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  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

  • Primary Club Metrics

    Survey results identify which metrics are most often used to determine performance. By Agnes DeFranco, Ed.D., CHAE; Tanya Venegas, MBA, MHM, CHIA; and Amanda Belarmino

  • Job Description Template: Club Accounting Positions

    The HFTP Americas Research Center has developed example job descriptions for club accounting positions. The process involved reviewing sample job descriptions, and compiling the information into standardized job descriptions.

U.S. Customs Looks to Blockchain and 5 Other Digital Trends This Week

mycloud HOSPITALITY·23 March 2019
This week in digital news, the federal government considers blockchain for monitoring travelers, the EU will wait to put Google's flight and hotel platforms under the microscope, and Lastminute.com hopes to grab TUI's market share.

Why Blockchain Could Come to Airport Security Checkpoints

mycloud HOSPITALITY·22 March 2019
Blockchain in travel hasn't disappeared, even if people are no longer obsessed with getting rich off of cryptocurrencies.

4 Extreme(ly) Luxurious Spa Tourism Options

mycloud HOSPITALITY·21 March 2019
From traditional Ayurvedic relaxation therapy in San Diego to a self-marriage ritual in Riviera Maya, Mexico, luxurious spa tourism options are everywhere. Smart Meetings has rounded up a few interesting and luxurious treatments from some of the most esteemed destinations. All you and your guests have to do is relax and enjoy.

How to Build Highly Effective Content Marketing Strategies That Create Big Results for Hotels

mycloud HOSPITALITY·21 March 2019
Do your Hotel Owners ponder and keep asking what effective Content Marketing strategies is really all about? I bet you the first things that pops up in their mind is Facebook, Instagram, Twitter, LinkedIn, YouTube and blogs. And I totally understand this mindset. Many marketers including I have plugged in the Social Media Marketing amplifier with our content.

What's in Store for China's Aviation Industry?

mycloud HOSPITALITY·21 March 2019
Despite the shaky trade relationship between the U.S. and China, demand for international air travel to China has remained strong. The future role of U.S. carriers in that market is more of a question mark.

Brand experiential value for creating integrated resort customers' co-creation behavior

mycloud HOSPITALITY·21 March 2019
The integrated resort brand is examined by expanding the focus from gambling customers to general customers. A total of 500 data were collected in South Korea to examine the impact of the experiential value of customers on their co-creation attitude and behavior. Results indicate a variation in the impact of the four dimensions of experiential value (i.e., atmosphere, playfulness, return on investment, and service excellence) on co-creation attitude.

U.S. Customs Wants to Use Blockchain for Travel Security Measures

mycloud HOSPITALITY·21 March 2019
As governments and big corporations adopt blockchain solutions to persistent challenges, one shouldn't lose sight of the fact that blockchain's ledger technology can be used to surveil and persecute travelers.

Smart Hospitality POS System Software = Better Guest Experience

mycloud HOSPITALITY·21 March 2019
As a hotelier, when efficiently running your hotel’s end to end operations is your ultimate goal, you can’t ignore managing your in-house restaurant and other point of sale (POS) outlets like gift shops, spa and gyms. Because if you can’t competently manage those POS outlets, you might not be able to serve your guests and lose out on revenues. In this case, the adoption of a cloud Hotel PMS along with a smart Hospitality POS System Software can keep everything running smoothly.

Millennium Hotels & Resorts Relaunches a Simplified Loyalty Program

mycloud HOSPITALITY·21 March 2019
Millennium's new revenue-based loyalty program is slightly reminiscent of Mandarin Oriental's Fans of M.O. which launched last year -- light on complexity but still valuable for fans of the brand.

5 Revenue-Generating Technologies - Using Hotel Tech to Drive More Profit

mycloud HOSPITALITY·21 March 2019
Ah, technology and revenue… our inexhaustible sources of discussion and research. When we talk about tech innovations, what normally first pops into mind is the investment that these systems require, both from a financial and time perspective. But the reason why we’re slowly but surely putting a stop to tech-related skepticism is what awaits for us after the finish line: a better guest experience, a significant improvement in reputation, and of course, profit.

Here's how to get your experience business discovered

mycloud HOSPITALITY·21 March 2019
Travel activities account for 9% of global travel market and is the third largest segment of the travel space after airlines and hotels. This is a really significant space worth about US$129 billion (RM500 billion).

Marketing to the Chinese traveller: What you ought to know

mycloud HOSPITALITY·21 March 2019
“There are big changes in the China travel market, which also means big opportunities for marketers,” was how Reene Ho-Phang, founder & managing director of BrandStory Asia, described what lies in store for companies looking to do business with this outbound travel giant.
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Nuvola Partners With Evolutix to Reduce Hotel Energy Expenses

mycloud HOSPITALITY·21 March 2019
Nuvola announced a partnership with Evolutix to integrate the company’s guest room automation and energy management solutions into Nuvola’s platform capabilities. Now available to hoteliers, the joint efforts between both companies offer the hospitality industry an energy savings ROI platform that can significantly reduce utility expenses while delivering optimization solutions to cost-effectively manage, track and optimize each department.

