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  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

  • Primary Club Metrics

    Survey results identify which metrics are most often used to determine performance. By Agnes DeFranco, Ed.D., CHAE; Tanya Venegas, MBA, MHM, CHIA; and Amanda Belarmino

  • Job Description Template: Club Accounting Positions

    The HFTP Americas Research Center has developed example job descriptions for club accounting positions. The process involved reviewing sample job descriptions, and compiling the information into standardized job descriptions.

Hospitality Leaders Address Diversity and Inclusion at 2019 Conference

Hotel Online·19 April 2019
Last month, more than 350 leaders from the tourism and hospitality industries, higher education, government, and national corporations gathered at the Ritz-Carlton Philadelphia for the 2019 Diversity & Inclusion Conference. The event, which centered on the theme, “Where Diversity and Inclusion Intersects with Academic and Corporate Strategies” and took place on March 25-26, included a roundtable of minority hotel association presidents, supported by law firm Jackson Lewis.

Summit Hotel Properties Completes Sale of Six Hotels for $135 Million

Hotel Online·18 April 2019
Summit Hotel Properties, Inc. reported today that it has completed the disposition of six hotels totaling 815 guestrooms for an aggregate gross sales price of $135.0 million which resulted in an estimated net gain of $36.6 million.

PM Hotel Group Selected to Manage New TownePlace Suites by Marriott in Austin, Texas

Hotel Online·18 April 2019
PM Hotel Group, one of the industry’s leading hotel management companies, has been selected to operate the new TownePlace Suites by Marriott in Austin, Texas. This new hotel represents the first TownePlace by Marriott property in the PM Hotel Group portfolio and further expands the company’s relationship with Marriott International.

CBRE Forecasts Growth for Austin Hotel Market

Hotel Online·18 April 2019
In 2018, demand in the Austin hotel market remained steady, although it declined slightly from 2017, with an overall rise in average daily room rates, according to CBRE Hotels Research. Experts predict the market will remain healthy over the next two years with modest growth in occupancy, average daily room rates, and an overall increase in revenue per available room (RevPAR).

Penn National Gaming to Close Resorts Casino Tunica

Hotel Online·17 April 2019
Penn National Gaming, Inc. (“Penn National” or the “Company”), today announced plans to close the Resorts Casino in Tunica, Mississippi effective June 30, 2019, subject to regulatory approvals.

When Customers Speak To Us, Are We Listening?

Hotel Online·17 April 2019
I firmly believe that we can learn a lot from our failures and setbacks – IF we pay attention. In fact, I recently spoke on this very topic at the Club Management Association of America’s World Congress in Nashville. Several of my audience members enthusiastically shared their stories with each other, stories of how they failed, or suffered a setback, or screwed up, and how they learned from the experience and came out of it smarter and better-suited to deal with similar situations in the future.

3 Ways to Serve a Customer Even When We're Not at Our Best

Hotel Online·16 April 2019
As I lay in bed, coughing and sneezing from a cold, dreading even going to the kitchen for a glass of water because of aches and pains from my unseen tormentor, I’m comforted knowing, “boy, I’m sure glad I don’t have to go to work today”. But what if I did? How would I be able to serve my customers with these rotten cold symptoms?

Glen Eyrie Castle & Conference Center Discusses How Its Recent Install of Maestro PMS Across the 723 Acre Site Has Transformed Their Operation and Improved the Overall Guest Experience

Hotel Online·16 April 2019
Glen Eyrie Castle & Conference Center’s parent company, The Navigators®, purchased the property in 1953 to be its global headquarters. Since then Glen Eyrie has grown to serve meeting groups, conferences, retreats and become a popular destination among guests and groups. As it entered the 21st Century, Glen Eyrie’s team realized its existing hotel software was not able to grow with the property’s future guest engagement and centralized operational needs.

Hamilton Hotel Investors and Centerbridge Partners Complete Acquisition of Belgian Nine-Hotel Portfolio From WNE

Hotel Online·15 April 2019
Hamilton Hotel Investors and Centerbridge Partners have completed the acquisition of a portfolio of nine hotels located in Belgium and France from WNE Investor S.À R.L. The hotels comprise 1,120 keys in total and are located in some of Belgium’s key commercial and tourism destinations (Antwerp, Hasselt, Ghent and Liege) and Calais in France. Five of the nine hotels operate under the Holiday Inn and Holiday Inn Express brands, and Hamilton Hotel Partners will assume management of the portfolio going forward.

How Today's Hotel Ownership Model Clashes With the Need for Green Energy Investments

Hotel Online·15 April 2019
The hotel industry was an early adopter in embracing energy conservation and other earth friendly practices. However, sizable capital investments like HVAC upgrades, energy generation, or smart materials in renovations exceeds the short-term revenue models for today’s hotel investor. As of now, what a hotel can do has been done - switch to LED light bulbs, key entry-driven lighting, and reduced turnover of towels and linens.

Three Deals to Know

Hotel Online·12 April 2019
Hospitality Ventures Management Group (HVMG), Marcus & Millichap and Blue Sky Equity Partners recently made deals.

The Room Key: How Can a Hotel Improve Its Online Rating?

Hotel Online·12 April 2019
“How can I improve my hotel’s online star rating when I don’t get many online reviews to begin with?” As more guests seek opinions from each other to determine where to stay, it’s important for you to develop strategies that increase and improve your hotel or resort’s online reviews to protect and grow the bottom line.

