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  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • HFTP Compensation and Benefits Report: 2018 Data on Hospitality Staffing and Compensation

    The 2018 HFTP Compensation and Benefits Survey was released this summer and made available to HFTP members. This is a biannual report that was developed to provide information on salaries and benefits, and to give an ongoing profile of accounting, finance and technology professionals in the hospitality industry.

  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

  • Primary Club Metrics

    Survey results identify which metrics are most often used to determine performance. By Agnes DeFranco, Ed.D., CHAE; Tanya Venegas, MBA, MHM, CHIA; and Amanda Belarmino

Argentina's Currency Crisis Creates Affordable Luxury for Visitors

mycloud HOSPITALITY·4h
Argentina's currency crisis might be good news for international bargain-seeking visitors, but Argentine citizens are seeing their own trips grow too expensive.

Welcome to the 2019 Smart Decision Guide to Hotel Property Management Systems

mycloud HOSPITALITY·5h
Selecting the right hotel property management system is vital when making operational and strategic decisions for your hotel, and it can be a daunting task.

Insider Perspectives: Renier Milan and Halei Young at Beach Terrace Inn

mycloud HOSPITALITY·5h
Welcome to “Insider Perspectives”, a new series in which we interview travel industry insiders and veterans to hear their insights and stories, drawing upon their unique and impressive backgrounds.

Report: Only 17% of Marketers Measure the ROI of All their Marketing Activities

mycloud HOSPITALITY·7h
Although marketers have a slew of different ways to reach out to their target audiences, new research suggests that they are failing to measure the ROI of their initiatives.

Best Practices for Managing Hotel Distribution Costs

mycloud HOSPITALITY·7h
Distribution costs have been steadily rising over the past several years, driven by the increasing market share of online travel agencies (OTAs). In fact, a Kalibri Labs study shows commission costs rising at twice the rate of revenue growth through 2015. An important role of revenue management is to manage distribution costs in order to leverage the right channels in optimal ways to achieve business success.

HB ON THE SCENE: Extended Stay America Breaks Ground for First Time in More Than 10 Years

mycloud HOSPITALITY·9h
Extended Stay America Inc. has broken ground on a four-story, 124-room hotel here, marking the Charlotte, NC-based hospitality’s first groundbreaking in more than 10 years. The property is expected to open in fall 2019.

Hotelbeds widens reach into ancillary space with acquisition of UK-based HolidayTaxis

mycloud HOSPITALITY·12h
Hotelbeds has acquired HolidayTaxis Group (HolidayTaxis) to reinforce its “commitment to growth in the rapidly the rapidly expanding ancillary distribution space.”

JetSetGo's New SkyShuttle Takes Off Ahead of Uber in India's Competitive Air Taxi Market

mycloud HOSPITALITY·15 November 2018
India is ideal for aerial taxi services and while Uber decides if that's where its first Uber Air international city will be, local start-up JetSetGo simply gets going with a new SkyShuttle service that will provide it with insights for future air mobility.

Rome Tour Bus Restriction Stirs Europe's Latest Overtourism Controversy

mycloud HOSPITALITY·15 November 2018
Tour buses bring thousands of people to Rome each day, but many increasingly run on cleaner fuels than their passenger car counterparts. Buses also replace some of those cars and probably know the traffic laws better than the average driver, another reason that has us scratching our heads at Rome's plan.

What Eventbrite Tells Us About the Big Business of Events

mycloud HOSPITALITY·15 November 2018
Eventbrite's rise should be a lesson for the overall event tech ecosystem: Make something that is easy to use and powerful enough to scale, and customers will come.

How Rooftop Farms are Helping Communities Grow Together

mycloud HOSPITALITY·15 November 2018
The world is urbanizing at a rapid pace and high-rise, high-density living is becoming the norm and a country like China has developed and urbanized so quickly in the past two decades that 56 percent of its billion-strong population were living in cities in 2016, with limited space in cities like Hong Kong, concrete towers soar over the streets below.

Your Hotel Marketing Manager's Wish List for 2019

mycloud HOSPITALITY·15 November 2018
It’s hard to believe, but the holidays are almost upon us. While that might mean it is time to think about gifts and holiday meals, fall also starts the planning process for 2019. As a hotelier, what technologies will help you get the most out of your budget in the coming year? To a large extent, the answer will depend on your business goals. Are you trying to shift OTA share to boost your bottom line? Looking to drive higher engagement from past hotel guests?

New & Renovated: Getting Out of the Hotel

mycloud HOSPITALITY·15 November 2018
For a taste of something uniquely different, sometimes you need to leave the hotel behind. From restaurants to purpose-built event venues, all kinds of properties can be the perfect, hyper-local setting for your next great event.

