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  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • HFTP Compensation and Benefits Report: 2018 Data on Hospitality Staffing and Compensation

    The 2018 HFTP Compensation and Benefits Survey was released this summer and made available to HFTP members. This is a biannual report that was developed to provide information on salaries and benefits, and to give an ongoing profile of accounting, finance and technology professionals in the hospitality industry.

  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

  • Primary Club Metrics

    Survey results identify which metrics are most often used to determine performance. By Agnes DeFranco, Ed.D., CHAE; Tanya Venegas, MBA, MHM, CHIA; and Amanda Belarmino

Primary Club Metrics

HFTP ·14 December 2018
Survey results identify which club metrics are most often used to determine performance. By Agnes DeFranco, Ed.D., CHAE; Tanya Venegas, MBA, MHM, CHIA; and Amanda Belarmino. From Hospitality Financial and Technology Professionals (HFTP).

An Intimate Wellness Center Unveiled at Quail Lodge & Golf Club

hotelbusiness.com·Requires Registration ·12 December 2018
To help guests relax and unwind after taking part in the property’s other activities, Quail Lodge & Golf Club recently opened a new wellness center.

USFRC Eighth Edition Update Postponed Due to Upcoming Changes in Accounting Standards

Hotel F&B· 7 December 2018
This year, the Club Management Association of America (CMAA) in conjunction with HFTP hired a project manager and gathered a committee to update the seventh edition of the Uniform System of Financial Reporting for Clubs (USFRC). After a productive summer, gathering feedback from HFTP members at the Club Forum 2018 and additional committee input, the two organizations decided to delay the eighth edition due to pending changes in three key accounting standards and their potential impact on private clubs.

Club Med Owner Fosun Expects Tourism IPO to Hit Lower End of Pricing

skift.com - Travel Services· 6 December 2018
With stocks falling across the world, it might not be the best time to launch an IPO.
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Metro Laundry Service Expands Using InvoTech Laundry System

InvoTech ·28 November 2018
LOS ANGELES November 28, 2018 - InvoTech Systems Inc. announced the recent implementation of its Laundry System, by Metro Laundry Service, in the Washington DC area. A new MLS plant capable of processing over 14 million lbs. of textiles annually. InvoTech Systems is the leading provider of advanced Linen Management, Laundry and Uniform Systems that integrate the latest RFID technology to increase profitability for industrial laundry operations, and hotel and hospital laundries. The InvoTech Laundry System installed at Metro Laundry Service interfaces with the InvoTech Linen System for the most complete laundry inventory tracking. In addition, the InvoTech Laundry System integrates a comprehensive rental system for linens and uniforms. Click here for more information on InvoTechs Linen, Laundry and Uniform Systems.The InvoTech Laundry System automatically tracks and manages laundry activity for customer-owned and rental linens and uniforms. The RFID technology works by electronically reading RFID tags attached to the linens and uniforms, allowing them to be automatically identified, counted and tracked. The system also facilitates sorting and validates pick-ups and deliveries at customer locations. The system accurately records laundry activity and provides billing reports by customer, and customer departments. All laundry activity is recorded automatically for Customers to accurately monitor the laundry expenses and washing cycles."InvoTechs solution maintains an accurate, real-time inventory of all items that ensures 100% control of our customers linen items. The InvoTech Laundry System has many special features and powerful reporting capabilities for managing all aspects of laundry operations. The system also automates recordkeeping, which eliminates manual errors. InvoTech's state-of-the-art technology suited to servicing the luxury, brand hotels use the latest in radio-frequency identification (RFID) technology to track each individual item", said Steven Young, COO of Metro Laundry Service."We are very excited to be part of Metro Laundry Service expansion; the InvoTech Laundry System is scalable to manage an unlimited number of laundry customers. InvoTechs UHF-RFID Laundry System reduces labor costs and delivers a significant reduction in losses with improved billing and tracking accuracy. The Laundry System interfaces with the InvoTech Linen and Uniform Systems at their customers location. When linked to customer systems, the Laundry System is automatically updated with the customers uniform and linen inventory data and the items are tracked through the entire laundry process", said Oswald Lares, Director of Sales & Marketing of InvoTech Systems, Inc.InvoTech has over 600 of satisfied clients worldwide in more than 30 countries, including hotels, resorts, casinos, theme parks, stadiums, arenas, convention centers, medical centers, cleanrooms, and laundries. Why InvoTech? Because major brands like Hyatt, Marriott, Ritz-Carlton, Hilton, MGM International, Wynn Resorts, Caesars Entertainment, Universal Studios, LEGOLAND, Intel, Pfizer, Madison Square Garden, and Staples Center rely on InvoTech Systems to provide operational efficiency, full-accountability, and turn-key solutions for laundry, linen and uniform management. See what our clients are saying about us.About InvoTech SystemsInvoTech Systems, Inc. increases profitability for clients. It is a leading provider of software management and control systems for uniforms and linens, and for laundry and security operations. Served markets include hospitality, healthcare, cleanroom, commercial laundry, and amusement industries worldwide. InvoTech products deliver vital information that establishes ultimate control and total accountability. InvoTech solutions are reliable and easy to use. They streamline operations and improve service levels with reduced labor and operating expenses. InvoTech provides 100% of its system support and product development in-house. The firms trusted staff averages 10 years of reliable technical experience, knowledge of methodologies, and industry depth. InvoTech is a Microsoft Certified Partner that evolves technology-based solutions regularly based on client- and staff-driven innovations. The company is rooted in a culture that emphasizes long-term client relationships and superior customer service. For more information, please visit www.invotech.com. ABOUT Metro Laundry ServiceWholly family-owned business satisfying customers in the Maryland, District of Columbia & Virginia region since 2002. Employs over 100 full-time and part-time employees to superbly meet customer demand registered as a vendor with major hotel management companies certified by the Capital Region Minority Supplier Diversity Council as an Minority Business Enterprise (MBE). For additional information, please visit: metrolaundryservice.biz/CONTACTS:InvoTech Systems, Inc.Oswald Lares, Director of Sales & Marketing20951 Burbank Blvd., Suite BWoodland Hills, CA 91367 USAPhone: 818-574-7795Email: Sales@invotech.comwww.invotech.com

