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  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • HFTP Compensation and Benefits Report: 2018 Data on Hospitality Staffing and Compensation

    The 2018 HFTP Compensation and Benefits Survey was released this summer and made available to HFTP members. This is a biannual report that was developed to provide information on salaries and benefits, and to give an ongoing profile of accounting, finance and technology professionals in the hospitality industry.

  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

  • Primary Club Metrics

    Survey results identify which metrics are most often used to determine performance. By Agnes DeFranco, Ed.D., CHAE; Tanya Venegas, MBA, MHM, CHIA; and Amanda Belarmino

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Shiji expands hospitality services adding PMS / POS Support & Consulting services to the Americas

Shiji Group ·23 October 2018
Shiji's Professional Services team will focus on Property Solutions Support Services, Project Management and Consulting Services. Lead by a team of subject matter experts with application experience averaging more than ten years each; Shiji's Professional Services team provides critical support when needed. The team consists of 40+ trained experts in all levels of hotel software systems support for PMS and POS services.The objective is to provide fast, affordable support solutions without compromising the service, quality or consistency for critical hotel operations systems. The support team is located across the US with the ability to support all America's time zones."We believe 24/7 support by local experts is a value add that any hotel will want. The Professional Services team is made up of experts who have been in the hotel systems services industry for decades and can address any issue.", said Greg Berman, COO America's for Shiji US.Shiji's Professional Services team assists properties and chains of all sizes with upgrades, new installations, training, backup solutions and interfaces. All projects are guided by a dedicated project management team to ensure on time delivery.Systems are critical to hotel operations, having an experienced Professional Services team on hand to help at any time ensures hotels have no lost business and can keep servicing their guests 24/7.
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Shiji acquires industry leading golf and spa management provider Concept Software Systems

Shiji Group · 1 October 2018
Shiji's acquisition of Concept Software Systems furthers its mission to create an open technology stack for the hospitality industry that transforms how the industry connects across systems and industries thus increasing business opportunities and revenue for its customers. By combining Concept Software Systems' solutions, Shiji is continuing to create a broad and innovative network of technology solutions interconnected between systems while remaining completely open for integration.Concept Software Systems is one of the leading Golf, Spa and Hotel POS (Pantry) solutions providers for luxury hotels around the world. With over 20 years of experience in more than 60 countries, Concept has developed a robust system that is uniquely integrated with hotel property management systems and an unrivaled know-how in managing global golf and spa guest data, both online and in person.Shiji and Concept have been working together for over 10 years servicing hotels across the world. "Adding Concept to the Shiji Group was a natural evolution for both companies. They understand the complexities of the global hotel and activities industry and have robust products with robust integrations making it an ideal fit for our vision of open and integrated hotel technology." Said Kevin King, COO of Shiji."For us, joining the Shiji Group is a huge opportunity that will mean increased service and proximity with our existing and future customers. A business like ours requires working closely with the hotels to ensure the best service is delivered. The Shiji Group's global support network is the perfect fit for us." Said Malcolm Rennie, Managing Director for Concept Software Systems.Concept Software Systems will integrate with the Shiji Group as a fully owned subsidiary and as a Shiji Group company.About Concept Software Systems:Concepts Software Systems is a global leisure software, development and consultancy company specializing in supplying spas, clubs, resorts, hotels and golf courses with high-end software suites to manage operations. Headquartered in Portugal, the company serves clients in more than 60 countries. For more information, visit www.csscorporate.comAbout Shiji Group:Shiji Group provides software solutions and services for the hospitality, food service, retail and entertainment industries, ranging from hotel management solutions, to food and beverage and retail systems, payment gateways, data management, online distribution and more.Founded in 1998 as a network solutions provider for hotels, Shiji Group today comprises 3,000 employees in 70+ subsidiaries and brands, serving over 60,000 hotels, 200,000 restaurants and 400,000 retail outlets.With the benefit of investment partners such as Alibaba, Shiji develops a network of cloud technology platforms that facilitate data exchange by connecting businesses vertically and horizontally across related industries. The importance of cross-industry integration to connect all levels of the supply chain, from guests, to distributors and suppliers of all types is a critical part of our mission. Our goal is to facilitate the transition to fully integrated systems for our clients through a network of platforms that communicate securely and easily so our clients can focus on their core competencies of serving their customers and guests. For more information, visit www.shijigroup.com
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Shiji Completes Acquisition of StayNTouch

