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  • Success in the Sunshine State: Highlights from HFTP's 2018 Florida Regional Conference

    The beautiful Sarasota Westin Hotel — with its bright white facade, multitudinous windows and stunning rooftop pool area — made a very picturesque setting for the 2018 HFTP Florida Regional Conference, which took place July 25–27, 2018.

  • Annual Convention 2018: A True HFTP Experience in the Land of the Kentucky Derby

    On the bank of the Ohio River in the east south-central region of the United States looms Kentucky’s largest city, Louisville — home to the famed Kentucky Derby horse race, Kentucky Fried Chicken (KFC) and Louisville Slugger baseball bats.

  • Countdown to Opportunity: The Club & Hotel Controllers Conference 2018

    Written By: Laura Resco, official event guest blogger for the HFTP Club and Hotel Controllers Conference 2018 - One of the most important jobs of a graduate student is to produce original research that furthers the existing knowledge within an industry.

  • Primary Club Metrics

    Survey results identify which metrics are most often used to determine performance. By Agnes DeFranco, Ed.D., CHAE; Tanya Venegas, MBA, MHM, CHIA; and Amanda Belarmino

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Examining Personalization for Business Travelers

skift.com - Travel Services·10 August 2018
Serko CEO Darrin Grafton is our subject this week for the Skift Future of Corporate Travel Interview Series, discussing the ways that personalization and consumerization will impact the sector in years to come. It was an interesting conversation, with insights into not just the promise of better booking tools but the pitfalls of too much automation in a space defined by effectively servicing travelers.
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Interview: Bringing a Consumer Experience to Corporate Travel

skift.com - Travel Services· 9 August 2018
One of the biggest challenges for companies is simply getting their travelers to book how they're supposed to. The problem seems to be getting worse. Useful personalization and a more consumer-friendly experience will go a long way towards changing that.
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Tourism Giant TUI Group Bears Up Under European Heat and Maintains Sunny Outlook

skift.com - Travel Services· 9 August 2018
Just like Ryanair in the airline industry, TUI's relative strength means that it is able to weather external factors much better than its rivals.
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Minor Hotels Founder Offers Lessons in Bottom-Up Entrepreneurship

skift.com - Travel Services· 9 August 2018
Minor Hotels founder William Heinecke has had quite the entrepreneurial journey. As an American expat, he started his entire empire of businesses in Thailand from the age of 17. Here he shares thoughts about the state of hospitality, luxury, and embedding social good into the core of his properties.
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Planners Grapple With Pressure From Hotel Chains

skift.com - Travel Services· 9 August 2018
Planners are figuring out ways to lessen the impact of commission cuts, while many hoteliers in competitive markets have explored other ways to incentivize planners to book at their property. Creativity is necessary for planners to avoid a major financial hit with the industry now stacked against them.
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Meeting Planners Face Challenges Amid Commission Cuts in Sellers' Market

skift.com - Travel Services· 8 August 2018
The third party commission cuts by a growing number of hotel companies are emerging as planners' biggest challenge in 2018. That's followed by the current sellers' market but, somehow, the cuts feel personal.
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The Many Ways Travel Companies Target Luxury Agents

skift.com - Travel Services· 8 August 2018
Travel agents are still a key part of the travel ecosystem, especially at the luxury end of the market with consumers happy to outsource their travel planning to professionals. Underscoring their importance are the many ways luxury travel companies — especially hotels and tour operators — are willing to accommodate agents.
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SkiftX Webinar: How Hotels Are Using Cloud-Based Tools to Attract Meetings

skift.com - Travel Services· 7 August 2018
Register for our next webinar on August 28 when we'll dive into the recent disruptions within the meetings and events industry that are forcing hoteliers to rethink how they attract meeting planners.
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Sabre Agrees to Pilot New Technologies With American Airlines and Other Travel Giants

skift.com - Travel Services· 7 August 2018
After years of friction, Sabre and corporate travel giants American Express Global Business Travel, Carlson Wagonlit, and Flight Centre, have agreed to work together to test what new distribution methods might look like. Questions of who will pay what have been postponed.
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How Luxury Operators Dial Into Top-Producing Agents

skift.com - Travel Services· 7 August 2018
It's an old business axiom that 20 percent of customers are responsible for 80 percent of one's business. Top travel companies are recognizing this is certainly the case in the world of luxury travel agents. That's why more and more of them are starting to create novel programs for their best sellers.
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Hyatt Expands Loyalty Program to New Luxury Hotel Partners

