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  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

  • Primary Club Metrics

    Survey results identify which metrics are most often used to determine performance. By Agnes DeFranco, Ed.D., CHAE; Tanya Venegas, MBA, MHM, CHIA; and Amanda Belarmino

  • Job Description Template: Club Accounting Positions

    The HFTP Americas Research Center has developed example job descriptions for club accounting positions. The process involved reviewing sample job descriptions, and compiling the information into standardized job descriptions.

  • Job Description Template: Club IT Positions

    The HFTP Americas Research Center has developed example job descriptions for club IT positions. The process involved reviewing sample job descriptions, and compiling the information into standardized job descriptions.

Boxing Trainers Know How To Build Gyms In Tough Towns

Gym Insight Blog·18 October 2018
Fighting and martial arts account for a large portion of today’s fitness industry. The old school boxing clubs are an inspiration and fine example of what club owners can achieve in tough neighborhoods, with not much more than leadership and space in a backstreet gym on the wrong side of the tracks.

The Future of the #ClubIndustry is in the Recruitment of Young Families

mycloud HOSPITALITY·16 October 2018
Establishing your club as family-friendly is vital to enticing younger generations and to boost the satisfaction of current Millennial and Generation X members. From a sales perspective, there stands an opportunity to bring in new members using the tools of kid-friendly, high-quality family programs and activities.

The Leading Hotels of the World Updates Leaders Club Loyalty Program

Lodging Magazine·12 October 2018
The Leading Hotels of the World has unveil its renovated Leaders Club loyalty program. The redesign was inspired by current members’ interests and amplifies relationships curated by Leading Hotels between likeminded curious travelers and independent hoteliers. The result is a more flexible Leaders Club program that recognizes and rewards members for their loyalty and provides upgraded benefits and exclusive access to the portfolio’s more than 400 independent luxury hotels worldwide.

HFTP Asked the Experts to Address Imminent Issues and Automation in Club Accounting

mycloud HOSPITALITY·11 October 2018
It can be a struggle to keep up with all that is new and changing in club finance. The constant evolution of accounting technology, modifications to tax law, heightened security issues, and a brighter spotlight on workplace ethics is enough to overwhelm any professional trying to stay abreast of the latest industry trends and issues.

Hitting the Moving Targets

Club & Resort Business - Management· 9 October 2018
As club membership diversifies and club activities continue to expand, club communication strategies must also widen to cover all informational outlets and preferences.

Kick-Starting a Career

Club & Resort Business - Feature Articles· 2 October 2018
Richard Brumm, CEC, Director of Culinary Operations at the Bonita Bay Club in Bonita Springs, Fla., knows the value of hands-on instruction. After all, he got his first job when he was 14 years old as a dishwasher at a bakery, and later worked under a master chef.
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Shiji acquires industry leading golf and spa management provider Concept Software Systems