Shiji Group ·18 September 2018
Shiji is a leader in global hotel technology, at the core of all hotel and travel technology is the seamless and secure exchange of data across systems. Continuing the strategy of innovation through development or acquisitions and integrations. Shiji sees StayNTouch as an important part of making hotel management technology mobile and scalable for hotels of all sizes.StayNTouch brings an innovative suite of hotel management solutions for complete or partial mobile hotel property management. Scalable from small hotels, to 1000+ room hotels StayNTouch has proven their technology is easy to use while being robust and reliable. The modular design of the system makes it usable for hotels that already have an on-premise PMS or hotels that want to shift to future proof cloud based systems."Our vision is that the future of hotel technology needs to be open and accessible to every hotel group or technology provider. If hotels want everything or just a part of the stack we want the technology to integrate as seamlessly as possible and be available to all. StayNTouch is an excellent example of this and we are thrilled to have them as part of the Shiji Group." said Kevin King, COO Shiji Group.StayNtouch impressed Shiji with their growth and customer retention, which led to the acquisition. Shiji has been invested in the company since 2016."Becoming part of the Shiji Group is exciting for us. Our incredible growth has been exciting but joining a larger group with local sales and support network globally means we can bring our technology to many more hotels while still remaining close to our clients. It's a unique opportunity for any tech company like ours." Says Jos Schaap, CEO and Founder of StayNTouch.StayNTouch will be integrated into Shiji Group as a fully owned subsidiary. Jos will continue to lead the company and take an active role in Shiji Senior Management team focused on global expansion.The focus for StayNTouch as a Shiji Group Brand will be to accelerate their successful growth trajectory using Shiji Group's existing network of sales and support teams, in the USA and China, throughout Europe (Munich, Berlin, London, Lisbon, Spain), and Asia/Pacific (Hong Kong, Singapore, Malaysia, Beijing, Shanghai, and Sydney) empowering their internal product teams can increase development of new features and service existing customers.About StayNTouch Inc.StayNTouch is a "Software as a Service" hotel property management systems (PMS) Developed with mobility in mind, it operates on tablets and smartphones, empowering hotel employees to exceed guest expectations at multiple touch points.Powering over 90,000 rooms globally, StayNTouch streamlines operations, increases margins, and revolutionizes how front-line staff connects with guests. StayNTouch is a trusted partner to many of the most forward-thinking hotels, resorts, casinos and chains in the industry, including Yotel, Zoku Amsterdam, Valencia Hotels, The Freehand Hotels, Modus hotels and the Fontainebleau Miami Beach.About Shiji GroupShiji Group provides software solutions and services for the hospitality, food service, retail and entertainment industries, ranging from hotel management solutions, to food and beverage and retail systems, payment gateways, data management, online distribution and more.Founded in 1998 as a network solutions provider for hotels, Shiji Group today comprises 3,000 employees in 70+ subsidiaries and brands, serving over 60,000 hotels, 200,000 restaurants and 400,000 retail outlets.With the benefit of investment partners such as Alibaba, Shiji develops a network of cloud technology platforms that facilitate data exchange by connecting businesses vertically and horizontally across related industries. The importance of cross-industry integration to connect all levels of the supply chain, from guests, to distributors and suppliers of all types is a critical part of our mission. Our goal is to facilitate the transition to fully integrated systems for our clients through a network of platforms that communicate securely and easily so our clients can focus on their core competencies of serving their customers and guests.
Facial recognition hotel check-in and payment by Shiji and Fliggy
PRODUCT FEATURE – Shiji Group
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Shiji and Fliggy partner to pioneer facial recognition hotel check-in and payment

Shiji Group · 4 September 2018
With China's rapid advance in New Retail systems and mobile technology, the country has become a pioneer in integrated business processes to improve the customer experience using mobile technology."Our aim with this project has been to find ways for hotels to increase guest satisfaction by reducing wait times as much as possible. Working with Fliggy and our partner hotels have made this a success and we're monitoring privacy and efficiency closely to develop ways to increase this across more hotels," said Kevin King, COO of Shiji GroupAs a guest makes a reservation on Fliggy, the guest's information is processed through Shiji Distribution Solutions to the hotel's property management system leveraging Shiji's deep integration of hotel solutions. When the guest arrives at check-in, they simply scan their ID on the kiosk. The new solution then verifies the ID against the Public Security System, performs a credit authorization and produces the room card.The system involves integration between multiple systems and across multiple verticals (Payments, Public Tourism system and more). Shiji founder's vision for the company has always been to connect within business verticals but also horizontally across multiple industries in order to speed up processes for hotel companies.The entire process takes 30 seconds from arrival to room card issued including payment authorization.Custom hardware has been created to ensure optimum speed and guest data security is maintained at all times.Following Shiji Group's vision of open platforms for hotel technology, this system is designed to work with multiple PMS systems and distribution platforms. The idea is that this can be expanded to all hotels and thus reduce wait times for guests while increasing the time to assist guests for hotel staff."It has been great to work with Shiji Group's teams on this project. Their in-depth industry knowledge and international experience have given us access to solutions that we hadn't predicted with. They're a great partner and love to think with innovative solutions." Said the Project Leader from the Program at Fliggy.About FliggyFliggy, as Alibaba Group's travel brand, provides travel service including but not limited to booking for flight tickets, hotels, inns, tour tickets, visas, destination guide, as well as travel packages for youth and the younger generation of consumers. Fliggy is dedicated to satisfying consumers' outbound travel needs and enables them to have a more comfortable, and hassle-free travel experience. Through continuous innovation of online technology, Fliggy empowers business owners to coordinate their offers, promotions, and upgrades and thus revenue. With the combined advantages of Alibaba's ecosystem and Internet technology genes, representing the new force of travel innovation, Fliggy has become China's top online travel platform.
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Shiji Grows Distribution Platform Into International Hotel Market

