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  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • HFTP Compensation and Benefits Report: 2018 Data on Hospitality Staffing and Compensation

    The 2018 HFTP Compensation and Benefits Survey was released this summer and made available to HFTP members. This is a biannual report that was developed to provide information on salaries and benefits, and to give an ongoing profile of accounting, finance and technology professionals in the hospitality industry.

  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

  • Primary Club Metrics

    Survey results identify which metrics are most often used to determine performance. By Agnes DeFranco, Ed.D., CHAE; Tanya Venegas, MBA, MHM, CHIA; and Amanda Belarmino

Mobile Bellhop Bar Unpacks Cocktails at Loews Hotels (with Photo Gallery)

Hotel F&B·24 October 2018
Loews Hotels is nodding to the past while serving handcrafted cocktails with The Bellhop Bar by Loews Hotels, a retrofitted steamer trunk packed with bespoke beverages stored in antique apothecary-style bottles, on display in 19 properties from 5 p.m. to 7 p.m. daily.

DesignLife Associates launches iOS app

Hotel F&B·12 October 2018
The DLAppTap from DesignLife Associates is an innovative iPhone and iPad app that allows hotels to sell the products in their properties without the need for in-house retail operations, helping them capitalise on new revenue streams, achieve ROI from refurbishments and provide higher levels of guest-centric services.

Proactive crisis communication: profiting from the calm before the storm

Hotel F&B·11 October 2018
Crises can derive from humans or natural events. They may or may not be controlled or controllable…BUT YOUR MESSAGE CAN BE!

Woodmont, Milestone acquire dual-branded Winston-Salem, N.C., hotel

Hotel F&B·11 October 2018
Woodmont Lodging, a real estate investment firm specializing in select-service and extended-stay hotels, and Milestone Companies, an owner and operator of hospitality properties, acquired the SpringHill Suites by Marriott Winston-Salem Hanes Mall and the Home2 Suites by Hilton Winston-Salem Hanes Mall. Milestone Hospitality Management will manage the properties.

Mediterranean-focused companies see profits fall post summer swelter

Hotel F&B·11 October 2018
TUI Group and Thomas Cook, tour operators that also have stakes in hotels, have issued updates to show how the hot summer in Europe affected performance.

Easy-to-follow guidelines on Real Customer Service from Disney

Hotel F&B·11 October 2018
The author of this book has been responsible in his career for the customer service at one of the world’s best known service delivery companies -DisneyWorld. He was responsible for 40,000 people in hotels, theme parks, shopping, entertainment and sports centers.

The Lake Hotel: How they Increased Their Revenue & Direct Bookings

Hotel F&B·11 October 2018
Resting by an idyllic, lakeside setting with a cozy, authentic feel, it’s no wonder that The Lake Hotel Killarney has been welcoming guests with a flourish since the 1820s. Described as “bucolic”, “rejuvenating” and an “Irish paradise” by those who have visited, the third generation of the Huggard family are certainly fulfilling the original legacy of true Irish hospitality, left by Ms Hilda Huggard.

Hotel Budgeting & Distribution Channels: Analyze How You're Tracking

Hotel F&B·11 October 2018
Today's hoteliers grasp the importance of segmentation - understanding which guest segments comprise their total customer base in terms of metrics like demographics, average booking window, market segment, purpose, and length of stay. However, in order to budget for profitability effectively, you must also determine which distribution channels those guests book and use that information to establish your optimal distribution channel mix.

Latest Social Media Changes Affecting Hotels and Resorts

Hotel F&B·11 October 2018
The last two weeks had some big news in the social media world, with everything from access to new APIs being rolled out to features that give users new ways to shop on platform. There’s a lot to cover, so let’s dive in to look at all the social media changes affecting hotels and resorts happening now.

2019 B2B Content Marketing Benchmarks, Budgets, and Trends: A First Look at New Research

Hotel F&B·11 October 2018
There's a lot to love in the findings from our newest B2B content marketing research. An audience-first mindset. Focus on trust. Storytelling as a nurturing tool.

Porter & Sail and Design Hotels unveil 'fresh way' to book hotels in new partnership

Hotel F&B·11 October 2018
Two curated online travel platforms, Porter & Sail and Design Hotels, are collaborating to deliver what is described as “an ultimate mobile hotel experience.”

Retailers: is your customer experience strategy working?

Hotel F&B·11 October 2018
Smart retailers know that omnichannel customer experience isn't just about marketing anymore. It’s about bridging all your digital and physical channels to recognize customers wherever they are, collecting data and understanding the retail customer’s purchasing journey. By taking customer data, product data, and supply chain data - and applying predictive and prescriptive analytics - your omnichannel analytics strategy can be so much more!

Expert's Opinion: Securing the Perfect Site For Your Hotel

Hotel F&B·11 October 2018
Here at Net Affinity, each individual member of our team is bursting with knowledge, passion and skill that needs to be shared. That’s where our Expert’s Opinion comes into play. It’s time for part two of our series! This week we got chatting to Julie, our Project Manager. Julie’s focus is on all aspects of a website build, including strategic planning, online marketing and conversion optimisation. Julie will be sharing her insight into securing the perfect website for your hotel.

