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  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

  • Countdown to Opportunity: The Club & Hotel Controllers Conference 2018

    Written By: Laura Resco, official event guest blogger for the HFTP Club and Hotel Controllers Conference 2018 - One of the most important jobs of a graduate student is to produce original research that furthers the existing knowledge within an industry.

  • Primary Club Metrics

    Survey results identify which metrics are most often used to determine performance. By Agnes DeFranco, Ed.D., CHAE; Tanya Venegas, MBA, MHM, CHIA; and Amanda Belarmino

  • Job Description Template: Club Accounting Positions

    The HFTP Americas Research Center has developed example job descriptions for club accounting positions. The process involved reviewing sample job descriptions, and compiling the information into standardized job descriptions.

A Day of Giving Back

Hotel F&B·18 September 2018
Last Friday, September 14, marked Koddi’s first Day of Giving, a dedicated day where our team members stepped away from their screens to give back to the community through volunteer service. The event was coordinated across our offices in Fort Worth, Austin, Ann Arbor, New York, and Düsseldorf with volunteer activities scheduled throughout the day.
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HSMAI and Cvent Release White Paper on Value of Real-Time Data for Group Bookings

Hotel F&B·18 September 2018
The Hospitality Sales and Marketing Association International (HSMAI), in collaboration with Cvent, is pleased to release Room Blocks in Real Time, a white paper on the benefits—for meeting planners, hotels, and event attendees—of managing group bookings at hotels by strategically applying software solutions.

U.S. Hotel Capital Expenditures Expected To Reach $7.05B in 2018

Hotel F&B·18 September 2018
The U.S. lodging industry is expected to increase its spending on capital expenditures to a record $7.05 billion in 2018, besting the 2017 record of $6.85 billion. Bjorn Hanson, industry consultant and adjunct professor at the New York University School of Professional Studies Jonathan M. Tisch Center for Hospitality and Tourism, laid out the prognostication in a recent report.

How Hotels Can Automate Their Email Marketing

Hotel F&B·18 September 2018
Imagine building meaningful guest relationships, increasing direct bookings, and driving revenue without hardly lifting a finger. Well, you no longer have to wonder thanks to automated campaigns.

The diversity shift in luxury hospitality: good for luxury and for business

Hotel F&B·18 September 2018
Studies have shown that diverse companies perform better in almost every category. But why is this the case? Here, we look at examples from the luxury hospitality industry to discover the benefits of gender, ethnic and racial diversity at work.

The Four Pillars for Optimising Online Conversion

Hotel F&B·18 September 2018
In the world of travel, the factors that can influence getting a booking or not in the B2B world are related but ultimately different to those in the B2C website world.

Hilton, Foursquare partner for in-app advice from locals

Hotel F&B·18 September 2018
As hotel guests yearn for more local "flavor" when traveling, travelers staying at at Hilton properties will now have a new way to get those personalized recommendations during their stays. Hilton is partnering with Foursquare to offer guests a new location-based feature called "Explore" in the Hilton Honors app. The feature will provide travelers with recommendations from local experts on the best activities and spots to discover near their hotel.

Taking Aim At New Guests

Hotel F&B·18 September 2018
Most resorts and high-end hotels are amenities driven. Some of the more popular amenities include golf, tennis, bicycling, yoga and spa. Beachfront and lakeside properties also might feature activities such as kayaks, canoes, fishing, diving and wave runners as an example.

What does TripAdvisor's move to social and personal means for reviews?

Hotel F&B·18 September 2018
TripAdvisor has announced plans to relaunch as a “travel feed”, a personalized social media mash-up that delivers to members familiar Twitter-esque, Facebook-like pages. For TripAdvisor, it is creating a new publishing platform for travel brands in the process.

China's Big 5 Hotel Platforms Dominate Market

Hotel F&B·18 September 2018
Almost the entire online hotel booking market in China is controlled by the Big 5 – Ctrip, Meituan, Tongcheng, eLong and Fliggy. They accounted for 96.4% of all online bookings in the second quarter this year.
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Checking in with Marcel Thoma, General Manager, The Upper House

Hotel F&B·18 September 2018
One of the youngest general managers in the industry, Marcel Thoma has helmed the distinctly luxe Upper House in the heart of Hong Kong for the last few years. The 117-key hotel sits atop the Pacific Place in Admiralty and is known for its high standards of service and also its more than 400 commissioned art works within the property.

Are Airlines Missing a Trick with their APIs

Hotel F&B·18 September 2018
Historically the Low Cost Carriers (LCC) exclusively focused on selling their seats via direct bookings. However, views have changed over recent years and many of the major LCCs in Europe have been busy forging new indirect distributions arrangements with the major GDSs. The impetus behind this move has been to grow visibility and bookings from the less price sensitive business sector who still largely book through their travel management processes.

