President by opening fire in the hotel’s lobby. Fortunately, police were able to subdue the lone gunman without any hotel staff or law enforcement officials sustaining serious injury.


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