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  • Countdown to Opportunity: The Club & Hotel Controllers Conference 2018

    Written By: Laura Resco, official event guest blogger for the HFTP Club and Hotel Controllers Conference 2018 - One of the most important jobs of a graduate student is to produce original research that furthers the existing knowledge within an industry.

  • Primary Club Metrics

    Survey results identify which metrics are most often used to determine performance. By Agnes DeFranco, Ed.D., CHAE; Tanya Venegas, MBA, MHM, CHIA; and Amanda Belarmino

  • Controllers, Drive Your Professional Development: Attend CHCC 2018

    Club and hotel controllers: Do not miss the opportunity to get behind the wheel and take control of your own professional development. The Club and Hotel Controllers Conference (CHCC) — co-located with the world’s largest hospitality technology show HITEC® Houston at the George R.

  • Job Description Template: Club Accounting Positions

    The HFTP Americas Research Center has developed example job descriptions for club accounting positions. The process involved reviewing sample job descriptions, and compiling the information into standardized job descriptions.

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Introducing HFTP's 2018-2019 Global Board

HFTP Connect·11 July 2018
HFTP is pleased to announce the official slate for the 2018–2019 Global Board of Directors. Each year, the nominating committee — comprised of past HFTP Global past presidents, advisory council chairs and chapter presidents — is tasked with selecting HFTP members to replace the outgoing directors of the HFTP Global Board.
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The Legacy of a Departing Colleague - Tanya Venegas

HFTP Connect·10 July 2018
When it comes to hospitality research, there is ordinary, and then there is Tanya Venegas. Tanya started as a teaching assistant working for the University of Houston in 2002. She was assigned to the HFTP Research Center which was founded as part of HFTP’s initiative to provide the hospitality industry with the highest quality resources and research.
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Meet HFTP's Newest Chartered Chapters

HFTP Connect·10 July 2018
Chapters provide a wide array of benefits to an association’s membership — not the least of which is the collaborative building of knowledge and camaraderie among local and like-minded industry professionals.

Letter from the HFTP Global President: Budgeting and Planning are Integral to Success

HFTP Connect· 9 July 2018
HITEC Houston, which attracted HFTP’s largest event attendance in history, may now be behind us but the year is far from over. At the end of this month on July 28 is the new Club Forum in Sarasota, Florida USA. Annual Convention is approaching quickly, taking place October 24-26, 2018 at the Omni Louisville Hotel in Louisville, Kentucky USA. And, capping off the 2018 events calendar is HITEC Dubai, which will be held December 5-6, 2018 at the Madinat Jumeirah in Dubai, UAE.
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A Few of My Favorite (HITEC) Things

HFTP Connect·29 June 2018
It is hard to believe that HITEC is over. If you had the chance to read my pre-HITEC blog, you might recall that I was fretting about being ready for HITEC. Now that it is over, I cannot believe how fast it went by. HITEC this year was a great show for me — and I am going to imagine for a lot of others as well.
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Insight on HFTP's Largest HITEC in History - Content and Reporting from HITEC Houston

HFTP Connect·29 June 2018
Last week HFTP hosted the largest HITEC in the event’s 46-year history. Taking place at the George R. Brown Convention Center in Houston, Texas USA, the over 6,650 attendees had access to four days of industry-specific education in a variety of formats, an exhibit hall featuring over 380 companies, and numerous social events and parties, beginning with the Opening Party presented by Samsung and HFTP at the House of Blues. Just that sentence alone presents an overwhelming summary of activity crammed into four days. Imagine being there and maximizing what you could take-away from such a wide-ranging program. It is difficult to do.
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Club & Hotel Controllers Conference 2018: Count me in for 2019!

