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  • Success in the Sunshine State: Highlights from HFTP's 2018 Florida Regional Conference

    The beautiful Sarasota Westin Hotel — with its bright white facade, multitudinous windows and stunning rooftop pool area — made a very picturesque setting for the 2018 HFTP Florida Regional Conference, which took place July 25–27, 2018.

  • Annual Convention 2018: A True HFTP Experience in the Land of the Kentucky Derby

    On the bank of the Ohio River in the east south-central region of the United States looms Kentucky’s largest city, Louisville — home to the famed Kentucky Derby horse race, Kentucky Fried Chicken (KFC) and Louisville Slugger baseball bats.

  • Countdown to Opportunity: The Club & Hotel Controllers Conference 2018

    Written By: Laura Resco, official event guest blogger for the HFTP Club and Hotel Controllers Conference 2018 - One of the most important jobs of a graduate student is to produce original research that furthers the existing knowledge within an industry.

  • Primary Club Metrics

    Survey results identify which metrics are most often used to determine performance. By Agnes DeFranco, Ed.D., CHAE; Tanya Venegas, MBA, MHM, CHIA; and Amanda Belarmino

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Spending More on Housekeeping Doesn't Make Hotels Cleaner

Lodging Magazine·13 August 2018
The M3 Center for Hospitality Technology and Innovation at the University of South Florida Sarasota Manatee (USFSM) recently published its Gradebook for Cleanliness in Hotels, an analysis of housekeeping expenses per occupied room and guests’ scores for cleanliness from 1,139 hotels across 15 brands. The report primarily addressed the question of whether spending more on housekeeping actually makes a hotel look cleaner to guests.
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Four Tips for Increasing the Value of Hotel Assets

Lodging Magazine·13 August 2018
Maxine Taylor, CHAM, senior vice president of CHMWarnick, and president of the Hospitality Asset Managers Association (HAMA), has the following advice for hoteliers looking to increase the value of their hotel assets.
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Modeling Hotel Profitability Based on the Latest U.S. Hotel Data

Lodging Magazine·13 August 2018
For several years, STR has produced an estimate of total revenues and gross operating profit for the U.S. lodging industry. For 2016, we reported an estimated $199 billion in total industry revenues. These estimates were developed by extrapolating HOST P&L operating ratios across the entire United States, based on chain scale and service level. However, last year we set out to develop a more robust model for the industry by modeling P&L data for every U.S. hotel.
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Leisure Travel Study of Adirondacks Shows Strong Preference for Hotels, Motels, and Resorts

Lodging Magazine·13 August 2018
A new report from the Regional Office of Sustainable Tourism of the Adirondacks in New York (ROOST) shows strong occupancies across the region in 2017 as well as strong lead generation and high overall visitation throughout the year. For the 14th year, ROOST contracted an independent third party, PlaceMaking, to conduct the Leisure Travel Information Study, which includes a regional return on marketing investment analysis, plus traveler data for three counties.
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The Importance of Brand Differentiation in the Midscale Space

Lodging Magazine·13 August 2018
When travelers are searching for a hotel stay, there are dozens of options for them to choose from—ranging from high-end luxury properties to your mom-and-pop roadside motel. Each brand in today’s marketplace serves a certain set of needs, and, in turn, targets a very specific set of travelers.
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Hospitality Professionals Weigh in on the Keys to Attracting Employees

Lodging Magazine·10 August 2018
The International Society of Hospitality Consultants (ISHC), represented by more than 200 experienced hospitality professionals worldwide, has released findings from a survey of its members asking what businesses in the industry need to do to attract future employees.
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Travelers in These Three States Take the Most Vacation Days

Lodging Magazine·10 August 2018
Travelers from Colorado, Virginia, and Arizona take more of their vacation days compared to people in other states, according to new research from Project: Time Off, while residents of Montana, Delaware, and Rhode Island are at the bottom of the pack for taking vacations.
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Congress Must Act Now to Define the Joint Employer Standard