How to Use Photography to Make Your Hotel Stand Out

Hotel F&B·18 September 2018
Planners are increasingly relying on digital resources, such as hotel websites and online sourcing platforms, to research and find venues. The key to those resources? Photos. Even if you feature videos and virtual-reality tours, planners still expect to see photos of meeting spaces, guest rooms, public spaces, and more. Vibrant, stunning hotel photography is also a great way to catch the eye of planners browsing through industry publications and platforms.

Dear Lobby Boy, do you get IT?

Hotel F&B·18 September 2018
Back in 2015, Classic Hotels & Resorts was looking to make the most of the annual Super Bowl championship between the Seahawks and New England Patriots. Ahead of the event, Esteban Velez, who is VP of information technology & cyber security at the $200m chain, which has six hotels, worked with the US Department of Homeland Security to stage an attack on the hotel’s network. The idea was to test whether its security procedure stacked up, and whether staff were well prepared.

Harlequin expands Momentum range

Hotel F&B·18 September 2018
Harlequin has expanded its Momentum range, adding a mix of sophisticated designs inspired by urban geometrics, x-ray floral patterns, pixelated forms and yarn wrap structures.

WIT Startup Pitch 2018 announces shortlisted startups, and new collaboration with Amazon Web Services

Hotel F&B·18 September 2018
Webintravel (WiT) is collaborating with Amazon Web Services (AWS) for the first time in its annual Startup Pitch event, offering AWS Cloud credits, training, and support to the 12 shortlisted startups selected to participate in the WiT Startup Pitch 2018.

AccorHotels Expects Voice Search to Be Revolutionary for Travel

Hotel F&B·18 September 2018
Voice search isn't ubiquitous for travel yet, but as consumers grow more comfortable with the technology, travel brands should be making major inroads too.

Hotel Hopping: Pop-Up Hotels are a Hit Around the Globe

Hotel F&B·18 September 2018
It’s no longer just a fad: The concept of the pop-up hotel has proven it has what it takes to be a full-fledged trend and now they’re popping up all over the place.

New app part of joint exploration with SITA into the future benefits of AR for air transport

Hotel F&B·18 September 2018
Virgin Atlantic is introducing innovative training technology – as part of an innovation collaboration with SITA, the leading global IT provider – that allows the airline’s cabin crew to use augmented reality to familiarize themselves with new aircraft.

ITB Asia 2018 will reimagine travel with an extensive conference programme of 200 speakers

Hotel F&B·17 September 2018
ITB Asia, ‘Asia’s Leading Travel Trade Show’, will bring together 200 speakers delivering over 200 hours of discussion to offer a well-rounded experience where industry leaders will network and discover the future of travel. Under the conference theme ‘Travel Reimagined’, ITB Asia 2018 will showcase an extensive programme of key presentations and discussions by industry heavyweights from the travel and tourism sector from 17 – 19 October 2018 at the Sands Expo and Convention Centre in Marina Bay Sands.

Insights Spotlight: Revenue Management

Hotel F&B·17 September 2018
We’re taking the time to shine a spotlight on some of the great insights we’ve collected over the past few months. This week’s focus topic is Revenue Management.

Pebblebrook plans next steps following LaSalle merger

Hotel F&B·17 September 2018
Now that Pebblebrook Hotel Trust will be acquiring LaSalle Hotel Properties, the company’s next move will be to reduce debt by selling as much as $1 billion in assets within six months to a year of the closing.

Are Hotels missing a trick with their APIs?

Hotel F&B·17 September 2018
Connecting sales and reservation channels directly to third party distributors using APIs is on the rise. It means travel distributors such as wholesalers and online agents can get direct access to hotel to inventory systems, to search for availability and make bookings.

It's Budget Season... Are You Ready?

Hotel F&B·17 September 2018
According to Hospitality Technology’s 2018 Customer Engagement Technology Study, 65% of guests say they are willing to pay higher rates and are more likely to return to a hotel that offers access to the technology they deem important. Guests’ technology demands for 2019 include having a hotel mobile app with a variety of features, the ability to check-in and out from a mobile device, and high-tech features available in guestrooms. However, travelers aren’t the only people demanding better hotel technology.

tnoozLIVE@AviationFestival - Bonny Simi, president, JetBlue Technology Ventures

Hotel F&B·17 September 2018
JetBlue Technology Ventures (JTV) is likely to receive around 2,500 startup pitches this year, everyone of which will be looked at and get a response.

Cali Bamboo Expands Eco-Engineered Flooring Line

Hotel F&B·17 September 2018
In response to growing customer demand, Cali Bamboo, has added nine new floors to its Eco-Engineered bamboo flooring collection. Engineered planks are frequently a strategic choice, with a layered construction that makes them more dimensionally stable, and therefore better suited for high moisture environments like kitchens, bathrooms, and basements.

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