• Job Description Template: Club Accounting Positions

    The HFTP Americas Research Center has developed example job descriptions for club accounting positions. The process involved reviewing sample job descriptions, and compiling the information into standardized job descriptions.

  • Job Description Template: Club IT Positions

    The HFTP Americas Research Center has developed example job descriptions for club IT positions. The process involved reviewing sample job descriptions, and compiling the information into standardized job descriptions.

  • A Room for Robots in Hospitality

    Realistic uses for artificial intelligence are increasing, making way for machine-based assistance in accounting, marketing, customer service and more. This feature details current scenarios where robotics is used in the business environment, such as for accounting tasks.

How Park CC Builds On Its Grand Tradition

Club & Resort Business - Feature Articles·26 April 2018
The Williamsville, N.Y., club has found unique ways to introduce special new features throughout its castle-like clubhouse—and to turn around a money-losing operation in the process. There are certainly inherent benefits to having a classic, castle-like clubhouse with ties to a famous architect. Park Country Club in Williamsville, N.Y., has occupied its 50,000-plus-sq. ft., English Gothic, Tudor-tower edifice since it was designed in 1927 by Clifford Wendehack, the Frank Lloyd Wright of private clubs who also created iconic structures for Winged Foot Golf Club and other Northeastern U.S. properties.

Closing the Great Divide

Club & Resort Business - Industry Commentary·25 April 2018
More and more public courses and facilities seem to be realizing they need to be more club- and resort-like to attract new business. Public clubs and golf courses, especially those operated by municipalities, have always been thought to be arm’s-length competitors, at best, to most private clubs or resort properties, with patronage that by and large isn’t interested in gaining access to a full complement of amenities through club memberships. (Usually, the “membership” appeal for these facilities is limited to bundled golf-round discounts.)

Moving to the Front

Club & Resort Business - Industry Commentary·24 April 2018
Any club can afford cash bonuses and other training incentives that can lead to better service, more professional and motivated staff, and higher-quality food. In my last editorial in the February 2018 issue of C&RB, I said it would probably be my last column discussing issues with club food and beverage. Well, it wasn’t!

#LiveUnderPar: PGA Tour Launches New Advertising Campaign

Private Club Marketing·23 April 2018
For the first time in more than 20 years, the PGA TOUR is launching a new advertising campaign designed to capture and celebrate the energy and spirit of today’s TOUR. Titled “Live Under Par,” the campaign plays on golf’s unique scoring language to portray the relentless pursuit of excellence by TOUR players, both competitively and in how they embrace the values of the game like sportsmanship and respect, as well as the PGA TOUR’s ingrained mission of giving back.

Terry Clark, Club Advisors

Private Club Radio·23 April 2018
Terry Clark of Club Advisors joins us to discuss the role his company plays as interim management at Private Clubs around the country. Terry also shares his advice for managers who are stepping into a new role. Club Advisors provides a toolkit of best practices and processes that will stimulate your managers to achieve outstanding results. These tools are yours and will provide continuous value.

New Federal Bill on the CMAA Watch List: Clarifying Seasonal Employees

CMAA Legislative Report Blog·20 April 2018
ntroduced by Senators Roy Blunt (R-MO) and Angus King (I-ME), S.2670 would provide clarity for the definition of seasonal employees related to the Affordable Care Act’s employer mandate. It would create one definition for these employees instead of the current confusion with separate definitions for “seasonal worker” and “seasonal employee.”

Pioneer Spirit

Club & Resort Business - Course & Grounds·17 April 2018
Etowah Valley Golf & Resort, a 27-hole layout that celebrated its 50th anniversary last year, has found new life in the western North Carolina mountains. With the first golf course in western North Carolina to have fully irrigated fairways and paved cart paths throughout its entire length, Etowah Valley Golf & Resort has always been open to cutting-edge ideas. But the Etowah, N.C., property wasn’t immune to the negative effects that past economic downturns had on the golf industry—or to the positive effects that change can have on a facility. With the right leadership and a dedicated golf course maintenance staff, the property, which celebrated its 50th anniversary last summer, has proved that a return to glory days is possible.