Lodging Magazine·10 August 2018
With the appointment of John Ring as the new chairman of the National Labor Relations Board (NLRB), the saga over the joint-employer standard that began in 2015 may seem close to a resolution. However, without a statutory fix by Congress, we may only be approaching the end of the second act.
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Hilton Bentley Miami/South Beach Completes Guestroom Renovation

Lodging Magazine·10 August 2018
Hilton Bentley Miami/South Beach has completed its full guestrooms renovation. The 94-guestrooms at the boutique hotel underwent renovations earlier this year, adding new contemporary furnishings, light fixtures, and decor.
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AHLEF Awards Record-Breaking $1.3 Million in Scholarships

Lodging Magazine· 9 August 2018
The American Hotel & Lodging Educational Foundation (AHLEF), the philanthropic arm of the American Hotel & Lodging Association (AHLA), today announced $1.3 million was awarded via 420 scholarships this year–the highest amount ever awarded to students seeking a career in the hospitality industry. More than 70 percent of scholarship recipients are women, and more than one-third of the total recipients are minority students.
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Ashford Completes Acquisition of Remington's Project Management Business

Lodging Magazine· 9 August 2018
Ashford Inc. has completed its previously announced acquisition of Remington Holdings, L.P.’s project management business. The transaction is part of Ashford’s strategy to add scale, diversification, and an enhanced competitive position in the hospitality industry by expanding the breadth of services the company offers to its clients.
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IHG Launches Business Edge for Small and Midsize Enterprises

Lodging Magazine· 9 August 2018
InterContinental Hotels Group has introduced IHG Business Edge, a program designed to enhance the corporate travel experience for small and midsize enterprises (SMEs). The program is designed to streamline the negotiation process, reward loyalty, and consolidate data, content, and booking into one accessible customer portal. Prior to launch, 1,500 companies have signed up as members.
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Cost Controls Perpetuated U.S. Profit Growth in 2017

Lodging Magazine· 9 August 2018
U.S. hoteliers enjoyed an eighth consecutive year of increasing profits in 2017, despite another slowdown in the rate of revenue growth. According to the 2018 edition of Trends in the Hotel Industry, total operating revenue increased by 2 percent in 2017 for the average hotel in its survey sample. Fortunately, by limiting the growth in operating expenses to 1.9 percent, managers at the Trends properties realized a 2.2 percent increase in gross operating profits (GOP) for the year.
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How to Capture the Wanderlust of Today's Chinese Travelers

Lodging Magazine· 9 August 2018
With the world’s largest population of 1.4 billion people, China is flourishing with 6.8 percent economic growth recorded in the first quarter of 2018. In 2015, Chinese travelers made 120 million outbound visits, spending $200 billion—a number that is expected to grow 125 percent by 2025, according to a Goldman Sachs report. This spend suggests that businesses should re-assess their market landscape and learn more about Chinese travelers.
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Four Tips from GMs for Weathering the 2018 Hurricane Season

Lodging Magazine· 8 August 2018
Driftwood Hospitality Management (DHM), a North Palm Beach-based hotel management company that operates 51 hotels throughout the United States and Costa Rica, recently surveyed its general managers to gather storm preparedness insights in anticipation of hurricane season.
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RAR Hospitality Acquires Management Contract for Four Points by Sheraton San Diego

Lodging Magazine· 8 August 2018
RAR Hospitality has signed a contract securing management for Four Points by Sheraton San Diego. With the completion of this contract, RAR Hospitality now manages 18 hotels serving Southern California and the Southwest. The management company is also planning a $3 million hotel renovation to elevate the property.
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Checking In With Deloitte's Guy Langford

Lodging Magazine· 8 August 2018
Although hospitality is notoriously slow when implementing technology, the face of the industry may drastically change within the next five to 10 years, with new programs, operations, and integration. And when implementing innovations, hoteliers need to keep employees engaged and on board to create the experiences that today’s customers are looking for. Guy Langford, vice chairman and U.S. leader of the transportation, hospitality, and services industry at Deloitte, spoke with LODGING about how technology is impacting the industry both now and in the future.
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A Feline Resident Has Been Attracting Visitors to This Hotel for Almost a Century

