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  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • HFTP Compensation and Benefits Report: 2018 Data on Hospitality Staffing and Compensation

    The 2018 HFTP Compensation and Benefits Survey was released this summer and made available to HFTP members. This is a biannual report that was developed to provide information on salaries and benefits, and to give an ongoing profile of accounting, finance and technology professionals in the hospitality industry.

  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

  • Primary Club Metrics

    Survey results identify which metrics are most often used to determine performance. By Agnes DeFranco, Ed.D., CHAE; Tanya Venegas, MBA, MHM, CHIA; and Amanda Belarmino

Australian luxury hotels up their game for Chinese tourists

JLL Real Views·18 January 2019
With the Chinese now accounting for Australia's largest group of tourists, hotels are going the extra yard to make their visitors feel welcome. Congee at the breakfast buffet, Chinese signage, Chinese-speaking staff and bottled and hot water are common adaptations at some hotels as operators pursue the growing cohort of tourists from China, Taiwan and ...

Renovating to stay relevant: Big hotel refurbishments in 2019

JLL Real Views· 2 January 2019
Some of the world’s most iconic hotels will reopen in 2019 after undergoing extensive renovation works to bring in a fresh look and smarter technologies as part of an effort to keep up with the ever-changing tastes of discerning global travelers.

Bright young chefs add sparkle to hotels

JLL Real Views· 3 December 2018
Hotels and fine dining have long been a near-perfect pairing but in today’s food conscious culture, the addition of an acclaimed chef at the kitchen helm can really put it on the foodie trail.

How London's hotels are staying ahead of the curve

JLL Real Views·20 November 2018
As one of the world’s most visited cities, London doesn’t just need a plentiful supply of hotel rooms. It also needs them to meet the needs and expectations of an ever-widening group of business and leisure travelers.

How wellness became big business in America

JLL Real Views·26 October 2018
During a ‘60 Minutes’ segment on health in 1979, anchor Dan Rather said, “‘Wellness’: there’s a word you don’t hear every day.” Four decades later, the word is ingrained into the paces of modern life, from a spirulina-infused smoothie in the morning, to an evening sound-healing session at the office, offered as part of a corporate wellness program.

High-speed rail propels Hong Kong hotels

JLL Real Views·23 October 2018
New bullet trains zipping between Hong Kong and mainland China are set to make travel for tourists faster, cheaper and easier than ever – although finding a hotel room amid rising visitor numbers could well become that much harder.

Why more consolidation is on the cards for hotels

JLL Real Views· 8 October 2018
From mega-mergers to niche acquisitions, consolidation is recalibrating the balance of power in the hotel industry as established operators get bigger and smaller brands seek new ways to differentiate themselves.

How African luxury tourism is heading off the beaten track

JLL Real Views·18 September 2018
For growing numbers of today’s high-end travelers, holidays are less about sipping cocktails on sandy beaches and more about opting for new experiences they can’t get at home.

How serviced apartments are tuning into modern traveler needs

JLL Real Views· 6 September 2018
As the line between work and leisure trips continues to blur, serviced apartment operators are both fuelling and catering for this growing ‘b-leisure‘ market.

How America's motels became hipster havens

JLL Real Views·30 August 2018
In the heart of Palm Springs, a once nondescript Howard Johnson motel with an on-site Denny’s restaurant is now the Ace Hotel & Swim Club, replete with outdoor fireplaces, live music by the pool, a vintage photo booth and Middle East-meets-California fusion dining.

Lifestyle hotels gain a foothold in Asia Pacific

JLL Real Views·14 August 2018
Lifestyle hotels are carving out a niche in Asia Pacific, boosted by youthful guests looking for authenticity, community and local experiences coupled with features like innovative design, good connectivity and convenient locations.

Why restaurateurs are heading under the arches

JLL Real Views·13 August 2018
Across Europe’s major cities, damp and decaying railway arches were often synonymous with the seedier part of town. Not anymore. In recent years, regeneration and growing demand from new food and beverage brands has breathed new life into the cavernous spaces and their surrounding area.

Why Asia leads the race in smart hotel technology

JLL Real Views· 7 August 2018
Robots butlers, keyless entry and virtual reality-enhanced room bookings: Hotel guests are increasingly being greeted by these once futuristic tech features around the world. But hotels in Asia have been upping the ante, with a younger hospitality industry – and many guests in their 20s and 30s – quickly taking to new innovations.

OK, Computer: Why hotels are employing digital concierges

JLL Real Views·27 July 2018
“Alexa, where can I get good sushi around here?” Digital concierges have arrived, bringing hotel guests unprecedented levels of personalization and control. As the technology driving AI and recommendation engines continues to evolve, hotels are starting to embrace the power of digital concierges to provide a customized and on-demand service.

How hotels are upping their game on food and drink

JLL Real Views·23 July 2018
From partnering with world-renowned chefs to letting guests order room service via Amazon Alexa, hotels are increasingly offering innovative food and beverage (F&B) experiences. F&B is an important revenue generator for hotels, with overall consumer spending in the U.S. alone rising by 5.5 percent annually since 2011, according to Technomic. The biggest driver of F&B, however, is a desire among hotels to tap into today’s experience-led economy.

