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  • Success in the Sunshine State: Highlights from HFTP's 2018 Florida Regional Conference

    The beautiful Sarasota Westin Hotel — with its bright white facade, multitudinous windows and stunning rooftop pool area — made a very picturesque setting for the 2018 HFTP Florida Regional Conference, which took place July 25–27, 2018.

  • Annual Convention 2018: A True HFTP Experience in the Land of the Kentucky Derby

    On the bank of the Ohio River in the east south-central region of the United States looms Kentucky’s largest city, Louisville — home to the famed Kentucky Derby horse race, Kentucky Fried Chicken (KFC) and Louisville Slugger baseball bats.

  • Countdown to Opportunity: The Club & Hotel Controllers Conference 2018

    Written By: Laura Resco, official event guest blogger for the HFTP Club and Hotel Controllers Conference 2018 - One of the most important jobs of a graduate student is to produce original research that furthers the existing knowledge within an industry.

  • Primary Club Metrics

    Survey results identify which metrics are most often used to determine performance. By Agnes DeFranco, Ed.D., CHAE; Tanya Venegas, MBA, MHM, CHIA; and Amanda Belarmino

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London hotel performance breaks records in July

Hotel Management·13 August 2018
London hotels achieved record-breaking levels in ADR and RevPAR in July, according to preliminary data from STR. Calculated as the highest levels for any month in the city, ADR grew 4.7 percent to £171.25 while RevPAR increased 9 percent to £156.15.
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Clarendon Hotel and Spa partners with OpenKey

Hotel Management·13 August 2018
The Clarendon Hotel and Spa, a boutique hotel in the heart of Phoenix, has partnered with OpenKey for universal mobile access. Hotel guests will be able to bypass the front desk during check-in and access their room with mobile keyless entry. Integrating OpenKey’s technology will support the hotel’s guest-centric approach.
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Pavilions Hotels & Resorts deploys Infor's HMS and SunSystems

Hotel Management·13 August 2018
The Pavilions Hotels & Resorts has deployed Infor's hospitality-management system for its hotel operations and Infor SunSystems for its financial operations in its properties in Bali and Phuket, Indonesia; Madrid; and Amsterdam properties. The Hong-Kong based company owns and operates luxury hotels, resorts and manages experiential travel across Asia and Europe.
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Nova Plaza Hotels selects Revinate for reputation and surveys

Hotel Management·13 August 2018
The Turkish hotel group Nova Plaza Hotels has selected Revinate to manage online reputation and post-stay surveys for its four Istanbul properties: Nova Plaza Crystal Hotel, Nova Plaza Boutique and Spa, Nova Plaza Taksim Square, and Nova Plaza Park Hotel.
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IHG signs four-hotel portfolio in India

Hotel Management·13 August 2018
IHG signed a management agreement with Lotus Trans Travel to open four hotels in India under the Holiday Inn brand. The Holiday Inn Bodhgaya in Bihar, the Holiday Inn Kushinagar, the Holiday Inn Gorakhpur and the Holiday Inn Shravasti in Uttar Pradesh are scheduled to open between 2020 and 2023, and add more than 450 guestrooms to IHG’s inventory.
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How Kimpton's Lauren Bucherie creates soundtracks that are music to guests' ears

Hotel Management·13 August 2018
There are 140 distinct “musical identities” across the Kimpton Hotels & Restaurants portfolio—specific spaces for which Lauren Bucherie, Kimpton’s director of music and brand activation, customizes unique soundtracks. And while creating music to dine or relax by may seem simple, Bucherie knows how hard it is to get a sound just right.
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How Caesars is growing its hotel brands

Hotel Management·10 August 2018
Once upon a time, there was only one St. Regis Hotel and only one Waldorf Astoria. And once upon a time, there was only one Caesars Palace Resort and Casino. But just as St. Regis and Waldorf Astoria grew their names into luxury brands, Caesars Entertainment is turning four of its signature hotels into brands that are open for licensing around the world, growing beyond the gaming hubs of Las Vegas and Atlantic City into new markets.
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Jamsan Hotel Management expands construction-services business

Hotel Management·10 August 2018
Jamsan Hotel Management, a Lexington, Mass.-based hospitality company that owns and operates more than 60 hotels in New England, is expanding its offerings to include construction services for not just its own projects, but to other hotel management groups.
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New York City's hotel pipeline largest in the U.S.

Hotel Management·10 August 2018
In the most recent Lodging Econometrics construction pipeline report on New York City, the company found that New York City has a total of 169 projects consisting of 29,365 rooms in its construction pipeline, the largest pipeline of any market in the U.S. Of this total, the number of hotels under construction stands at 101 projects consisting of 17,108 rooms, while the number of projects scheduled to start construction in the next 12 months is 43 projects consisting of 6,384 rooms.
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IHG doubles down on China

Hotel Management· 9 August 2018
After a little over a year as leader of IHG, CEO Keith Barr has been eager to show that his plan to accelerate the company’s growth is paying off. During an earnings call for Q2, Barr declared the company came out swinging in the first half of this year, recording its highest earnings in a decade, and notching its strongest performance in China.
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Tribeca Associates gets $105M loan for new Manhattan Moxy

