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  • Countdown to Opportunity: The Club & Hotel Controllers Conference 2018

    Written By: Laura Resco, official event guest blogger for the HFTP Club and Hotel Controllers Conference 2018 - One of the most important jobs of a graduate student is to produce original research that furthers the existing knowledge within an industry.

  • Primary Club Metrics

    Survey results identify which metrics are most often used to determine performance. By Agnes DeFranco, Ed.D., CHAE; Tanya Venegas, MBA, MHM, CHIA; and Amanda Belarmino

  • Controllers, Drive Your Professional Development: Attend CHCC 2018

    Club and hotel controllers: Do not miss the opportunity to get behind the wheel and take control of your own professional development. The Club and Hotel Controllers Conference (CHCC) — co-located with the world’s largest hospitality technology show HITEC® Houston at the George R.

  • Job Description Template: Club Accounting Positions

    The HFTP Americas Research Center has developed example job descriptions for club accounting positions. The process involved reviewing sample job descriptions, and compiling the information into standardized job descriptions.


Marriott Begins Large-Scale Repositioning of Courtyard Brand

The Hotel Insider - Cheryl-Anne Sturken·13 June 2018
Thirty five years ago, Marriott International launched Courtyard by Marriott, a pioneering brand designed specifically for business travelers. Over time, Courtyard has grown to over 1,100 hotels globally in more than 50 countries, morphing into the company's largest brand portfolio.

Many Business Travelers Value Loyalty Points Over Safety, Per CWT Study

The Hotel Insider - Cheryl-Anne Sturken· 1 June 2018
This week, Minneapolis-based Carlson Wagonlit Travel, a global travel management company, released the results of its Safety & Security Study of the booking habits of more than 2,000 business travelers in 17 countries. Among the surprising findings: Three in 10 business travelers globally said they are willing to sacrifice their own safety in order to receive loyalty points or rewards from a hotel.

Kempinski Promises 10 Percent Commission to Third-Party Bookings and 5 Percent on Pre-Booked F&B

The Hotel Insider - Cheryl-Anne Sturken·24 May 2018
Geneva-based Kempinski Hotels kust threw its hat into the third-party group-commission ring, which has been roiled with counteroffers by a number of hotel companies since Marriott International abbounced on Jan. 24 that it would reduce commissions paid to third parties from 10 percent to 7 percent, effective March 31 at its North American properties.

A Toast to Six Hot New Hotel Bars

The Hotel Insider - Cheryl-Anne Sturken·15 May 2018
Hotel bars are the essential go-to spots for deal-making, networking, a solo night cap or just to people watch.

Two Roads Hospitality Aims to Conquer Group Market

The Hotel Insider - Cheryl-Anne Sturken· 4 May 2018
It has been just over two years since Destination Hotels merged with Commune Hotels & Resorts, whose brands include Joie de Vivre Hotels, Thompson Hotels, Tommie Hotels and Alila Hotels & Resorts. While the combined company, now known as Two Roads Hospitality, initially struggled to find its footing and voice, it is now poised to play a more dominant role in the hospitality world, particularly in the group market, with a solid positioning of a portfolio of close to 90 unique properties.

Global Hotels Add Mobile Payment Options to Woo Chinese

The Hotel Insider - Cheryl-Anne Sturken·24 April 2018
As tourism from China continues to surge, so too has the number of hotels adding mobile payment options such as WeChat Pay an Alipay, the two most popular providers of the technology in China, where the digital economy is booming,

5 Hotels Showcasing Serious Art Collections

The Hotel Insider - Cheryl-Anne Sturken·16 April 2018
Hotels are all about setting their image with the right architectural tone and a design that captures their unique branding. But in another move to stand out from the pack, some are now showcasing serious art collections and installations that could rival any museum. Here are five newcomers that are creating some serious buzz in the art world.

Fairmont The Queen Elizabeth Has Some Serious Creative Meeting Space

The Hotel Insider - Cheryl-Anne Sturken·29 March 2018
As Montreal’s 950-room Fairmont The Queen Elizabeth approaches its 60th anniversary on April 15, 2018, it has metamorphosed from solid city anchor hotel to sleek, sophisticated flagship for the Toronto-based brand.

AccorHotels Is Ramping Up Expansion of SO/Sofitel Boutique Brand

The Hotel Insider - Cheryl-Anne Sturken·19 March 2018
Back in 2010, when Paris-based AccorHotels decided to expand the reach of its luxury brand Sofitel Hotels & Resorts (, it looked beyond just expanding the Sofitel footprint globally. Instead, it decided to capitalize on the cache of Sofitel and created a distinct sub-brand, SO/Sofitel, which promised a blend of cutting-edge interior design, a thriving nightlife scene and an embracement of local art.

