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  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • HFTP Compensation and Benefits Report: 2018 Data on Hospitality Staffing and Compensation

    The 2018 HFTP Compensation and Benefits Survey was released this summer and made available to HFTP members. This is a biannual report that was developed to provide information on salaries and benefits, and to give an ongoing profile of accounting, finance and technology professionals in the hospitality industry.

  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

  • Primary Club Metrics

    Survey results identify which metrics are most often used to determine performance. By Agnes DeFranco, Ed.D., CHAE; Tanya Venegas, MBA, MHM, CHIA; and Amanda Belarmino

Let's Talk Club Management Ep.5 - What You Missed at LLC

Club Managers Association of America (CMAA) Blog·20 September 2018
This month, Kyle and Melissa review the education and the networking at the 2018 Leadership/Legislative Conference in Washington, DC. They are joined by CEO Jeff Morgan, FASAE, CAE, who recaps his State of the Association presentation and Casey Newman, CCM, who discusses River Oaks Country Club's winning Idea Fair entry: The Holiday Wishbook.

Let's Talk Club Management Episode 4: Back to Certification

Club Managers Association of America (CMAA) Blog·16 August 2018
While everyone else is gearing up to head back to school, we turn our focus on CMAA's education and chat about our certification process. We are joined by our own Brian Watkins, Manager, Certification, and Amanda Day, CCM, of Charlotte Country Club. Brian answers some of our most frequently asked certification questions and gives his advice for a successful CCM exam and Amanda shares her journey from student member to Clubhouse Manager.
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Let's Talk Club Management Episode 3: Governance Confidential, Part 2

Club Managers Association of America (CMAA) Blog·19 July 2018
This month, we have a super sized episode for you as we continue the conversation around club governance with two more interviews.
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It is Time to Take Care of Yourself!

Club Managers Association of America (CMAA) Blog· 9 July 2018
In the movie Planes, Trains, and Automobiles, John Candy gets turned around and enters on to the exit of the highway. He is driving down the Interstate on the wrong side. Steve Martin wakes up to the sound of people driving parallel to them on the other side of highway honking their horn. He is curious as to why and he rolls down the window. The people in the car are shouting “You are going the wrong way!” Steve Martin’s character passed this information on to John Candy’s character and he replies “How would they know where we are going?” The groggy Steve Martin says “Yeah, how would they know where we are going?”
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Let's Talk Club Management: Members, Meetings, Mulligans, and More Episode 2 - Governance Confidential

Club Managers Association of America (CMAA) Blog·20 June 2018
Join Kyle Jennings, Manager, Communications & Student Development, and Melissa Low, Senior Director, Communications & Advocacy, for the second episode of CMAA's podcast: Let's Talk Club Management.
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Hospitality!

Club Managers Association of America (CMAA) Blog·18 June 2018
I am on day 14 of my 14-day trip that has had me wandering around North America. I have been in different time zones, weather patterns, hotels, clubs, and homes. I have been by oceans, rivers, lakes, and a gulf. I have played golf on beautiful golf courses and flown on a number of flights.
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Privilege and Accountability

Club Managers Association of America (CMAA) Blog·22 May 2018
This year my family is having a wonderful landmark vacation. Rose and I along with our three adult children and their significant others are going to Italy. We have been invited to a wedding at a castle near Florence.
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Let's Talk Club Management: Members, Meetings, Mulligans, and More

Club Managers Association of America (CMAA) Blog·16 May 2018
Episode 1 Join Kyle Jennings, Manager, Communications & Student Development, and Melissa Low, Senior Director, Communications & Advocacy, for the inaugural episode of CMAA's podcast Let's Talk Club Management. In this installment, Kyle

What Are You Afraid Of?

Club Managers Association of America (CMAA) Blog· 1 May 2018
If you asked that question to one hundred people you would get a variety of answers that might range from everything to nothing. The truth is we all probably have some things that we fear. For some their fears get constant attention and for others they are running in the background. The truth is that we have been taught to fear by some brilliant teachers. They may have been parents, friends, teachers, religious leaders, newscasters, advertisers, politicians… you get the idea. There is no shortage of people who will tell you who or what to be afraid of.

Reunion at Reunion

Club Managers Association of America (CMAA) Blog· 3 April 2018
As a coach I get to work with Extraordinary People. It is truly a benefit that I didn’t consider when I discovered this vocation. Coaching could change the lives of the majority of the population, yet a very small percentage of people are the ones who show up. I would like to think that after 18 years of coaching thousands of people, I have made a difference in many of their lives. I would like to think that, but I know without a doubt they have made a huge difference in mine. I know I am a very different person than I was when I started out. Spending time with Extraordinary People has that kind of effect on you.

