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  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • HFTP Compensation and Benefits Report: 2018 Data on Hospitality Staffing and Compensation

    The 2018 HFTP Compensation and Benefits Survey was released this summer and made available to HFTP members. This is a biannual report that was developed to provide information on salaries and benefits, and to give an ongoing profile of accounting, finance and technology professionals in the hospitality industry.

  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

  • Primary Club Metrics

    Survey results identify which metrics are most often used to determine performance. By Agnes DeFranco, Ed.D., CHAE; Tanya Venegas, MBA, MHM, CHIA; and Amanda Belarmino

How Social Media Marketing Can Help Hotels Stop the Growing Operating Costs

Hotel F&B·21 January 2019
Can Social Media Marketing HELP Hotels stop the growing operation costs? I previously talked about pain points Hotels experience with Social Media Marketing, such as content, engagement, and online visibility.

The Howard Hughes Corporation Names Cox Business as Las Vegas Ballpark Technology Sponsor

Hotel F&B·18 January 2019
The Howard Hughes Corporation®, developer of the Summerlin® master planned community and Las Vegas Ballpark®, today announced a multi-year partnership designating Cox Business as the Technology Sponsor of the new 10,000-capacity stadium. Currently under construction at Downtown Summerlin®, Las Vegas Ballpark is the future home of the Las Vegas Aviators®, the city’s professional Triple-A baseball team of the Pacific Coast League (PCL) and affiliate of the Oakland Athletics.
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What is Hotel PMS

Hotel F&B·14 January 2019
A Hotel property management system (Hotel PMS) is a software that helps hotels efficiently organize, schedule and manage their daily operations. It enables hotels, both small & independent and groups to handle front office workflow including booking, guest check-in & checkout, assigning rooms to guests, delegating housekeeping tasks and billing etc. Also referred to as a Hotel Software and working as the nerve centre of hotel operations, it ensures the seamless flow of interdepartmental information. This helps hotel staff to better coordinate the operational functions across all the departments. In simple words, a hotel PMS automates and streamlines operations, saves man-hours and helps serve guests better.

A Look Ahead: All of the 2019 HFTP Events You Should Attend for Your Professional Development

Hotel F&B·14 January 2019
Professional progress should be at the top of your list for new year’s resolutions along with health, happiness and making the world a better place — and HFTP has big plans for your professional development in 2019. Here are all of the events that HFTP has organized in the coming year to help you grow your career and expand your knowledge of finance and technology in the hospitality industry.

63% of Young Adults Use Third-Party Delivery Apps: Study

Hotel F&B·11 January 2019
Young adults with annual incomes of less than $10,000 per year are more likely to use a third-party delivery app to order food, according to study conducted by Zion & Zion. This study, conducted by the Zion & Zion market research team, was based on a nationwide survey of 2,928 U.S. consumers ages 18 and up, and reveals the demographics and usage trends of users of third-party food deliver apps.

Encore Presentation

Hotel F&B·10 January 2019
Building on the success of its inaugural event, Hotel Interactive®, Inc. has unveiled the details of its second annual Lodging Industry Elite awards to recognize leading hospitality executives, as well as the most impactful projects and brands, of 2018.

Report: Global REITs Expected to Deliver 9-10% Returns

Hotel F&B·10 January 2019
Timbercreek Investment Management Inc. has released its 2019 Market Outlook, which identifies key trends the firm anticipates for global real estate securities in the year ahead. Overall, the report forecasts attractive performance across many markets, including Canada, the United States and Europe. "While we are cognizant of the fact that the global growth trajectory is ...
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Defining ROI (and what's different about ROI for events)

Hotel F&B·10 January 2019
Event ROI is one of the hottest buzzwords in the industry. But it means something different for every meetings and events planner. At its essence, it's all about proving the success of your event, which can seem daunting. From figuring out what success looks like to what data to use, there are endless directions you

How One Casino Helps Guests Feel They're at the Game

Hotel F&B·10 January 2019
A casino sportsbook may be the most exciting place to be during the first round of March Madness. Students (21 years old and above, of course), alumni, bettors and casual fans gather in one place to watch 32 college basketball games over two days. With four games going on at once, the cacophony in the sportsbook is music to my ears.

Madigan Pratt to Share Key Integrated Marketing Insights at 2019 HSMAI Digital Marketing Strategy Conference

Hotel F&B· 9 January 2019
This January 23, 2019, the best and brightest in hospitality sales and marketing will convene at the New York Marriott Marquis on Times Square for the 2019 HSMAI Digital Marketing Strategy Conference. Distinguished experts will speak with senior leaders in hotel marketing to connect and engage about the most important strategic issues facing the business today.
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How can you reduce your cancellation rates in 2019?

Hotel F&B· 9 January 2019
With consumer expectations at an all-time high, and their spending habits continuing to rise considerably, marketeers across the board are challenged with how best to keep them engaged. In order to beat a seemingly endless stream of competitors it’s become a necessity to shape our offerings around what people are demanding of every industry. When it comes to booking a hotel, one key expectation has been instilled in all of us by the rise of OTAs: free cancellations.

Is Your Business Center Computer an Incident Waiting to Happen?