Shiji Group ·28 August 2018
ATLANTA -- Shiji launches Shiji Distribution Solutions team to accelerate international growth.Founded in 2007, CHINAonline was the first connectivity provider in China and the first to build connections between international hotel chains and Chinese OTAs. Today with over 100,000 hotels and 100+ channels, CHINAonline exists as Shiji Distribution Solutions and is formally opening to the international hotel markets with dedicated teams in the US and Europe, in addition to the Asia Pacific and Chinese teams that have been successfully integrating and servicing customers.With account management, service and support teams implemented locally in the US and Europe, Shiji Distribution Solutions plans to deploy their solutions to hotel chains and groups worldwide as a distribution switch leveraging existing international channels and further enhancing the Chinese outbound market.Shiji Distribution Solutions already boasts solutions such as, deep integrations with Alipay and the Fliggy travel platform, WeChat Booking Engine and has the highest number of connections to Chinese distribution channels with over 70 already integrated. Shiji Distribution Solutions also has deep integrations with Alipay and other Chinese wallet providers who offering their services globally via Shiji's Payment Solutions. Shiji intends to grow global markets and become the leading connection point to the entire Chinese market by acting as the industry's Trusted Chinese Travel Advisor for distribution connectivity."Initially focused on helping our Chinese partners process hotel transactions online, we have now become a truly global distribution platform with top international partners and scalable technology. With the launch of the US & European teams, ourcommitment to continue to innovate and provide broader, deeper connectivity to all our partners around the world is growing," said Kevin King, COO Shiji Group.About Shiji Distribution Solutions:As the premier online travel distribution platform in China, Shiji Distribution Solutions has grown beyond the distribution of rates and availability to provide end to end solutions for hotel groups, online travel platforms, and payment systems. Thereby making it a singular switch to connect hotels and distributors with the Chinese market and more.For more information, visit distribution.shijigroup.com.
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Shiji Group Expands to the USA, Opens International Office in Atlanta, Georgia

Shiji Group ·21 August 2018
Atlanta, 21 August 2018, Shiji Group continues its international expansion and opens a new office in Atlanta, Georgia USA.The office, led by Greg Berman, COO Americas, consists of over 40 specialized staff focused on sales, service delivery, software development, and customer support for Shiji Group products and services. By the end of 2018, the Shiji international office in Atlanta will grow to include 100 staff."For Shiji Group, act local - be local is part of the company DNA. It didn't take long for us to realize that we needed a strong on-site team to support the day to day operations for our US hospitality customer-base." said BermanThe office has planned to branch out as new customers are on-boarded to the company's global products such as Infrasys POS, Shiji Distribution Solutions, Hospitality Solutions Professional Services, and more.When many other companies are moving support teams abroad, Shiji Group is building global-focused teams ensuring contact with their customers and expanding their footprint. The Atlanta office is a considerable investment for the company, which will pay off in better quality, customer care, and closer partnerships with Shiji's customers."We are building the Shiji Group for the long term, and we know that this means being customer-centric. The hotel industry is all about taking care of 'guests' and, in technology, it is too easy to forget that one's success depends on taking care of the customers first. For us, this means being close to them at all times," said Kevin King, Global COO of Shiji Group.The Atlanta office is part of a series of offices opened around the world to cater for Shiji Group's growing customer base internationally. This recent development comes after the company's July expansion in Sydney, Australia. The Group will continue its international growth with new product and service launches, as well as affordable solutions that do not compromise the service quality and consistency for critical hotel operations systems.

