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  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • HFTP Compensation and Benefits Report: 2018 Data on Hospitality Staffing and Compensation

    The 2018 HFTP Compensation and Benefits Survey was released this summer and made available to HFTP members. This is a biannual report that was developed to provide information on salaries and benefits, and to give an ongoing profile of accounting, finance and technology professionals in the hospitality industry.

  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

  • Primary Club Metrics

    Survey results identify which metrics are most often used to determine performance. By Agnes DeFranco, Ed.D., CHAE; Tanya Venegas, MBA, MHM, CHIA; and Amanda Belarmino

Soboba Casino Resort Doubles Down with Playersoft

mycloud HOSPITALITY·19 February 2019
When the renovated Soboba Casino Resort opens in February 2019, it will be leveraging two Playersoft applications to elevate customer service, enhance business processes with automation and enable comprehensive reporting. The Southern California casino has selected Group Manager and Mobile Enrollment to help meet their new goals and put more Club Cards in Players’ hands and more information in the hands of management.

What Is Your Fitness Club Membership Guest Policy?

Gym Insight Blog·16 February 2019
Have you ever heard about black swans? If not it’s because these birds are alien to the Northern Hemisphere. When you think of the graceful birds that inhabit lakes and rivers, you probably think of a magnificent white waterfowl with a long and graceful neck.

Stats show NZ tourism growth hit speed bump in 2018

mycloud HOSPITALITY·15 February 2019
New Zealand’s inbound tourism arrivals slowed by nearly half in 2018, according to newly released data from Stats NZ, hinting the wave of momentum the country has surfed for the last four years has finally reached the shore.

Retail Sales Tumble in December

mycloud HOSPITALITY·14 February 2019
U.S. retail sales fell 1.2% month-over-month in December, according to the latest figures from the Commerce Department. It was the largest decline in more than nine years and warned of a sharp drop in economic activity at the end of 2018.

Fuel Mobile App Offers Keyless Entry via Partnership with ASSA ABLOY Hospitality

mycloud HOSPITALITY·13 February 2019
Fuel Travel announces a significant upgrade to its white label app for independent and boutique hotels by successfully integrating its Fuel Mobile App with ASSA ABLOY.

Dining Gets More Expensive for Business Travelers

mycloud HOSPITALITY· 7 February 2019
Meals and hotel stays are becoming a bigger cost for business travelers. Airfares have dropped, although this doesn't help companies that dispatch their workers in cars for meetings in nearby cities.
Article by Chris Mumford