HFTP Connect·28 June 2018
The Club & Hotel Controllers Conference was my first HFTP event, and I can assure you, it will not be my last! Each person involved in it went above and beyond to make sure everything from registration onward ran smoothly. Staff members and volunteers were welcoming and helpful, and the venue was perfectly signaled so that there was no trouble finding the allocated rooms for the sessions — and believe me, given the size of the George R. Brown Convention Center, this is not an easy feat!
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Being a Service Critic is in my DNA

HFTP Connect·28 June 2018
Being in the hospitality industry, we are a little more critical than the rest of the population when we experience issues as a guest at a hotel. At the same time, I believe we can also be exceedingly complimentary when our guest experience goes above and beyond our typical expectations, as we know how much work staff puts in to make a guest’s stay memorable. When issues do arise, it is all about recovery and what staff does or does not do that drives the result in either direction. There were solutions at HITEC that certainly showcased several examples of how we can track and respond to situations with our guests.

Remember HITEC Houston?

HFTP Connect·27 June 2018
Written By Kara Heermans, HITEC Guest Blogger - I hope you have not forgotten the excitement of HITEC® Houston already — but I know how quickly returning to a large inbox and a pile of to-do items can cast aside your intentions for all those good ideas garnered from the conference. While it is tempting to throw a couple new pens in your desk drawer, entertain your kids with the blinking fidget spinners, and let the stack of business cards start to gather dust until HITEC next year… DON’T!
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HITEC: Where You Can Learn, Network and Have Fun

HFTP Connect·26 June 2018
It was my first HITEC. I ensure it will not be the ONLY one. I am surprised by how much I learned and gained from attending this event. I am also impressed by how organized this event was, especially considering the size of the conference.

The Realities of a Memorable Guest Experience

HFTP Connect·20 June 2018
HITEC always kicks things off with a lot of energy and this year was no exception! It was lovely to see Samsung coordinate with HFTP this year on the opening event. The shared experience of everyone enjoying themselves at the House of Blues and puttin’ the hands up to Flo Rida fostered a fun moment of togetherness in the industry.
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Technology as a Cultural Challenge in the Hospitality Industry

HFTP Connect·20 June 2018
There is one idea that permeates the sessions at the 2018 Club and Hotel Controllers Conference, and it is that technology is ingrained in people’s lives. Be it the tech-savvy millennials or the digital native Gen Z, the way in which individuals interact with each other and their environment is being continuously transformed by the evolution of AI.

HITEC 2018 Hidden Treasures

HFTP Connect·20 June 2018
By Jennifer Jones, Guest Blogger - In the sea of exhibitors, it’s tough to get through the entire exhibit hall every year. In addition, there are general sessions to attend, Tech Talks to listen to and educational forums to sit in. How can one possibly get through it all? Allow me to be your personal concierge to point out a few hidden treasures I found on the showroom floor. These are a fraction of what you can find along those aisles, so take my suggestions and continue to do your own explorations. There is one last day left to find those hidden gems.

For Everything, There is a Season

HFTP Connect·20 June 2018
By James Lingle, Guest Blogger - I had to make a choice this morning. I had to choose between two sessions that I wanted to attend that were happening at the same time. Both were interesting, but until I can clone myself, I had to pick one. I decided on Blockchain – primarily because I know the least about it (after all, they are educational sessions!).

A European Vacation of 'Pay at the Table'

HFTP Connect·14 June 2018
By Jennifer Jones, official guest blogger for HITEC Houston 2018 - I recently took an 11-day vacation to Europe and spent some time in Paris and various cities around Portugal. It was lovely! I toured the vineyards in the Douro Valley outside Porto, hiked the elusive Green Cauldon on Madeira Island, paddled around the grottos in Lagos and sipped a lot of rosé at Parisian brasseries while it poured rain. While my adventures were varied, and most made me feel better about the pounds of pastries I devoured, I noticed a similar pattern every time I went to settle a check. Not one person ever touched my credit card at a bar or restaurant!

Countdown to Opportunity: The Club & Hotel Controllers Conference 2018

HFTP Connect·14 June 2018
Written By: Laura Resco, official event guest blogger for the HFTP Club and Hotel Controllers Conference 2018 - One of the most important jobs of a graduate student is to produce original research that furthers the existing knowledge within an industry. Unfortunately, that is not an easy task. In the first place, one must find a topic that is not only academically interesting but also relevant to professionals. Moreover, there is always the hurdle of data availability. Finally, the result of the research should be a feasible solution to a current problem. In light of this, how can students keep up with such a dynamic industry as hospitality?

