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  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • HFTP Compensation and Benefits Report: 2018 Data on Hospitality Staffing and Compensation

    The 2018 HFTP Compensation and Benefits Survey was released this summer and made available to HFTP members. This is a biannual report that was developed to provide information on salaries and benefits, and to give an ongoing profile of accounting, finance and technology professionals in the hospitality industry.

  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

  • Primary Club Metrics

    Survey results identify which metrics are most often used to determine performance. By Agnes DeFranco, Ed.D., CHAE; Tanya Venegas, MBA, MHM, CHIA; and Amanda Belarmino

Why Hospitality Should Join the Agile Movement

mycloud HOSPITALITY·8h
The Agile methodology for software development is almost two decades old. Despite being adopted by nearly every other industry, hospitality has mostly ignored it. Why have hoteliers failed to take advantage of this powerful approach to technology?

International tourist arrivals reach target two years ahead of forecasts

mycloud HOSPITALITY·22 January 2019
International tourist arrivals grew 6% in 2018 and the UNWTO’s long term forecast issued in 2010 indicated the target would be reached in 2020, yet the remarkable growth of international arrivals in recent years has brought it two years ahead.

Global Tourism Growth Slowed in 2018 But Arrivals Still Hit 1.4 Billion

mycloud HOSPITALITY·21 January 2019
Travelers are still exploring the world, but growth has cooled slightly. Will 2019 bring a further slowdown, or will the appetite for international travel keep surprising experts?
commercial

The Inn at Harbor Shores Deploys Full INTELITY Platform

mycloud HOSPITALITY·21 January 2019
INTELITY™, the global travel industry's first and most powerful enterprise guest engagement and staff management platform, announced today that The Inn at Harbor Shores will be implementing its expansive hospitality platform, marking INTELITY’s first property in Michigan.

Luxury Travelers Are Paying Premium Prices to Stay in Unheated Igloo Hotels

mycloud HOSPITALITY·21 January 2019
These igloo villages are in the Swiss Alps, with snow tunnels connecting the huts to a sauna, hot tub, and an icy dining room. The rooms -- including all the furniture - are carved entirely out of snow, and it's so cold most travelers only stay for one night. Well, these stays certainly fit into the experiences trend.

How to avoid workplace retaliation claims

mycloud HOSPITALITY·21 January 2019
Workplace retaliation claims have nearly tripled in frequency over the past decade and now are one of the most frequent claims filed in employment-related lawsuits and administrative charges. Not only are they on the rise statistically, they also are one of the most difficult claims to defend against.

Top 7 Hotel Property Management Software Features

mycloud HOSPITALITY·21 January 2019
If you are running an independent hotel in the United States and looking for a hotel property management software, then you have landed on the right page. We will take you through some of the most important features of a Hotel PMS that can help you run your property quite efficiently.

80 Common SEO and Technical Mistakes on E-Commerce Websites [Infographic]

mycloud HOSPITALITY·21 January 2019
What are some of the most prevalent technical and search engine optimization (SEO) mistakes on e-commerce websites? Which technology, security, performance, and content issues are many firms struggling with?

Rentokil Steritech Launches Lumnia Fly Control Solution

mycloud HOSPITALITY·21 January 2019
Rentokil Steritech, the North American arm of Rentokil Initial, has launched Lumnia, a new environmentally-friendly fly control solution for businesses. Lumnia is the first range of insect light traps in the world to use LED lighting to reduce energy consumption by up to 61 percent when compared to traps using traditional fluorescent tubes.

Sonoma's MacArthur Place unveils renovation

mycloud HOSPITALITY·21 January 2019
Set to debut in early 2019, MacArthur Place will reveal completely redesigned interiors including a reinvigorated food and beverage programme envisioned in partnership with Zakarian Hospitality.

Library Hotel Collection: 5 Secrets to Brand Reputation Building

mycloud HOSPITALITY·21 January 2019
Almost 10 years ago, Library Hotel Collection became legendary for placing its four boutique properties in the top-four positions of New York hotels on TripAdvisor. Since then, the company has expanded to seven properties. But rather than dilute its reputation during the growth period, the company has only strengthened its performance.

Pendry Hotels reveals Park City design concept

mycloud HOSPITALITY·21 January 2019
Pendry Hotels and SB Architects have revealed the design concept for Pendry Residences Park City, a ski-in, lift-out hospitality complex in Utah’s Canyon’s Village.

