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  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

  • Primary Club Metrics

    Survey results identify which metrics are most often used to determine performance. By Agnes DeFranco, Ed.D., CHAE; Tanya Venegas, MBA, MHM, CHIA; and Amanda Belarmino

  • Job Description Template: Club Accounting Positions

    The HFTP Americas Research Center has developed example job descriptions for club accounting positions. The process involved reviewing sample job descriptions, and compiling the information into standardized job descriptions.

Simple CX = Customer Delight, But What About Fraud Prevention?

Hotel F&B·22 March 2019
Simple experiences that mean convenience and control for shoppers are welcome, but they also mean a bigger threat as far as fraudulent transactions and account takeover are concerned.

Research: Why Struggling Airlines Spend More on Safety

Hotel F&B·21 March 2019
Every airline worth its salt claims to value passenger safety over and above all else. But, realistically, airlines must balance the often-conflicting imperatives of safety and profitability. Inevitably, moments will arise where executives ask not, “How safe can we possibly be?” but “How safe must we be?” or “How safe can we afford to be?” These tough, troubling questions are an inescapable fact of doing business in an industry centered around potentially hazardous technology.

Mark Birtha: Casino Revenue Management is an Art

Hotel F&B·21 March 2019
Mark Birtha is a seasoned casino operations veteran with more than 25 years of experience, having overseen operations and development at leading casino and hotel companies across the U.S., including Hard Rock International, Mirage Resorts, Las Vegas Sands, Station Casinos, Marriott International and Starwood.

Airbnb makes play for Oyo investment

Hotel F&B·20 March 2019
Just days after announcing its plans to acquire travel app HotelTonight for more than $400 million, home-sharing giant Airbnb apparently is setting up another major investment.

Profiting From Prearrival

Hotel F&B·20 March 2019
Every hotelier knows that tech-enabled personalization is crucial to the future success of one’s brand. In reality, though, these customized experiences are very difficult to put in place, often requiring complex software integrations, significant CapEx and a fully trained team – both at the supervisor and frontline levels – to properly act upon any insights or recommendations gleaned from a unified CRM.

Is Africa's present ready for its future? - A Trend Report for Hoteliers

Hotel F&B·20 March 2019
Africa is the world’s most rapidly urbanizing continent and the urban population of Africa is expected to triple by mid-century. By 2040, Africa’s urban population will more than double to 1 billion – a rate that far outpaces urbanization elsewhere in the world.

Revamp Your Casino Revenue Strategy with These Trends

Hotel F&B·19 March 2019
Understanding casino guests and tailoring your strategy to their individual behaviors is critical to success. But what does that mean exactly? Blogger Kacey Bradley believes hotel-casinos need to reshape their revenue strategies based on current trends so they encompass all parts of an operation, from marketing and loyalty programs to online gaming and more.

New Skift Report: The Evolution of Winter Travelers and the Future of Ski Vacations

Hotel F&B·19 March 2019
As the industry faces challenges, dynamic operators have embraced new hospitality models to capture market share and engage the experience-driven consumer of tomorrow.

Leisure Real Estate Advisors, LLC Announces the Sale of the Holiday Inn Express & Suites, Newton, KS.

Hotel F&B·19 March 2019
Leisure Real Estate Advisors, LLC, is pleased to announce it has arranged the sale of the Holiday Inn Express & Suites, Newton, KS. Leisure Real Estate Advisors, LLC based in metro Kansas City, represented a Kansas based developer, Broadway Hospitality, LLC. in the transaction. Newton Hotel Investments, Inc, an investment group based in Topeka and Kansas City, purchased the 68 unit hotel for an undisclosed price. The listing price was $5,300,000.

Starbucks Enhances Loyalty Program

Hotel F&B·19 March 2019
Starbucks revealed enhancements coming to its rapidly-growing Starbucks Rewards loyalty program, bringing more than 16 million members flexibility and choice when redeeming rewards, or Stars, at Starbucks stores.

Letter from Boeing CEO Dennis Muilenburg to airlines, passengers and the aviation community

Hotel F&B·19 March 2019
We know lives depend on the work we do, and our teams embrace that responsibility with a deep sense of commitment every day, our purpose at Boeing is to bring family, friends and loved ones together with our commercial airplanes—safely.

Advancing AI with deep learning and GPUs

Hotel F&B·18 March 2019
Artificial intelligence (AI) is a natural evolution of analytics. Over the years, we have seen AI add learning and automation capabilities to the predictive and prescriptive jobs of analytics.

HFTP Members Convene for Educational Evening at the Rosewood Hotel in London

Hotel F&B·18 March 2019
It was a pleasure to host the more than 30 HFTP members and delegates who attended the HFTP Members’ Interest meeting at the superb Rosewood Hotel in London last week. While scheduled to begin at 6:00 p.m., it was a good sign when the attendees arrived early and stayed late.