Lodging Magazine· 8 August 2018
In the 1920s, Frank Case, the owner and manager of The Algonquin Hotel, kept a cat named Billy. Billy lived at the Algonquin for 15 years, becoming a well-known entity at the property. Shortly after Billy’s passing, a marmalade-colored cat wandered into the hotel looking for a home. Case decided to keep this new furry friend, and thus began the tradition of The Algonquin Hotel’s resident cat.
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Hard Rock To Eliminate Plastic Straws at Properties in September

Lodging Magazine· 7 August 2018
Hard Rock International (HRI) announced today that they are starting to eliminate plastic straws at properties worldwide effective September 1, 2018, in addition to existing green initiatives already in place at Hard Rock Cafe and Hard Rock Hotel & Casino locations globally.
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Choice to Develop a New Cambria Hotel in the Twin Cities

Lodging Magazine· 7 August 2018
Choice Hotels International finalized an agreement with C&O Bloomington, LLC to develop the Cambria Hotel Minneapolis-Saint Paul Airport. Slated to open in 2019, the five-story, 170-room upscale hotel will be the third Cambria property to enter the booming area, joining the already opened Cambria Hotel Minneapolis Maple Grove and the future Cambria Hotel Downtown Minneapolis. Ceres Enterprises, LLC and the Orlean Company will own and operate the new hotel.
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Le Meridien's New Programming Delivers a Dose of Nostalgia

Lodging Magazine· 7 August 2018
Founded during an era of glamorous travel in the late 1960s and early 1970s by Air France in Paris, Le Méridien Hotels & Resorts, now part of Marriott’s portfolio, has undergone a complete transformation over the last decade. During that time, the upscale brand exited more than 60 hotels, added 50 new hotels, and renovated some of its most iconic properties around the world, according to Le Méridien’s George Fleck, vice president of global brand marketing and management.
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Nine Popular Menu Items and Food Trends of 2018

Lodging Magazine· 7 August 2018
Upserve this year released its first restaurant industry report with food trend predictions for 2018. The findings are the result of an analysis of data pulled from thousands of restaurants and millions of transactions across the United States.
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IHG's First avid hotel Comes To Life Less Than a Year After Launching the Brand

Lodging Magazine· 6 August 2018
Last year, IHG announced its plans for a new midscale brand—avid hotels. Developed with extensive input from both owners and guests, the brand is designed to provide travelers with the basics done exceptionally well, and at a price point lower than a Holiday Inn Express. The company has already signed more 130 franchise agreements to date, 82 of which were signed in the first half of 2018. These deals account for more than 40 percent of the company’s signed hotels during that period, according to IHG’s second half of 2018 results.
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What Hoteliers Should Take Away from J.D. Power's Guest Satisfaction Study

Lodging Magazine· 6 August 2018
Guest satisfaction is of the utmost importance to hotels, and guests are happier than ever, according to the J.D. Power 2018 North America Hotel Guest Satisfaction Index study. Jennifer Corwin led the research and information collection for this year’s study, which for the past two decades has evolved into a third-party analysis of guest satisfaction in the industry. “Many hotels are gathering their own feedback, but they don’t have a picture of what other hotels and brands are seeing,” Corwin explains. “That’s the lens that our study looks through. We’re just reporting back the voice of the customer.”
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Bringing Guests in the Kitchen: River Terrace Inn Partners With Kitchen Collective

Lodging Magazine· 6 August 2018
River Terrace Inn recently launched a partnership with Kitchen Collective, America’s first urban cooking club, to allow hotel guests to experience interactive cooking, luxury dining, and Kitchen Collective’s private lounge. The luxury Napa Valley hotel’s partnership with the Napa-based cooking club is designed to enhance the guest experience of cooking enthusiasts and foodies alike.
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Chicago Marriott Magnificent Mile Celebrates 2.6 Million Pounds of Produce Saved in Chicago Through Imperfect Produce

Lodging Magazine· 6 August 2018
On Thursday, July 26, the Chicago Marriott Magnificent Mile partnered with food delivery service Imperfect Produce to host a rooftop soiree celebrating Imperfect Produce’s milestone of saving 2.6 million pounds of produce in Chicago since its initial launch in the Midwest this past December.

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