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  • Success in the Sunshine State: Highlights from HFTP's 2018 Florida Regional Conference

    The beautiful Sarasota Westin Hotel — with its bright white facade, multitudinous windows and stunning rooftop pool area — made a very picturesque setting for the 2018 HFTP Florida Regional Conference, which took place July 25–27, 2018.

  • Annual Convention 2018: A True HFTP Experience in the Land of the Kentucky Derby

    On the bank of the Ohio River in the east south-central region of the United States looms Kentucky’s largest city, Louisville — home to the famed Kentucky Derby horse race, Kentucky Fried Chicken (KFC) and Louisville Slugger baseball bats.

  • Countdown to Opportunity: The Club & Hotel Controllers Conference 2018

    Written By: Laura Resco, official event guest blogger for the HFTP Club and Hotel Controllers Conference 2018 - One of the most important jobs of a graduate student is to produce original research that furthers the existing knowledge within an industry.

  • Primary Club Metrics

    Survey results identify which metrics are most often used to determine performance. By Agnes DeFranco, Ed.D., CHAE; Tanya Venegas, MBA, MHM, CHIA; and Amanda Belarmino


Mammoth Success

Club & Resort Business - Industry Commentary·25 July 2018
Mike Keiser and his family members are playing an increasingly influential role in the game of golf. And keeping their glass more than half-full in the process.

Seller Beware

Club & Resort Business - Industry Commentary·24 May 2018
The next club I hear of that solved its membership problem solely with a low cost of entry and reduced monthly fees will be the first one I hear of.

'What If' Is Not a Game

Club & Resort Business - Industry Commentary·24 May 2018
While many excellent club managers and their staffs have helped to pull the industry out of its biggest collective scare in history, it’s important to stay diligent against getting too complacent, and to remain prepared for all possible scenarios.

Closing the Great Divide

Club & Resort Business - Industry Commentary·25 April 2018
More and more public courses and facilities seem to be realizing they need to be more club- and resort-like to attract new business. Public clubs and golf courses, especially those operated by municipalities, have always been thought to be arm’s-length competitors, at best, to most private clubs or resort properties, with patronage that by and large isn’t interested in gaining access to a full complement of amenities through club memberships. (Usually, the “membership” appeal for these facilities is limited to bundled golf-round discounts.)

Moving to the Front

Club & Resort Business - Industry Commentary·24 April 2018
Any club can afford cash bonuses and other training incentives that can lead to better service, more professional and motivated staff, and higher-quality food. In my last editorial in the February 2018 issue of C&RB, I said it would probably be my last column discussing issues with club food and beverage. Well, it wasn’t!

Can't We Have It All?

Club & Resort Business - Industry Commentary·29 March 2018
At every club I go to, all I hear about from GMs, golf pros and superintendents is how much success they’ve had in promoting that no one has to play a full round of golf, or use the full course, if they don’t want to. When Jack Nicklaus talks, we all should listen—especially those of us who aren’t nearly as immersed or invested in the golf industry as he has been.

Are They Not Entertained?

Club & Resort Business - Industry Commentary·28 February 2018
The lists of “expert tips” I’ve found on making a facility “Millennial ready” sound a lot like what I find at just about every club I go to now. There’s been a lot of commentary lately about Millennials as they relate to the club industry, and whether or not it’s worth it to make special efforts to get them to join clubs or play more golf. Much of what’s been written, it seems to me, really ends up boiling down to generation-gap disagreements about what exactly a club is these days, or what constitutes “playing” golf.

My Last Editorial on F&B (Probably)

Club & Resort Business - Industry Commentary·27 February 2018
In the commercial foodservice arena, fear-based decisions rarely result in positive outcomes. For six months of the year, I live in Northwest Michigan, about 25 miles south of the Mackinac Bridge. It’s a beautiful area unlike any other part of the Midwest, and home to some of the best golf courses in the country, quite a few of which are annually listed in “the best courses in America that you can play.”

Five Things

Club & Resort Business - Industry Commentary·30 January 2018
Change is progress and we resist it at our peril. Will Rogers famously said, “Even if you are on the right track, you’ll get run over if you just sit there.” Change isn’t easy. If it were, we would keep our New Year’s resolutions for more than two or three weeks (and I am being generous here). Change is progress, and we resist it at our peril. Will Rogers famously said, “Even if you are on the right track, you’ll get run over if you just sit there.”

Money and 'Me, Too'

Club & Resort Business - Industry Commentary·28 December 2017
Reports about GM pay and sexual-harassment settlements—even if misleading or unfair— only further highlight the need for club managers to have heightened awareness about the spotlight they’re under. A few months back, as part of noting the increased scrutiny that club managers seem to be coming under these days, I mentioned a newspaper article I’d come across where the seven-figure salaries of several GMs of prominent Florida properties had been published.

It's Still a Tax on Mediocre Service

Club & Resort Business - Industry Commentary·27 December 2017
Clubs today recognize that they have to be the dining designation of choice, not a member responsibility or tax. The current tax debate is a good starting point to continue the discussion sparked by my most incendiary editorials (based on reader response) over my 11 years of publishing C&RB.


Club & Resort Business - Industry Commentary·29 November 2017
Few think that Topgolf is a threat to the traditional golf club because the experience is so different. But it touches golf, and it has the potential to be disruptive-or to help grow the game. The post Disruption appeared first on Club & Resort Business.

