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  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • HFTP Compensation and Benefits Report: 2018 Data on Hospitality Staffing and Compensation

    The 2018 HFTP Compensation and Benefits Survey was released this summer and made available to HFTP members. This is a biannual report that was developed to provide information on salaries and benefits, and to give an ongoing profile of accounting, finance and technology professionals in the hospitality industry.

  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

  • Primary Club Metrics

    Survey results identify which metrics are most often used to determine performance. By Agnes DeFranco, Ed.D., CHAE; Tanya Venegas, MBA, MHM, CHIA; and Amanda Belarmino

Ask Anthony: How Do You Build Your Personal Brand?

Lodging Magazine·21 February 2019
Be consistent. Your personal brand encompasses everything from your values to your motto, your personality, and your aesthetic. It is the authentic you. It’s how you dress, it’s how you speak, it’s how you show up, it’s the promises you make, and the business you’re in. Your brand represents your reputation and your signature. Your personal brand sends the message of who you are and what you stand for.

Four Highlights From ISHC's 2018 Study of Capital Expenditures in the Hotel Industry

Lodging Magazine·21 February 2019
The International Society of Hospitality Consultants (ISHC) in partnership with the Hospitality Asset Managers Association (HAMA) has released the fifth edition of ISHC CapEx 2018: A Study of Capital Expenditures in the Hotel Industry. In collaboration with STR, the organizations compiled and analyzed data, presenting capital expenditures trends on hotel segments including full service, select service, and extended stay.

R.D. Olson Construction Builds for the Future by Investing in its People

Lodging Magazine·21 February 2019
What stood out to Bill Wilhelm, president of R.D. Olson Construction, at the 2019 Americas Lodging Investment Summit (ALIS) was not necessarily the forecasts or talk of hotel performance and where we are in the current lodging cycle, but the increased focus the industry has put on its greatest asset—its people.

Five Things Every Hotel Lender Wished Borrowers Knew

Lodging Magazine·21 February 2019
Applying for any loan can be a stressful process, even for seasoned borrowers, and hotel financing is perhaps the most complex of all commercial real estate assets. Lenders have a number of requests come across their desks every day. How can borrowers know what will attract the lender and make their application stand out? What must borrowers do to put their best foot forward and come to the table ready to negotiate the most competitive loan for their needs?

Egencia Launches Hotel Conversations Platform, Connecting Hotels and Business Travelers

Lodging Magazine·20 February 2019
Today, Egencia, the business travel arm of Expedia Group, announced at the Business Travel Show the addition of three features to its global business travel platform. Egencia launched Hotel Conversations, a feature that enables two-way communication between business travelers and their hotel.

Sandpiper Lodging Trust Acquires Four WoodSpring Suites

Lodging Magazine·20 February 2019
Sandpiper Lodging Trust (SLT) recently announced its acquisition of four WoodSpring Suites from Wills Capital Partners (WCP). One property is located in Clarksville, Tenn., and the other three are located in Texas: Austin, San Antonio, and Odessa.

Taking an Economic Downturn in Stride: How Effective Revenue Management Can Help

Lodging Magazine·20 February 2019
While the U.S. hotel industry experienced yet another strong year in 2018, economists and experts agree it may be time to tighten our belts and prepare for a potential reduction in overall net operating income. Recent gyrations in the stock market, weakening economic trends, and uncertainty created by political dynamics suggest they may be right. After more than 100 months of uninterrupted growth, RevPAR has recently declined, begging the question: how long can we keep the good times rolling?

Mark Eacott and Alexandra Beggs on Hirsch Bedner Associates' New Branding Division

Lodging Magazine·20 February 2019
English-born architect Mark Eacott is an associate at the hospitality design firm Hirsch Bedner Associates (HBA), where he heads the new branding division called HBA DNA. Admittedly impatient, Eacott says he gravitated to hospitality design at least partly for his own lifestyle preference. “An architecture project can go on for 5 years, but hospitality projects are usually completed within 18 months.”