Skift Forum Europe: Ennismore CEO Sharan Pasricha on Reimagining Hospitality

mycloud HOSPITALITY·21 March 2019
The success of Ennismore's Hoxton hotels brand is founded on the fact that you don't have to completely reinvent something altogether to make it exciting or lasting. You just need to know what elements bring you -- and your guests -- joy (while also making a profit).

UAE leaders connect for exceptional Expo

mycloud HOSPITALITY·21 March 2019
The new City Readiness Subcommittee will ensure coordination between the nation’s local and federal entities to welcome the world to the biggest event ever held in the Arab world.

Have we Gone too Far with Technology in the Hospitality Industry

mycloud HOSPITALITY·21 March 2019
The hospitality industry is changing, and is rapidly becoming super high-tech and while we can argue that this benefits guests—and it certainly benefits vendors—how much is it taking away from the guest’s personal experience? Theoretically, it should improve the customer experience, particularly through the use of data collected by using the various technologies.

Travel Advisors Are Selling Trips as a Kind of Therapy

mycloud HOSPITALITY·20 March 2019
Transformative travel has been a buzzword for a while, and these companies are finding a way to put the concept into practice. Actual therapy should be left to professionals, but there's no denying travelers can find a helpful fresh perspective through their journeys.

A Detailed Study of the Expected and Actual Use of Hotel Amenities

mycloud HOSPITALITY·20 March 2019
Choosing hotel amenities is a critical task for hotel owners and operators. Offering too few amenities, or the wrong kind of amenities, can negatively affect the brand positioning of the hotel and the guest’s service experience. Offering too many amenities can waste capital, increase operating costs, and put unnecessary burdens on service delivery. This results of this study will provide information to hotel owners and operators to help them decide what amenities to offer, to whom, and under what circumstances.

How Netflix uses big data to create content and enhance user experience

mycloud HOSPITALITY·20 March 2019
An estimated 80% of content streamed on Netflix is influenced by its recommendation system. Stats/examples how shows like House of Cards keep users engaged.

Google's Travel Services Aren't a Focus of European Regulators Just Yet

mycloud HOSPITALITY·20 March 2019
Over the last couple of years, rumors have been flying around that the European Union wanted to take a closer look at Google's travel tools. For now at least, that doesn't seem to be the case.

Personalizing the Guest Experience While Protecting their Privacy -- A HITEC Europe Preview

mycloud HOSPITALITY·20 March 2019
As competition intensifies and technology evolves, the hospitality industry must rise to meet the latest expectations of all traveling demographics — and that now includes a customized guest experience. The modern traveler has come to expect a certain level of personalization that saves them both time and energy while also making them feel special.
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Client Generates Over $275k with TargetingHub Email Campaigns

mycloud HOSPITALITY·20 March 2019
Vizergy’s client is a relatively small property just outside of San Diego, CA. In the past year of utilizing the TargetingHub platform for their email marketing, they have been able to grow their database by 2,615 new contacts.

A UK Hotelier's Guide To Promotions & Pricing In 2019

mycloud HOSPITALITY·20 March 2019
Last month’s announcement that, after an investigation by the CMA (Competition and Markets Authority), third parties are committing to changing their selling habits was welcome news for UK hoteliers. Finally, we could be moving towards a more level playing field.

Pitfalls of tourism graduate students in presenting the ingredients of research proposals

mycloud HOSPITALITY·20 March 2019
This study aims to investigate the pitfalls of graduate students to present essential ingredients of research proposals. This case study examined twelve student research proposals. The collected data of the proposal ingredients were analyzed by organizing, comparing and interpreting the data.

Take Control of Guest Experience with Guest Satisfaction Surveys

mycloud HOSPITALITY·20 March 2019
In the age of online reviews, Guest Satisfaction Surveys (GSS) represent a critical way to solicit direct feedback from guests and evaluate guest sentiment. By using survey feedback to guide improvements, hotels can prevent negative reviews, increase guest loyalty and attract new guests.

Japan Airlines, Travelport team up to launch GDS for Japanese travel industry

mycloud HOSPITALITY·20 March 2019
Japan Airlines (JAL) and Travelport will take ownership of Travelport Japan K.K. and JAL’s 100% owned subsidiary, Axess International Network, under a joint venture called Travelport Axess to operate a Global Distribution System (GDS) tailored to the needs of the Japanese travel industry.

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