Hotel Management· 9 August 2018
Local commercial real estate agency Tribeca Associates got a new $105-million loan for a newly completed Moxy Hotel in New York City's Financial District.
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How to maintain security in the data-driven hotel industry

Hotel Management· 9 August 2018
It is no secret that customer data is king in the hospitality industry, providing powerful insights to operators that enable them to create personal relationships with their guests. However, with great power comes great responsibility, and operators that leverage guest data must also ensure the safety and security of that data.
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Millennium Hotels and Resorts launches global mobile app

Hotel Management· 9 August 2018
Millennium Hotels and Resorts has launched its first mobile app, designed by MullenLowe Profero, to deliver a totally reimagined and optimized user experience across the brands’ hotels and resorts globally.
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Hotel Zetta installs Alice to improve hotel operations

Hotel Management· 9 August 2018
San Francisco-based Hotel Zetta has selected Alice to enhance its internal communication, housekeeping operations and guest engagement at the boutique hotel. Part of the Viceroy Hotel Group’s collection of “urban retreats,” Hotel Zetta joins sister San Francisco properties Hotel Zelos and Hotel Zeppelin on the Alice platform, allowing consistent staff operations and guest engagement at both the corporate brand and individual hotel level.
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M3 adds enhanced indexing capabilities

Hotel Management· 9 August 2018
As M3 nears its 20th anniversary, the company will expand the functionality of its existing document-imaging product, which currently serves 4,700 properties across the U.S., to streamline data entry and improve hoteliers’ accounts payable workflow using automated “touchless” technology. The new functionality relies on optical character recognition to eliminate manual workloads and extract key data from imported documents to speed up the review and approval process.
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Nuvola now integrates with Maestro PMS

Hotel Management· 9 August 2018
Nuvola now has a partnered integration with Maestro to incorporate the technology provider’s PMS system with its own platform, delivering a two-way guest and hotel-operations solution. Hotels will now be able to benefit from an enhanced solution that creates better communications interdepartmentally and seamless data sharing between the systems.
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UK investors find value in holiday parks

Hotel Management· 8 August 2018
In the UK, a holiday park is a campsite facility with a range of accommodation styles, and a popular option for hospitality investment. Holiday park developer Coppergreen recently paid £25 million for two sites in the UK along with permits for expansion.
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Hospitality leadership: Is self-confidence friend or foe?

Hotel Management· 8 August 2018
Self-confidence can be a friend and foe to emerging leaders and seasoned executives alike. In many cases, leaders must think and act against popular wisdom, and thus must exhibit confidence and grit in the face of severe—and even very public—opposition. Of course, self-confidence can also lead one down a very dark path of narcissism, nepotism and grandiosity if untempered, much less uncontrolled.
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Marriott sheds revenue alongside unnecessary hotels

Hotel Management· 7 August 2018
Marriott International touted strong performance throughout Q2 2018, but a lower-than-expected forecast for revenue per available room rates saw shares in the company tumble more than 4 percent earlier this week.
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Radisson Hospitality signs Middle East's first Radisson hotel

Hotel Management· 7 August 2018
Radisson Hospitality has signed its first Radisson hotel in the Middle East in partnership with Dubai-based real estate developer Damac Properties.
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Scotland to get its second Yotel

Hotel Management· 7 August 2018
Yotel has set plans to open its second hotel in Scotland and fifth in the UK. The new Yotel Glasgow in Glasgow’s city center is slated to open in November 2019, bringing the brand’s guestroom count in the UK to 823.
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Cape Resorts improves staff productivity with new PMS

Hotel Management· 7 August 2018
When Cape Resorts made the decision in 2008 to update operations at its growing collection of historic beachside resort properties, it turned to Maestro PMS. Today Cape Resorts centralizes property management, reservations, spa and activity management, and event sales for 366 rooms spread across 10 hotels with Maestro’s multiproperty management suite of integrated modules.
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Hotel Magnolia updates security wth new RFID locks

Hotel Management· 7 August 2018
Hotel Magnolia, a luxury property located in a historic mansion in downtown Santiago, Chile, has partnered with Assa Abloy Hospitality to implement VingCard Classic RFID door locks. Built in 1929, the property recently completed an extensive two-year long renovation.
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CHMWarnick launches Proph+IT technology platform

Hotel Management· 7 August 2018
CHMWarnick launched Proph+IT, a technology platform that uses the power of big data from an ownership lens to optimize hospitality investments. Data is provided directly from management companies, populated with millions of data points from each hotel’s trial balance, across historical and current monthly financial data, as well as forecasted performance.
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Jin Jiang named potential bidder for Radisson Hotel Group

Hotel Management· 6 August 2018
Chinese businesses are racing to divest their real estate foreign assets, but one major hotel company may go from one conglomerate to another. The Minnesota-based Radisson Hotel Group may change hands from Hainan, China-based HNA Group to Jin Jiang International Holdings if a bid from the Shanghai-based Chinese state-owned tourism and hospitality company goes through.
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4 elements driving up hotel renovation costs

Hotel Management· 6 August 2018
The U.S. economy continues to be strong and is a central element keeping the hotel industry robust. But one segment causing hoteliers challenges is the price of construction. Today, it costs more to refresh or build hotels, and rising costs do not appear to be abating anytime soon.

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