Shiji Group · 1 October 2018
Shiji's acquisition of Concept Software Systems furthers its mission to create an open technology stack for the hospitality industry that transforms how the industry connects across systems and industries thus increasing business opportunities and revenue for its customers. By combining Concept Software Systems' solutions, Shiji is continuing to create a broad and innovative network of technology solutions interconnected between systems while remaining completely open for integration.Concept Software Systems is one of the leading Golf, Spa and Hotel POS (Pantry) solutions providers for luxury hotels around the world. With over 20 years of experience in more than 60 countries, Concept has developed a robust system that is uniquely integrated with hotel property management systems and an unrivaled know-how in managing global golf and spa guest data, both online and in person.Shiji and Concept have been working together for over 10 years servicing hotels across the world. "Adding Concept to the Shiji Group was a natural evolution for both companies. They understand the complexities of the global hotel and activities industry and have robust products with robust integrations making it an ideal fit for our vision of open and integrated hotel technology." Said Kevin King, COO of Shiji."For us, joining the Shiji Group is a huge opportunity that will mean increased service and proximity with our existing and future customers. A business like ours requires working closely with the hotels to ensure the best service is delivered. The Shiji Group's global support network is the perfect fit for us." Said Malcolm Rennie, Managing Director for Concept Software Systems.Concept Software Systems will integrate with the Shiji Group as a fully owned subsidiary and as a Shiji Group company.About Concept Software Systems:Concepts Software Systems is a global leisure software, development and consultancy company specializing in supplying spas, clubs, resorts, hotels and golf courses with high-end software suites to manage operations. Headquartered in Portugal, the company serves clients in more than 60 countries. For more information, visit www.csscorporate.comAbout Shiji Group:Shiji Group provides software solutions and services for the hospitality, food service, retail and entertainment industries, ranging from hotel management solutions, to food and beverage and retail systems, payment gateways, data management, online distribution and more.Founded in 1998 as a network solutions provider for hotels, Shiji Group today comprises 3,000 employees in 70+ subsidiaries and brands, serving over 60,000 hotels, 200,000 restaurants and 400,000 retail outlets.With the benefit of investment partners such as Alibaba, Shiji develops a network of cloud technology platforms that facilitate data exchange by connecting businesses vertically and horizontally across related industries. The importance of cross-industry integration to connect all levels of the supply chain, from guests, to distributors and suppliers of all types is a critical part of our mission. Our goal is to facilitate the transition to fully integrated systems for our clients through a network of platforms that communicate securely and easily so our clients can focus on their core competencies of serving their customers and guests. For more information, visit www.shijigroup.com

Gym Business Leadership To Motivate 5 Key Constituencies

Gym Insight Blog·30 September 2018
In entrepreneurship, business ownership, and in fitness management, leadership is what you bring to the gym as a founder or manager. It is the one factor over which you have the most control and which makes it possible for small startup gym business owners to fight their way into crowded fitness club markets. As I haven’t written much about leadership lately, I think it’s time to share my thoughts on the subject once again.

Bad Taste

Club & Resort Business - Feature Articles·27 September 2018
The torrent of instant and snarky responses to what was a well-intended and fairly innocent message from Trump National GC Hudson Valley, even if it was greatly exaggerated because of who the sender was, serves as another cautionary tale for online and social-media strategies.

Transformation

Club & Resort Business - Industry Commentary·26 September 2018
With discerning members expecting more from their club experience on a constant basis, it will be interesting to observe the next wave of transformation that comes about as a result of smart clubs staying on the move.

Club Med to stamp out single-use plastic at resorts globally by 2019

hotelmanagement.com.au·26 September 2018
Having removed plastic straws from its eight Asian resorts, all-inclusive holiday resort operator Club Med has doubled-down, pledging to remove single-use plastic straws from all of its resorts globally by next year.

Finding the Perfect Balance at Bellerive CC

Club & Resort Business - Feature Articles·25 September 2018
After reaffirming its status as a major golf championship venue, the St. Louis, Mo. club will now return its focus to the other half of its ongoing mission: providing a family-oriented, full-service atmosphere around the big events.

Does Your Club Have an Emergency Response Plan?

ClubPeople·24 September 2018
Hurricane Florence made landfall in North Carolina on September, 14th, and even though the storm was downgraded, Florence brought over 8 trillion gallons of rain to NC; reports, National Weather Service. Warnings from the National Weather Service for potential “life-threatening, catastrophic flash floods and prolonged significant river flooding”, continue to put many residents at risk in the Carolinas.

Continual Process Improvement

Hospitality Resources International | Ideas and Information·23 September 2018
Given the many details associated with managing a quality, high-end club, it is imperative that management commit to and promote a process of continual improvement in all areas of the operation. This requires a positive emphasis on problem discovery, a discipline of constant review, and an understanding that in quality service operations, the devil is in the details. As more and more areas of the club’s operations become systematized and routine, management at all levels, with the commitment and assistance of their empowered employees, must continually “peel the onion” to deeper and deeper layers of detail.

