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  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • HFTP Compensation and Benefits Report: 2018 Data on Hospitality Staffing and Compensation

    The 2018 HFTP Compensation and Benefits Survey was released this summer and made available to HFTP members. This is a biannual report that was developed to provide information on salaries and benefits, and to give an ongoing profile of accounting, finance and technology professionals in the hospitality industry.

  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

  • Primary Club Metrics

    Survey results identify which metrics are most often used to determine performance. By Agnes DeFranco, Ed.D., CHAE; Tanya Venegas, MBA, MHM, CHIA; and Amanda Belarmino

How to Get People to Subscribe to Your Newsletter

harvardbusiness.org·25 September 2018
Most professionals use email every day for business — in fact, it’d be hard not to, with 281 billion messages sent and received on a daily basis. But when it comes to marketing, much of the attention gets focused on social media, which — while popular and highly visible — has a conversion rate less than half that of email marketing (4.29% vs. 1.81%), according to a recent analysis. Indeed, one 2015 study revealed that email marketing had an average ROI of £38 (about $50 USD) for every dollar invested.

Lifestyle Brands Are Building Hotels Now. Here's Why That Actually Makes Sense.

harvardbusiness.org·24 September 2018
These days, it seems, every brand wants to be a “lifestyle brand.”

Big Data and Machine Learning Won't Save Us from Another Financial Crisis

harvardbusiness.org·18 September 2018
Ten years on from the financial crisis, stock markets are regularly reaching new highs and volatility levels new lows. The financial industry has enthusiastically and profitably embraced big data and computational algorithms, emboldened by the many triumphs of machine learning. However, it is imperative we question the confidence placed in the new generation of quantitative models, innovations which could, as William Dudley warned, “lead to excess and put the [financial] system at risk.”

How a Cyber Attack Could Cause the Next Financial Crisis

harvardbusiness.org·14 September 2018
Ever since the forced bankruptcy of the investment bank Lehman Brothers triggered the financial crisis 10 years ago, regulators, risk managers, and central bankers around the globe have focused on shoring up banks’ ability to withstand financial shocks.

How Alibaba Is Leading Digital Innovation in China

harvardbusiness.org·11 September 2018
Ming Zeng, the chief strategy officer at Alibaba, talks about how the China-based e-commerce company was able to create the biggest online shopping site in the world. He credits Alibaba’s retail and distribution juggernaut to leveraging automation, algorithms, and networks to better serve customers. And he says in the future, successful digital companies will use technologies such as artificial intelligence, the mobile internet, and cloud computing to redefine how value is created.

How to Motivate Frontline Employees

harvardbusiness.org·30 August 2018
One question that has long plagued organizations is how to improve performance among frontline workers, the people who actually drive customer experience. Our work with hundreds of companies offers a clear and simple answer.To show how it works, we'll walk you through an example. In 2016 the leadership team of a national retail organization asked us to help boost their frontline performance.

The Dangers of Digital Protectionism

harvardbusiness.org·30 August 2018
Many governments are currently rethinking their policies regarding cross-border data flows. Although cross-border data flows grew 45x between 2005 and 2014, according to a McKinsey analysis, events since 2014 have pushed the pendulum to swing away from unconstrained data globalization.
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Corporate Cybersecurity Is Becoming Geopolitical. Are U.S. Tech Companies Ready?

harvardbusiness.org·24 August 2018
This week's news that Microsoft, Facebook, FireEye, and Google disrupted ongoing Russian and Iranian influence campaigns should garner significant attention in corporate boardrooms. The revelation of this fresh round of foreign hacking highlights important points about the intersection of business, geopolitics, and hacking that too often go overlooked - points that are especially important for platform businesses.
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What Tech Companies Can Do to Become a Force for Inclusion

harvardbusiness.org·24 August 2018
“You know, I believe that technology is the great leveler. Technology permits anybody to play. And in some ways, I think technology — it’s not only a great tool for democratization, but it’s a great tool for eliminating prejudice.”

Research: When the Economy Is Good, Employers Demand Fewer Credentials

harvardbusiness.org·21 August 2018
Although the unemployment rate is currently at a historic low of 4%, economists are still struggling to understand why it remained so painfully high after the Great Recession—and why it took five years to return to its pre-recession level.

When Companies Want to Innovate, But Investors Won't Let Them

harvardbusiness.org·21 August 2018
Businesses understand the power of digital innovations to reshape industries and markets. Yet, time and again, they have struggled to innovate with new and disruptive technologies. Clayton Christensen and others argue that an incumbent's failure has little to do with the newness or complexity of the technology. Rather, it is often their acute focus on the needs of the most important customers that places stringent limits on what they can and cannot pursue.

Research: To Get People to Embrace Change, Emphasize What Will Stay the Same

harvardbusiness.org·15 August 2018
Common wisdom in management science and practice has it that to build support for a change project, visionary leadership is needed to outline what is wrong with the current situation. By explaining how the envisioned change will result in a better and more appealing future, leaders can overcome resistance to change. But our research, recently published in the Academy of Management Journal, leads us to add a very important caveat to this.

