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  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • HFTP Compensation and Benefits Report: 2018 Data on Hospitality Staffing and Compensation

    The 2018 HFTP Compensation and Benefits Survey was released this summer and made available to HFTP members. This is a biannual report that was developed to provide information on salaries and benefits, and to give an ongoing profile of accounting, finance and technology professionals in the hospitality industry.

  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

  • Primary Club Metrics

    Survey results identify which metrics are most often used to determine performance. By Agnes DeFranco, Ed.D., CHAE; Tanya Venegas, MBA, MHM, CHIA; and Amanda Belarmino

How San Francisco Deals With Skyrocketing Events Demand - Travel Services·20 February 2019
San Francisco remains a major draw for events despite high costs and other pervasive problems. Perhaps the Bay Area can turn to the creative thinking its known for to solve some of these issues.

Australian Travel Advisors Find That Luxury Clients Still Care About Price - Travel Services·19 February 2019
Survey findings about a healthy luxury travel market in Australia demonstrate significant and lucrative opportunities for travel advisors who can meet clients' lofty expectations while still delivering value.

When Travel Advisors Sell to Their Peers - Travel Services·13 February 2019
Consumer research indicates that Baby Boomers are not only the highest-spending travel demographic, but the one most likely to place trust in a travel advisor. This is illustrated by the success of The Roaming Boomers, an agency that derives almost all of its business from the Woodstock generation.

TUI Group Turns Toward Online Bookings as It Revamps Its Business - Travel Services·12 February 2019
It turns out TUI isn't immune to the challenges the rest of the European travel market is facing.

Advisors Tap Into the Changing Consumer Behavior of Boomer Travelers - Travel Services·12 February 2019
Despite all the marketing interest in reaching Millennials, it may be the Baby Boomer generation that is the most likely business source for travel advisors. It's a high-spending demographic that values interaction with those they can trust.

How a Little-Known Californian Surf Town Hopes to Win Over Luxury Tourists - Travel Services·12 February 2019
Upon hearing the names Laguna Niguel and Newport Beach, do you start itching to experience the luxe life in Southern California? Probably so. On the other hand, unless you are from Orange County, the name Dana Point conjures...well, not much. But a recently-formed DMO is looking to put Dana Point on the OC's luxury travel map.

Is the Post-Trip Phone Call a Lost Art in a Digital World? - Travel Services·12 February 2019
Following up with clients after a trip is a critical part of the travel-planning process. However, getting clients to truly open up about their experiences takes finesse.

Former Silversea Owner Takes Control of Abercrombie & Kent - Travel Services·12 February 2019
Mixing business with friendship can be a risky thing but it sounds like the prospective new owners of Abercrombie & Kent share the same views on luxury travel.

Travel Advisors Put the Thrill Back Into Vacation Planning - Travel Services· 6 February 2019
A growing number of travel advisors are offering mystery vacations, created by keeping trip details a secret from clients until the departure date. It puts the surprise element back in travel, which is something often lost these days, but the challenges for advisors are many.

Where to Find the World's Biggest Spenders - Travel Services· 5 February 2019
As luxury brands look to expand their global reach, they would be wise to look into markets where the almost-rich and the rich are getting richer. A new report maps out where wealth is scaling quickly.

TripActions Adopts U.S. Airlines' Next-Generation Storefront Effort - Travel Services· 5 February 2019
American, Delta, and United have partnered with tech firm ATPCO and business travel startup TripActions to show how they want their fares displayed on websites other than their own. Expect others to follow this model.

Virtuoso Looks to Help Agencies Get Beyond the Daily Grind - Travel Services·29 January 2019
Virtuoso is a you scratch my back and I'll scratch yours kind of business. The luxury travel network has some good programs to help member agencies, and that increases engagement with Virtuoso, and gives it learnings on how to keep refining the company.

ASTA Is Giving the Entire Travel Industry Advice on an Important Rebrand - Travel Services·29 January 2019
The letter ASTA sent was over-ambitious and a little dramatic, but ultimately a smart move and way overdue.