Single Guest Profiles

Shiji Group ·13 August 2018
The conference, hosted by Horwath HTL and the China Tourist Hotel Association, was held at the W Shanghai. As the leader of hospitality total solution, Shiji was invited to participate in the forum to discuss the development of the hospitality and tourism industry.The conference attracted more than 800 representatives from hotel and tourism industry owners, developers, hotel management groups and other industry leaders.The Problems of Hospitality's Digital TransformationGuest data, scattered in multiple locationsKevin King pointed out that the core points of digital transformation in the hospitality and tourism industry are the guest. The process of digital transformation is the process of continuously enhancing the guest experience, guest interactions, and converting guests into returning visitors and ambassadors thus increasing their lifetime value.In the process of digital transformation, hotels need to focus on the consumers themselves, not just servicing them when they ask for it but being ahead of their requests. The guest demand for digital solutions, today is much higher than what most hotels are able to deliver. To accommodate for the higher expectations hotels need to obtain more guest data through different consumer touchpoints for analysis and management. This isn't just about collecting a lot of data, but rather being able to effectively anticipate guest needs and thus improving the guest experience.Hence, the key to improving hotel operations technology is improving the guest profile.Consistency and uniformity of guest profile dataHowever, it is not easy for travel companies to manage guest data. The primary problems are guest data collection and the establishment of a unique identifier. The touchpoints by the guests in the hotel environment involve eating, sleeping, shopping and entertainment. For hotel and travel companies managing larger programs, such as destination projects or complex travel itineraries, the guest data is fragmented and often not manageable. The multiple touch points not only make it difficult to collect the data and use it, but it also increases the difficulty of establishing a single identifier for guest profiles.In the hotel industry, guest data can be processed by over 10 different systems before a reservation is booked, which is why the industry has been having problems with consistency and uniformity of guest profile data. The matching, deduplication and final identification of guest data is a circular and continuous accumulation process and requires new technology and systems to be truly realized. In addition, guests want more control their travel experience which is now a digital as well as physical journey. It means that a hotel needs to be able to provide a more friendly and seamless travel experience for guests and potential guests, and with increased privacy concerns of guests, this becomes an even bigger task.Understanding guests, their needs, and their preferences is the way for hotels to truly improve guest experience across the travel journey.For Change to Happen, the Hotel Industry Needs a Global and Open SolutionThe cost for hotels to build single guest profiles that work across all systems has not yet been measured in full. But it is clear that the change to a guest-first approach to hotel technology needs to happen.The solutions need to come from global and open systems that will allow the various technologies to communicate and share data. But the hurdles are more than just having APIs and open systems. There are privacy concerns that must be taken into account and more importantly, these systems need to work globally across local and international standards.In the process of researching how such a system could work, Shiji has been collecting user feedback, insights and needs from hotel customers internationally. Feedback has been organized in the following four key points.Deliver core hotel functionality to organizations small and large.Offer open integration capabilities and embrace global uniform industry standards.Improve design and user-friendliness for hotels and guests.Relevant for scalability and security across networks.While such a system doesn't yet exist, the industry has been making great progress in coming closer to one, through the adoption of open APIs and further improvement in industry standards the possibility of such a platform exists.Technology Drives Business Innovation, Cloud leads to futureThe four key points of hotel operation technology are Cloud, Open systems, Connectivity, and Guests. Cloud architecture is a prerequisite for data flow.From the current development, we believe that cloud technology can provide a strong guarantee for the deployment of open and interconnected global platforms. Cloud technology can provide unlimited possibilities and stability for global hotel operations. It requires the joint efforts and participation of all hotel groups to achieve a global journey of guest data through cloud technology, and ultimately to the guests.Today, the battle is won or lost depending on whether one exceeds guest expectation.TakeawaysThe hotel industry has always been a guest first industry, but the technology and often even processes in hotels haven't been created in the same way. As guests expect faster and more personalized service at every step of their travel and stay, it is more important than ever to think of the guest as the center of the hotel technology stack and hotel processes.In a recent interview with the CEO of Hotelbeds pointed out that hotel processes are often "hotel first" rather than "guest first" citing the example of travelers needing to wait until 2 PM for their room to be ready. While there are many reasons why such processes exist, it serves as a very graphic example of being customer first versus organizational processes first.As improvements are being made in the sector to put the guest back in the center of processes and decisions, new technology needs to be built that will assist the hotels in doing so.The endgame is an improved guest experience in both the digital and physical journey.
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Shiji Group Continues Global Expansion, Opens Office in Australia