Associated Luxury Hotels International Is Quietly Growing Its Convention Collection

The Hotel Insider - Cheryl-Anne Sturken·26 February 2018
When earlier this month a press release popped up in my email announcing that Associated Luxury Hotels International had added yet another hotel to its Convention Collection, my curiosity was piqued. While I certainly know about ALHI, a global sales organization dedicated to the meeting and incentive marketplace with more than 250 hotel, resort, cruise ship and global DMC members worldwide, I had never heard of this particular collection of meeting properties.

Booming Hotel Development in New Orleans Still Struggles to Meet Demand

The Hotel Insider - Cheryl-Anne Sturken·16 February 2018
Mardi Gras may be over in New Orleans, but the city's hotel-building boom is still firing on all cylinders. Several major new projects are scheduled to open in the next two years that will add close to 1,400 rooms to the current total of some 25,000 rooms in the city's French Quarter, Warehouse District and Central Business District. So why is it that there might not be much wiggle room for last-minute group bookings to get a toe in the door?

Marriott Steps Up in Fight Against Slavery and Child Trafficking

The Hotel Insider - Cheryl-Anne Sturken·31 January 2018
January has been National Human Trafficking Awareness month, and momentum for this critical cause continues to build in the hospitality industry. This week, Marriott International became the latest hotel company to join the fight, when it signed onto a new partnership with ECPAT-USA (End Child Prostitution and Trafficking), the country's leading policy organization against child trafficking. While it is not the first hotel company to put its corporate muscle behind the cause – Choice Hotels, Hilton, Hyatt, Sonesta and Wyndham are all members -- it is the largest, with over 6,500 hotels around the globe.

Marriott Apologizes to China for Territorial Gaffe

The Hotel Insider - Cheryl-Anne Sturken·12 January 2018
A geographical blunder in an online Mandarin-language guest questionnaire brought the full wrath of the Chinese government down on Marriott International this week and resulted in the global hotel company issuing a formal apology for its gaffe. Authorities in Shanghai earlier this week closed down Marriott International's official Chinese website and mobile app for a week as punishment for listing Hong Kong, Taiwan, Tibet and Macau as separate countries, rather than regions of China, saying it violated cybersecurity and advertising laws. The National Tourism Administration of China issued an official statement urging the Shanghai Tourism Bureau to conduct an investigation as soon as possible. It also asked all local tourism bureaus to check the hotel company's online websites in order to prevent another incident.

New Hotel Debuts and Initiatives for 2018

The Hotel Insider - Cheryl-Anne Sturken·19 December 2017
This past year, continued consolidation, joint ventures, beefed-up loyalty programs and a competitive global hotel-development pipeline dominated the hotel industry. As we turn the calendar page, 2018 is shaping up to be another momentous one for hotels, which are set to roll out a number of initiatives that were announced over the last 12 months. Here are five developments to keep your eyes on in the new year.

Fairfield by Marriott Turns 30 and Eyes More Global Growth

The Hotel Insider - Cheryl-Anne Sturken·27 November 2017
When a hotel brand celebrates 30 years, it's a major milestone in an industry that has been rife with consolidation and launches. And when it's in the select-service sector, which currently represents the biggest chunk of the hotel-development pipeline worldwide, it's even more newsworthy.

The New Hotel Battleground: Fighting Food Waste

The Hotel Insider - Cheryl-Anne Sturken·16 November 2017
For decades, the U.S. hotel industry has pursued LEED certification as its hallmark of green practices, with LEED Platinum certification being the ultimate badge for helping to save the planet's water, energy and vital resources. Now, the American Hotel & Lodging Association is nudging its hotel members to take a hard look at going one step further and reducing their food waste, and donating leftovers to local charities allowed under the federal Good Samaritan Act.

Tokyo Hotels Gearing Up for 2020 Olympics

The Hotel Insider - Cheryl-Anne Sturken· 6 November 2017
In just under three years, the 2020 Olympics will touch down in Tokyo, and the impending games and the enormous influx of tourism that they are expected to generate has spurred a rush in hotel development and renovation in Japan's capital city. In September of this year, the 387-room Grand Hyatt Tokyo took the wraps off a U.S. multimillion-dollar renovation of its third-floor grand ballroom, which now features 2,400 pendant lights and a 317-inch LED screen, which was customized for the space. The state-of-the-art ballroom lighting can be specially programmed to reproduce logos and create special designs and patterns for events. The renewal, says general manager Steve Dewire, is part of of the Grand Hyatt brand's larger initiative to reposition itself in the international MICE market.