Adding It Up: Hidden Lifetime Costs of Sexual Assault and Misconduct

mycloud HOSPITALITY·14 November 2018
Victims of sexual assault, violence, and misconduct suffer in multiple ways following the crimes committed against them. Liz Karns, professor from Cornell’s ILR School, has been following the lifetime costs for victims of these sexual crimes. As both a lawyer and an epidemiologist, she is tackling the data from an interesting perspective and sat down with eCornell’s Chris Wofford to discuss the lasting effects for survivors both on campus and in the workplace..

The cold, harsh reality of foodborne illness and preventing its spread

mycloud HOSPITALITY·14 November 2018
It is almost winter, and the cold weather has arrived. Get ready because the change in temperature will cause colds and flu to occur. Here, Ashley Miller, one of our food safety experts, shares thoughts on what to do to prevent the spread of colds, flu and foodborne illness at your business.

How Younger Generations are Shaping the Future of Travel

mycloud HOSPITALITY·14 November 2018
On the stage this week at the Phocuswright Conference in Los Angeles, we released new data that illustrates the behaviors, attitudes, and influences of younger travelers around the world, and shines a light on how Generation Z is redefining the rules of engagement for travel marketers.

Tips for PIPs: How Hotel Owners Can Negotiate the Best Deal on Required Property Improvement Plans

mycloud HOSPITALITY·14 November 2018
Following a decade of record growth, hotel franchisors are putting new focus on ensuring their brands’ flags are in tip-top condition. Tired, neglected properties with lower quality index scores are being issued property improvement plans (PIPS) by franchisors to upgrade. Failing to comply with even the smallest PIP detail can result in serious penalties. Hotel owners who do not finish renovations by the date specified in the PIP agreement are in jeopardy of having their flag pulled.

Train to retain

mycloud HOSPITALITY·14 November 2018
With Brexit looming, the UK hospitality industry must invest to retain talent.

Capital One Adds Frequent Flyer Mile Transfer Option to Its Credit Cards

mycloud HOSPITALITY·14 November 2018
A new tool coming from Capital One will make its travel credit cards more competitive with American Express and Chase. Only seasoned travel pros, however, may find it useful.

Why Advertising on Mobile is Important for the Travel Industry

mycloud HOSPITALITY·14 November 2018
Advertising on mobile is an essential part of any full funnel marketing strategy. Learn why being present on mobile is so important to convert travelers with Lina Ang and Ed Stevenson.

Report: More Manufacturing Marketers are Now Turning to Content Marketing

mycloud HOSPITALITY·14 November 2018
As marketers in the manufacturing industry turn to content marketing to achieve their key objectives, new research suggests that they are finding more success with this tactic.

Hong Kong Health Report Stays Positive Despite Changing Conditions

mycloud HOSPITALITY·14 November 2018
Hong Kong is a market that has experienced a fair amount of change in recent years. Being in close proximity to the world’s largest travel market that is China, it is inevitable that whatever happens there immediately impacts Hong Kong. We speak with Christine Liu, STR’s regional manager for North Asia looking after all business development teams in the region, and her colleague Vincci Yang, business development manager overseeing South China, Hong Kong, Macau, Taiwan and South Korea.

New Reports Available in Amadeus Sales & Event Management

mycloud HOSPITALITY·14 November 2018
Based on popular request, we have added four new reports to our sales and catering solutions, Amadeus Sales & Event Management.

Hotelbeds to Buy HolidayTaxis to Expand Transport Offering

mycloud HOSPITALITY·14 November 2018
While clearly not a game-changer in the same way Tourico Holidays or GTA was, the deal does expand Hotelbeds' ancillary portfolio, giving it greater reach in what is a growing market.

POS Systems Top 7.3M Installations Worldwide: Study

mycloud HOSPITALITY·14 November 2018
“Global POS Software 2018,” the latest study by strategic research and consulting firm RBR, shows 7.3 million installations at major retailers and hospitality operators as of June 2018. The report highlights a growing market, with discounters and convenience store chains in particular continuing to add new points of sale.

Cloud5 Partners with Roxy to Add Voice-Driven Telephony to Hotel Solutions

mycloud HOSPITALITY·14 November 2018
Cloud5 Communications, a communications technology and services platform for hospitality, announced a partnership with Roxy, the speech-enabled device that provides fully customizable in-room hotel concierge services. This partnership is one of the first to combine a virtual assistant and a hospitality cloud-based PBX system, enabling hotels to reduce the number of necessary devices in their rooms and enhance the guest experience.


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