skift.com - Travel Services· 7 August 2018
When Chicago-based Hyatt Hotels launched a new loyalty program in 2016 that focused on experiences rather than direct competition with the Marriotts and Hiltons of the world, many were left scratching their heads about how the new World of Hyatt would end up holding water. Ultimately, some hardcore business travelers may have defected, but here in 2018, things are starting to look a lot more interesting for the World of Hyatt program and its members.
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TripActions Wants to Empower Stress-Free Business Travel

skift.com - Travel Services· 6 August 2018
Most would agree that business travel hasn't kept up with changing markets, shifting consumer behaviors, and new technologies. TripActions believes there's a real opportunity to change this.
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Every One of Thomas Cook's 17 Brands, Explained

skift.com - Travel Services· 6 August 2018
As befits an organization that can trace its roots back almost two centuries, Thomas Cook Group has collected its fair share of brands. A series of mergers and acquisitions in the 2000s created a bloated travel behemoth, eventually bringing the London-based company close to collapse. Just barely surviving, management has worked hard to slim down the travel company and make it relevant for 21st century tourism.
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Australia Looks to Future of Distribution

skift.com - Travel Services· 3 August 2018
Despite the headlines about what more advanced technology can do to help airlines better merchandise their products, progress has remained slow across the industry.
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Why Travelport's CEO Isn't Worried About Brexit

skift.com - Travel Services· 2 August 2018
In an interview, Travelport CEO Gordon Wilson strikes an optimistic tone for his company and for the negotiations at large over the fate of Britain's relationship with the European Union. We'll see if his confidence will be borne out by events.
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Corporate Travel Sector Eyes a New Distribution Model Down Under

skift.com - Travel Services· 2 August 2018
Qantas, Serko, and Corporate Travel Management are leading the charge towards new distribution capability adoption in Australia, promising better access to rich content. They will have to overcome plenty of confusion in the market, however, before the new distribution channels are fully accepted.
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Cvent Predicts a Tech Shakeup Looms

skift.com - Travel Services· 2 August 2018
In Las Vegas last week, I had the pleasure of attending Cvent Connect 2018 and chatting with event professionals from around the world.
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SkiftX Webinar: The Future of Online Event Management Platforms

skift.com - Travel Services· 1 August 2018
Register for our next webinar when we'll dive into the recent disruptions within the meetings and events industry that are forcing hoteliers to rethink how they attract meeting planners.
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Cvent's CEO on the Future of Event Experience

skift.com - Travel Services· 1 August 2018
Cvent wants to make it easier for customers to use a variety of its tools, in order to leverage the wide spectrum of data it collects on attendee behavior. Owing to the complexity of its platform, this remains a work in progress.
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AccorHotels' High-End Acquisition Problem

skift.com - Travel Services· 1 August 2018
Buying a company with potential doesn’t mean that company will necessarily fulfill it — just look at what’s happening at AccorHotels. It admitted last week to having trouble with two of its most high-profile acquisitions: homesharing platform Onefinestay and concierge service John Paul.
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Belize Is Latest Test Ground For Luxury Development and Environment

skift.com - Travel Services·31 July 2018
Belize should serve as a case study for conscious luxury development. There will be successes and lessons to watch for in the coming years as the effects of a small group of hoteliers' decisions play out in the local environment and culture.
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European Heat Wave to Singe Thomas Cook's Profits

skift.com - Travel Services·31 July 2018
Europe’s long hot summer has taken the edge off Thomas Cook Group’s profit with the tour operator expecting its bottom line for the year to fall to the lower end of current market guidance.
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Thomas Cook Shares Spike on Speculation It May Sell Its Airline

skift.com - Travel Services·30 July 2018
We've been here before with Thomas Cook and it's airline. It could do with the money of course, but the needs of its tour operator businesses complicate matters.
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Meeting Planners Turn to Mobile Tools for Event Sourcing

skift.com - Travel Services·30 July 2018
It’s well-known that business travel has surged in recent years. One byproduct has been larger meetings and more complexity for event planners.
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Higher Costs to Weigh on Business Travel

skift.com - Travel Services·27 July 2018
This week we have a couple updates on trends that will define the corporate travel ecosystem over the next few years. First, we have a look at how global air and hotel costs will rise in coming years. While costs have been rising for a while now, due to increased global demand, the difference going forward is that the global economy is at a high risk of a slowdown. This has major ramifications for business travel.
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Getting Smarter About Small Events

skift.com - Travel Services·26 July 2018
Small and simple meetings are garnering more interest across the meetings and events sector. And rightfully so. Eventbrite, probably the premier ticketing service for consumer events, has likely filed to go public as the event technology ecosystem offers up another potential unicorn. It’s an example of why organizations should embrace the mobile-first world we already live in.

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