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  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

  • Primary Club Metrics

    Survey results identify which metrics are most often used to determine performance. By Agnes DeFranco, Ed.D., CHAE; Tanya Venegas, MBA, MHM, CHIA; and Amanda Belarmino

  • Job Description Template: Club Accounting Positions

    The HFTP Americas Research Center has developed example job descriptions for club accounting positions. The process involved reviewing sample job descriptions, and compiling the information into standardized job descriptions.

Recent Revamps in Big Cities

hotelbusiness.com·Requires Registration ·15 April 2019
An elevated and contemporary design is unveiled for a property in New York’s hotspot—Hudson Yards; a multimillion-dollar renovation is completed for a historic Los Angeles hotel; and an iconic DC hotel is revitalized with a new look and offerings

Excellence Group Luxury Hotels & Resorts Rebrands

hotelbusiness.com·Requires Registration ·15 April 2019
Excellence Group Luxury Hotels & Resorts, which owns and manages five-star resorts in Mexico, the Dominican Republic, and Jamaica, has rebranded to become The Excellence Collection.

Symantec: Two in Three Hotel Sites Leak Booking Details, Allow Access to Personal Data

hotelbusiness.com·Requires Registration ·11 April 2019
According to a blog post on cybersecurity software and services company Symantec’s website, two in three hotel websites leak guest booking details and allow access to personal data to third parties.

What's New in Vacation Ownership?

hotelbusiness.com·Requires Registration ·11 April 2019
Hotel Business is tracking news in the vacation ownership industry. Interval International adds two properties to its portfolio and Hilton Grand Vacations promotes its Yoshifumi Furusawa.

HB ON THE SCENE: Radisson and Jin Jiang Loyalty Programs to be Combined by Summer

hotelbusiness.com·Requires Registration ·10 April 2019
In its first Americas Business Conference since being acquired by Chinese-based Jin Jiang International Holdings Co. Ltd., Radisson leaders discussed some of the integrations that have gone between the two—including the ambitious goal of combining both loyalty programs into one by the summer.

Signature Moments Creating memorable stays

hotelbusiness.com·Requires Registration · 8 April 2019
What makes a memory? It could be the place, the people or even the scents—or maybe it’s something not so tangible. Nostalgia is a powerful force and triggers those often untapped places in the mind—places that respond to recognition, to comfort. However, a force just as strong could be the desire to create memories, to seek out this familiarity in the hopes of making a new nostalgia. For hoteliers, this isn’t a new impulse—it’s one they often try to trigger.

Recent Revamps in California

hotelbusiness.com·Requires Registration · 8 April 2019
A mid-century modern hotel where celebrities flocked gets a new look, as well as two other California properties. Here’s a look at recent property enhancements.

At Hunter, labor shortage & brand proliferation top of mind

hotelbusiness.com·Requires Registration · 7 April 2019
The growing middle class, labor shortage and brand proliferation are still prevalent issues for hoteliers.

Q&A with Steve Laski Acumen Development Partners

hotelbusiness.com·Requires Registration · 7 April 2019
Nearly 10 years ago, Steve Laski established Acumen Development Partners, a third-party project management and development company. With more than 25 years of construction and development experience, he now oversees field operations of all Acumen projects.

Hilton Akron/Fairlawn Celebrates 50 Years

hotelbusiness.com·Requires Registration · 7 April 2019
An anniversary is a time of celebration, but the milestone can also elicit some reflection and even spark vision for the future.

Kimpton's Concert Series Goes Off the Record

hotelbusiness.com·Requires Registration · 7 April 2019
Music has a way of bringing people together. That’s the plan for Kimpton Hotels & Restaurants’ new immersive concert series, Kimpton Off the Record.

Orange Lake Resorts Positions Itself For the Future

hotelbusiness.com·Requires Registration · 4 April 2019
Capitalizing on the 100­-year extension of its strategic alliance with IHG, Orange Lake Resorts, home to the Holiday Inn Club Vacations brand, is making moves for the future. KSL Capital Partners LLC has made a significant minority investment in the company. Financial terms of the transaction were not disclosed. Additionally, the brand has revealed a new five-year, $500 million revolving credit facility that will provide additional flexibility to support the company’s future growth strategy. SunTrust Bank is the lead bank.

HB ON THE SCENE: Crowne Plaza Flagship Showcases Revitalized Interiors, Fresh F&B

hotelbusiness.com·Requires Registration · 2 April 2019
Here, in the Dunwoody section of Atlanta and in view of its company headquarters, IHG is heralding a new take on the Crowne Plaza Hotels & Resorts brand at its flagship property—Crowne Plaza Atlanta Perimeter at Ravinia. Hotel Business was invited to the hotel for a firsthand look at all that’s new.