Hyatt Wins Partner of the Year From the Top Three Third-Party Firms

The Hotel Insider - Cheryl-Anne Sturken·10 October 2017
If hotels were thoroughbreds, Hyatt Hotels Corp. just became a Triple Crown winner in the very competitive, high-stakes arena of group business. In the past few weeks the Chicago-based brand has snapped up partner-of-the-year awards from the three largest third-party firms -- HelmsBriscoe, ConferenceDirect and Maritz Global Events.

Crowne Plaza Employees Unveil New Uniforms at New York Fashion Week

The Hotel Insider - Cheryl-Anne Sturken·29 September 2017
Earlier this month, New York's Fashion Week unleashed its typical whirlwind of runway models, notable designers, throngs of photographers and crowds of eager spectators. But on one particular runway, something very different unfolded that was every bit as glamorous. Five frontline Crowne Plaza Hotels & Resorts staff members sashayed and strutted in the hotel brand's new employee wardrobe collection, called Momentum by Timo Weiland for Crowne Plaza, featuring some two-dozen signature looks, alongside a team of professional models.

Hyatt Regency Orlando Welcomed Nearly 1,000 Canines During Hurricane Irma

The Hotel Insider - Cheryl-Anne Sturken·18 September 2017
Here’s a heart-warming story out of Florida after a full week of news reports on the devastating effects of Hurricane Irma that whipped through the state's southwest corner, causing billions of dollars in financial damage and an untold amount of emotional and physical distress. Amid the mass exodus of Floridians trying to outrun the storm, the Hyatt Regency Orlando opened its doors to nearly 1,000 four-legged pooches and their families seeking safe haven.

The Hyatt Regency Brand Turns 50 and Celebrates its Historic Past

The Hotel Insider - Cheryl-Anne Sturken·16 August 2017
Today, Hyatt Regency released a film, Come Together, which celebrates the Chicago-based brand's 50th anniversary. The Hotel Insider, who was sworn to secrecy before today's official launch time, got to enjoy a sneak preview of this powerful short piece that reflects on Hyatt Regency's birth in Atlanta at a critical time during the civil rights movement, and how its core values of understanding and collaboration are equally relevant today.

Associated Luxury Hotels Revs Up Its Expansion and Strategy

The Hotel Insider - Cheryl-Anne Sturken· 1 August 2017
It has been a busy year for Associated Luxury Hotels International, which shows no signs of slowing down. In the past seven months, the Orlando-based hospitality company, which was founded in 1986 with just 14 hotels and has since grown to 250 member properties, has made some serious strategic moves to expand its global footprint to gain more traction in the group business, as well as expand its reach into new market segments.

Meet a Very Special Hotel General Manager

The Hotel Insider - Cheryl-Anne Sturken·30 June 2017
Hotel companies are big on embracing their local communities. Their staff turn out for volunteer causes like painting inner-city schools, landscaping local parks and building houses with Habitat for Humanity. Sometimes, however, one of these exemplary members of the hospitality industry really stands out. Michael Smith, general manager of the 1,193-room Hyatt Regency New Orleans, is such a person.

The New Monterey Conference Center is Spurring Heavy Hotel Investment

The Hotel Insider - Cheryl-Anne Sturken·28 April 2017
The newly transformed, $60 million, LEED-certified Monterey Conference Center, closed since last December, is on track to reopen this summer with 40,000 square feet of meeting space in this storied city on California's rugged central coast. As opening day approaches, anticipation is running high at neighboring hotels and throughout Monterey county. Over the last 18 months, properties have poured millions of dollars into renovations in a concerted strategy to be ready when the revamped facility debuts in August.

Crowne Plaza Aims to Capture the Road Warrior Spirit, Beyond the Boardroom

The Hotel Insider - Cheryl-Anne Sturken·17 April 2017
When Atlanta-based InterContinental Hotel Group announced last June it would invest $200 million in its Crowne Plaza Hotels & Resorts brand in the Americas region over the next three years, including a new marketing campaign, as part of its Crowne Plaza Accelerate Program, The Hotel Insider’s immediate reaction was: About time! This is, after all, a solid business traveler brand. Since the first Crowne Plaza touched down in Rockville, Md., in 1983, its ranks have grown to 408 properties worldwide and counting, with another 90 in the development pipeline. However, with IHG's more glamorous InterContinental and Hotel Indigo brands stealing media attention, Crowne Plaza has suffered from middle-child syndrome, flying largely unnoticed under the consumer radar.

Sheraton Turns 80 and Turns Up the Heat With a New Marketing Campaign

The Hotel Insider - Cheryl-Anne Sturken· 3 April 2017
Today, Sheraton Hotels & Resorts launched its Go Beyond campaign in celebration of its 80th anniversary. The multifaceted campaign for this industry stalwart -- which includes a new marketing platform, an overhaul of its Web site, guest surprises and associate rallies -- is already playing out in earnest across the brand's 470 hotels in 75 countries.


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