• Job Description Template: Club Accounting Positions

    The HFTP Americas Research Center has developed example job descriptions for club accounting positions. The process involved reviewing sample job descriptions, and compiling the information into standardized job descriptions.

  • Job Description Template: Club IT Positions

    The HFTP Americas Research Center has developed example job descriptions for club IT positions. The process involved reviewing sample job descriptions, and compiling the information into standardized job descriptions.

  • Members Only: A Room for Robots in Hospitality

    Realistic uses for artificial intelligence are increasing, making way for machine-based assistance in accounting, marketing, customer service and more. This feature details current scenarios where robotics is used in the business environment, such as for accounting tasks.


Associated Luxury Hotels International Is Quietly Growing Its Convention Collection

The Hotel Insider - Cheryl-Anne Sturken·26 February 2018
When earlier this month a press release popped up in my email announcing that Associated Luxury Hotels International had added yet another hotel to its Convention Collection, my curiosity was piqued. While I certainly know about ALHI, a global sales organization dedicated to the meeting and incentive marketplace with more than 250 hotel, resort, cruise ship and global DMC members worldwide, I had never heard of this particular collection of meeting properties.

Booming Hotel Development in New Orleans Still Struggles to Meet Demand

The Hotel Insider - Cheryl-Anne Sturken·16 February 2018
Mardi Gras may be over in New Orleans, but the city's hotel-building boom is still firing on all cylinders. Several major new projects are scheduled to open in the next two years that will add close to 1,400 rooms to the current total of some 25,000 rooms in the city's French Quarter, Warehouse District and Central Business District. So why is it that there might not be much wiggle room for last-minute group bookings to get a toe in the door?

Marriott Steps Up in Fight Against Slavery and Child Trafficking

The Hotel Insider - Cheryl-Anne Sturken·31 January 2018
January has been National Human Trafficking Awareness month, and momentum for this critical cause continues to build in the hospitality industry. This week, Marriott International became the latest hotel company to join the fight, when it signed onto a new partnership with ECPAT-USA (End Child Prostitution and Trafficking), the country's leading policy organization against child trafficking. While it is not the first hotel company to put its corporate muscle behind the cause – Choice Hotels, Hilton, Hyatt, Sonesta and Wyndham are all members -- it is the largest, with over 6,500 hotels around the globe.

Marriott Apologizes to China for Territorial Gaffe

The Hotel Insider - Cheryl-Anne Sturken·12 January 2018
A geographical blunder in an online Mandarin-language guest questionnaire brought the full wrath of the Chinese government down on Marriott International this week and resulted in the global hotel company issuing a formal apology for its gaffe. Authorities in Shanghai earlier this week closed down Marriott International's official Chinese website and mobile app for a week as punishment for listing Hong Kong, Taiwan, Tibet and Macau as separate countries, rather than regions of China, saying it violated cybersecurity and advertising laws. The National Tourism Administration of China issued an official statement urging the Shanghai Tourism Bureau to conduct an investigation as soon as possible. It also asked all local tourism bureaus to check the hotel company's online websites in order to prevent another incident.

New Hotel Debuts and Initiatives for 2018

The Hotel Insider - Cheryl-Anne Sturken·19 December 2017
This past year, continued consolidation, joint ventures, beefed-up loyalty programs and a competitive global hotel-development pipeline dominated the hotel industry. As we turn the calendar page, 2018 is shaping up to be another momentous one for hotels, which are set to roll out a number of initiatives that were announced over the last 12 months. Here are five developments to keep your eyes on in the new year.

Fairfield by Marriott Turns 30 and Eyes More Global Growth

The Hotel Insider - Cheryl-Anne Sturken·27 November 2017
When a hotel brand celebrates 30 years, it's a major milestone in an industry that has been rife with consolidation and launches. And when it's in the select-service sector, which currently represents the biggest chunk of the hotel-development pipeline worldwide, it's even more newsworthy.

The New Hotel Battleground: Fighting Food Waste

The Hotel Insider - Cheryl-Anne Sturken·16 November 2017
For decades, the U.S. hotel industry has pursued LEED certification as its hallmark of green practices, with LEED Platinum certification being the ultimate badge for helping to save the planet's water, energy and vital resources. Now, the American Hotel & Lodging Association is nudging its hotel members to take a hard look at going one step further and reducing their food waste, and donating leftovers to local charities allowed under the federal Good Samaritan Act.

Tokyo Hotels Gearing Up for 2020 Olympics

The Hotel Insider - Cheryl-Anne Sturken· 6 November 2017
In just under three years, the 2020 Olympics will touch down in Tokyo, and the impending games and the enormous influx of tourism that they are expected to generate has spurred a rush in hotel development and renovation in Japan's capital city. In September of this year, the 387-room Grand Hyatt Tokyo took the wraps off a U.S. multimillion-dollar renovation of its third-floor grand ballroom, which now features 2,400 pendant lights and a 317-inch LED screen, which was customized for the space. The state-of-the-art ballroom lighting can be specially programmed to reproduce logos and create special designs and patterns for events. The renewal, says general manager Steve Dewire, is part of of the Grand Hyatt brand's larger initiative to reposition itself in the international MICE market.