A Million Dreams

Club Managers Association of America (CMAA) Blog· 9 January 2018
It seems that during the holidays we find time to do things that we might not usually do. One of those things for me was going to a movie theater to watch a movie. Even more unusual for me was that I was going to watch a musical. We went to see “The Greatest Showman”. In this movie Hugh Jackman plays Phineas Taylor Barnum. We loved the movie for a number of reasons but it left me thinking over and over about the power of the dream.
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The Gift of You!

Club Managers Association of America (CMAA) Blog·13 December 2017
It is the time of year when a lot of people are thinking about gifts they can give to important people in their lives. Some will put great time and care into finding that perfect gift that someone you care about wants or needs. Some will send money or a gift card because that way the person will get what they really want and it reduces the risk of buying gifts that they are not thrilled with. This year in addition to choosing the strategy of gift giving that works for you, I would like to suggest that you give them the gift of you! Of course, there is the risk that you are not exactly what they were hoping for, but maybe they can see the gift differently this year.

If Not Now, When?

Club Managers Association of America (CMAA) Blog·14 November 2017
As coaches we have the opportunity to work with our clients at many stages of their lives and their careers. Some people are in a stage of repair when they are working on efforts to make a segment of their life better or to fix a problem. Some are in a stage of foundation where they are making sure that everything is in place to set them up for a more effortlessly successful life. Some are in a stage of reserves where things are in place and they have more than enough of the important things in life. Some come to us in a stage of mastery where they are thriving and they are living the life they have designed.
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Let's Stay Connected!

Club Managers Association of America (CMAA) Blog·23 October 2017
I think it was just after the Olympics when we got to spend a day with the Kueblers in Vancouver. We had a wonderful day with so many great experiences and conversations. I remember them telling us about two great restaurants in the Jupiter area. One was called “Leftovers” and the other was called “Harry and the Natives.” I had been to the first one a few times and loved it. Yesterday I woke up in Hobe Sound Florida. I knew that is where Harry and the Natives hang out. I punched it into my GPS System and it was a mile and a half away. It was 11:20 a.m. when I got there. The parking lot was pretty full but I got a spot. I opened the door and it was busy but it seemed that they had been waiting all of these years for me to arrive. I watched in amazement as people walked in and multiple people on staff would call them by name. The food was hearty and good! But this place was truly serving love and connection. Every staff member seemed to be consistent in their joy and friendliness. Especially Harry! Yes there is a Harry! It was clear that everyone loved Harry as much as he loved them.

Thoughts for the Young... and the Formerly Young

Club Managers Association of America (CMAA) Blog·26 September 2017
I get the opportunity to coach extraordinary people. I get to coach people at various stages of their careers and their lives. Recently I have been thinking a lot about the ones that are in their late teens and early twenties. I hear so many people talking about how this group is so different, difficult, entitled, and inferior in some measure. I am not sure if the ones who seek coaching are vastly different from the rest, or if maybe I am not looking for evidence that those stereotypes are true, but I truly love working with these young people. In many ways I wish people in their fifties and sixties would have the chance to sit and listen to these young people with an open mind.
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Reflection

Club Managers Association of America (CMAA) Blog·15 August 2017
It happened on July 26, 2017. In terms of days it had been 21,915. In terms of years it had been 60. In terms of decades it had been six. I officially got older! It was definitely a time for celebration and as I write this, we continue to celebrate. I am a big fan of celebration and although I know people who don’t like to celebrate birthdays, I love the energy, the smiles and fun that come with a celebration. I am thrilled with the connection and reconnection and am humbled by the number of people who take time out to celebrate me.
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Philosophy Over Service Methods, and Other Important Mentoring Lessons

Club Managers Association of America (CMAA) Blog· 1 August 2017
There are very few aspects of our industry, or any industry for that matter, that allow us to further educate ourselves by reading or sitting in classes. There is really no education that can compare to learning from a mentor who has gained valuable experience throughout their career and is willing to pass those lessons on to the next generation of leaders. That willingness is a fundamental attribute that mentees look for in a mentor.

Inspiration-an Inspiring or Animating Idea, Action or Influence

Club Managers Association of America (CMAA) Blog·18 July 2017
I have been inspired to write an article about inspiration. Maybe it’s because I hang out with, study, coach, observe, interview, listen to and play with inspiring people. Maybe it’s because I just left an extraordinary vacation destination, drove on one of the most beautiful, scenic drives I have ever taken and come home to a home by the ocean. Maybe it’s because I know people who are building things, writing things, dreaming things and recording things. Maybe it’s because I just watched a fireworks display to celebrate my country’s birthday and I thought about all of the dreams, inspiration, work and determination that went into what makes it so special. Maybe it’s because I just celebrated a significant wedding anniversary with the girl of my dreams. Maybe it’s because my kids seem to be living the lives of their individual designs. Maybe it’s because I have a long-time business partner who inspires me.