The Evolution Of Private Clubs

AETHOS Consulting Group · 7 February 2019
For the following hundred years or so, clubs remained the purview of the elite as discreet, no-questions-asked venues for socialising, pursuing leisure interests, exchanging gossip, and wining and dining. As the elite aged and the 'gentleman' was replaced by the 'businessman', many private member's clubs became relics of a distant age and struggled to remain relevant. That all changed in the mid-1990s when, just as Ian Schrager reinvented what a hotel could look like, Nick Jones turned the club world in London on its head with the introduction of Soho House. Over the subsequent two decades Soho House has spawned and inspired a thriving industry sector of member's clubs that are in tune with the lifestyle zeitgeist of the times. Think boutique hotel design, rooftop pools, award-winning mixologists, yoga classes, converted historic building, celebrity chefs and guest speakers opining mindfulness, cryptocurrency and coding. If proof were needed that the member's club has been fully reinvigorated and accepted by the consumer market, Soho House, which began life specifically targeting the arts and media worlds and taking delight in rebuffing those from financial services, opened its biggest site, The Ned, in 2017 bang opposite London's financial heart, the Bank of England.The member's club has become a global phenomenon in recent years with a proliferation of trendy clubs opening in key cities in the United States as well as established clubs launching outposts in European capitals and gateway Asian markets. The concept however has evolved from those 19th century days of a club being a townhouse with dining room, room, library, billiards room and a handful of bedrooms upstairs. Over the years many clubs have increased and upgraded their accommodation component, in particular in a bid to compete with hotels and offer their members even more reason to remain in-house. Similarly, where feasible, clubs have begun expanding their leisure facilities to include gyms and swimming pools.The club concept is also having to adapt itself to the wants and needs of its membership base. Clubs are no longer homes-away-from-home or simply places for leisure and relaxation. Increasingly today, they are places in which to conduct work and professional networking. Indeed, in this high-tech era of mobile working, many business people are eschewing fixed office space in favour of working remotely from their club on their laptop and phone. We are beginning to see the worlds of member's clubs and co-working spaces collide. A number of member's clubs are now creating dedicated workspace for their members with full connectivity and business services. Similarly, co-working groups, many of which operate on a membership model, such as Fora in London and The Great Room and Kafnu in Asia, are designing spaces and amenities with a strong social focus and 'clubby' environment.Hotels are also entering the private club game, recognising the additional revenue stream that a membership base can provide. Creating a member's club as a private sanctuary within a larger hospitality offering can convey a perception of exclusivity and desirability, which positively translates to increased brand equity for the property as a whole. A membership base also helps reduce the hotel owner's fretting about distribution and looking for guests to fill as many beds as possible every night, as well as helping to drive increased F&B business from a captive audience. Concepts such as Gansevoort's The Curtain in London have shown how a hotel can cater to both traditional hotel guests and fee-paying members within the same building, through the provision of an active membership events programme, co-working space and dynamic F&B offering.Some hoteliers are going even further and starting to dabble with the wholesale conversion of hotels into private membership clubs. This idea is potentially well suited to the small, independent, luxury hotel sector in which properties often command strong, long-term guest loyalty and repeat customers. The annual membership model lessens management's fixation on occupancy and rate, allows for much more predictable staffing and purchasing patterns, and gives a solid foundation of income. For the right product the conversion of a guest from a paying-by-the-night customer into an annual fee-paying member is a purchase decision driven as much by emotional as financial reasons.As the divide between pleasure time and work time has eroded, so too have the distinctions between what constitutes a member's club, a co-working space and a hotel. Expect to see these lines blur ever more over the coming years as property owners seek more and more ways to maximise the revenue potential of every square inch. The membership model continues to hold appeal, and the question facing club operators will be whether this remains a proposition best suited to the top end of the market or if it can be stretched to become more accessible to a broader audience in the future.

The Evolution Of Private Clubs

4hoteliers.com· 7 February 2019
The desire to be with and around other people is an innate human characteristic and in evolutionary terms, humans quickly worked out that strength in numbers equalled survival, and this need to seek connections and to form bonds with others has remained within us over time, even as the threats to our existence have altered and diminished.

Best Western Plus Ambassador Orange, the latest property to join the group in Australia

mycloud HOSPITALITY· 6 February 2019
Best Western® Hotels & Resorts has strengthened its offering in regional Australia with Best Western Plus Ambassador Orange in Central West NSW joining the network.

The Adventure Travel Trade Association (ATTA) becomes official Adventure Travel Partner at ITB China 2019

mycloud HOSPITALITY·28 January 2019
The Adventure Travel Trade Association (ATTA) has been confirmed as the Official Adventure Travel Partner for the upcoming ITB China, taking place from 15 – 17 May 2019 in Shanghai. For the very first time the association will join China’s B2B travel trade show with a dedicated ATTA pavilion supporting its members, international destinations and tour operators, in doing business with Chinese buyers.

Automating Fitness Club Customer Relationships for The Win

Gym Insight Blog·27 January 2019
Organizing your gym members, prospective future members, and members at the edge of retention, is much easier if you have an automated system to manage the process. It’s one thing to have a list of customers and something completely different to have a system that maintains your contacts with them and reminds you of important dates and alerts you to changes.

Don't Delay! Hotel Visionary Award Nominations Due Jan. 25th

Hotel F&B·23 January 2019
Now is the time to submit your 2019 Hotel Visionary Award nomination! These awards, underwritten by Datatrend as part of the HT-NEXT Awards program which also includes the TechOvation awards, seek to honor hotel companies for outstanding achievement, vision and leadership in technological innovation.

Village Hotel Club to invest PS480M in UK growth

Hotel F&B Observer·18 January 2019
With 30 hotels across the UK, Warrington-based hotel operator Village Hotel Club is looking to open five hotels over the next two years, with a further 15 sites planned by 2026.

Kennedy Wilson Sells the Ritz-Carlton, Lake Tahoe for $120 Million

Hotel Online·16 January 2019
Global real estate investment company Kennedy Wilson (NYSE:KW) announced today the sale of the Ritz-Carlton, Lake Tahoe for $120 million. In December, the company also sold a portfolio of hotels located across the U.K. for $54 million. A cash profit of $73 million to Kennedy Wilson was generated over the lifetime of the two investments.