Hotel F&B· 9 January 2019
Did you see the DA’s closing argument on your hotel’s… business center computer? I did. Perhaps not on your company’s business center computer, but quite recently I encountered such a document on a hotel’s business center computer. Beyond this document it appears that an individual from the hotel’s parent company used the computer as well. Someone had connected to their OneDrive account and left everything that OneDrive was synching on the business center computer.

Workplace Harassment: Making Sense of Rapid Developments in the #MeToo Era

Hotel F&B· 8 January 2019
Workplace harassment is a complex and multi-faceted issue that affects every industry. Susan Brecher and Katrina Nobles from the Scheinman Institute at Cornell University are faculty experts in the fields of conflict resolution, employment law, and employee relations. They sat down with eCornell’s Chris Wofford to discuss the various ways in which organizations can respond to workplace harassment.
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3 Tips to Maximize Your Event Budget

Hotel F&B· 7 January 2019
Staying on budget for meetings and events is a tough task for even the most detailed planner, but there are creative ways to trim costs without sacrificing the quality of your experience. As yearly budgets get tighter, having a cost-conscious game plan is a must. Here are three tips to set your business meeting up for success
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2019 Plea to Hotel PMS providers for Distribution Cost Tracking Functionality

Hotel F&B· 7 January 2019
Over the last few years there has been much discussion in the the world of hotel revenue management on managing GOPPAR and NREVPAR over only REVPAR. Understanding the cost of distribution is vital to the financial success of every hotel. For this we would need our systems to support us in registering and calculating such costs. Unfortunately many hotel Property Management Systems (PMS) have not yet evolved sufficiently in this area.

The Next Phase in Delivery: Virtual Kitchens Are Here to Stay

Hotel F&B· 7 January 2019
As off-premise restaurant trends dominate headlines with ideas like drone-delivered pizza, it’s tough to distinguish reality from clickbait. Virtual Kitchens (or “Dark” Kitchens), however, are the real deal, and a business model hospitality leaders should consider. What are virtual kitchens? They’re spaces, new or existing, that restaurants can leverage to boost business, specifically focusing on food delivery and quick-service sales. Existing restaurants and aspiring chefs alike are beginning to discover how this model could revolutionize food delivery and their bottom lines.

Upgrade Your Guestroom in 2019 with These 5 Technologies

Hotel F&B· 7 January 2019
Anytime we consider adopting new technology for business, there is risk that we are too far ahead of a trend or too far behind it. The art becomes knowing when exactly is the right time to adopt technology and that rarely means being the first or the last to do so. So how do you know when to adopt a new technology for your hotel business?

Designers Add Fireplaces To Attract Guests To Hotel Public Spaces

Hotel F&B· 4 January 2019
The lobby fireplace has long been a staple in certain types of lodging properties—from ski-in resorts to country inns. With an ever-growing focus on making public spaces more engaging and attractive to guests, hotels across a variety of markets and segments are increasingly designing indoor and outdoor spaces to include fireplaces and fire pits. These natural gathering places are designed to draw guests in and encourage them to linger longer.

7 Sure-Fire Ways to Know your Current System is Outdated

Hotel F&B· 4 January 2019
In the hospitality world, a hotel’s ability to remain ahead of industry trends can — in many ways — make or break its ability to appeal to new travelers, as well as maintain long-term guest loyalty.

Will a New Marriott-Expedia Contract Signal a Sea Change in the Direct Booking Wars?

Hotel F&B· 3 January 2019
Until the details are finalized, the jury's still out on the impact of a Marriott-Expedia agreement. But suffice it to say, these frenemies still depend on one another.

China Fears Rattle Marriott and Hilton Investors

Hotel F&B· 3 January 2019
China's weak consumer spending is leading to concerns for hospitality giants following Apple's guidance adjustment.

Lodging Forecast 2019: Industry Threats Yet Growth

Hotel F&B· 3 January 2019
Reading forecast content from the plethora of prognosticators out there can drive one into craziness. Clearly, the current economy has strengths like consumer confidence, employment levels, low oil/gas prices, and purchasing managers sentiments as expressed by the Institute of Supply Management (ISM). Gross Domestic Product (GDP) has been growing at a strong 3 percent +/- rate and most pundits expect a 2-3 percent increase in revenue per available room (RevPAR), largely attributed to average daily rates (ADR).

Are Colorado Ski-Resort Hotels Posed for a Rebound?

Hotel F&B· 3 January 2019
Owning and operating a hotel always has some degree of risk. However, for hotels located in ski-resort regions, this risk continues to be amplified. Risk factors include continued growth of the online home-sharing industry (Airbnb, VRBO, etc.) introducing new supply from non-hotel assets, as well as the seasonal nature of these mountain communities.

What Singaporeans want from a holiday home rental

Hotel F&B· 3 January 2019
What do Singaporean travellers look for when renting holiday accommodation? It seems they want a ‘home away from home’ judging from their choice of the top three amenities in a rental – kitchen, air-conditioning and WiFi access.

7 Tools to Simplify Digital Marketing in 2019

Hotel F&B· 3 January 2019
The digital era has introduced some astonishingly powerful marketing mechanisms, not least of which include email, search engines and social channels.

McCain Foodservice Provides Operators with Resources to Amplify Takeout and Delivery

Hotel F&B· 3 January 2019
With takeout and delivery orders on the rise, McCAIN FOODSERVICE provides operators products, tips and tools perfect for meeting and exceeding consumer expectations.

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