Inside the brand new Soho House Mumbai

Click by booking.com·27 November 2018
Soho House is by far the most exciting new opening in Mumbai for decades. Click. got a sneak preview inside before opening day, so here’s how the UK’s most exclusive private members club and hotel made its first foray into Asia.

How AccorHotels is giving a bottom up boost to RM

Hotel Online·26 November 2018
A cultural shift at Accor, which is taking focused, cross-functional approach to revenue management at the individual property level, is a lesson for all. Tom Bacon reports.

Gamification Will Get You Closer to Your Fitness Club Goals

Gym Insight Blog·25 November 2018
Did you know that there are techniques that help you lead and guide people without them realizing that you’re doing it? You may already be using this method without even realizing it. It’s called gamification, and it helps to nudge humans in the direction you want them to go.

New Global Directors Join the 2018-2019 HFTP Board

8 November 2018
The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders. By Briana Gilmore

sbe, in Partnership With PPG Development Group, to Rebrand Former Diplomat Golf & Tennis Club to SLS Resort Residence & Marina Hallandale Beach

Hotel Online· 5 November 2018
sbe, a leading international hospitality group that develops, manages and operates award-winning global hospitality brands, today announced a partnership with PPG Development and its principal Ari Pearl to continue expansion of the SLS brand in South Florida with SLS Resort Residence & Marina Hallandale Beach. This announcement comes on the heels of AccorHotels' recent acquisition of a 50% stake in sbe.

Formby Hall details multimillion redevelopment plan

sleeper Magazine·26 October 2018
Following news of its successful planning application, Formby Hall Golf Resort & Spa has revealed details of a multimillion pound redevelopment set to include 43 new en-suite guestrooms and a further 20 as part of a conversion of the current spa and leisure building.

Passionality Group announces boutique collection Phileas Club

Hotel Management·23 October 2018
The Passionality Group unveiled the Phileas Club, a new collection of independent lodging offerings in emerging neighborhoods and destinations.

Boxing Trainers Know How To Build Gyms In Tough Towns

Gym Insight Blog·18 October 2018
Fighting and martial arts account for a large portion of today’s fitness industry. The old school boxing clubs are an inspiration and fine example of what club owners can achieve in tough neighborhoods, with not much more than leadership and space in a backstreet gym on the wrong side of the tracks.

The Future of the #ClubIndustry is in the Recruitment of Young Families

mycloud HOSPITALITY·16 October 2018
Establishing your club as family-friendly is vital to enticing younger generations and to boost the satisfaction of current Millennial and Generation X members. From a sales perspective, there stands an opportunity to bring in new members using the tools of kid-friendly, high-quality family programs and activities.

The Leading Hotels of the World Updates Leaders Club Loyalty Program

Lodging Magazine·12 October 2018
The Leading Hotels of the World has unveil its renovated Leaders Club loyalty program. The redesign was inspired by current members’ interests and amplifies relationships curated by Leading Hotels between likeminded curious travelers and independent hoteliers. The result is a more flexible Leaders Club program that recognizes and rewards members for their loyalty and provides upgraded benefits and exclusive access to the portfolio’s more than 400 independent luxury hotels worldwide.

HFTP Asked the Experts to Address Imminent Issues and Automation in Club Accounting

mycloud HOSPITALITY·11 October 2018
It can be a struggle to keep up with all that is new and changing in club finance. The constant evolution of accounting technology, modifications to tax law, heightened security issues, and a brighter spotlight on workplace ethics is enough to overwhelm any professional trying to stay abreast of the latest industry trends and issues.

Hitting the Moving Targets

Club & Resort Business - Management· 9 October 2018
As club membership diversifies and club activities continue to expand, club communication strategies must also widen to cover all informational outlets and preferences.