Preparing for 'Action'

Club & Resort Business - Industry Commentary·28 November 2017
Short of having Shakespeare’s wish to “kill all the lawyers” finally come true, club-related lawsuits are now an unfortunate part of the business that managers should be prepared to deal with. During our searches for content to include in our daily e-newsletter briefings (if you don’t yet receive them, click here to sign up for a free subscription), we routinely find reports of club-related vandalism, theft, assault, embezzlement and other incidents that might obligate managers to not only handle required internal communications to members and staff, but also sometimes to appear in court and/or serve as a spokesperson for their property, as the media seeks information and comment about what has occurred.

Gratuity Socialism

Club & Resort Business - Industry Commentary·26 October 2017
An automatic gratuity is nothing other than a forced entitlement that makes sure the revenue is there to support the staff. The true costs are masked and called something else. It’s easy to see that the recession is over. I can’t go anywhere without seeing “help wanted” signs in every store window—especially foodservice outlets, and even more so with fast food. Almost every club in the country has to compete with every retailer in town for what are now scarce employees.

Rising to the Occasion

Club & Resort Business - Industry Commentary·25 October 2017
Not surprisingly, the reports we received from Texas and Florida clubs just weeks after Harvey and Irma hit were already more about progress than pain.

Many Sides

Club & Resort Business - Industry Commentary·27 September 2017
Emphasizing the value of recognizing and considering “many sides” should be an important aspect of staff training and development. Donald Trump certainly deserved all the grief he got for the clumsy way he tried to articulate his point about “many sides” bearing some responsibility for how the tragic recent events in Charlottesville, Va., unfolded.

On My Mind

Club & Resort Business - Industry Commentary·26 September 2017
It is becoming more obvious that the successful club of the future will be a community gathering place that might also happen to have a great golf course. It is late August as I pen this month’s column and the lazy, hazy days of summer are just about over. Fall brings what is arguably the best time of year for golf and other outdoor activities, so all of us will make the transition from one busy season to the next.

A Slow Death

Club & Resort Business - Industry Commentary·30 August 2017
This was a golden opportunity to encourage young golfers and say to the older golfers, 'There is a place for your game as you age.' This is the way the world ends Not with a bang but a whimper. - T.S. Eliot, 'The Hollow Men' In the August 2015 issue of C&RB, I shared what The post A Slow Death appeared first on Club & Resort Business.

The Shape of Things to Come?

Club & Resort Business - Industry Commentary·29 August 2017
One club announced that for the second straight year it would forego hiring a GM to save $200,000, and instead continue to rely on ‘a couple of members of the Board to be the figureheads.’ We’ve received a lot of “atta-boys” for the recent columns where we spoke out against the cases of General Managers being unceremoniously dismissed from their duties by club Boards or ownerships that didn’t properly recognize or appreciate their value, and felt they could find a way to have the job done much more cheaply.

A Proper Dressing Down

Club & Resort Business - Industry Commentary·26 July 2017
Some of the industry’s oldest-school properties are finally shaking themselves loose from hidebound traditions regarding not only dress, but also facility decor and their general club atmospheres.

Hire the Right People and Get Out of the Way

Club & Resort Business - Industry Commentary·29 June 2017
Of course [the Board has] to monitor budgets and approve capital expenditures—but then they should get out of the way and enjoy the club. Given the economic demographics of clubs, there will be a disproportionate number of type-A personalities. Most people who belong to a club have had successful careers, are in the upper tier of income earners, and are very self-confident.

A Taste of Reality

Club & Resort Business - Industry Commentary·30 May 2017
Unfortunately, in this case the barrage of brutal food criticisms was not just delivered to a club or resort manager, but to the million or so people who read The Washington Post each day. Imagine if you opened your e-mail in-box one day, or found a letter on your desk, and someone had written this to you about the food at your property:

Hitting Some Nerves

Club & Resort Business - Industry Commentary·26 April 2017
There have been strong reactions to the subject of a Board’s involvement (although many choose to substitute “interference”) with club management.

Why I Hate Girl Scout Cookies

Club & Resort Business - Industry Commentary·25 April 2017
It is incumbent on boards and management to know what it costs to maintain members’ expectations of quality, and then to have the guts to have dues that are realistic to cover those costs. The headline above may sound like sacrilege—who doesn’t like the whole concept of Girl Scout cookies? You have delightful little girls, using the concept of network marketing, mostly to family members, selling something everyone likes (cookies) to help support a great organization. What I dislike is the execution, not the concept.

One Big Happy Business

Club & Resort Business - Industry Commentary·29 March 2017
Many private clubs now tout how a driving goal behind a recent renovation was to create a more 'resort-like' feel; at the same time, traditional resorts are creating club components for those who want to access and use their facilities and amenities on a more frequent basis.

Plan Strategically, Measure Regularly

Club & Resort Business - Industry Commentary·28 March 2017
A common theme of dialogue with club executives and personnel throughout the recently completed golf “show season” (PGA Show, Golf Industry Show, and Club Managers Association of America World Conference) centered on the state of the game and the club industry (it’s good) and the ongoing, committed focus on sound management practices for both private and public clubs (the importance of exceptional management practices applies equally, regardless of whether you are serving dues-paying members or guests).


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