More Work for Rules Officials: The PGA Tour Confronts New Rules of Golf

Golf Content Network·16 January 2019
They're here! After an extensive review period incorporating player feedback, sweeping changes to the rules of golf became effective on January 1. And while most New England golfers won't begin to confront the new rules until the spring, professionals have been grappling with the changes as the PGA Tour kicked off in Hawaii. Although players ...

This Year Will Be Different!

Club Managers Association of America (CMAA) Blog·15 January 2019
Maybe you took some time the last few days of last year or the first few days of this year to design what this year would be like. If you did, it is a good time to see how it is going and if you didn’t, we would encourage you to take the time to do so. Please contact us for some design tools and planning tools that we have created, along with a one-page dashboard to keep it all in front of you.

January 2019: Nashville Accommodations Update and Upcoming Membership Survey

CMAA CEO's Perspective·15 January 2019
Hello CMAA members and Happy 2019! Last month I shared with you the CMAA plans we have for this year. As I write this monthly blog, I am in Phoenix, AZ, for CMAA’s new BMI Sports & Recreation Management elective. CMAA’s World Conference in Nashville is up next month and I want to share a hotel update.

Private members' clubs find favour with conscientious Millennials

Private Club Marketing·15 January 2019
In the cavernous, smoke-filled rooms of the gentlemen’s clubs of the late 1800s, men would gather after work under the light of gleaming chandeliers, surrounded by fine oriental rugs, wine-coloured Chesterfield sofas and plush wing-back chairs. Here, they could swill whisky, play billiards and relax with like-minded aristocrats.

What You Need to Know About the Shutdown(1)

CMAA Legislative Report Blog·10 January 2019
The partial federal government shut down officially began on at 12:00 p.m. midnight on December 22. More than 800,000 workers have been furloughed nationwide. While some operations like national security are deemed necessities, nine of fifteen regulatory agencies are closed until further notice.

How to Manage in the Modern Workplace and More: Attend the HFTP Club Summit 2019 this March

mycloud HOSPITALITY· 9 January 2019
Strong leaders, satisfied employees and a safe workplace are all very important facets of a club’s overall success. Rather than focusing all of the attention on membership numbers, sales growth and amenity improvements, it is equally important to take a close look at your internal operations and tend to the well-being of club employees, managers and the board alike so that they, in turn, can then better serve your club clientele.

Time to Deliver an Unforgettable Experience

Global Golf Advisors - Insights· 9 January 2019
Today, many club members are less inclined to splurge on a new set of clubs and more likely to allocate their time and money to sharing an experience with their friends and family. Not only are experiences 'trending', the experience economy is booming. The economics are simple: people are spending more on doing stuff and ...

What Makes Members Happy

Global Golf Advisors - Insights· 7 January 2019
In a recent interview, GGA Senior Associate Martin Tzankov revealed the results of member survey findings from a sample of private clubs that are subscribed to GGA’s Strategic Intelligence platform, all based in and around the Greater Ontario region in Canada.

The Big Picture in Client Acquisition and Client Retention

Gym Insight Blog·28 December 2018
Picture yourself on a treadmill and the faster you walk or run, the more new clients you add to your gym membership base. At the same time clients are dropping out and, to stay in business, you have to keep adding new ones to replace them by running faster.

Time To Reveal Fitness Industry Trend Insights for 2019

Gym Insight Blog·24 December 2018
Can you believe it’s almost 2019 as I write this? In the traditions of the Gym Insight Blog, that means that it’s time to look at the American College of Sports Medicine’s Worldwide Survey of Fitness Trends for 2019 to mark the holiday cheer.

Primary Club Metrics

HFTP ·14 December 2018
Survey results identify which club metrics are most often used to determine performance. By Agnes DeFranco, Ed.D., CHAE; Tanya Venegas, MBA, MHM, CHIA; and Amanda Belarmino. From Hospitality Financial and Technology Professionals (HFTP).

An Intimate Wellness Center Unveiled at Quail Lodge & Golf Club

hotelbusiness.com·Requires Registration ·12 December 2018
To help guests relax and unwind after taking part in the property’s other activities, Quail Lodge & Golf Club recently opened a new wellness center.

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