Mastercard Adds New Hotel Benefits For Elite Cardholders

Hotel F&B·10 October 2018
New perks are coming down the line for Mastercard holders with mid-range and premium credit cards. Starting this week, members who hold World and World Elite cards are able to take advantage of a new Hotel Stay and Lowest Hotel Rate guarantee offered through the service, giving elite travelers an extra layer of protection for any booked travel.

Tambourine - Hotel SEO: How Will Google's New EAT Algorithm Affect Your Property?

Hotel F&B·10 October 2018
Google rolled out a new algorithm update that is already causing widespread changes in both organic and local search engine rankings. In August, Google rolled out a new algorithm update that is already causing widespread changes in both organic and local search engine rankings.

Hotel Equities and Tapestry Collection by Hilton Unveil Plans for Iconic United Artists Tower on Nashville's Music Row

Hotel F&B·10 October 2018
Hotel Equities (HE), the hospitality industry’s premier hotel management and development company, and Tapestry Collection by Hilton, revealed plans to transform Nashville’s iconic United Artists Tower into an upscale, 185-room boutique hotel under Tapestry Collection by Hilton brand. The property, owned by Sai Ram 009 LLC, is located at 50 Music Square West in the heart of Nashville’s famed Music Row in close proximity to music titans BMI, ASCAP, SESAC, CMA and Curb Records to name a few.

How two students used data science to analyze 'real-world' problems

Hotel F&B·10 October 2018
We hear a lot about data science nowadays, but do you ever wonder how it’s being used to help solve real-world problems? In my first post of this blog series, we heard why two students chose to pursue a STEM field and what appealed to them about data science. Today, we'll hear how they put that knowledge to work on a real-world data science project.

The Art of the Upsell: Generating Incremental Revenue

Hotel F&B·10 October 2018
Does your hotel offer ancillary services, but guests rarely book them? Do you want to offer better experiences but have trouble getting offers in front of your guests? If that sounds familiar, you’re not alone.

SAP announces commerce platform Upscale into US market today

Hotel F&B·10 October 2018
Upscale is a mobile-first, direct to consumer commerce platform that can be deployed in 7-14 days. One of its first use cases? New Era baseball caps.

NZ investors plan Rees Queenstown brand expansion after management buyout

Hotel F&B·10 October 2018
Two senior members of management at The Rees Hotel Queenstown, along with interests associated with New Zealand investment firm Pioneer Capital, have purchased management rights to the hotel and will this week take control as part of a broad plan to expand the brand into a chain of five boutique properties.

Asian conglomerate buys Glasgow, Scotland, hotel

Hotel F&B· 9 October 2018
Less than a year after it went on the market, the Hotel Indigo Glasgow (Scotland) has new ownership.

Marriott Launches New Media Campaign for Soft Brand Collections

Hotel F&B· 9 October 2018
Marriott International has debuted a multi-millon dollar media campaign showcasing the power of its independent hotel platform across the company’s three collection brands: The Luxury Collection, Autograph Collection Hotels, and Tribute Portfolio. Rolling out globally through the end of the year, the creative campaign reinforces Marriott International’s global portfolio of 300 independent properties growing in lockstep with demand among today’s consumers for uniquely individual travel experiences.

HotSpot International's Commitment Deepens with Acquisition of Sunray Technology Ventures, Inc.

Hotel F&B· 9 October 2018
HotSpot International has announced its intention to acquire Sunray Technology Ventures Inc. (“Sunray”), a leader in hospitality network design and management. The acquisition of Sunray enhances HotSpot International’s capabilities of providing industry-leading networking services to its customers throughout the U.S. and Latin America, and underscores a five-year working relationship between the two vanguards.

What European Luxury Hotels Can Learn from Their Midscale Cousins

Hotel F&B· 9 October 2018
Maybe it's because Europe has a higher percentage of independent hotels. Maybe it's because Europe is made up of so many distinct cultures. Regardless, it seems that for some reason, in Europe, hospitality industry innovation tilts toward individuality. Analysts tell us why that is the case.

Following the customer journey! The ways of a traveller!

Hotel F&B· 9 October 2018
The significance of a customer’s journey has, in a way, been diluted in today’s digital age. With the landscape diversifying and the consumers inquisitiveness at its peak, searching for the most beneficial option out of the now more numerous options, boils down to a matter of preference.

Highlights from the 2018 Reputation Rankings: Luxury Brands

Hotel F&B· 9 October 2018
Over the next several weeks we’ll take a closer look at data in each segment of ReviewPro’s 2018 Hotel Brand Reputation Rankings report. Our report analyzes over 15 million reviews of 32,359 branded hotels in the U.S. and Canada posted between April 1, 2017, and March 31, 2018. This week we focus on the luxury brand segment. Who are the best and worst performers, and what does it take to climb the rankings?

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