Shiji Group ·31 July 2018
Beijing July 31st, 2018, Shiji Group established operations in Sydney, Australia to manage the growth and customer care in the Pacific.With over 8,000 hotels using Shiji products in the region and international offices in Singapore, Malaysia, Hong Kong and Macau it became evident that to keep with Shiji's tradition of customer service, an office was needed for Australasian customers."Shiji began as a technology service and support company for hotels, we know how important it is to have local customer service and support teams to support our growth." said Kevin King, COO of Shiji Group.Located in Sydney and headed by industry veteran, Anthony Stevens, the new team will be focusing on servicing existing customers while growing the customer base in the region. The operation has already seen steady growth with 10 new team members added to since opening.Shiji's Sydney operation is planned to grow quickly in the coming years to service, sell and support all Shiji's hospitality products in the Point of Sale, Property Solutions, Payments as well the various Data and Distribution services.The opening of the Australian operation adds to the existing 17 offices around the world. The international growth of Shiji Group is fueled by its mission to maintain superior service levels to all clients and future clients globally. The investments in cloud technologies are a priority for Shiji Group who see a great opportunity for the global travel industry and its existing and future data-driven solutions.
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SnapShot GmbH Announces S. Carson Booth as new CEO to Lead the Company into its Next Stage of Growth

Shiji Group ·14 May 2018
Berlin -- SnapShot GmbH announces Mr. S. Carson Booth has joined as CEO to lead the company into its next stage of growth.Booth brings over 25 years of hospitality technology experience and is the former global vice president of property technology at Starwood Hotels & Resorts Worldwide where he led a diverse global team managing the strategy, innovation and operations of associate- and guest-technology. He also concurrently served as general manager of Starwood's international licensing company, and previously as vice president IT EMEA."Carson comes to Snapshot with a vast amount of global experience in the hospitality management and technology industry and with a very significant network of both management company and vendor relationships," states Michael Levie, COO citizenM Hotels and SnapShot board member. "His knowledge and leadership skills, will catapult SnapShot's growth and will continue to provide valuable impetus for the hospitality industry in general."Since leaving Starwood after the acquisition by Marriott International, Booth joined his family in Berlin and began an independent consultancy within the industry's vibrant technology start-up community including a mentoring role with METRO AG's Accelerator for Hospitality powered by Techstars program."I am thrilled to join the talented team at SnapShot and help lead the charge in this exciting growth stage," said Booth. "SnapShot is the early disruptor in the hospitality business intelligence space, and I look forward to helping the team significantly extend this leading position with our innovative suite of products and services for hotels, management companies and owners."Booth together with David Turnbull co-founder and CCO, will take SnapShot to the next level of growth, providing enhanced data services for the hospitality industry and signals both readiness and value being placed on enhanced analytics and management tools. Funding from the Shiji Group is being used to help fuel this next stage of delivering affordable and scalable sets of services including data warehouse services, advanced analytics, and business intelligence to independent and boutique hotels and global management groups alike.SnapShot board member and COO at Shiji Group, Kevin King, adds "Carson joining as CEO builds upon the recently completed validation stage of SnapShot, and brings innovative and enterprise-class industry management to fast track SnapShot's entry into this next stage of accelerating growth."Booth graduated from the University of Nevada at Las Vegas with a B.A. in Computer Science. He is very active in the hospitality technology industry having served on several industry boards including Oracle's Hospitality Customer Advisory Board, Hotel Technology Next Generation (www.htng.org), Hospitality Financial and Technology Professionals (www.hftp.org).About SnapShotFounded in 2013, SnapShot is a hospitality data and application marketplace company for the hospitality industry, with offices in Europe, Asia Pacific and the United States. In the last 12 months, SnapShot has signed over 5,000 hotels to its platform, as well as 40+ data partners.SnapShot On Demand brings in-depth data intelligence for hospitality management companies with a unique data warehouse-as-a-service offering. Bringing together all data enables actionable insights across multiple properties, regions and various systems, all accessible through custom reporting or dedicated API access, and integrated into your business intelligence tools like Tableau or those available through SnapShot Marketplace.Snapshot Marketplace offers a wide range of applications from SnapShot and third party developers. These include comprehensive hospitality data analytics, easy-to-use budget control tools and user-centric hospitality communication/messaging services.SnapShot Analytics Pro brings a fully integrated analytics business intelligence tool to independent operators and global management companies alike. Features include automatic alerts, advanced OTA commission tracking, tools to analyze your forecast and budget compared to on-the-books data, a custom report builder, and more.SnapShot Analytics Pro.SnapShot, as your data management partner, combines the benefits of a necessary central repository for hospitality data with the unique opportunity for operators to independently choose the right applications for managing their business intelligence needs. SnapShot is unique in the industry, allowing fast, efficient and secure access to data and technology for your business.To find out more, please visit snapshot.travel.

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