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  • Countdown to Opportunity: The Club & Hotel Controllers Conference 2018

    Written By: Laura Resco, official event guest blogger for the HFTP Club and Hotel Controllers Conference 2018 - One of the most important jobs of a graduate student is to produce original research that furthers the existing knowledge within an industry.

  • Primary Club Metrics

    Survey results identify which metrics are most often used to determine performance. By Agnes DeFranco, Ed.D., CHAE; Tanya Venegas, MBA, MHM, CHIA; and Amanda Belarmino

  • Controllers, Drive Your Professional Development: Attend CHCC 2018

    Club and hotel controllers: Do not miss the opportunity to get behind the wheel and take control of your own professional development. The Club and Hotel Controllers Conference (CHCC) — co-located with the world’s largest hospitality technology show HITEC® Houston at the George R.

  • Job Description Template: Club Accounting Positions

    The HFTP Americas Research Center has developed example job descriptions for club accounting positions. The process involved reviewing sample job descriptions, and compiling the information into standardized job descriptions.


How Travelport Is Embracing Blockchain - Travel Services·22 June 2018
Blockchain fever seems to have subsided somewhat in recent months, although big players across the travel industry are still experimenting with the technology.

Interview: Travelport Looks to Solve Hotel Distribution Problems With Blockchain - Travel Services·21 June 2018
Some think blockchain can help decentralize travel distribution, which has historically been dominated by a small handful of players. These entrenched companies, however, see blockchain as a technology that can help fix some of the inefficiencies in the travel distribution marketplace without fully disrupting the status quo.

Selling Event Tickets on Social Media Is Here to Stay - Travel Services·21 June 2018
Instagram already offers ticketing services in its app, and it seems like Snapchat is well on its way. Beyond selling tickets, though, both platforms are also jockeying to become the premier platform for augmented reality technology and content as the sector develops.

Royal Caribbean Places a Big Bet on Expedition Cruising - Travel Services·20 June 2018
Given the fact that Royal Caribbean didn’t have a true luxury offering, last week’s announcement that it was buying a majority stake in Silversea Cruises shouldn’t come as a complete surprise.

Lack of Used Private Jets Spurs Demand for Newer Aircraft - Travel Services·19 June 2018
Private jets are catching the eye of wealthy travelers and corporations following a period of soft pricing and reduced depreciation of used planes. For those who can afford it, a $9.7 million jet can be worth avoiding the traditional public aviation experience. They're buying now as prices have begun to creep higher.

Ponant's North American Push Highlights Growth in Expedition Cruising - Travel Services·19 June 2018
With luxury travelers getting more adventurous it is not a surprise to see expedition cruising growing in popularity. French company Ponant is making a big push in North America, something that is likely going to benefit the sector as a whole.

The Rise of the Las Vegas Innovation District - Travel Services·19 June 2018
In this Skift report, we examine how Las Vegas is evolving as a hub of creative, cultural, and social innovation, and how meeting planners are going beyond the convention center to tap into local expertise in order to provide more enriching, productive conferences.

Would You Buy Your Next Event Tickets on Instagram? - Travel Services·18 June 2018
Social media marketing has become a staple for events in recent years, although for many a tangible return on investment can be hard to quantify. Social media networks, at the same time, have moved in recent years to allow events and resellers to sell tickets to users. Facebook was among the first to embrace event ticket e-commerce on its platform, connecting with a variety of event technology providers and brands.

How the Global Distribution Systems Are Fighting for Change - Travel Services·15 June 2018
The inaugural Skift Tech Forum took place outside of San Jose, California, on Tuesday, and we have a bounty of riches this week when it comes to insightful stories on the future of corporate and business travel.

Event Dining Costs and Complexity Rise in the Instagram Age - Travel Services·14 June 2018
Dining and drinks have become as important to the attendee experience as an event’s programming and networking opportunities, mimicking a wider shift across the travel industry. We’ve all stared down a tepid chicken breast during a conference’s banquet lunch, wondering if it’s worth even taking a bite. Sadly, heading to the hotel Starbucks afterward for a rubbery, predictable sandwich is often a more satisfying idea.

Planners and Hotels Wrestle With Rising Costs as Event Dining Evolves - Travel Services·13 June 2018
As social media shines a spotlight on dining experiences, delegate expectations are placing pressure on food and beverage budgets. Meeting organizers don't just have to deal with allergies and intolerances; they also have to wow attendees while keeping costs under control.

Rwanda Is Making a Push for the Right Number of High-Spending Visitors - Travel Services·12 June 2018
Rwanda is setting itself up as Africa's new big luxury tourism destination. And while mountain gorillas are the country's main attraction, new luxury lodges will help open up other regions of this small, yet highly diverse country.