Technology-Supported Operations Leave More Time for Hospitality

Hotel F&B·18 March 2019
Early this year, news broke that the Henn-na Hotel in Sasebo, Japan was laying off half of its workforce. What made this news particularly interesting was that the Henn-na Hotel was staffed almost entirely by robots.

Visa Named Official Payment Technology Partner at Hudson Yards

Hotel F&B·18 March 2019
Hudson Yards, New York’s newest neighborhood, has named Visa as the Official Payment Technology Partner. Visa plans to offer Visa cardholders exclusive access to on-property experiential, retail and dining experiences. Visa will offer visitors the ability to experience the speed, convenience and security of contactless technology that can be used to tap to pay; Visa will also leverage its sponsorship of Hudson Yards to continue its support of female entrepreneurs by providing an on-site installation where visitors will be able to donate to various female-focused charities, including Women’s World Banking.

IHG pilots new lighting technology to help guests sleep better

Hotel F&B·18 March 2019
InterContinental Hotels Group has partnered with Healthe® by Lighting Science, a global leader in innovative LED lighting solutions, to pilot the use of state-of-the-art circadian lighting to help guests sleep better while travelling.

At the Heart of the Danger of Particulate Pollution

Hotel F&B·15 March 2019
If you are still looking for another reason to support clean, renewable energy, you should pay attention to new research published in the European Heart Journal. According to the authors of an article entitled, “Cardiovascular disease burden from ambient air pollution in Europe reassessed using novel hazard ratio functions,” particulate air pollution’s impact via the bloodstream on heart disease and strokes is responsible for twice as many deaths as respiratory diseases.

Being Green in 2019: Sustainable Hotel Trends Now

Hotel F&B·15 March 2019
Committing to an environmentally sensitive ethos marks a fundamental shift for many hotel and resort teams. The transition, however, is a growing expectation among travelers. More than two-thirds of tourists prefer eco-friendly accommodations according to Green Key Global, an international environmental certification body that offers standardized programs and resources for the hotel and meetings industries. And it’s not just leisure that leans green.

Queensgate Investments Acquires Four Grange Hotels for GBP 1B (US 1.3B)

Hotel F&B·15 March 2019
Queensgate Investments has completed the acquisition of the Grange St Paul’s EC4, Grange Tower Bridge E1, Grange City EC3, and Grange Holborn WC1 for circa GBP 1 billion.

HotelREZ eyes UK hospitality growth

Hotel F&B·15 March 2019
After a decade of consistent growth for the UK hotel sector, with RevPAR increasing on average 4% since 2010¹ and GDS agency sales increasing YOY currently by 9%, HotelREZ Hotels & Resorts is poised to celebrate its 15th anniversary by continuing to grow its portfolio.

Epos Partners With TableUp to Offer Online Ordering

Hotel F&B·15 March 2019
Cloud-based POS provider Epos Now has announced a partnership with restaurant software provider TableUp, an all-in-one solution for restaurants of all sizes that offers a personalized and convenient experience to both establishments and their customers.

Digital Diner Launches Solution to Resolve Tablet Turmoil

Hotel F&B·15 March 2019
Online ordering is showing up at restaurants across the country and for good reason. People want convenience and restaurants want to increase revenue. It’s a winning combination.

4 Easy Steps to Creating a User-Friendly Event Website

Hotel F&B·15 March 2019
An event website is your key promotional tool for your event. That’s why you spend hours picking the perfect font, images, and colors for your site. The problem is, your event website can’t just look great. While style matters, so does substance. When attendees visit your event website, they’re looking for information. It’s the place they go to be convinced that this is an event they can’t afford to miss out on.

Growth continues in Lakewood Ranch with new hotel, restaurant planned

Hotel F&B·15 March 2019
Hotel row at Lakewood Ranch could grow in the near future. Floridays Development Company of Sarasota is seeking approval from Manatee County government to build a five-story, 118-room hotel and a 7,000-square-foot restaurant at Lakewood Ranch, north of University Parkway and east of Interstate 75.

Greystone Hotels Reveals Details for Transformation of Downtown Santa Rosa Historic Buildings to The Hotel E

Hotel F&B·14 March 2019
Eric Horodas, President of Greystone Hotels, and Hugh Futrell, President of Hugh Futrell Corporation, announce new details on their upcoming joint project: the transformation of downtown Santa Rosa’s historic Empire Building and adjacent 19 Old Courthouse Square building into a 71-room boutique hotel. The Hotel E will be located at 37 Old Courthouse Square and will open to the public in two phases, with the first phase debuting in late spring 2019. The Hotel E will be the first new hotel in Santa Rosa since the devastating wildfires of October 2017. Renderings of the hotel can be found here and model room images can be found here.

Hotel Pricing Optimization: Learning from Outside Industries

Hotel F&B·14 March 2019
While the hotel industry is truly unique, when it comes to price optimization, there’s a lot we can learn from outside industries. To help hotels develop a dynamic pricing optimization strategy that maximizes future profit, we examine industries from airlines to retail. And we find plenty of takeaways hoteliers can incorporate into their revenue management practices for greater success.

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