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  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • HFTP Compensation and Benefits Report: 2018 Data on Hospitality Staffing and Compensation

    The 2018 HFTP Compensation and Benefits Survey was released this summer and made available to HFTP members. This is a biannual report that was developed to provide information on salaries and benefits, and to give an ongoing profile of accounting, finance and technology professionals in the hospitality industry.

  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

  • Primary Club Metrics

    Survey results identify which metrics are most often used to determine performance. By Agnes DeFranco, Ed.D., CHAE; Tanya Venegas, MBA, MHM, CHIA; and Amanda Belarmino

Bangkok Airways partners with RateGain for its price intelligence solution

eHotelier.com·15 November 2018
RateGain Technologies, today announced that it has been chosen by Bangkok Airways, Asia’s boutique airline based out of Thailand, for their advanced, real-time airfare price intelligence product, AirGain. Powered by Big Data & AI, AirGain will offer vital pricing insights & competitive intelligence data that would enable the airline to come up with a robust revenue strategy.

Avvio releases guidelines for hotel websites on the principles of personalisation

eHotelier.com·13 November 2018
Global technology provider Avvio has released a whitepaper on personalisation which specifies six guiding principles for hotels to follow in order to optimise their digital profile.

Wellness tourism to reach $919 billion by 2022

eHotelier.com·13 November 2018
Wellness tourism grew from a $563 billion market in 2015 to $639 billion in 2017, or 6.5 per cent annually, more than twice as fast as tourism overall (3.2 per cent ).

AccorHotels extends partnership with AFL

eHotelier.com·13 November 2018
AccorHotels and the Australian Football League (AFL) jointly have announced at Pullman Melbourne on The Park that they have extended the ‘Official Hotel Partner’ agreement for an additional four years from 2019.

Two illnesses that annually plague the hospitality and travel industries

eHotelier.com·12 November 2018
With the peak business travel season in full swing, unfortunately so are reported cases of flu and norovirus, two very contagious viruses. Both present a big problem to restaurants and hotels because the symptoms are frequently blamed on food poisoning.

Sustained expansion in Europe over the summer months

eHotelier.com·12 November 2018
According to the European Travel Commission’s latest report, “European Tourism – Trends & Prospects 2018”, 32 out of 34 reporting destinations registered some form of growth over the summer period, with 1 in 4 enjoying double-digit expansion in arrivals. Europe saw a +7%[1] increase in international tourist arrivals the first half of 2018 compared to the same period in 2017 with growth led by Southern/Mediterranean destinations.

New ranking method could help hotels to maximise their revenue

eHotelier.com·11 November 2018
The new method will help hotel operators to maximise their revenue by providing more information on the areas that customers care about. Customers also benefit from a more accurate and trusted rating of a hotel’s performance.

eHotelier, Nuvola and MediaFolio partner to launch innovative quality assurance and guest experience solution

eHotelier.com· 8 November 2018
eHotelier is proud to announce we are partnering with SingleStep by Mediafolio Technologies and Nuvola, a hotel optimization and guest engagement software company, to create a new method during quality standards and guest services are met at hotels worldwide.

NAU Hotels & Resorts Renews Partnership with IDeaS After Full Market Review

eHotelier.com· 8 November 2018
IDeaS Revenue Solutions, the leading provider of revenue management software and advisory services, is pleased to announce that NAU Hotels & Resorts will extend its use of IDeaS Revenue Management System (RMS) to optimise revenue performance across its entire estate.

Maximum Occupancy Conference 2018 Wrap Up

eHotelier.com· 5 November 2018
eHotelier were proud to partner with Maximum Occupancy, Australasia’s Accommodation Industry Conference last week.

Tourism Stakeholders Gather at the 2018 World Rural Tourism Conference

eHotelier.com· 4 November 2018
The Third International Rural Tourism Conference was held in Huzhou, China from 27 – 29 October 2018. At the conference, Dr Scott Smith, Assumption University Thailand, said, “Rural Tourism as a tool for socio-economic revitalization, if properly managed, stimulates economic growth, creates good jobs and business opportunities and, most importantly, improves the livelihood of these precious communities.”

How to correctly respond when a guest says "Thank You"

eHotelier.com· 1 November 2018
You’ve just offered assistance to one of your guests or customers, and they say, “Thank you!” In that very moment, what is your response to this expression of gratitude?

Chinese business travel budgets on the rise

eHotelier.com·30 October 2018
CITS American Express Global Business Travel, a joint venture between American Express Global Business Travel and China International Travel Service, has released the 2018 China Business Travel Survey (the Barometer). The Barometer has revealed that 45 per cent of Chinese companies expect business travel spending to increase over the next 12 months.

