• Job Description Template: Club Accounting Positions

    The HFTP Americas Research Center has developed example job descriptions for club accounting positions. The process involved reviewing sample job descriptions, and compiling the information into standardized job descriptions.

  • Job Description Template: Club IT Positions

    The HFTP Americas Research Center has developed example job descriptions for club IT positions. The process involved reviewing sample job descriptions, and compiling the information into standardized job descriptions.

  • A Room for Robots in Hospitality

    Realistic uses for artificial intelligence are increasing, making way for machine-based assistance in accounting, marketing, customer service and more. This feature details current scenarios where robotics is used in the business environment, such as for accounting tasks.

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Young Hoteliers Summit: Rankings report reveals major trends in the industry

eHotelier.com·4h
The YHS Rankings, a rating survey conducted by the Young Hoteliers Summit catches each year the latest trends in the hospitality industry by interviewing nearly 2’000 future hospitality leaders. This year’s topic revolved around the central theme: “Eyes on the Future: Following the Momentum of Growth”.
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Hotel keys worldwide vulnerable to hack

eHotelier.com·5h
F-Secure researchers have found that global hotel chains and hotels worldwide are using an electronic lock system that could be exploited by an attacker to gain access to any room in the facility.
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Should we remove the CV from talent acquisition?

eHotelier.com·6h
Is it too much to ask that the foundation stones of talent acquisition are built upon attitude, character and skill? Process and systems support in many positive ways, but for people – and people are everything in the hospitality industry – is it important we look at the traits they possess?
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Strong outbound tourism demand from traditional and emerging markets in 2017

eHotelier.com·26 April 2018
Both emerging and advanced economies fuelled growth, led by the United States which spent US$ 12 billion more on travel abroad. China spent US$ 8 billion more, consolidating its leadership as the biggest spender in the world. The Russian Federation spent US$ 7 billion more and Brazil US$ 5 billion more, both rebounding from weaker spending in previous years. Strong tourism expenditure reflects enhanced connectivity, increased visa facilitation and a global economic upswing.
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Wellness travel trends for 2018

eHotelier.com·25 April 2018
The Global Wellness Institute has presented its second annual symposium, “The Wellness Showcase: Wellness Experiences & Travel Trends 2018” at the Arabian Travel Market (ATM) in Dubai.
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Personalised pricing: Right data instead of big data

eHotelier.com·25 April 2018
In order to get into direct contact with their guests early in the booking process, hoteliers have to overcome the practice of commoditisation. The best way to take the focus off the price discussion is automatic pricing.

Exclusive experiences rank highest with luxury travellers

eHotelier.com·25 April 2018
A recent survey conducted by Travel Leaders Group reveals that luxury travellers are most interested in exclusive access and experiences, particularly VIP tours, private cars and drivers, and customised culinary experiences. These findings were taken from the annual Travel Trends Survey conducted by Travel Leaders Group, one of North America’s largest travel agency companies, encompassing thousands of travel agents across the continent including luxury travel advisors from Protravel International and Tzell Travel, part of Travel Leaders Luxury Brands.
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Curio Collection by Hilton arrives in Japan

eHotelier.com·25 April 2018
Hilton has announced the opening of its first Curio Collection by Hilton hotel in Japan, and third in Asia Pacific, KYUKARUIZAWA KIKYO. Located in the scenic and historic destination of Karuizawa in Nagano prefecture, the mountain village hotel features 50 spacious guestrooms elegantly designed as havens for rejuvenation, and amenities such as a wellness spa, public bath, sauna, fitness centre and an elegantly designed wedding chapel set in a beautiful courtyard. The hotel will be managed by Tokyo Stay Service Co. Ltd. under a franchise agreement between Hilton and Tokyu Land Corporation.
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Ikos Resorts enters the Spanish luxury hospitality market

