Loyalty programs have become par for the course across industries — from retail to airline to hospitality — popularized by their ability to create a loyal customer base. But, companies can quickly lose themselves in the number of return customers and purchases, forgetting about the costs associated with these loyalty programs.
The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.
By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.
Asian Hotel & Catering Times (AHCT) · 22 Oct
Just over a decade ago, gyms were a watch-word in the hotel industry. It was a case of: 'if you build it, they will come!' So... did they? Zara Horne
Private Club Marketing · 18 Oct
In the survey, 600,000 voters provided their thoughts on nearly 10,000 hotels, resorts, and global experiences. The resorts that ultimately made the
skift.com - Destinations · 18 Oct
The future of travel metasearches in Asia is being tested. Who will be left standing and who will become roadkill?
Hospitality Times · 17 Oct
In our highly competitive and rapidly changing business environment, a company's ability to disrupt and lead rests on its talent. But the workforce -
4hoteliers.com · 8 Oct
Oakwood Premier OUE Singapore will be the first serviced apartment in the region to deliver hotel club lounge experience in the comfort of guests' ap
Hospitality Times · 7 Oct
Traveling comes with its own set of expenses, from booking flights and accommodation to dining out and making sure you have money set aside for souve
green lodging news · 7 Oct
In conjunction with International Coastal Cleanup Day, Wyndham Destinations, the world’s largest vacation ownership and exchange company, announced i
Private Club Marketing · 3 Oct
To most clubs and resorts, front of the house employees represent the fthey're the ambassadors to your property and have the potential to transform t
It's been a busy fall here at CMAA and we got this month's episode in just under the wire We were excited to sit down with Michael Wheeler, MCM, CCE,
Private Club Marketing · 27 Sep
Tips to become a storyteller media and club marketing professional to drive engagement and sales.
Duetto Research Blog · 24 Sep
These seven trending gaming industry stories will impact your casino revenue strategy.
Private Club Marketing · 24 Sep
Digital marketing for private clubs and golf resorts is a complex operation because, if done correctly, it relies on multiple strategies running in s
hotelmarketing.com · 19 Sep
While a great portfolio of hotels remains a cornerstone of Marriott's offering, the group understands that in today's climate they must go further to
hotelmanagement.com.au · 17 Sep
Ahead of a renovation project, Club Wyndham Sydney will enhance its exterior with an enormous mural painting which will cover one side of the propert
Private Club Marketing · 13 Sep
BY REBECCA BRADBURY Between 25 and 28 September, Monaco's Port Hercules will play host to a spectacular selection of superyachts, attracting industry
skift.com - Digital · 12 Sep
Since Klook's launch five years ago, big changes have occurred in the sector. TripAdvisor bought Viator, TUI-Musement, Booking-FareHarbor and, most r
Private Club Marketing · 10 Sep
ByPamela Brill Members and guests are raising a glass to how clubs are showcasing upgraded wine rooms and wine cellars as spirited new gathering spac
eHotelier.com · 9 Sep
We are humbled by the amount of support you have offered in the wake of Hurricane Dorian’s destructive path over parts of The Bahamas.
eHotelier.com · 9 Sep
TUI Blue Nam Hoi An Hotel to debut in Vietnam in March 2020.
It is not magic that creates the customer experience, it is the way excellent hotel performers works that creates the magic.
skift.com - Hotels · 8 Sep
This week in hospitality, new Airbnb settlements with Boston and Miami Beach could begin to level the playing field. Then we ask meeting planners, wh
Global Golf Advisors - Insights · 3 Sep
Sustaining a lively events calendar can be challenging - on a practical level, operational level and commercial level. However, even though they may
skift.com - Digital · 3 Sep
Prince Harry is now applying his environmental activism to the industry of travel. While the efficacy of this initiative won't be determined for a lo
When it comes to utilising artificial intelligence (AI), the hotel industry used to lag behind the times. However, that is no longer the case, partic
hotelmarketing.com · 1 Sep
Hoteliers are asking their revenue managers to use their magic to harness every feasible revenue stream.