Managers Think They're Good at Coaching. They're Not.

harvardbusiness.org·14 August 2018
Are you successful at coaching your employees? In our years studying and working with companies on this topic, we've observed that when many executives say 'yes,' they're incorrectly answering the question. Why? For one, managers tend to think they're coaching when they're actually just telling their employees what to do - and this behavior is often reinforced by their peers. This is hardly an effective way to motivate people and help them grow, and it can result in wasted time, money, and energy.

Designing AI to Make Decisions

harvardbusiness.org·14 August 2018
Kathryn Hume, VP of integrate.ai, discusses the current boundaries between artificially intelligent machines, and humans. While the power of A.I. can conjure up some of our darkest fears, she says the reality is that there is still a whole lot that A.I. can't do. So far, A.I. is able to accomplish some tasks that humans might need a lot of training for, such as diagnosing cancer. But she says those tasks are actually more simple than we might think - and that algorithms still can't replace emotional intelligence just yet.

Why Western Digital Firms Have Failed in China

harvardbusiness.org·14 August 2018
Many leading American digital firms, including Google, Amazon, eBay, and Uber, have successfully expanded internationally by introducing their products, services, and platforms in other countries. However, they have all failed in China, the world’s largest digital market.

What's the Purpose of Companies in the Age of AI?

harvardbusiness.org·13 August 2018
Recent advances in artificial intelligence (AI) and computer technology are causing us to think again about some really basic questions: what is a firm? What can firms do better than markets? And what are the distinctive qualities of firms in a world of smart contracts and AI?

When Will the U.S. Finally Act Boldly on Paid Family Leave?

harvardbusiness.org·13 August 2018
When I gave birth to my daughter over a year ago, I worked for an employer that provides no paid parental leave: the U.S. government. I was able to cobble together vacation and sick time with unpaid leave for four months. But I did not feel ready to go back to work, physically or emotionally, until my daughter was closer to seven months old - when she was sitting up, investigating new toys, eating pureed solids, and getting ready to scoot around her daycare room.

How B2B Software Vendors Can Help Their Customers Benchmark

harvardbusiness.org·10 August 2018
Knowing which organizations perform the best on any particular dimension used to require subjective surveys or painstaking research. Today, the data to answer those questions exists — it’s captured by the software-as-a-service firms whose services companies use to run their businesses. Mainstream software companies are beginning to hold “data mirrors” up to their customers, allowing scoring and benchmarking of their customers’ strategies.

New Supply Chain Jobs Are Emerging as AI Takes Hold

harvardbusiness.org·10 August 2018
Companies are cutting supply chain complexity and accelerating responsiveness using the tools of artificial intelligence. Through AI, machine learning, robotics, and advanced analytics, firms are augmenting knowledge-intensive areas such as supply chain planning, customer order management, and inventory tracking.

The Risks and Benefits of Using AI to Detect Crime

harvardbusiness.org· 9 August 2018
Companies are using AI to prevent and detect everything from routine employee theft to insider trading. Many banks and large corporations employ artificial intelligence to detect and prevent fraud and money laundering. Social media companies use machine learning to block illicit content such as child pornography.

The Marketing Message That Works with Republicans but Not Democrats

harvardbusiness.org· 9 August 2018
Luxury goods are instrumental to status signaling - our hope that people will recognize the insignia on a suitcase, or the stitching on a pair of jeans, and see us a certain way. For the $262 billion luxury market, tapping into consumers' fundamental need for respect or admiration from others is a very powerful tool. It's no accident that a brand such as Audi invites you to 'update your status' by buying its cars.

Research: Business School Really Does Influence How Students Make Decisions Later On

harvardbusiness.org· 8 August 2018
The overarching goal of most business schools is to train future leaders to lead. But how well schools meet this goal, and to what extent their teaching influences their students’ leadership, is an open question. Does business school education really shape students’ minds and behaviors many years later, when they’ve reached decision-making positions at major corporations and financial institutions?

Why Even AI-Powered Factories Will Have Jobs for Humans

harvardbusiness.org· 8 August 2018
It was going to be the factory of the future. Dubbed the “Alien Dreadnought,” Tesla’s new manufacturing facility in Fremont, California, was designed to be fully automated — no humans need apply. If all went well, AI-powered robots would enable the company to achieve a weekly production of 5,000 Model 3 electric cars to keep up with burgeoning demand.
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How Smart Speakers Are Poised to Reinvent the Travel Industry

harvardbusiness.org· 7 August 2018
Marriott recently teamed up with Amazon to offer a hospitality version of the e-commerce giant's Echo devices in select hotel rooms. Now, when guests want to order room service or housekeeping, they can simply ask Alexa, the voice of their disembodied personal concierge. Travelers with an Alexa device at home can book a car rental or hotel through Expedia and Kayak.
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Research: To Be a Good Leader, Start By Being a Good Follower

harvardbusiness.org· 6 August 2018
There is no shortage of advice for those who aspire to be effective leaders. One piece of advice may be particularly enticing: if you want to be a successful leader, ensure that you are seen as a leader and not a follower.
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Why AI Will Shift Decision-Making From the C-Suite to the Frontline

harvardbusiness.org· 3 August 2018
Hardly a day goes by without the announcement of an incredible new frontier in Artificial Intelligence (AI). From fintech to edtech, what was once fantastically improbable is now a commercial reality. There is no question that big data and AI will bring about important advances in the realm of management, especially as it relates to being able to make better-informed decisions.

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