Hyatt Wins Partner of the Year From the Top Three Third-Party Firms

The Hotel Insider - Cheryl-Anne Sturken·10 October 2017
If hotels were thoroughbreds, Hyatt Hotels Corp. just became a Triple Crown winner in the very competitive, high-stakes arena of group business. In the past few weeks the Chicago-based brand has snapped up partner-of-the-year awards from the three largest third-party firms -- HelmsBriscoe, ConferenceDirect and Maritz Global Events.

Crowne Plaza Employees Unveil New Uniforms at New York Fashion Week

The Hotel Insider - Cheryl-Anne Sturken·29 September 2017
Earlier this month, New York's Fashion Week unleashed its typical whirlwind of runway models, notable designers, throngs of photographers and crowds of eager spectators. But on one particular runway, something very different unfolded that was every bit as glamorous. Five frontline Crowne Plaza Hotels & Resorts staff members sashayed and strutted in the hotel brand's new employee wardrobe collection, called Momentum by Timo Weiland for Crowne Plaza, featuring some two-dozen signature looks, alongside a team of professional models.

Hyatt Regency Orlando Welcomed Nearly 1,000 Canines During Hurricane Irma

The Hotel Insider - Cheryl-Anne Sturken·18 September 2017
Here’s a heart-warming story out of Florida after a full week of news reports on the devastating effects of Hurricane Irma that whipped through the state's southwest corner, causing billions of dollars in financial damage and an untold amount of emotional and physical distress. Amid the mass exodus of Floridians trying to outrun the storm, the Hyatt Regency Orlando opened its doors to nearly 1,000 four-legged pooches and their families seeking safe haven.

The Hyatt Regency Brand Turns 50 and Celebrates its Historic Past

The Hotel Insider - Cheryl-Anne Sturken·16 August 2017
Today, Hyatt Regency released a film, Come Together, which celebrates the Chicago-based brand's 50th anniversary. The Hotel Insider, who was sworn to secrecy before today's official launch time, got to enjoy a sneak preview of this powerful short piece that reflects on Hyatt Regency's birth in Atlanta at a critical time during the civil rights movement, and how its core values of understanding and collaboration are equally relevant today.

Associated Luxury Hotels Revs Up Its Expansion and Strategy

The Hotel Insider - Cheryl-Anne Sturken· 1 August 2017
It has been a busy year for Associated Luxury Hotels International, which shows no signs of slowing down. In the past seven months, the Orlando-based hospitality company, which was founded in 1986 with just 14 hotels and has since grown to 250 member properties, has made some serious strategic moves to expand its global footprint to gain more traction in the group business, as well as expand its reach into new market segments.

Meet a Very Special Hotel General Manager

The Hotel Insider - Cheryl-Anne Sturken·30 June 2017
Hotel companies are big on embracing their local communities. Their staff turn out for volunteer causes like painting inner-city schools, landscaping local parks and building houses with Habitat for Humanity. Sometimes, however, one of these exemplary members of the hospitality industry really stands out. Michael Smith, general manager of the 1,193-room Hyatt Regency New Orleans, is such a person.

The New Monterey Conference Center is Spurring Heavy Hotel Investment

The Hotel Insider - Cheryl-Anne Sturken·28 April 2017
The newly transformed, $60 million, LEED-certified Monterey Conference Center, closed since last December, is on track to reopen this summer with 40,000 square feet of meeting space in this storied city on California's rugged central coast. As opening day approaches, anticipation is running high at neighboring hotels and throughout Monterey county. Over the last 18 months, properties have poured millions of dollars into renovations in a concerted strategy to be ready when the revamped facility debuts in August.

Crowne Plaza Aims to Capture the Road Warrior Spirit, Beyond the Boardroom

The Hotel Insider - Cheryl-Anne Sturken·17 April 2017
When Atlanta-based InterContinental Hotel Group announced last June it would invest $200 million in its Crowne Plaza Hotels & Resorts brand in the Americas region over the next three years, including a new marketing campaign, as part of its Crowne Plaza Accelerate Program, The Hotel Insider’s immediate reaction was: About time! This is, after all, a solid business traveler brand. Since the first Crowne Plaza touched down in Rockville, Md., in 1983, its ranks have grown to 408 properties worldwide and counting, with another 90 in the development pipeline. However, with IHG's more glamorous InterContinental and Hotel Indigo brands stealing media attention, Crowne Plaza has suffered from middle-child syndrome, flying largely unnoticed under the consumer radar.

