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  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

  • Primary Club Metrics

    Survey results identify which metrics are most often used to determine performance. By Agnes DeFranco, Ed.D., CHAE; Tanya Venegas, MBA, MHM, CHIA; and Amanda Belarmino

  • Job Description Template: Club Accounting Positions

    The HFTP Americas Research Center has developed example job descriptions for club accounting positions. The process involved reviewing sample job descriptions, and compiling the information into standardized job descriptions.

3 Ways to Use Google Reviews for PR & Membership

Private Club Radio·21 March 2019
Gabe discusses why Google reviews are so important to your club’s online reputation. You’ll learn why it’s so powerful and his top 3 strategies on how to use the platform. He’ll teach you how to answer negative reviews and why it’s so important to never ignore them. You’ll also learn how you can take your competition’s negative reviews and spin them in your favor. Visit privateclubagency.com to work with Gabe and his team.

Gym Management Software and Fitness Business Basic Economics

Gym Insight Blog·16 March 2019
Fitness is one of the more efficient industries, in the economic sense. The same is true about gym management software. It’s a good thing in that competition leads to better products and services. On the other hand, it goes in the opposite direction as well.

Report: Marketers Continue to Maintain Relationships with Customers via Email

mycloud HOSPITALITY· 7 March 2019
New research suggests that marketers are still finding success with email marketing, despite some of the complaints they may receive from subscribers early on in the process.

Personal Branding for Fitness Club Owners And Entrepreneurs

Gym Insight Blog· 6 March 2019
As an independent gym or fitness club owner, have you considered your personal brand? I’m not talking about the fitness club brand of the gym that you founded (or plan to start). What I mean is your public name and reputation as an entrepreneur.

Getting On-Board

mycloud HOSPITALITY· 5 March 2019
Making a strong first impression is all-important when starting a new role. For candidates, this can come at the interview stage, but for employers, once you’ve made the hire and candidates become employees, that first impression can be of even greater importance.

Hotel digital marketing: Top 5 tips for March 2019

mycloud HOSPITALITY· 4 March 2019
This month, the latest digital innovations include Facebook allowing Page owners to participate in Groups, new video advertising opportunities through Amazon, and asymmetrical layouts making a splash in website design. From SEO to design, discover the top five things you need to know now in hotel digital marketing.

Lyft Gets Head Start on Uber With IPO Filing

Meetings Today Blog· 4 March 2019
Lyft has filed paperwork for an initial public offering, promising to take investors on a ride to a transportation “revolution” but raising doubts about its ability to make a profit. Lyft’s filing of a prospectus gives it a head start on arch-rival Uber in the ride-sharing companies’ race to go public.

Do You Know What Your Club Management System Can Do?

Hospitality Resources International | Ideas and Information· 4 March 2019
Club management systems have come a long way since their inception as point of sale, accounting, and financial reporting tools. Over the years various upgrades have added timekeeping, payroll, and tee time systems; member relationship management tools; custom reporting formats; dashboards for key metrics; the ability to drill down to data entry detail; member websites and online activities sign ups; and even more powerful analysis of member spending habits.

Skal India inaugurates second club in Mumbai

Hotel F&B· 3 March 2019
Skal International Mumbai South was inaugurated on Friday 22nd February 2019 at the ITC Maratha hotel, Mumbai International Airport. The second club in Mumbai started with 35 members.

Gym Business Owners Face These Urgent Issues Right Now

Gym Insight Blog· 3 March 2019
I think there is only one way to survive in the fitness industry in the next few years. As a gym business owner, be ready to make changes quickly and often. Be curious about what’s around the corner.

Boca Raton Resort & Club Offers Orangetheory Fitness Pop-Up Experience

hotelbusiness.com·Requires Registration ·27 February 2019
Are you ready to feel the burn? That’s the ultimate goal of Orangetheory Fitness (OTF), a full body, science-backed, technology-tracked, coach-inspired workout. Boca Raton Resort and Club, A Waldorf Astoria Resort, has partnered with the fitness franchise to offer a limited time, pop-up experience for guests through April.