Closing the Gaps in Hotel Housekeeping

Hotel Online·12 April 2019
As far as the public is concerned, housekeeping is the most fascinating aspect of hotel operations, just search a phrase like 'shocking hotel housekeeper secrets' and behold the plethora of results – many of them from major news outlets.

Negotiation-Based Pricing: The Future of Direct Bookings for Hotels?

Hotel Online·11 April 2019
Looking back on the history of hotel pricing strategies, nothing really stands out until the early 80s. Before the deregulation years, most hotels stuck to a traditional model of rates, based on economic fundamentals, such as cost price and profit margin.

Ready, Set, Go! Boston Lodging Market Eagerly Awaits Another Marathon Weekend

Hotel Online·11 April 2019
One of Boston’s long-standing traditions, the Boston Marathon, will take place the third week of April this year drawing around 30,000 registered runners, both amateur and professional, and over 500,000 spectators made up of vendors, volunteers, staff, and media from all over the world. Hosted by the Boston Athletic Association (B.A.A.), it is the world’s oldest annual marathon and takes place every Patriots Day, a State Holiday in Massachusetts. The Boston and Cambridge lodging market thrives during the weekend surrounding the Boston Marathon and this year, the 123rd annual, will be no different.

What Consumers Associate With the Apple, Facebook, and Google Brands

Hotel Online·11 April 2019
How do consumers view top tech brands? Which words and sentiments do they associate with Apple, Facebook, and Google?

Smart travel assistants: the new gateway for travel?

Hotel Online·11 April 2019
In the first of a two-part guest post, Roland Berger consultants outline a brief history of travel distribution and consider if smart travel assistants could be the new disruptors.

IHG Signs With SRG Holding for Staybridge Suites(r) Dubai Financial Centre and Staybridge Suites Dubai Internet City

Hotel Online· 9 April 2019
IHG® (InterContinental Hotels Group), one of the world’s leading hotel companies, has signed franchise agreements for two hotels, Staybridge Suites® Dubai Financial Centre and Staybridge Suites Dubai Internet City, with the Dubai-based real estate development firm, SRG Holding. The agreements will see the conversion of two SRG-owned developments to IHG’s extended-stay brand Staybridge Suites. The two franchised assets will be operated by SRG Hospitality, the group’s hotel management arm with opening dates set for January 2020.

New York Quality Inn Hotel Goes to Auction on RealINSIGHT Marketplace on May 8th

Hotel Online· 9 April 2019
RealINSIGHT Marketplace and HREC Investment Advisors are pleased to present the Quality Inn Syracuse Carrier Circle, a 125-room, select-service hotel located in East Syracuse, NY, for your acquisition consideration. The auction will take place on the online commercial real estate sales platform, RealINSIGHT Marketplace, May 6th – May 8th.

Tourism Tidbits: Marketing To and Protecting Visiting Children - Part Two of a Two Part Series

Hotel Online· 8 April 2019
Last month Tourism Tidbits examined the marketing issues that surround child or young adult tourism and travel. This month Tourism Tidbits takes on a second aspect of this segment of the tourism and travel industry. It is a specific and continuously more difficult issue: that of providing travel safety for the child and young adult market.

Tax Relief Travel Getaways & Offers with Up to 40% Savings & More - Benchmark Resorts & Hotels and Gemstone Collection Put the Fun Back in Refund

Hotel Online· 8 April 2019
Twelve luxury properties from Benchmark Resorts & Hotels and Gemstone Collection are providing relief from the agony this tax season with Benchmark’s Tax Relief Travel Getaways & Offers. Featuring a wide-range of exclusive savings, extraordinary values, and resort credits, weary taxpayers can save up to 40% on luxury guest rooms, spa treatments, outdoor recreation and culinary offerings.

Data: Martech budgets grow more than 30% in 2019

Hotel Online· 8 April 2019
On average, marketing technology now accounts for almost one-third of marketing budgets. This proportion has grown more than 30% in the past year.

Supply Line: Eight Lock, Safety, and Security Solutions for Hotels

Hotel Online· 5 April 2019
The Dometic proSafe MDT 400 has a top-opening design and enough room to fit laptop computers and tablets. It has a digital keypad with illuminated LED display for easy access without the need for overhead lighting. Master security features include a high-security master key, SAM software access, and iAudit trail system.

Gayle Benson, Partners Buy New Orleans' Hyatt Regency; 1st Local Owners of Landmark Hotel

Hotel Online· 5 April 2019
New Orleans Saints and Pelicans owner Gayle Benson is purchasing the Hyatt Regency Hotel near the Mercedes-Benz Superdome, adding another piece of marquee downtown real estate to the growing portfolio of Benson-controlled buildings in the area.

Phuket hotel trends for 2019 and beyond

Hotel Online· 5 April 2019
Moving through high season in 2019, hoteliers are starting to look for strategies for the year in order to not be reliant only on volatile mass markets.

Sustainability in hotels - an easy task or continuous compromising?

Hotel Online· 4 April 2019
We all know that hospitality industry has a significant impact on the environment due to its high water consumption as well as hotels’ use of consumable goods and energy. Eco-consciousness is on the rise in the hospitality industry, but making big environmentally friendly changes might be a more difficult task then you might think thanks to guests’ expectations.


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