Kick-Starting a Career

Club & Resort Business - Feature Articles· 2 October 2018
Richard Brumm, CEC, Director of Culinary Operations at the Bonita Bay Club in Bonita Springs, Fla., knows the value of hands-on instruction. After all, he got his first job when he was 14 years old as a dishwasher at a bakery, and later worked under a master chef.
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Shiji acquires industry leading golf and spa management provider Concept Software Systems

Shiji Group · 1 October 2018
Shiji's acquisition of Concept Software Systems furthers its mission to create an open technology stack for the hospitality industry that transforms how the industry connects across systems and industries thus increasing business opportunities and revenue for its customers. By combining Concept Software Systems' solutions, Shiji is continuing to create a broad and innovative network of technology solutions interconnected between systems while remaining completely open for integration.Concept Software Systems is one of the leading Golf, Spa and Hotel POS (Pantry) solutions providers for luxury hotels around the world. With over 20 years of experience in more than 60 countries, Concept has developed a robust system that is uniquely integrated with hotel property management systems and an unrivaled know-how in managing global golf and spa guest data, both online and in person.Shiji and Concept have been working together for over 10 years servicing hotels across the world. "Adding Concept to the Shiji Group was a natural evolution for both companies. They understand the complexities of the global hotel and activities industry and have robust products with robust integrations making it an ideal fit for our vision of open and integrated hotel technology." Said Kevin King, COO of Shiji."For us, joining the Shiji Group is a huge opportunity that will mean increased service and proximity with our existing and future customers. A business like ours requires working closely with the hotels to ensure the best service is delivered. The Shiji Group's global support network is the perfect fit for us." Said Malcolm Rennie, Managing Director for Concept Software Systems.Concept Software Systems will integrate with the Shiji Group as a fully owned subsidiary and as a Shiji Group company.About Concept Software Systems:Concepts Software Systems is a global leisure software, development and consultancy company specializing in supplying spas, clubs, resorts, hotels and golf courses with high-end software suites to manage operations. Headquartered in Portugal, the company serves clients in more than 60 countries. For more information, visit www.csscorporate.comAbout Shiji Group:Shiji Group provides software solutions and services for the hospitality, food service, retail and entertainment industries, ranging from hotel management solutions, to food and beverage and retail systems, payment gateways, data management, online distribution and more.Founded in 1998 as a network solutions provider for hotels, Shiji Group today comprises 3,000 employees in 70+ subsidiaries and brands, serving over 60,000 hotels, 200,000 restaurants and 400,000 retail outlets.With the benefit of investment partners such as Alibaba, Shiji develops a network of cloud technology platforms that facilitate data exchange by connecting businesses vertically and horizontally across related industries. The importance of cross-industry integration to connect all levels of the supply chain, from guests, to distributors and suppliers of all types is a critical part of our mission. Our goal is to facilitate the transition to fully integrated systems for our clients through a network of platforms that communicate securely and easily so our clients can focus on their core competencies of serving their customers and guests. For more information, visit www.shijigroup.com

Gym Business Leadership To Motivate 5 Key Constituencies

Gym Insight Blog·30 September 2018
In entrepreneurship, business ownership, and in fitness management, leadership is what you bring to the gym as a founder or manager. It is the one factor over which you have the most control and which makes it possible for small startup gym business owners to fight their way into crowded fitness club markets. As I haven’t written much about leadership lately, I think it’s time to share my thoughts on the subject once again.

Bad Taste

Club & Resort Business - Feature Articles·27 September 2018
The torrent of instant and snarky responses to what was a well-intended and fairly innocent message from Trump National GC Hudson Valley, even if it was greatly exaggerated because of who the sender was, serves as another cautionary tale for online and social-media strategies.

Transformation

Club & Resort Business - Industry Commentary·26 September 2018
With discerning members expecting more from their club experience on a constant basis, it will be interesting to observe the next wave of transformation that comes about as a result of smart clubs staying on the move.

Club Med to stamp out single-use plastic at resorts globally by 2019

hotelmanagement.com.au·26 September 2018
Having removed plastic straws from its eight Asian resorts, all-inclusive holiday resort operator Club Med has doubled-down, pledging to remove single-use plastic straws from all of its resorts globally by next year.

Finding the Perfect Balance at Bellerive CC

Club & Resort Business - Feature Articles·25 September 2018
After reaffirming its status as a major golf championship venue, the St. Louis, Mo. club will now return its focus to the other half of its ongoing mission: providing a family-oriented, full-service atmosphere around the big events.

Does Your Club Have an Emergency Response Plan?

ClubPeople·24 September 2018
Hurricane Florence made landfall in North Carolina on September, 14th, and even though the storm was downgraded, Florence brought over 8 trillion gallons of rain to NC; reports, National Weather Service. Warnings from the National Weather Service for potential “life-threatening, catastrophic flash floods and prolonged significant river flooding”, continue to put many residents at risk in the Carolinas.

Continual Process Improvement

Hospitality Resources International | Ideas and Information·23 September 2018
Given the many details associated with managing a quality, high-end club, it is imperative that management commit to and promote a process of continual improvement in all areas of the operation. This requires a positive emphasis on problem discovery, a discipline of constant review, and an understanding that in quality service operations, the devil is in the details. As more and more areas of the club’s operations become systematized and routine, management at all levels, with the commitment and assistance of their empowered employees, must continually “peel the onion” to deeper and deeper layers of detail.

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