European investor buys portfolio of Accor hotels

mycloud HOSPITALITY·26 February 2019
Global investment manager and wealth management giant AXA has snapped up four Accor hotels in a portfolio purchase deal worth approximately $330 million, it was revealed today.

Soboba Casino Resort Doubles Down with Playersoft

mycloud HOSPITALITY·19 February 2019
When the renovated Soboba Casino Resort opens in February 2019, it will be leveraging two Playersoft applications to elevate customer service, enhance business processes with automation and enable comprehensive reporting. The Southern California casino has selected Group Manager and Mobile Enrollment to help meet their new goals and put more Club Cards in Players’ hands and more information in the hands of management.

What Is Your Fitness Club Membership Guest Policy?

Gym Insight Blog·16 February 2019
Have you ever heard about black swans? If not it’s because these birds are alien to the Northern Hemisphere. When you think of the graceful birds that inhabit lakes and rivers, you probably think of a magnificent white waterfowl with a long and graceful neck.

Stats show NZ tourism growth hit speed bump in 2018

mycloud HOSPITALITY·15 February 2019
New Zealand’s inbound tourism arrivals slowed by nearly half in 2018, according to newly released data from Stats NZ, hinting the wave of momentum the country has surfed for the last four years has finally reached the shore.

Retail Sales Tumble in December

mycloud HOSPITALITY·14 February 2019
U.S. retail sales fell 1.2% month-over-month in December, according to the latest figures from the Commerce Department. It was the largest decline in more than nine years and warned of a sharp drop in economic activity at the end of 2018.

Fuel Mobile App Offers Keyless Entry via Partnership with ASSA ABLOY Hospitality

mycloud HOSPITALITY·13 February 2019
Fuel Travel announces a significant upgrade to its white label app for independent and boutique hotels by successfully integrating its Fuel Mobile App with ASSA ABLOY.

Dining Gets More Expensive for Business Travelers

mycloud HOSPITALITY· 7 February 2019
Meals and hotel stays are becoming a bigger cost for business travelers. Airfares have dropped, although this doesn't help companies that dispatch their workers in cars for meetings in nearby cities.
Article by Chris Mumford

The Evolution Of Private Clubs

AETHOS Consulting Group · 7 February 2019
For the following hundred years or so, clubs remained the purview of the elite as discreet, no-questions-asked venues for socialising, pursuing leisure interests, exchanging gossip, and wining and dining. As the elite aged and the 'gentleman' was replaced by the 'businessman', many private member's clubs became relics of a distant age and struggled to remain relevant. That all changed in the mid-1990s when, just as Ian Schrager reinvented what a hotel could look like, Nick Jones turned the club world in London on its head with the introduction of Soho House. Over the subsequent two decades Soho House has spawned and inspired a thriving industry sector of member's clubs that are in tune with the lifestyle zeitgeist of the times. Think boutique hotel design, rooftop pools, award-winning mixologists, yoga classes, converted historic building, celebrity chefs and guest speakers opining mindfulness, cryptocurrency and coding. If proof were needed that the member's club has been fully reinvigorated and accepted by the consumer market, Soho House, which began life specifically targeting the arts and media worlds and taking delight in rebuffing those from financial services, opened its biggest site, The Ned, in 2017 bang opposite London's financial heart, the Bank of England.The member's club has become a global phenomenon in recent years with a proliferation of trendy clubs opening in key cities in the United States as well as established clubs launching outposts in European capitals and gateway Asian markets. The concept however has evolved from those 19th century days of a club being a townhouse with dining room, room, library, billiards room and a handful of bedrooms upstairs. Over the years many clubs have increased and upgraded their accommodation component, in particular in a bid to compete with hotels and offer their members even more reason to remain in-house. Similarly, where feasible, clubs have begun expanding their leisure facilities to include gyms and swimming pools.The club concept is also having to adapt itself to the wants and needs of its membership base. Clubs are no longer homes-away-from-home or simply places for leisure and relaxation. Increasingly today, they are places in which to conduct work and professional networking. Indeed, in this high-tech era of mobile working, many business people are eschewing fixed office space in favour of working remotely from their club on their laptop and phone. We are beginning to see the worlds of member's clubs and co-working spaces collide. A number of member's clubs are now creating dedicated workspace for their members with full connectivity and business services. Similarly, co-working groups, many of which operate on a membership model, such as Fora in London and The Great Room and Kafnu in Asia, are designing spaces and amenities with a strong social focus and 'clubby' environment.Hotels are also entering the private club game, recognising the additional revenue stream that a membership base can provide. Creating a member's club as a private sanctuary within a larger hospitality offering can convey a perception of exclusivity and desirability, which positively translates to increased brand equity for the property as a whole. A membership base also helps reduce the hotel owner's fretting about distribution and looking for guests to fill as many beds as possible every night, as well as helping to drive increased F&B business from a captive audience. Concepts such as Gansevoort's The Curtain in London have shown how a hotel can cater to both traditional hotel guests and fee-paying members within the same building, through the provision of an active membership events programme, co-working space and dynamic F&B offering.Some hoteliers are going even further and starting to dabble with the wholesale conversion of hotels into private membership clubs. This idea is potentially well suited to the small, independent, luxury hotel sector in which properties often command strong, long-term guest loyalty and repeat customers. The annual membership model lessens management's fixation on occupancy and rate, allows for much more predictable staffing and purchasing patterns, and gives a solid foundation of income. For the right product the conversion of a guest from a paying-by-the-night customer into an annual fee-paying member is a purchase decision driven as much by emotional as financial reasons.As the divide between pleasure time and work time has eroded, so too have the distinctions between what constitutes a member's club, a co-working space and a hotel. Expect to see these lines blur ever more over the coming years as property owners seek more and more ways to maximise the revenue potential of every square inch. The membership model continues to hold appeal, and the question facing club operators will be whether this remains a proposition best suited to the top end of the market or if it can be stretched to become more accessible to a broader audience in the future.