eHotelier.com·25 April 2018
Ikos Resorts, an innovative and fast-growing collection of luxury all-inclusive resorts, is pleased to announce the acquisition of the hotel Costa Del Sol Princess, in Estepona on Spain’s Costa Del Sol. Having completed its first acquisition in the Iberian Peninsula, Ikos Resorts is delighted to introduce to Spain the award-winning Ikos Infinite Lifestyle experience; recently rated by Trip Advisor as the world’s no 1 in the all-inclusive category.
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The 5 technology trends most impacting the travel industry in 2018

eHotelier.com·24 April 2018
We often overlook how forward thinking the travel industry is, chalking up industry successes to undying human wanderlust and a market demand that never losses steam. In reality, hospitality enthusiasts have long pioneered emerging technologies and invested into cutting edge apps ahead of those who are credited as thought leaders. The travel landscape is populated by innovation and marketing masterpieces, leveraging the newest software to meet growing consumer demands and supersede expectations.
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Top 10 cities in the world for business trips

eHotelier.com·24 April 2018
If you’re a weekly road warrior, travelling thousands of miles each month for work, then the thrill of business travel has probably long since worn off. The endless security lines, flight delays, shabby hotel rooms, and let’s face it – pricey – but mediocre cities as venues, have left many dreading business trips as much as Monday mornings.

A hyper-local culinary experience in 21 Loews Hotels

eHotelier.com·24 April 2018
From South Beach to San Francisco, Flavor by Loews Hotels has now launched in 21 destinations across the Loews Hotels portfolio, partnering with local eateries and culinary artisans that inspire the individual hotels’ culinary point of view and offerings. Unique purveyors from renowned smokehouses, independent distilleries and mom-and-pop farms bring the culinary scene of each city to the menus of Loews’ restaurants and bars, enabling guests to experience a taste of the destination without ever having to step off the property. Loews Hotels is one of the first hotel brands to embrace local partnerships on a national scale, satisfying guests’ desires to immerse themselves in the gastronomic landscape of each destination.

Experts to share insights on Destination and Customised Travel at ITB China Conference Day 1

eHotelier.com·24 April 2018
The ITB China Conference runs parallel to ITB China, taking place from 16 to 18 May in Shanghai, and will form a key element of the B2B show focusing on Chinese outbound tourism. Co-hosted by TravelDaily, the recognised travel think tank will invite business leaders and experts both from China and abroad to share their expertise and ideas on market hotspots in the industry. Full details of the conference program are now available at: www.itb-china.com/conference/conference-program/.

Hospitality financial leadership - 'Catch Me If You Can'

eHotelier.com·23 April 2018
Frank Abagnale is arguably the world’s most famous modern-day impostor. Leonardo DiCaprio played his character in the 2002 movie directed by none other than Steven Spielberg, with the same title as this piece. The movie was based on the 1980 book that Frank wrote. I am writing about Frank Abagnale because I had the pleasure of meeting him personally, and experiencing his trickery, just a little. Also, there is a direct link between what his story is all about and your own financial leadership journey.

GCC hospitality projects value exceeds US$147 billion

eHotelier.com·23 April 2018
The total value of the 1,156 hospitality and tourism projects in the GCC region has exceeded US$147 billion (Dh539 billion) in March 2018, according to BNC Network, the largest project intelligence provider in the MENA region.

Make Holidays Greener 2018 campaign to focus on plastic

eHotelier.com·23 April 2018
Make Holidays Greener shines a spotlight on environmental and community issues and the work being done in this area, as well as highlighting the issues to holidaymakers and giving them an opportunity to take part in activities. This year’s campaign will launch in the first week of June and will run until the end of August.