The Future of Cellular Connectivity for the Hospitality Industry

Lodging Magazine·19 February 2019
High-speed wireless connectivity that’s reliable and secure has become one of the key amenities that guests demand. However, hotel owners are losing revenue because of poor wireless coverage, and the situation is becoming critical. According to Joe Madden, principal analyst at Mobile Experts, hoteliers lose approximately $4 per square foot due to poor guest connectivity, and 30 percent of hotel guests will not return if wireless coverage is not satisfactory. Even a single “dead zone” can mean thousands of dollars in lost hotel revenue.

Creating a Captive Audience With In-Room Technology

Lodging Magazine·19 February 2019
In a day and age where consumers have an endless amount of information available at their fingertips and average attention span is at a record low, brands struggle to create opportunities to connect and engage with potential customers. The hospitality industry faces an additional obstacle—a saturated market with new competitors popping up daily. These factors make conveying a brand’s message to an audience seem like a daunting task.

Alex Tisch on the Niche Loews Has Found Among Bigger Players

Lodging Magazine·18 February 2019
Alex Tisch is chief commercial and business development officer and executive vice president at Loews Hotels & Co, whose portfolio includes a mix of branded Loews Hotels and partner-brand hotels. Loews now owns and/or operates 24 hotels and resorts across the United States and Canada. As Tisch explained to LODGING, rather than competing on equal footing with the “big guys” in the hotel business, Loews instead focuses on properties with built-in demand generators including Universal Studios in Orlando, the Texas Rangers’ Globe Life Park, and the Dallas Cowboys’ AT&T Stadium, in Arlington, Texas, to name a few.

Two Hotel Companies Recognized for Supporting Women-Owned Businesses in Their Supply Chains

Lodging Magazine·18 February 2019
The Women’s Business Enterprise National Council (WBENC) recently named 60 corporations as the winners of its America’s Top Corporations for Women’s Business Enterprises (WBEs) award. The annual list is the only national award honoring corporations for supplier diversity initiatives that reduce barriers and drive growth for women-owned businesses.

Hotels Can't Afford To Ignore This Employee Benefit

Lodging Magazine·18 February 2019
Hotel organizations in today’s global marketplace compete heavily to attract and retain top talent—not just with one another but also with other service-focused verticals and customer-facing businesses. Robust compensation and benefits packages are certainly satisfactory, but these are not enough anymore for retention in the absence of one specific benefit—namely, a company culture devoted to “employee engagement.”

AHLA Issues Statement on Government Funding Agreement

Lodging Magazine·15 February 2019
President and CEO of the American Hotel & Lodging Association (AHLA) Chip Rogers issued the following statement in response to President Trump signing a deal to fund the government.

JW Marriott San Antonio Hill Undergoes a Room Refresh Inspired by Texas Hill Country

Lodging Magazine·15 February 2019
The JW Marriott San Antonio Hill Country Resort & Spa has announced a complete refresh throughout all 1,002 guest resort suites, scheduled to be completed by early March 2019.

The Room Key: What Do You Do With an Intoxicated Guest?

Lodging Magazine·15 February 2019
Working in hotels means dealing with the occasional intoxicated guest. Hicham Jaddoud, senior director of hospitality at North Star Mohican Casino & Resort, shares his polite, but firm, approach for dealing with these situations.

Bugs Are Becoming a Hot Menu Item

Lodging Magazine·15 February 2019
Adventurous eaters are embracing something called entomophagy, or, in layman’s terms, eating bugs. While this practice is unusual for most Americans, consuming insects is very common in other parts of the world, especially in areas with large populations says Patrick Berwald, vice president of food and beverage for Benchmark, an international hospitality management company.