Black-Owned Agencies in the U.S. Carve a Successful Niche in African Tourism - Travel Services·22 January 2019
Henderson Travel, a black-owned agency founded back in the Civil Rights era, pioneered roots travel to Africa. Its continued success is a testament not just to the popularity of genealogical tourism, but a booming African-American travel market.

The Must-Have Items Travel Pros Always Take on the Road - Travel Services·22 January 2019
Take a page from the books of some experienced travel advisors from around the U.S. before you head out on your next adventure or business trip. We love the suggestion to swap out the hotel room's bar of soap with your favorite from home to start your day at ease.

China's Alibaba Trims Business Travel Spend as Trade War Concerns Mount - Travel Services·18 January 2019
Alibaba Group Holding Ltd. is cutting its spending on travel and postponing some new hiring as China’s largest e-commerce company braces for a slowing economy, people familiar with the matter said. Some new hires were told they can’t start until the new fiscal year begins in April, the people said, asking not to be named because the matter is private.

Enterprise Expands in Corporate Travel With Deem Acquisition - Travel Services·17 January 2019
Enterprise Holdings, the privately owned car rental giant, will acquire corporate travel provider Deem, which has pivoted away from broader technology solutions in recent years to focus on ground transportation services. The value of the deal, which is expected to close in the first quarter of 2019, was not disclosed.

Are Meetings the Perfect Place for Sexual Harassment? - Travel Services·16 January 2019
If ever an industry appeared perfectly suited to provoking sexual harassment, it would be meetings and events. A witch’s brew of ingredients — attendees being away from home, hotel environments, and free-flowing alcohol at no cost to the drinkers — seems to create the ideal environment for incidents that run afoul of the #MeToo movement… right?

Business Travel Remains Optimistic Despite Slowdown Warning Signs - Travel Services·10 January 2019
With a lingering government shutdown affecting travel to and from the U.S., and economic headwinds in play following instability in global stock markets, there is some concern that global business travel growth will be affected in 2019.

Event Security Trends in the New Year - Travel Services· 3 January 2019
The world is a dangerous place. As event planners are forced to manage and monitor risk, it's important to remember there are best practices for protecting your attendees.

New Safety Concerns Present Complicated Challenge for Event Organizers - Travel Services· 2 January 2019
Agencies and venues have stepped up to the plate to meet rising safety and security concerns among meetings organizers. The challenge is to fulfill duty of care obligations without impacting the delegate experience.

Flight Centre Expands in U.S. With Silicon Valley Acquisition - Travel Services·31 December 2018
Flight Centre's latest North American acquisition looks like a win-win. Casto Travel gets access to the group's technology, buying power, and marketing reach while the Australian-headquartered travel group expands its footprint in Silicon Valley.

TUI's Big Play in Tours and Activities - Travel Services·24 December 2018
When someone with the scale of TUI gets serious about something, you know it's a big deal. Now that it has got the right technology, it should be an easy win for a company with such a massive customer base.

Rewarding Smart Booking Choices to Go Mainstream - Travel Services·21 December 2018
Behavioral rewards still aren't super mainstream in corporate travel. But as companies choose the carrot instead of the stick when it comes to influencing travelers, more organizations are experimenting with it.

Behavioral Rewards Find Niche in Corporate Travel - Travel Services·20 December 2018
Some travelers take advantage of behavioral rewards, and others don't. The bigger picture shows, however, that the promise of a reward for making a particular travel booking decision is a good way to get buy-in from business travelers and give them something to look forward to after their trip.

What Went Wrong at Thomas Cook in 2018? - Travel Services·20 December 2018
Thomas Cook might have been a victim circumstance but it probably hasn't helped itself. It is caught between the asset-heavy approach of TUI and smaller, more nimble online rivals. It needs to get its house in order to ensure it doesn't keep repeating the same mistakes.


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