April 2018: CMAA Fellows Program

CMAA CEO's Perspective·16 April 2018
Last month I shared an update from CMAA’s World Conference, including the results of members voting on the Bylaw changes and the CMAA name change. I received several questions of timing related to changes, so want to share these for clarity: CMAA's name change to the Club Management Association of America will likely happen around July 1, 2018, as we get the legal and regulatory requirements completed, as well as other communication pieces updated to reflect CMAA’s new name.
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Satisfaction vs Loyalty: What's the Difference?

Club Benchmarking·13 April 2018
IMember satisfaction and member loyalty are related, but the terms are not interchangeable. Ask yourself this question… Are your club’s most loyal members always satisfied? Probably not. Loyal members are often the first to offer constructive criticism when an amenity or service misses the mark. They may not be satisfied, but their strong desire to help the club improve is a manifestation of their loyalty.

Perfect Timing

Club & Resort Business - Management·12 April 2018
To put a permanent face on its 50th anniversary celebration, Mission Viejo CC now proudly and prominently displays a customized post clock near its clubhouse and first tee. In an age when not only surviving, but thriving, in the club business for a half-century has become much more of a challenge, the members and staff of Mission Viejo (Calif.) Country Club were looking for a symbol to mark the club’s 50th anniversary that would combine style and significance.

GGA Education Events Isolate Themes & Challenges Facing Club Leaders

Global Golf Advisors - Insights·11 April 2018
Golf club executives have come together on both sides of the Atlantic as GGA continues its program of insight-led educational Symposiums, that deliver insights, research and current trends influencing golf club business success. Against the backdrop of Loch Lomond Golf Club in Scotland and Scarboro Golf & Country Club in Canada, senior figures in the club industry discussed the challenges, issues and successes of the past year and forecasted opportunities and possible difficulties for the next 12 months.

A Perfect Pairing

Club & Resort Business - Design & Renovation·11 April 2018
Bay Colony GC elevated its popular “Wine Not” dinner program by creating a designated wine room as part of its recent clubhouse renovation. For an ever-increasing number of members, dining ranks at the top of the most-used and most-valued club amenities. Recommending wine pairings and even offering wine-focused events helps clubs enhance the dining experience.

Five Ways Hospitality Technology Can Be a Member/Guest Service Differentiator

Private Club Marketing·10 April 2018
Every private club and hotel’s success starts with friendly guest interactions. Your staff answers the phone enthusiastically and professionally, greets incoming guests with a smile, and maintains an upbeat disposition during their in-person interactions. In the information age, friendly guest interactions must necessarily go beyond face-to-face encounters and follow-up phone calls. It must cross over into your guest’s digital experience.

Climbing the Ladder

Club & Resort Business - Management·10 April 2018
Brian Baldwin has embraced every opportunity that’s been presented to him since beginning to work in private clubs—and his successful response to each earned his appointment as the first Assistant General Manager in the history of Baltusrol Golf Club. Not long after Brian Baldwin, CCM, scored his first job at a golf club as a prep cook, he started taking drink orders because he “had a personality.” Soon, he started waiting tables and changed his major from business to hospitality.

Prioritize Customer Service to Maximize Revenue

Global Golf Advisors - Insights· 9 April 2018
Detailed research shows that 93% of customers admit to online reviews impacting on their purchasing decisions. For golf clubs, this means they need to find new ways to ensure exceptional service is embedded at every turn of the customer experience. Because wherever there are flaws, the chances are, someone somewhere will know about them, as GGA Director Asia Pacific, Paul Hinton, explains…

Mike Hendrix, Vice President GolfNOW

Private Club Radio· 9 April 2018
There’s a good chance that your club is leaving money on the table and our guest today, Mike Hendrix, is here to help. Mike is the Vice President of Business Services for GolfNow. Their new program, RIDE, is designed to save clubs like yours money through a group purchasing plan. Food, chemicals, supplies and even office furniture can have significant savings when purchased through RIDE.
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What is Your Club Management Culture

ClubPeople· 6 April 2018
When you join an organization, there’s usually a reason you chose to associate yourself with that particular group. Whether the organization is a business, club, or other group, there’s an aspect that you personally identified with, and felt you’d fit in, so you joined. Alternatively, you may have considered joining an organization, and nonetheless declined to join because you felt it wasn’t a good fit. Or may have joined for a time, and then decided the place wasn’t for you.
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You Might Need This... Masters 2018

Private Club Marketing· 5 April 2018
Sometimes you just need a pre-drafted excuse to skip your job, school, family, general obligations to watch what might be the best Masters Tournament ever! Feel free to copy and paste at your leisure.