Chinese tourists are flocking to islands. Here's why

mycloud HOSPITALITY·21 January 2019
Due to rapid urbanisation in China the conception of leisure for many Chinese is escaping to an island, leading to a growing demand for island vacations. Although China has a long coastline it is not dotted with beaches, and the rare ones are often overcrowded during holiday seasons; so many travellers opt for beaches in foreign countries.

The New York Times Misfires With 52 Places to Go List

mycloud HOSPITALITY·21 January 2019
Nobody wins from The New York Times making a spectacle out of people's dreams and then recommending a trite list of places to visit. The prominence of destination lists also speaks to the bigger problems in travel media.

Jonas Software Rolls Up Hospitality Tech Group to Compete Against Bigger Players

mycloud HOSPITALITY·21 January 2019
The hotel tech group that Jonas Hospitality has put together through acquisitions of Leonardo, MSI, Springer-Miller, and BookAssist is admittedly small. But its creation says a lot about the pressures to consolidate in hotel tech. Experts debate the pros and cons of such roll-ups.

Esports Disrupt How Brands and Events Engage With Their Communities

mycloud HOSPITALITY·21 January 2019
How organizations and events build communities is shifting with new digital networks and the evolution of how people interact online. The culture and growth of esports represents a window into how these changes will affect associations, businesses, and the event sector at large.

Why Hotels Should be Turning to Pay-by-Text Solutions to Meet Guests High Expectations in 2019

mycloud HOSPITALITY·21 January 2019
2018 saw huge advancements in the hospitality industry in terms of technology. Apps replaced check-in desks, robots became the new room-service and hotels have been replenished with AI amenities. However, while many modern hospitality services are pushing efforts into elevating intelligent hotels, this strategy does not always meet customer expectations.

Restaurant Platform Waitr Buys Bite Squad

mycloud HOSPITALITY·21 January 2019
Waitr Holdings Inc., a restaurant platform for online ordering and on-demand food delivery, has completed its previously announced acquisition of Bite Squad, for $323 million.

Travelstop Counts on Asian Startups to Unlock New Era in Corporate Travel

mycloud HOSPITALITY·21 January 2019
For over a decade, corporate travel management companies have been trying to pry open the huge market in Asia but have hardly made a dent. Travelstop says now is the time, as the market is full of high-growth startups that will "get it." Perhaps such new players will finally disrupt the space.

Travel retail market size worth $129B by 2025

mycloud HOSPITALITY·21 January 2019
The global travel retail market size is expected to reach more than USD128 billion by 2025 and the market is projected to expand at a strong CAGR of 8.7% over the forecast years.

How to Create Experience-Driven Hotel Properties for Different Age Groups

mycloud HOSPITALITY·20 January 2019
From Baby Boomers to Gen Xers to millennials, to the ever-growing Gen Z cohort, businesses today are all working toward a similar goal: designing properties and marketing their brands to attract different age groups. While each generation has specific needs and expectations, one commonality remains – the desire to travel. Hospitality continues to draw in people of all ages and is the world's fastest-growing industry to-date, leaving hoteliers scrambling to determine what works best for their target demographic.

Lots of Hotel Vacancies and Huge Cancellation Fees in Davos After U.S. Opts Out

mycloud HOSPITALITY·20 January 2019
The U.S. government would face around $335,000 in hotel cancellation fees for not showing up in Davos, according to a published report. That means there are plenty of rooms still available for last-minute bookers.

UAE hospitality sector saves 1.5m meals from being wasted in 2018

mycloud HOSPITALITY·20 January 2019
The UAE hospitality and foodservice industries have reportedly saved 1.5 million meals from being wasted in 2018 as part of the UAE Food Waste pledge.

Bali Mulls How to Charge $10 Tax on Foreign Tourists

mycloud HOSPITALITY·19 January 2019
Tourism revenue accounts for a vast majority of Bali's income, but the crowds take a toll on its resources and infrastructure. Now the provincial government will charge a toll of its own: a $10 tax on foreign visitors to help defray the impact.

New Event Forecast: Stable Growth in 2019

mycloud HOSPITALITY·19 January 2019
A decade after the 2008 recession, the industry appears to be stable, with steady growth on the horizon according to a new report from American Express Meetings & Events (M&E), a division of American Express Global Business Travel (GBT).

Managing Digital Word of Mouth

mycloud HOSPITALITY·19 January 2019
With the steady rise in digital technologies, combining traditional marketing practices with modern technology has given rise to digital marketing and digital word of mouth marketing has come about as an all-inclusive marketing strategy that not only focuses on marketing on social media but also takes other forms of online communications such as blogs, online forums, and discussions.

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