Four Additional States Enjoined from 2015 WOTUS Rule

CMAA Legislative Report Blog·21 September 2018
Iowa, Louisiana, Mississippi, and Texas have joined the list of states where the 2015 Waters of the US (WOTUS) rule is not in effect. Existing stays exist from separate litigation in two district courts in North Dakota and Georgia previously enjoined the rule in 24 states (Alabama, Alaska, Arizona, Arkansas, Colorado, Florida, Georgia, Idaho, Indiana, Kansas, Kentucky, Missouri, Montana, Nebraska, Nevada, New Mexico, North Carolina, North Dakota, South Carolina, South Dakota, Utah, Wisconsin, West Virginia, and Wyoming).

Let's Talk Club Management Ep.5 - What You Missed at LLC

Club Managers Association of America (CMAA) Blog·20 September 2018
This month, Kyle and Melissa review the education and the networking at the 2018 Leadership/Legislative Conference in Washington, DC. They are joined by CEO Jeff Morgan, FASAE, CAE, who recaps his State of the Association presentation and Casey Newman, CCM, who discusses River Oaks Country Club's winning Idea Fair entry: The Holiday Wishbook.

Thinking Outside the (Clubhouse) Box with Outdoor Furnishings

Club & Resort Business - Feature Articles·20 September 2018
Outdoor furnishings are getting a makeover, as clubs dress up their al fresco dining and poolside hot spots.

Transformative Turf at Trinity Forest Golf Club

Club & Resort Business - Feature Articles·18 September 2018
A signature zoysia grass and an inspired golf and grounds staff have come together at Trinity Forest Golf Club to convert a landfill in a disadvantaged section of Dallas into a new source of civic pride—and prosperity.

Happy Fitness Club Members And The Questions They Ask

Gym Insight Blog·15 September 2018
Just because you have happy fitness club members, it doesn’t mean that you’re going to be completely free of issues. Even the most smooth-running gym business is going to have occasional payment disputes. When it comes to questions about customer credit cards and payments, you have to get it right.

Same Space, New Face: An Inside View of The Milbrook Club's New Look

Club & Resort Business - Feature Articles·13 September 2018
A sharp new look, inside and out, is helping The Milbrook Club stand out in the crowded and competitive Greenwich, Conn. market.

September 2018: Shaping the Future of the CCM

CMAA CEO's Perspective·12 September 2018
You recently received an email with a very big call to action – tell us how you spend your time in your role at your club. While this may seem like a CMAA request you can skip, please don’t! Your response to this survey is at the root of updating the Certified Club Manager (CCM) program.

Private Members' Clubs Give Up Armchairs for Workspaces

Private Club Marketing·10 September 2018
Soon after the launch of London’s lavish private members’ club 12 Hay Hill, its boss Stephanos Issaias had to throw out all the sofas and chairs on one of the floors and replace them with less comfortable seating.

How Many Silos Does Your Club Have?

Hospitality Resources International | Ideas and Information· 9 September 2018
Teamwork pays off. We’ve all seen examples in the sports world of one team playing well together beating a team with superior individual talent. Legendary University of North Carolina basketball coach Dean Smith made a name for himself by fielding balanced teams known for their teamwork as opposed to teams with individual high scoring stars. Some wag once said, “Dean Smith was the only coach who could keep Michael Jordan to less than 20 points a game” – because of his insistence on selflessness and teamwork.

Complementary Client Programming For Fitness Club Owners

Gym Insight Blog· 9 September 2018
Categories for client programming must align to sales goals and be complementary to one another. After all, the most fundamental activity in any business is selling. In a people-business like fitness, it’s as true as ever; gym business owners have to do some selling to survive.

Healthy Vacation Club Coming to Orlando

green lodging news | By Glenn Hasek· 6 September 2018
A new concept in tourism is coming to Orlando in 2019. Healthy Vacation Club will be transforming the tourism landscape by meeting the needs of the sustainability, organic, and non-toxic focused travel markets.

Fosun files IPO for Club Med on Hong Kong Stock Exchange

Hotel Management· 5 September 2018
As it prepares for an IPO, a subsidiary of Fosun International has announced plans to float its Club Med business in a bid to raise up to $700 million, three years after it won the global resorts operator for more than $1 billion in a lengthy battle with Italian investor Andrea Bonomi’s Global Resorts.

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