The Evolution Of Private Clubs

4hoteliers.com· 7 February 2019
The desire to be with and around other people is an innate human characteristic and in evolutionary terms, humans quickly worked out that strength in numbers equalled survival, and this need to seek connections and to form bonds with others has remained within us over time, even as the threats to our existence have altered and diminished.

Best Western Plus Ambassador Orange, the latest property to join the group in Australia

mycloud HOSPITALITY· 6 February 2019
Best Western® Hotels & Resorts has strengthened its offering in regional Australia with Best Western Plus Ambassador Orange in Central West NSW joining the network.

The Adventure Travel Trade Association (ATTA) becomes official Adventure Travel Partner at ITB China 2019

mycloud HOSPITALITY·28 January 2019
The Adventure Travel Trade Association (ATTA) has been confirmed as the Official Adventure Travel Partner for the upcoming ITB China, taking place from 15 – 17 May 2019 in Shanghai. For the very first time the association will join China’s B2B travel trade show with a dedicated ATTA pavilion supporting its members, international destinations and tour operators, in doing business with Chinese buyers.

Automating Fitness Club Customer Relationships for The Win

Gym Insight Blog·27 January 2019
Organizing your gym members, prospective future members, and members at the edge of retention, is much easier if you have an automated system to manage the process. It’s one thing to have a list of customers and something completely different to have a system that maintains your contacts with them and reminds you of important dates and alerts you to changes.

Don't Delay! Hotel Visionary Award Nominations Due Jan. 25th

Hotel F&B·23 January 2019
Now is the time to submit your 2019 Hotel Visionary Award nomination! These awards, underwritten by Datatrend as part of the HT-NEXT Awards program which also includes the TechOvation awards, seek to honor hotel companies for outstanding achievement, vision and leadership in technological innovation.

Village Hotel Club to invest PS480M in UK growth

Hotel F&B Observer·18 January 2019
With 30 hotels across the UK, Warrington-based hotel operator Village Hotel Club is looking to open five hotels over the next two years, with a further 15 sites planned by 2026.

Kennedy Wilson Sells the Ritz-Carlton, Lake Tahoe for $120 Million

Hotel Online·16 January 2019
Global real estate investment company Kennedy Wilson (NYSE:KW) announced today the sale of the Ritz-Carlton, Lake Tahoe for $120 million. In December, the company also sold a portfolio of hotels located across the U.K. for $54 million. A cash profit of $73 million to Kennedy Wilson was generated over the lifetime of the two investments.

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