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  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

  • Countdown to Opportunity: The Club & Hotel Controllers Conference 2018

    Written By: Laura Resco, official event guest blogger for the HFTP Club and Hotel Controllers Conference 2018 - One of the most important jobs of a graduate student is to produce original research that furthers the existing knowledge within an industry.

  • Primary Club Metrics

    Survey results identify which metrics are most often used to determine performance. By Agnes DeFranco, Ed.D., CHAE; Tanya Venegas, MBA, MHM, CHIA; and Amanda Belarmino

  • Job Description Template: Club Accounting Positions

    The HFTP Americas Research Center has developed example job descriptions for club accounting positions. The process involved reviewing sample job descriptions, and compiling the information into standardized job descriptions.

180 | Engineering Meaningful and Trusting Relationships with Nick Lawniczak

mycloud HOSPITALITY·19 September 2018
Nick Lawniczak has more than 10 years of experience specializing in the luxury hospitality market. Over the years, he’s worked on a wide array of projects ranging from residential remodels, note rebranding, commercial tenant improvements, shopping centers and the development of new high rise luxury condominiums.

How DMOs and Tourist Boards Create Value for Local Communities

mycloud HOSPITALITY·18 September 2018
Destination marketing organizations (DMOs) make it their job to trumpet the uniqueness of their locales. When done well, DMO campaigns result in an increase of local and global travelers, driving value into their communities. So, what makes for an impactful DMO campaign? Below are a few examples of how DMOs have successfully sung the praises of their destinations through authenticity,
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Back to the Hospitality Future with Mews Systems

mycloud HOSPITALITY·18 September 2018
Mews Systems are all abuzz with preparations for their annual tech summit, the self-proclaimed "hottest ticket in town" for innovative and information-hungry hospitality professionals: Back to the Hospitality Future.

Interview with Are Morch on Social Media Strategy: How Important is it for Hotelier?

mycloud HOSPITALITY·17 September 2018
Coming from a strong background in IT, customer service, and Hotel management; Are Morch provides a unique service for Hotels and Resorts to reach their customers on a whole new level, through Social Media. We got the opportunity to interview the social media veteran about his journey in hospitality industry and his productivity hacks as a hotel Blogger.
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Sinhgad Institute of Hotel Management & Catering Technology Builds mycloud Hospitality Platform into Curriculum

mycloud HOSPITALITY·13 September 2018
Sinhgad Institute of Hotel Management & Catering Technology has adopted the pioneering mycloud hospitality platform as part of its curriculum. The move signals the award-winning hotel software’s importance to the future of the hospitality industry.

3 Keys to Excellent Housekeeping

mycloud HOSPITALITY·13 September 2018
If you asked a guest what their favourite part of a stay with you was, it’s unlikely that they’ll respond with comments on dust-free surfaces, white linen and spotless floors. These are facets that often go unnoticed by guests during their stays, taken for granted as the norm.

Life after Les Roches - Luigi Fummo takes family business worldwide

mycloud HOSPITALITY·12 September 2018
In the fourth of a series of stories about Les Roches alumni, we visit Chalet Ciro in London, run by class of 2016 graduate, Luigi Fummo. Luigi combined his passion for cooking with everything he learned at Les Roches to take his family business around the world.

Travel Managers Aren't Buying Basic Economy Fares: Here's Why

mycloud HOSPITALITY·12 September 2018
Travel managers are avoiding basic economy fares, and rightfully so. The consensus is that travelers end up paying more over the course of a trip if they go basic economy and have a worse flight experience to boot.

Survey: Delivering Business Growth is Top Objective for Marketers

mycloud HOSPITALITY·12 September 2018
As marketers look to achieve a wide range of objectives, new research shows that their top goal is to deliver business growth across the board.

Directly Speaking with Travel Tripper, Ep 6 -- The 4 Biggest Threats that US Hotels Are Facing

mycloud HOSPITALITY·12 September 2018
If you’re familiar with the 80/20 rule, you know that roughly 80% of the results come from 20% of the input. On any given day, many hoteliers are often inundated with the urgent tasks at hand that they inevitably fall short of addressing the key issues that significantly impact their businesses.

Airports and airlines fall into line on interlining

mycloud HOSPITALITY·12 September 2018
New technologies which make it easier for passengers to book connecting flights have the potential to change the competitive landscape of aviation by giving low-cost carriers greater reach and airports more power.

Key Challenges for Today's Travel Marketers

mycloud HOSPITALITY·12 September 2018
Targeting consumers at the correct place during the perfect time of their buying cycle is a challenge for many travel marketers—especially as device usage and channels are growing everyday.