My HITEC To-Do List (and Maybe Something for You, Too!)

HFTP Connect·12 June 2018
I cannot count the number of times I have come to the realization that it is now time for something that I am not completely sure I am ready for. I feel that way about HITEC this year. Not that I’m not ready for HITEC – I’m just not ready for HITEC! Every year, as part of my plan to make the most of HITEC, I take the time to look through the educational programs and the show floor listing to find things that are on my “must” list.
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HITEC Houston 2018: An Open Call for Partnership and Collaboration

HFTP Connect·12 June 2018
Getting ready to exhibit at HITEC® is one of our busiest times as a solution provider. We are configuring servers, packing miles of cable and transporting very large flat screen TVs, in addition to preparing talking points and scheduling meetings. From marketing to engineering to the logistics department, most everyone in the company has a role in producing a successful show. It would be impossible for one person or a single department to do alone.
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CHTA Disruptive 2018: Thoughts Collected from a World of Possibilities

HFTP Connect· 5 June 2018
The China Hospitality Technology Alliance (CHTA) Disruptive 2018 was held last month in Shenzhen, China — from May 22 – 24, 2018. It was an honor to represent HFTP at the expo and conference. Shenzhen is like a small Silicon Valley in China, with lots of startups and technology companies headquartered there. Hoteliers and stakeholders come together to share opinions and discuss the latest trends on CHTA talks and panel discussions.

The Importance of Academic Scholarships: Investing in Future Hospitality Leaders

HFTP Connect· 4 June 2018
Written By: Susan Savkov. It is considered a commonly known reality that a college education can be a valuable gateway to a higher salary, an increased likelihood of employment, better job security, and even greater job satisfaction. Most people would say that a college degree is more crucial now than ever before in today’s competitive, constantly evolving world — especially in the hospitality industry, where technological and other advancements are now driving success, customer satisfaction and the future.
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IT Measurements and the USALI 11th Edition

HFTP Connect·31 May 2018
In January 2015, the USALI 11th edition became effective and a new schedule was born: Schedule 6 — Information and Telecommunications Systems.

The Tree-Hugging Concept: How it Relates to Trust and the Success of Your Club or Hotel

HFTP Connect·24 May 2018
Is it good to hug a tree? Yes! It has been proven that hugging a tree can benefit our mental and physical well-being. Since everything is about energy, can financial controllers positively influence their customers’ and stakeholders’ well-being in a similar way? Yes, they can — through their level of consciousness.
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Ask the Experts: Panelists Give Guidance Ahead of HITEC Houston 2018

HFTP Connect·22 May 2018
A few of the experts presenting at HITEC Houston next month have shed interesting light on what attendees can expect during their highly-anticipated panel sessions focusing on hospitality technology: Emerging Technologies — The New, New Things, Investing in Technology and Guest Facing Technology.
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Letter from the HFTP Global President: HFTP Builds on Past Initiatives to Forge Ahead to the Future

HFTP Connect·11 May 2018
The HFTP Global board, advisory councils, research centers, and its Austin, Texas-based staff work hard year-round to create and implement wholly new ventures. This is evident with the introduction of brand-new global conferences, digital resources, industry research and more.

Controllers, Drive Your Professional Development: Attend CHCC 2018

HFTP Connect· 9 May 2018
Club and hotel controllers: Do not miss the opportunity to get behind the wheel and take control of your own professional development. The Club and Hotel Controllers Conference (CHCC) — co-located with the world’s largest hospitality technology show HITEC® Houston at the George R. Brown Convention Center — takes place next month: June 18–20, 2018.

Introducing 'Your HFTP': An Updated Online Interface for HFTP Members

HFTP Connect· 7 May 2018
HFTP is excited to announce the newly updated “Your HFTP” online account portal. “Your HFTP” allows you to successfully manage your HFTP membership online. This refreshed online interface looks and feels just like the HFTP website and (better yet) is mobile-responsive.

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