Booking Holdings and Grab enter into strategic partnership

eHotelier.com·30 October 2018
Booking Holdings, the global leader in online accommodations and travel e-commerce, and Grab Holdings Inc., the leading on-demand transportation and mobile services platform in Southeast Asia, have announced that the two parties have entered into a strategic partnership.

Copenhagen hosts GuestCentric's "The Digital Future of your Hotel" roadshow on November 13

eHotelier.com·30 October 2018
GuestCentric, the leading provider of cloud-based digital marketing software for hotels, has announced one more “The Digital Future of your Hotel” roadshow event, the first in Denmark. The workshop will take place in Copenhagen, November 13, at Kosmopol – Meetings and Conferences. International leaders in hospitality and technology, namely OTA Insight and Small Danish Hotels, are also joining GuestCentric.

Peer-to-peer travel marketplaces - how hotels can take advantage

eHotelier.com·29 October 2018
The exponential growth of online marketplaces over the past few years has been no short of an unpredicted phenomenon. The growth of the marketplace economy led by sharing economy companies is set to double between 2017 and 2022, growing from $19billion to $40billion. Beyond well known ecommerce marketplace brands like eBay, Amazon, Airbnb, Uber or Grubhub, marketplace models are disrupting just about every traditional industry. The travel industry is no exception. Peer-to-peer marketplaces for travel are on the rise and here to stay.

The IV prize for the best blog entry on hotel interior design awarded to the DrPm Living studio

eHotelier.com·28 October 2018
CENFIM, the organising body of InteriHotel, called for the IV prize for the best blog entry on the “hotel interior design” topic at its eighth edition. Last 19th October, the jury, formed of representatives from prominent companies within in the world of design and interior design, decided on the Dröm Living studio.

Gold rush' predicted in the Asian hotel sector

eHotelier.com·25 October 2018
The Hospitality Asset Managers Association (HAMA) Asia/Pacific has predicted an investment “gold rush” in the Asia Pacific region as forward-thinking hotel owners reposition and reinvest in underperforming properties. HAMA chapters globally include members who are responsible for approximately 6,700 hotels with 1.4 million rooms.

Avvio celebrates September successes

eHotelier.com·24 October 2018
Global technology provider Avvio announces a series of successes following an impressive September, including award wins and a growing hotel customer list.

Hotel management system pioneer AutoClerk partners with SiteMinder

eHotelier.com·23 October 2018
More than 1,500 hotels across North America now have the opportunity to enrich their distribution and revenue management strategy, thanks to a new partnership between two hospitality technology leaders - SiteMinder and AutoClerk. SiteMinder, the global hotel industry's leading guest acquisition platform, and AutoClerk, one of country's most enduring property management system (PMS) companies, have developed a sophisticated interface between their two platforms that will help mutual hotel customers enhance the online distribution of their rooms and thereby grow their revenue.

Mandarin Oriental Hyde Park, London to reopen facilities this December

eHotelier.com·23 October 2018
Mandarin Oriental Hyde Park, London will reopen its doors on Tuesday, 4 December 2018, in time for the holiday season. The hotel will welcome guests into all its public areas, restaurants and event spaces. It will also unveil the renovated and enlarged Spa at Mandarin Oriental, London.

ITB Asia 2018 finishes on a high with record-breaking numbers

eHotelier.com·23 October 2018
ITB Asia, ‘Asia’s Leading Travel Trade Show’, wrapped up on a high today as the annual event achieved record-breaking numbers. Held at the Sands Expo and Convention Centre in Marina Bay Sands, Singapore between 17 – 19 October 2018, the three-day conference and exhibition recorded an impressive 25,000 business appointments this year. Having hosted more than 1,000 exhibitors and over 1,000 buyers this year, ITB Asia 2018 has also recorded an increase of 8.9% of total visitors representing more than 127 countries from last year’s anniversary event.

IDeaS delivers Regional-first revenue management solution to YMCA

eHotelier.com·22 October 2018
IDeaS Revenue Solutions, the leading provider of revenue management software and advisory services, announced today that the YMCA of Hong Kong had implemented IDeaS' flagship G3 Revenue Management System (IDeaS G3 RMS) to enhance rate performance and support revenue growth at their upmarket hotel property, The Salisbury.

Study reinforces Guestlines development systems

eHotelier.com·19 October 2018
Many of today's Property Management Systems (PMS) suffer from poor levels of integration and a lack of support for hoteliers, a new report published this month has claimed.

Family travel to increase by 25% by 2022

eHotelier.com·18 October 2018
The outbound family travel market will grow at a Compound Annual Growth Rate (CAGR) of 4.6% from 300 million trips in 2017 to 376 million in 2022*, according to GlobalData, a leading data and analytics company.

Report: Hotels must digitise in wake of 'new' customer - or risk irrelevance

eHotelier.com·17 October 2018
The emergence of a ‘new’ hotel customer is forcing hotel operators to transform their business models, with many adopting new technologies to attract and retain guests.

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