How artificial intelligence will impact operational dynamics in hotels

eHotelier.com·22 April 2018
Artificial Intelligence is all about the performance of intelligent behaviours by computers or machines performing tasks that traditionally need cognitive function in order to execute effectively. Over the last couple years, multiple changes within the technology space have brought forward a paradigm shift, leaving some players behind while simultaneously adding more value for end users. Given the rising need for smart automation of existing processes, AI has entered the hospitality landscape with a promise to enhance hotel reputation, drive revenue and take customer experiences to the next level.
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Is your hotel ready to implement GDPR guidelines?

eHotelier.com·20 April 2018
The General Data Protection Regulations has caused quite a stir in the hospitality industry of late. With the deadline for implementation, 25th of May 2018, drawing closer, we thought it would be a good idea to run you through the specifics.
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Calling upon G20 leaders to prioritise tourism

eHotelier.com·20 April 2018
In his meeting with the President of Argentina, Mauricio Macri, and current G20 Chair, UNWTO Secretary-General, Zurab Pololikashvili, stressed the capacity of tourism to create jobs and the need to advance the adaptation of the sector to the digital transformation.
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92% of APAC customers fail to complete travel booking online

eHotelier.com·19 April 2018
Exclusive data from advertising and marketing technology company Ve Global has revealed that on-site abandonment – where a customer fails to complete a booking online – remains a critical factor for the Asia Pacific (APAC) travel industry, with 92% of all bookings lost at the checkout stage.
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How to promote your hotel to bleisure travelers

eHotelier.com·19 April 2018
In case you didn’t know, ‘bleisure’ is a term that describes a shift in the behaviour of business travelers, as the distinction between business and leisure travel has become quite blurred in the last couple of years. A lot of people these days plan in advance how they will spend their free time while traveling for work, which is exactly what contributed to that shift.
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Record attendance at the 14th edition of the Arabian Hotel Investment Conference (AHIC) held for the first time in Ras Al Khaimah

eHotelier.com·18 April 2018
The Arabian Hotel Investment Conference 2018 (AHIC) is officially underway at the purpose-built AHIC Village on the beach of the Waldorf Astoria in Ras Al Khaimah following the official opening ceremony this morning, with a record number of registered delegates from the regional and global hospitality investment industry.
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GDPR: a checklist for hotels

eHotelier.com·18 April 2018
Hospitality is full of acronyms. ADR, PMS, GOPPAR, MICE… the list seems endless. But at the moment, there are few more important than GDPR. With the compliance deadline from May 25, 2018, it’s now under 40 days until GDPR, or the General Data Protection Regulation, comes into force. And though it’s a European Union law, its likely that hotels around the world will be touched by it.
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Hotels saved $7 for every $1 invested in reducing food waste

eHotelier.com·18 April 2018
For every $1 hotels invested in programmes to reduce kitchen food waste, on average they saved $7 in operating costs. In a first-of-its-kind analysis for the industry, The Business Case for Reducing Food Loss and Waste: Hotels evaluated the financial cost and benefit data for 42 sites – including Sofitel, MGM and more – across 15 countries, finding that nearly every site realized a positive return on its investment to reduce food waste. Within just one year, the hotels had reduced food waste from their kitchens by 21 per cent on average, and over 70 percent had recouped their investment. Within two years, 95 per cent had recouped their investment.
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Hotel design is an arms race

eHotelier.com·17 April 2018
What some may call industry disruption, I call war. More accurately, it’s a war that hotels across the world are losing, primarily because they failed to properly adapt in the face of rapidly changing consumer demands.

Hampton by Hilton adds nine properties to its growing portfolio

eHotelier.com·17 April 2018
Hampton by Hilton, Hilton’s upper-midscale brand, announced the opening of nine new properties this month, including Hampton Inn & Suites by Hilton Detroit/Warren in Michigan, Hampton Inn & Suites by Hilton St. George in Utah and Hampton by Hilton Dortmund Phoenix See in Germany. Additionally, the opening of two new properties – Hampton by Hilton Shunde Longjiang, Foshan and Hampton by Hilton Suzhou Xiangcheng District – solidify Hampton’s position as having as the fastest-growing international hospitality brand pipeline in China.

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