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  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

  • Primary Club Metrics

    Survey results identify which metrics are most often used to determine performance. By Agnes DeFranco, Ed.D., CHAE; Tanya Venegas, MBA, MHM, CHIA; and Amanda Belarmino

  • Job Description Template: Club Accounting Positions

    The HFTP Americas Research Center has developed example job descriptions for club accounting positions. The process involved reviewing sample job descriptions, and compiling the information into standardized job descriptions.

How Tiny Homes Are Helping to Broaden High-End Travel - Travel Services·17 April 2019
Size isn't everything. And tiny luxury homes have some big advantages over larger, fancier properties.

When Luxury Goes Small - Travel Services·16 April 2019
While secondary cities are having their moments, rural regions remain largely undiscovered by higher-end tourists. That's partly because of a lack of quality accommodations. But thanks to the recent tiny home phenomenon, even remote areas can attract visitors looking for something different.

Travelers With Disabilities May Find Advantages in Using Travel Advisor Specialists - Travel Services·16 April 2019
The number of people with disabilities is increasing and travel advisors need to understand this demographic. If they don't, not only will they lose business to specialist agencies, they may also risk prosecution.

Travel Advisors Serving LGBTQ Travelers Must Know All the Nuances - Travel Services· 2 April 2019
Travel advisors serving the LGBTQ community need to be familiar with norms and laws affecting their clients in destinations around the globe. That doesn't mean banning every unfriendly destination, but does require knowing how to deal with them.

Southwest's Low Airfares to Hawaii Coupled With Soaring Hotel Rates Could Squeeze Vacationers - Travel Services·27 March 2019
As Southwest Airlines ramps up its highly anticipated Hawaii service, fares from the mainland and between the islands are expected to become more competitive and encourage more tourism. The question is whether Hawaii's infrastructure, which is already impacted by high room rates and occupancies, can handle it.

The Luxury Travel Industry's Most Overused Buzzwords - Travel Services·26 March 2019
While journalists are never in favor of banning speech, we are all in when it comes to retiring cliches, shibboleths, and truthiness. See if any of the travel marketing "hidden gems" mentioned below make your list.

Luxury Yachts Are Changing the Galapagos One Cruise at a Time - Travel Services·25 March 2019
Are luxury yachts the solution to preventing overtourism in the Galapagos or are they part of the problem?

Travel Advisors Tap Into Lucrative Destination Weddings Driven by Immigrants - Travel Services·20 March 2019
South Asian destination weddings, which involve large groups and multi-night stays, are big business for a growing number of resorts and travel advisors. Succeeding in the niche requires a marriage of cultural knowledge and logistical skill.

Key Benchmarks for Marketing Operations in Tours and Activities: New Skift Research - Travel Services·19 March 2019
As travel CMOs and their teams take on more responsibilities, a well-designed and articulated operations plan is crucial for delivering marketing success. Use this series of Skift Research reports to see how you stack up against other companies in your sector in key operational areas and set up strategies to optimize.

The Meticulous Detail and Effort Behind the Hotel Bathrobe - Travel Services·19 March 2019
A room in a luxury hotel is certainly incomplete without a bathrobe. But beyond satisfying guest expectations, brands are realizing that spiffing up their wraparound options can shower them with extra benefits.

Travel Advisors Find South Asian Destination Weddings Very Lucrative But Tough - Travel Services·19 March 2019
South Asian destination weddings are a lucrative and growing travel niche, fueled by demand from affluent Indian immigrant communities in North America. However, travel advisors need to be prepared for complex challenges.

Adventure Travel Specialists Take Customers Beyond the Beach - Travel Services·19 March 2019
Adventure travel is a booming niche that many agencies would be wise to take on. Given the trends for retirees to live longer and healthier lives, and for millennials to search for unique experiences, this segment of the travel market is just getting started.

Finding the Right Approach to High-End Wellness - Travel Services·13 March 2019
With their extensive global contacts, luxury tour operators have an advantage over newer wellness upstarts. They've just got to make sure they are putting on the kind of vacations travelers want.

Four Seasons and Costco Direct-Booking Efforts Irk Travel Advisors - Travel Services·12 March 2019
A recent Today show segment touting Costco Travel is riling ASTA, as are Four Seasons ads on Facebook promising perks for direct bookings. Travel advisors are irked as well, but are finding ways to hold their own.

Would Tax Law Proposals Kill Travel Agencies in Some States? - Travel Services·12 March 2019
As states look for new sources of tax revenue in the service-driven economy, businesses like travel agencies are viewed as likely targets. Ignorance among legislators of how agencies operate and why added taxes would be devastating for many is part of the problem.

Luxury Tour Operators Expand Into Wellness to Meet New Demand - Travel Services·12 March 2019
Luxury tour operators have incredible advantages over wellness industry competitors in crafting dynamic, immersive wellness-first travel experiences. However, they must adapt to this new market quickly to avoid stagnation in crafting luxury that is better-suited to past generations.

Dealing With Increased Choice at Events - Travel Services· 7 March 2019
As conference programming becomes more complex, attendees need suggestions of how to pick the most rewarding path. Personalization through mobile apps is just one way to reduce friction going forward.

Making Room Service Truly High-End - Travel Services· 6 March 2019
Sometimes the best way to succeed is to take a contrarian approach.

Certify and Chrome River to Challenge Expense Leader SAP Concur - Travel Services· 5 March 2019
The combined Certify and Chrome River still pales in scope when compared to global behemoth SAP Concur. The approach of offering a variety of different services instead of a single platform, though, has potential in a fragmented global market for expense software services.

Overtourism Has Travel Advisors Telling Their Customers to Please Go Somewhere Else - Travel Services· 5 March 2019
While everyone has heard horror stories of lining up for hours for a glimpse of a tourist attraction, overcrowded destinations and hostile locals, travel advisors are still faced with requests to visit the world's most popular places. They have a dilemma: Do they make the booking or risk losing the business by recommending alternatives?

Hispanic-Owned Travel Agency Emphasizes Trust as Key Selling Point - Travel Services· 5 March 2019
Express Travel, a travel agency serving a largely Hispanic customer base, has built an extensive clientele over the past 30 years. Relationships, community involvement, and intimate awareness of how its clients like to travel have a lot to do with its success.

This California Destination Is on the Forefront of Innovative Meetings and Events - Travel Services· 1 March 2019
Scientific research has proved the connection between inspirational environments and forward thinking ideas. No wonder visionary meeting planners have embraced Monterey County, where a history of innovation and scenic landscapes collide.

Convene Co-Founder Sees Sweet Spot Between Co-Working and Events - Travel Services·28 February 2019
Bringing hospitality into the office experience is an elegant way to provide a better experience for workers.

How Luxury Hospitality Can Use Technology to Stay Human - Travel Services·26 February 2019
Trends in travel are never mutually exclusive. We take a look at a new report out of Switzerland to examine how the biggest trends in hospitality overlap and how they impact the luxury sector.

How San Francisco Deals With Skyrocketing Events Demand - Travel Services·20 February 2019
San Francisco remains a major draw for events despite high costs and other pervasive problems. Perhaps the Bay Area can turn to the creative thinking its known for to solve some of these issues.

Australian Travel Advisors Find That Luxury Clients Still Care About Price - Travel Services·19 February 2019
Survey findings about a healthy luxury travel market in Australia demonstrate significant and lucrative opportunities for travel advisors who can meet clients' lofty expectations while still delivering value.


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