Diamond Resorts completes acquisition of Amber Vacation Club

eHotelier.com· 4 April 2018
Diamond Resorts™, a global leader in the hospitality and vacation ownership industries, announced today that it has acquired the Amber Vacation Club and related assets, adding two locations to Diamond Resorts’ growing portfolio of properties. Amber Vacation Club was established in 1994 and has approximately 13,500 owners. As part of the acquisition, Diamond Resorts will assume operations at Amber’s managed resorts: Sunrise Ridge Resort in Pigeon Forge, Tennessee and Alhambra Villas and the neighbouring resort of Alhambra at Poinciana in Kissimmee, Florida.

Reunion at Reunion

Club Managers Association of America (CMAA) Blog· 3 April 2018
As a coach I get to work with Extraordinary People. It is truly a benefit that I didn’t consider when I discovered this vocation. Coaching could change the lives of the majority of the population, yet a very small percentage of people are the ones who show up. I would like to think that after 18 years of coaching thousands of people, I have made a difference in many of their lives. I would like to think that, but I know without a doubt they have made a huge difference in mine. I know I am a very different person than I was when I started out. Spending time with Extraordinary People has that kind of effect on you.
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The new club culture: what hoteliers should learn from private membership clubs

eHotelier.com· 3 April 2018
History rewrites itself. Shoulder pads, customised denim jackets, pegged jeans – all these trends have returned since the 80s. Hospitality is the second fashion industry – what happens in fashion will happen in hospitality.
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Ara Anton, Country Club Comic

Private Club Radio· 2 April 2018
Today's guest is Ara Anton, a comic who tours Country Clubs doing his comedy at golf tournaments and fundraising events. He's here to share a little about his act and what he's learned. Ara has appeared in a major commercials for Callaway Golf and Workday which is currently airing with Matt Kuchar, Davis Love and The post Ara Anton, Country Club Comic appeared first on Private Club Radio.
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Add A Sports Nutrition Certification to Your Continuing Education

Gym Insight Blog· 2 April 2018
If your career is in fitness, you know that continuing education is a never-ending process. Promoting dietary habits and nutrition that improve health and deliver higher performance levels has to be one of the most important things you can offer your clients. If you don’t have it already, getting certified in sports nutrition is an add-on skill that will make the most difference in the performance and lives of your membership.
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The new club culture: What hoteliers should learn from private membership clubs?

EHL Blog·29 March 2018
History rewrites itself. Shoulder pads, customised denim jackets, pegged jeans – all these trends have returned since the 80s. Hospitality is the second fashion industry – what happens in fashion will happen in hospitality.

Can't We Have It All?

Club & Resort Business - Industry Commentary·29 March 2018
At every club I go to, all I hear about from GMs, golf pros and superintendents is how much success they’ve had in promoting that no one has to play a full round of golf, or use the full course, if they don’t want to. When Jack Nicklaus talks, we all should listen—especially those of us who aren’t nearly as immersed or invested in the golf industry as he has been.

Carrying Out Successful Missions at Army Navy CC

Club & Resort Business - Feature Articles·28 March 2018
The two-campus property outside Washington, D.C. has seen a remarkable resurgence, thanks to its management team’s flawless execution of an all-out strategic push to achieve new levels of relevance and member service. At the end of 2006, Patrick King, then the Deputy General Manager of Army Navy Country Club (ANCC) in Arlington, Va., took a Christmas holiday trip to New York City with his wife and scored tickets to the “Late Show with David Letterman.” While standing outside the Ed Sullivan Theater waiting to go into the show, King, like the others who would be in the audience that night, filled out a card that asked, among other things, what special talents he might have.

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