Kicking off a new era for branded hotels in Russia

JLL Real Views·15 June 2018
Football fans flocking to Russia for the 2018 FIFA World Cup aren’t the only ones filling its growing stock of branded hotel rooms. Tourism has reached the highest level since the fall of the Soviet Union as travelers – especially Asia’s growing middle class – increasingly seek out new destinations beyond the traditional European hotspots . The weaker Ruble also has a role to play, making travel to Russia’s cities more affordable for foreigners as well as encouraging more Russians to holiday at home.

How hotel brands are cracking the home rental market

JLL Real Views·24 May 2018
Marriott International is the latest major hotel group to enter the market, launching a six-month pilot project in partnership with home rental management company Hostmaker, to offer a selection of over 200 vetted homes in London.

Why competition is heating up for Dubai's luxury hotels

JLL Real Views·14 May 2018
Iconic hotels like the 7-star Burj Al Arab have put Dubai at the top of the list for travelers seeking luxurious amenities and world-class service. More than 60 percent of the city’s hotel supply is in the upscale and luxury category, but with a plethora of launches over the past 12 months and a strong pipeline of openings, the market is not only growing but it’s also evolving as developers and operators put their own twist on luxury.

Why France's hotel sector is on the road to recovery

JLL Real Views· 5 April 2018
As tourists return once more to soak up the sights and tastes of France, its hotel sector is rebounding rapidly from its 2016 low point. Just under 89 million tourists visited France in 2017, according to French government figures, a five to six percent year-on-year rise that puts the country back on track to reach its ambitious 100 million target by 2020. It’s a welcome turnaround from the previous year, when tourist numbers in the worst-hit region of Greater Paris fell by 1.5 million in the wake of a spate of terrorist attacks. By September 2016, hotel RevPAR (revenue per available room) was down almost 16 percent on the previous year.

How midmarket restaurants can stay at the top of their game

JLL Real Views·23 March 2018
In an increasingly competitive restaurant scene, midmarket brands are under pressure to keep hungry diners flowing through their doors. Affordable, casual restaurants such as Jamie’s Italian, Byron Burger and Strada have become a familiar sight on British high streets, enjoying vigorous expansion in the last few years. Yet as dining trends evolve to favour restaurants that specialise in particular food – such as vegan eateries or fast-casual chains – and fine-dining groups branch out with more accessible “fast fine dining” experiences, midmarket restaurants are facing a crunch.

Will other Asian retailers follow Muji's move into hospitality?

JLL Real Views·22 February 2018
American furniture retailer West Elm has done it, as have luxury brands such as Armani and Bulgari. Now Japanese lifestyle giant Muji, which is known for its minimalist aesthetics, is taking a step into the hospitality business. The first Muji hotel opened in Shenzhen last month, and it has two other properties lined up for launch in Beijing and Tokyo later this year and next. Rooms will feature Muji homeware products, allowing guests to lounge on the furniture and try out homewares in private. Stores within the hotels then allow them to purchase their favourite items.

Six ways to design a winning guest experience

JLL Real Views·22 January 2018
Even grand can be bland for today's experience-driven hotel guests, who prefer unique amenities and good connectivity over sheer aesthetics. Amid fierce competition from alternative accommodation providers like Airbnb, the industry is getting the message. To address the competitive threat, hotel owners and brands continue to look for innovative ways to differentiate their hotel with The post Six ways to design a winning guest experience appeared first on RealViews.

How the Middle East is drawing in Chinese visitors

JLL Real Views·13 November 2017
Whether they’re after windswept deserts, archaeological treasures or luxurious beach resorts, China’s growing middle class is increasingly considering the Middle East as their next holiday destination. Amid rising affluence levels, the number of travelers from China has soared in recent years, making it the world’s largest outbound tourism market. But in addition to visiting countries in the Far East and Europe, Chinese tourists are seeking new destinations off the beaten path.

How Paris takes luxury hotels to a new level

JLL Real Views·19 October 2017
When the rich and famous head to Paris, there are a select few addresses that their chauffeur-driven cars whisk them to. These are the Palace hotels, the crème de la crème of its luxury hotels scene, which used to be seven and but are soon to be fourteen.

The dynamic dozen: The growing hotel markets with big potential

JLL Real Views·28 September 2017
Emerging cities across Asia and the Middle East are fast becoming the new lands of opportunity for investors and developers within the hotel industry. Their hotel markets are experiencing rapid expansion amid surging numbers of tourists and corporate travelers from around the world and strong economic growth. For now, large-scale investment is still lagging but that could soon all change. “These Emerging Hotspots have some of the largest supply pipelines in the world, and are set to see their total number of rooms increase by 30 percent in the next few years,” says Jeremy Kelly, Director of Global Research at JLL.

How food delivery services are moving into airports

JLL Real Views·19 September 2017
Queues at airport restaurants and food outlets are a common sight, especially at peak travel times, as transport hubs around the world deal with surging numbers of travelers. In response, a new batch of pick-up and delivery services has arrived on the scene to offer time-poor passengers an alternative to holding out for on-board plane food.


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