Tours and Activities Sector Still Faces Challenge of Moving Bookings Online - Travel Services·12 June 2018
The tours and activities sector has received a real boost lately with a series of deals and announcements creating a major buzz in the sector. Having mostly watched from the sidelines over the past few years, some of the industry’s major players now want a bigger slice of the action. But how easy is it going to be to bring more of these offline transactions to online? Bookings for tours/activities/trips/experiences still largely happen in destination and in person, very close to the intended time of departure — a major challenge for any company looking for a significant degree of scale.

Hyatt's New Free Breakfast Option Requires Loyalty - Travel Services·12 June 2018
Among a spate of updates that Hyatt announced for an upcoming Hyatt Place brand overhaul, there was news last week that the properties soon would start offering a new free breakfast benefit to business travelers. And while true, there was a catch: Free breakfast would be limited to World of Hyatt loyalty program members who book direct.

The Best Luxury Experiences for Summer Travel - Travel Services· 8 June 2018
Colin Nagy, head of strategy at Fred & Farid, a global advertising agency, writes this opinion column for Skift on hospitality, innovation, and business travel. "On Experience" dissects customer-centric experiences and innovation across hospitality, aviation, and beyond. You can read all of his columns here.

What Corporate Travel Can Learn From Top Startups - Travel Services· 7 June 2018
Anybody with a vested interest in corporate travel, from the road warriors themselves to vendors behind the scenes, should make a point to study Skift’s Top Travel Startups 2018, published this week. Why, you ask, should I care about companies that nobody has ever heard of?

Small Events Try to Avoid the Cookie-Cutter Approach - Travel Services· 7 June 2018
Sometimes it’s good to change things up. That applies to this week’s guest-edited newsletter — your regular scribe is off this week — and, more importantly, meeting and event venues.

Flexible Meeting Spaces Become Common as Small Events Evolve - Travel Services· 6 June 2018
Venues are getting smarter about designing space in a more flexible way to enable more creative events. This is a welcome change as companies and groups gravitate away from the tired old meeting concepts and toward more memorable, experiential events.

What Bathroom Amenities Can Tell Us About Luxury Hotels - Travel Services· 6 June 2018
Hotels can spend a surprising amount of time on bathroom amenities. Why? Because guests - especially big-spending ones - actually pay attention to what they put on their hair and body when they take a shower.

The Rise of Luxury Wellness Tourism in Africa - Travel Services· 5 June 2018
An expanding definition of wellness experiences that includes self-actualization and adventure as much as farm-fresh meals and sophisticated spa treatments is positioning African destinations and operators to become the next leaders in the luxury wellness travel market.

Why Luxury Hotels Spend So Much Time Choosing Bathroom Amenities - Travel Services· 5 June 2018
The general manager of Le Royal Monceau - Raffles Paris once told us that "the bathroom says everything about a hotel. " We agree. Focusing on the bathroom amenities-the soaps, lotions, and potions-provides a valuable insight into the brand story.

United's New Loyalty Boss Confirms Focus on Demand, Not Miles, Is Here to Stay - Travel Services· 5 June 2018
United's new vice president of loyalty is putting his weight behind a new credit card and a handful of other initiatives at the airline. It will be interesting to see how those goals mesh with a weary base of MileagePlus members and a management team eager to turn profit and save cash.

The Highest Paid Travel CEOs in Europe in 2017 - Travel Services· 4 June 2018
Amadeus’s long-serving CEO Luis Maroto was the highest paid CEO among Europe’s leading travel companies in 2017. The Madrid-based firm awarded Maroto $5.6 million last year, more than any of his peers among the 21 other businesses Skift surveyed. Maroto’s total pay packet included a fixed salary of $1 million (€0.9 million), a bonus of $1.3 million (€1.1 million), and stock awards totalling $3.2 million (€2.7 million).

Companies Use Cryptocurrency to Attract Millennials to Loyalty Programs - Travel Services· 3 June 2018
Millennials are obsessed with cryptocurrency, so brands are looking to employ trendy crypto coins to sucker them into joining loyalty programs. The truth is, blockchain is more likely to save companies money on transaction fees than create any real value for consumers.

Travel Service Provider Serko Turns Slight Profit and Gets Ready for Growth - Travel Services· 1 June 2018
By revenue and booking volume, Serko remains a small player among global travel management companies. Its technology prowess, however, has outstripped many of the bigger players, setting it up for future expansion.

Hyatt Enters Business Travel Management Battleground - Travel Services· 1 June 2018
In a somewhat bizarre twist, even hotel chains are beginning to provide travel management tools to small businesses. This further underscores how much some growing businesses don't really want to deal with a travel management company at all.


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