Congratulations! You've lost your job!

Club Managers Association of America (CMAA) Blog· 6 June 2017
In 2003 CMAA asked me to start a coaching program to support its members. This is one of the first articles I ever submitted. It seems like I have been sending it out to a lot of people lately. If you have recently lost a job please read it, if you haven’t recently lost a job, please read it so you don’t.

Leader, Don't Forget to Lead!

Club Managers Association of America (CMAA) Blog· 2 May 2017
In the year 2000 we started coaching leaders in the club management industry. We have coached leaders who have just lost their jobs, we have coached leaders who are being interviewed for new jobs, we have coached leaders who are at the top of their game and we have coached leaders who are facing some inevitable challenges that arise in an exciting and very personal profession. When we look at the successes and failures of people in the industry, we believe that it is probably a very small percentage that does either with a lack of knowledge of how to lead. We have observed that it is more likely people fail, slow down or limit their success when they or someone critical to the organization forgets to lead.

Mastering Social Media as a Millennial

Club Managers Association of America (CMAA) Blog·18 April 2017
According to Forbes, by the end of 2017, Millennials will make up 38 percent of today’s workforce. By 2020 (a mere 13 years from today), they will make up approximately 70 percent. Millennials are at the apex of the social media movement. A Boomer may say “who needs social media?” A Gen-Xer may argue that social media has its place but cannot replace the personal touch. A Millennial has always had social media as part of their world, and therefore they see it being connected with their professional future. Boomers, remember when your parents may not have had a car yet, but you could see your future with a car? Gen-X, remember when your house had one phone now you see every person you know needs their own personal phone. Then can you blame Millennials? They see Facebook, Twitter, Snapchat and Instagram as the same type of development tools.
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Passion vs. Going through the Motions

Club Managers Association of America (CMAA) Blog·12 April 2017
Our job as coaches is to bring the best out in people. We help them get clear on what they want in life. We help them to determine why they are doing what they do. We challenge them to dream bigger and live the life they design. We help them become more self-aware. We help them to see the gifts, the genius and the uniqueness that moves them toward their design. We help them see the beliefs, the language and the habits that maybe getting in the way of bringing their design to life. We encourage, we acknowledge, we challenge the people we are privileged to work with. We celebrate their successes and we celebrate the failures that help move them toward their goals.

Checklist for a New Manager - Revisited

Club Managers Association of America (CMAA) Blog· 4 April 2017
“Checklist for a New Manager” first appeared in the March-April 1994 issue of Club Management Magazine. It was my first attempt at writing and I was fortunate to have it published. I had no expectation that it would be included in industry resources and that over twenty years later, managers would still be using it as a reference tool in tackling their new responsibilities. Like those one-hit wonders of the ‘70s and ‘80s, I probably should have just quit while I was ahead. While much, if not all, of the original content is still relative, I have been asked over the years to update it for today’s challenges. The meaningful content of the original article is included herein, so if you still have a ragtag copy, you can comfortably dispose of it in favor of this one. Hopefully, this will be better than most sequels.

'No Problem' Has No Place in Club Management

Club Managers Association of America (CMAA) Blog· 1 February 2017
Ritz Carlton trains their staff to give a warm and sincere greeting and to close each guest interaction with a fond farewell, using the guest’s name when possible. As a result, they are often lauded for creating a personalized environment. In today’s day and age, it is their commitment to this detail, including their staff’s choice of language that should be emulated a bit more throughout the hospitality industry as a whole and specifically in the highly personalized world of club management.

Cognitive Dissonance

Club Managers Association of America (CMAA) Blog· 9 January 2017
In psychology, cognitive dissonance is the mental stress or discomfort experienced by an individual who holds two or more contradictory beliefs, ideas or values at the same time; performs an action that is contradictory to their beliefs, ideas or values; or is confronted by new information that conflicts with existing beliefs, ideas or values.

An Important Distinction

Club Managers Association of America (CMAA) Blog·20 December 2016
This fall we have had the chance to meet with a lot of Industry Leaders, Club Managers, Supervisors and staff. We have had a lot of people ask me to talk about a distinction that Shelley MacDougall and I have been talking about for the past few years as we coach people from the Club Industry. We tell people that their club deserves their best. We tell people that their marriage and their families deserve their best. We say that their health deserves their best. We think their passions and their hobbies deserve their best.

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