Best Practices for Improving Hotel Revenue in Peak Season

mycloud HOSPITALITY·12 September 2018
Each hotel has a peak part of the season they look forward to. During this time, the bigger part of their yearly revenue is made. Most hotels these days strive to increase the number of direct bookings during the peak period. This is their most direct approach to increasing their overall revenue.

4 ways to increase occupancy rates in low season

mycloud HOSPITALITY·12 September 2018
"How can I maximise occupancy rates coming into low season?”. That’s the eternal question for any property owner who wants to maintain steady business during off-peak periods. In this blog post, we suggest ways you can plan for low season in order to boost occupancy and increase revenue.

179 | Setting Your Hotel Apart from the Competition with Cynthia Bock

mycloud HOSPITALITY·12 September 2018
Cynthia Bock joined Waterton in 2010 and serves as senior vice president, business development for the hospitality platform. In this role, she is responsible for maintaining and expanding relationships with investors and operating partners related to third party management contracts. Prior to her current role, Cynthia served as senior vice president of sales and marketing, where she was responsible for all top line sales, marketing and revenue management efforts for the hospitality portfolio. She was promoted to senior vice president of development in 2017.

The Importance of AI Event Concierge to Deliver Memorable Experiences

mycloud HOSPITALITY·12 September 2018
This article will take a deep dive into digital concierge service for events - AI-powered event chatbots - their benefits, and common use cases, revealing all you need to know about this technology and its capabilities.

Skift Forum Preview: TripAdvisor CEO Shrugs Off Advertising Slump as a Blip

mycloud HOSPITALITY·12 September 2018
Here's an unorthodox thought in business: TripAdvisor CEO Steve Kaufer knows that the company's value proposition for its customers can remain strong even when the financials can face difficulties every once in a while. That's a truism that sometimes get lost when pundits focus merely on stock price variations.

Apple's New iPhone Push Notification Tweaks Could Help Travel Brands

mycloud HOSPITALITY·12 September 2018
Despite the hype, Apple is merely playing catch-up to Android by rolling out new tools for tuning app notifications. But it's still good news for the many users of business travel apps on Apple devices.

How 260-Year-Old Cox & Kings Stayed Relevant

mycloud HOSPITALITY·12 September 2018
Cox & Kings remains at the forefront of luxury tourism -- not bad for a company that began life in 1758.

NDC offers opportunity for all - from travel sellers to corporations to travelers

mycloud HOSPITALITY·12 September 2018
When you think about the meteoric rise of companies such as Facebook, Uber or Airbnb, all have one thing in common: In developing their services they put the end user, travelers, first.

Pros and Cons of Using Facebook Business Manager

mycloud HOSPITALITY·12 September 2018
With over 2 billion users, Facebook is the most popular social media platform in the worl and it is therefore not surprising that more and more businesses are investing in Facebook to grow their brands and sales; In fact, there are over 60 million business pages on Facebook; in Canada, over 46% of companies use social media for promotions!

Priority Pass Parent Invests in Mobile Airport Food Ordering Platform Grab

mycloud HOSPITALITY·12 September 2018
If it wasn't obvious that Collinson and Priority Pass were expanding into the dining scene before, it is now.

Why it's risky for hoteliers to ignore Traditional Media for Social Media--and vice versa.

mycloud HOSPITALITY·11 September 2018
It is such a veritable feast out there for a PR professional; who is today spoiled for choice between the old and new media.

Hyatt's San Antonio Properties Boast Major Renovations

mycloud HOSPITALITY·11 September 2018
They’re both Hyatt luxury properties in San Antonio with plenty of attractive amenities and more than 100,000 sq. ft. of meeting space, and have been recently been renovated to celebrate major anniversaries. But Hyatt Regency Hill Country Resort & Spa and Grand Hyatt San Antonio have unique identities and are decidedly different in many respects.

The High Camp Experience: Take Your Next Event to New Heights

mycloud HOSPITALITY·11 September 2018
With stunning views of Lake Tahoe and the picturesque backdrop of the Sierra Nevada, High Camp at Squaw Valley Alpine Meadows provides the perfect setting to host a memorable meeting that attendees will be talking about long after it wraps.

Will Airline Pilot Shortage Cripple Second-Tier Markets?

mycloud HOSPITALITY·11 September 2018
Everyone loves to complain about air travel today. Cramped cabins. Added fees for everything. But what if there was no pilot to fly the plane? That’s the scenario the U.S. airline industry is facing—and, according to news reports, it will only worsen in the coming years.

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