Sheraton Turns 80 and Turns Up the Heat With a New Marketing Campaign

The Hotel Insider - Cheryl-Anne Sturken· 3 April 2017
Today, Sheraton Hotels & Resorts launched its Go Beyond campaign in celebration of its 80th anniversary. The multifaceted campaign for this industry stalwart -- which includes a new marketing platform, an overhaul of its Web site, guest surprises and associate rallies -- is already playing out in earnest across the brand's 470 hotels in 75 countries.

The Great Hotel Loyalty Footrace Has Begun

The Hotel Insider - Cheryl-Anne Sturken· 6 March 2017
The buzzword in the hotel industry this year is "loyalty". Fed up with the growing onslaught of online travel agencies and the increasing popularity of shared-accommodation services like Airbnb, hotel companies are turning to their loyalty programs as the new shiny bauble of choice for catching and keeping customers. This year alone, several major chains have overhauled their programs and beefed up their offerings with some innovative rewards. Too hard to earn and too complicated to redeem points, you say? Not anymore, road warriors. These new programs are all about more choices, integration across brands, and faster ways to earn points toward that upgrade or complimentary room-night stay.

AccorHotels Enters 2017 Swinging for the Fences

The Hotel Insider - Cheryl-Anne Sturken·24 February 2017
If there is one thing French hotel company AccorHotels could never be accused of, it's being boring. In two meetings this week, the Paris-based conglomorate made it known that it's going to set a blistering pace this year in a quest for greater market share and worldwide dominance. In short, it has no intention of letting any U.S. hotel company gain greater market share in Europe. Ever. Period.

Marriott Off and Running in 2017

The Hotel Insider - Cheryl-Anne Sturken·26 January 2017
If this past week is an indicator of the pace Marriott International will set for 2017, it is a dizzying and breathless one that will have competitors playing catch-up. Marriott CEO Arne Sorenson, second from right, and company executives in the pop-up Innovation LabFirst, after months of teasing about a possible headquarters relocation, the Bethesda, Md.-based hotel conglomerate (with 30 brands and counting) finally revealed plans for a $600 million, 22-story complex in Bethesda, which will include a 230-room flagship hotel. The company's new digs will be ready for its 3,500 corporate employees to move into in 2022, the year the lease on its current headquarters expires.

Milwaukee Poised for an Influx of Hotel Development

The Hotel Insider - Cheryl-Anne Sturken·12 January 2017
Milwaukee has always been known for its numerous breweries — fully a half-dozen are open for tours. However, the sheer amount of new, full-service hotel supply that is being added to the city's inventory, not to mention its robust development pipeline, is stepping up this Midwestern city's profile as a meeting and convention destination.

Hotel Consolidations to Play Out in 2017

The Hotel Insider - Cheryl-Anne Sturken·19 December 2016
In 2016, the global hotel industry witnessed another round of unprecedented consolidation, as the race for increased market share set off a stampede of high-profile mergers and acquisitions.

The Hilton Cleveland Downtown Hits the Ground Running

The Hotel Insider - Cheryl-Anne Sturken·10 August 2016
When the 600-room, 32-story Hilton Cleveland Downtown opened its doors this past June, general manager Teri Agosta and her team of close to 400 -- 200 of whom had never worked in a hotel before -- had no time to spend on a long learning curve. They were staring down three major back-to-back, full-house events that would test the nerves of even the most seasoned of hotel executives.

Customer Data Hacks Continue to Plague Hotels

The Hotel Insider - Cheryl-Anne Sturken·27 July 2016
Earlier this month, Dallas-based Omni Hotels & Resorts said it had been the victim of a malware attack and data breach that affected more than 50,000 customer credit and debit cards at 49 of its 60 hotels. Now, this week San Francisco-based Kimpton Hotels has said it is investigating reports of a possible payment-card data breach. If indeed Kimpton’s data system was breached, the chain would become the latest victim in what has become a string of successful data hacks on hotel companies over the past year.

At 70, Best Western Still a Fighting Contender

The Hotel Insider - Cheryl-Anne Sturken·13 July 2016
Best Western Hotel & Resorts turns 70 years old this year. In a global hotel landscape crowded with newcomers jostling for customer attention and grappling for any nugget of distinction, there is a lot to be said for brand longevity. Loyalty and relevance, says David Kong, president and chief executive officer of the Phoenix-based company, are testaments to the brand's staying power.

Melia, It Was Worth the Wait

The Hotel Insider - Cheryl-Anne Sturken·22 June 2016
Guess what happens in the hotel world when Euro design chic hooks up with Manhattan street cool? You get the 313-room Innside New York NoMad, Meliá Hotels International's first U.S. flagship hotel for its urban lifestyle brand. From the moment you stroll up to this 18-story new-build's entrance on West 27th Street, between Sixth and Seventh avenues, you catch that ever-so-subtle fresh vibe that somehow demands attention. It certainly got mine earlier this week, when I attended a swanky media-only event, complete with escorted tours by the hotel's general manager, Alex Spektor


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