New Eats: Marriott Brands Revamp F&B Options

hotelbusiness.com·Requires Registration · 2 April 2019
Hotels in Marriott’s family of brands are reimagining F&B concepts. Across the globe, hotels are adding dining outlets, chefs and new programs.

HB ON THE SCENE: Benchmark Launches Private Label Wines

hotelbusiness.com·Requires Registration · 1 April 2019
Benchmark and Scheid Family Wines of Monterey, CA, have created a new partnership to create Mō zāik, a premier collection of fine wines, made exclusively for the hospitality company.

What's Cooking? Hotels Make Personnel Moves in F&B

hotelbusiness.com·Requires Registration ·27 March 2019
Hotels around the world are revamping operations, adding leadership personnel to food and beverage outlets.

Lee Pillsbury: Hotel Companies to Become Data Science Companies in Five Years

hotelbusiness.com·Requires Registration ·26 March 2019
Marriott, Hilton and other major players in the hotel industry are destined to become “data science companies in five years or less,” said hotel industry veteran Lee Pillsbury, speaking to a group of investors, hotel executives and innovators at a private Travel Conversations event held in Manhattan earlier this month.

With WorldHotels deal, Best Western enters luxury

hotelbusiness.com·Requires Registration ·21 March 2019
Best Western Hotels & Resorts has acquired WorldHotels, which represents a collection of approximately 300 independent hotels and resorts worldwide. As a result of the deal, the hotel chain now has brands in every chain scale segment. The deal’s financial terms weren’t disclosed.

Celebrity chefs add flavor to culinary refresh

hotelbusiness.com·Requires Registration ·21 March 2019
With more than 130 years in operation, Raffles Singapore has always strived to remain up to date with its offerings. As part of a “careful and sensitive restoration,” scheduled to be completed in the first quarter of this year, the hotel is revising its culinary offerings by collaborating with a number of celebrity chefs.

When it comes to voice, it's best to keep it natural

hotelbusiness.com·Requires Registration ·21 March 2019
Whether voice-activated booking or in-room devices that connect guests with the hotel, voice is on the rise in hospitality—but not all voice-activated solutions are the same. In order to clearly and effectively communicate with guests, these solutions need to be as user friendly as possible—and natural language is a part of that.

Miraval's sleep experience encourages mindfulness

hotelbusiness.com·Requires Registration ·21 March 2019
The newly opened Miraval Austin—the brand’s first location to open outside its flagship property in Tucson, AZ—is bringing its wellness-minded approach to the Lone Star State’s capital. Amid the brand’s expansion, the new property is set on 220 acres of land on Lake Travis, home to the Miraval Life in Balance Spa, wellness and culinary offerings and the Cypress Creek Ranch.

NYC Start-Up Launches Alcohol-Infused Cold Brew Coffee

hotelbusiness.com·Requires Registration ·21 March 2019
Cold brew coffee infused with alcohol is here. A New York City start-up is disrupting this caffeinated category with a unique, yet healthy jolt for hotels.

This Hotel Amenity Is One Guests Can Take Home

hotelbusiness.com·Requires Registration ·21 March 2019
The next chapter of bedside amenities at luxury hotels is a real page-turner. Bedside Reading is offering guests complimentary access to critically acclaimed literature on site and at home.

Robiotic MaidSafe Aims to Protect Housekeepers

hotelbusiness.com·Requires Registration ·21 March 2019
In an era of heightened awareness of sexual harassment in the workplace, hotels are equipping staff members with panic-button devices to ensure their safety.

HB EXCLUSIVE: HSMAI Adopts New Vision, Launches Capital Campaign

hotelbusiness.com·Requires Registration ·21 March 2019
The Hospitality Sales and Marketing Association International (HSMAI) Foundation has kicked off a campaign to be the hospitality industry’s employment brand.

TravelClick: Rate Growth Remains Steady Despite Booking Declines

hotelbusiness.com·Requires Registration ·20 March 2019
TravelClick has released new data from its “February 2019 North American Hospitality Review (NAHR).” According to this data, ADR is up 2.7% across all travel segments during the first quarter of the year, led by group travel, up 3.8%. Similarly, the transient business and transient leisure travel segments are also up 2.1% and 2.2%, respectively. However, bookings have taken a dip this quarter, down 4.5% overall. RevPAR is down as well, except for group travel, which is slightly up 0.5%. Transient reservations are slowing.

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