Continuing Progress on Weighty Hospitality Issues

Lodging Magazine·15 February 2019
While chilly temperatures and snowy forecasts may not be leaving anytime soon, planning for the busy spring travel season is well underway. With more consumers than ever booking their hotels through mobile devices and apps, the American Hotel & Lodging Association (AHLA) continues to make consumer education and protection a priority.

Choosing Technology To Monitor and Manage a Hotel's Brand Image

Lodging Magazine·15 February 2019
A hotel’s brand is one of its greatest assets. It’s why many guests choose a property—they know the brand, know what to expect, and trust that the hotel will deliver on its brand promises. That brand image—the reason why guests choose one property over another—can cost upwards of $100 million for a marketing team to create. However, all it takes is one bad interaction or experience to destroy that brand image and prevent guests from coming back. And if they decide to share their bad experience online, that could influence other potential guests’ when they are choosing a lodging option. Marketing may create a brand image, but it’s a hotel’s guest-facing staff who maintain it.

Radical Innovation Calls for Game-Changing Hospitality Concepts

Lodging Magazine·15 February 2019
Radical Innovation, which challenges designers, architects, hoteliers, and students to pioneer compelling ideas in travel and hospitality, is now accepting entries to its annual competition. New in 2019, the competition will distinguish between built and unbuilt projects, in addition to honoring a select individual who challenges the hospitality community through the art of invention with the Innovator Award. All innovators are encouraged to submit their concepts through April 3.

Hilton Named the Best Company To Work For in the United States

Lodging Magazine·14 February 2019
Fortune this week released its list of Best Companies to Work For in the United States for 2019 in partnership with Great Place to Work. Hilton took the top spot on the list, rising from 33rd on the list in 2018 and surpassing companies across a variety of industries. This is Hilton’s fourth year on the list.

Six Takeaways from JLL's 2019 Hotel Investment Outlook

Lodging Magazine·14 February 2019
Global hotel transaction volume reached $68 billion in 2018, but JLL’s 2019 Hotel Investment Outlook predicts that growth will slow in the upcoming year due to uncertainty in trade relations, politics, and economic growth projections. The outlook also predicts that the industry will continue to see the investment strategies of 2018 in the year ahead—including mergers, acquisitions, and joint ventures. Below are six findings from this year’s outlook.

Four Ways Hotel Employers Can Maximize Benefits

Lodging Magazine·14 February 2019
Employees can best appreciate and use benefits they actually need, want, and understand. Listed below are some of the ways employers can increase the likelihood that the benefits they offer do, in fact, actually benefit the employees as intended, serving as a valuable safety net, compensation enhancement, and incentive.

Deal Report: Six Hotel Acquisition and Financing Announcements

Lodging Magazine·13 February 2019
AWH Partners, a privately held real estate investment, development, and management firm, has acquired Topnotch Resort and Spa, a ski lodge at the foot of Mount Mansfield in Stowe, Vermont. Spire Hospitality, AWH’s full-service hospitality management company, is now managing the resort and will immediately implement its repositioning strategy, leveraging Spire’s experience at AWH’s similarly-situated High Peaks Resort in Lake Placid, New York, to drive stronger operating revenues and profit margins.

Hotel Supply Growth in the Top 25 U.S. Markets Is Expected To Accelerate

Lodging Magazine·13 February 2019
Analysts at Lodging Econometrics (LE) reported this week that in 2018, new hotel supply growth reached 2 percent for the first time in eight years. The top 25 markets had new supply growth of 2.7 percent while the remainder of the country showed growth at 1.7 percent. Both the top 25 markets and the remainder of the country had demand growth of 2.5 percent.

Getting into the Minds of Consumers at the 2019 HSMAI Digital Marketing Conference

Lodging Magazine·13 February 2019
In January, hospitality marketing professionals from all over the country converged at the NY Mariott Marquis in Times Square for the 2019 Hospitality Sales & Marketing Association International (HSMAI) Digital Marketing Conference. This one-day event offered attendees more than a dozen educational sessions and an opportunity to network with others in their field.


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