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  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

  • Primary Club Metrics

    Survey results identify which metrics are most often used to determine performance. By Agnes DeFranco, Ed.D., CHAE; Tanya Venegas, MBA, MHM, CHIA; and Amanda Belarmino

  • Job Description Template: Club Accounting Positions

    The HFTP Americas Research Center has developed example job descriptions for club accounting positions. The process involved reviewing sample job descriptions, and compiling the information into standardized job descriptions.

  • Job Description Template: Club IT Positions

    The HFTP Americas Research Center has developed example job descriptions for club IT positions. The process involved reviewing sample job descriptions, and compiling the information into standardized job descriptions.

Kick-Starting a Career

Club & Resort Business - Feature Articles· 2 October 2018
Richard Brumm, CEC, Director of Culinary Operations at the Bonita Bay Club in Bonita Springs, Fla., knows the value of hands-on instruction. After all, he got his first job when he was 14 years old as a dishwasher at a bakery, and later worked under a master chef.

Bad Taste

Club & Resort Business - Feature Articles·27 September 2018
The torrent of instant and snarky responses to what was a well-intended and fairly innocent message from Trump National GC Hudson Valley, even if it was greatly exaggerated because of who the sender was, serves as another cautionary tale for online and social-media strategies.

Finding the Perfect Balance at Bellerive CC

Club & Resort Business - Feature Articles·25 September 2018
After reaffirming its status as a major golf championship venue, the St. Louis, Mo. club will now return its focus to the other half of its ongoing mission: providing a family-oriented, full-service atmosphere around the big events.

Thinking Outside the (Clubhouse) Box with Outdoor Furnishings

Club & Resort Business - Feature Articles·20 September 2018
Outdoor furnishings are getting a makeover, as clubs dress up their al fresco dining and poolside hot spots.

Transformative Turf at Trinity Forest Golf Club

Club & Resort Business - Feature Articles·18 September 2018
A signature zoysia grass and an inspired golf and grounds staff have come together at Trinity Forest Golf Club to convert a landfill in a disadvantaged section of Dallas into a new source of civic pride—and prosperity.

Same Space, New Face: An Inside View of The Milbrook Club's New Look

Club & Resort Business - Feature Articles·13 September 2018
A sharp new look, inside and out, is helping The Milbrook Club stand out in the crowded and competitive Greenwich, Conn. market.

Keeping Both Engines Running with Mount Vernon Canyon Club's Ryan Wolf

Club & Resort Business - Feature Articles· 4 September 2018
The Mount Vernon Canyon Club (MVCC) in Golden, Colo., sits at 7,600 feet and overlooks the city of Denver. Opening in 1923, MVCC has had numerous improvements made to its clubhouse over the years to capitalize on the magnificent views.

Farmington CC's Formula for Ever-Forward Thinking

Club & Resort Business - Feature Articles·15 August 2018
The management and operations team at the Charlottesville, Va. property has found innovative ways to keep an eye to the future while preserving their club’s unique ties to history.

Fine Lines

Club & Resort Business - Feature Articles·14 August 2018
Expanded and redesigned kitchens are cooking up good business, as clubs increase their F&B margins while bringing new efficiencies to their food-preparation processes.

A Course of Action

Club & Resort Business - Feature Articles· 9 August 2018
Golf course superintendents can rely on their experience and expertise, coupled with the know-how of others in the industry, to lead successful implementation of renovation and restoration projects.

Handier Than Ever

Club & Resort Business - Feature Articles· 7 August 2018
After seeing how members of St. Clair Country Club in Upper St. Clair, Pa., liked to grab trail-mix bars to get a boost of energy on the golf course, Executive Chef Shawn Culp felt that he could make a more nutritious and better-tasting bar to help curb their hunger pangs.

Taking It to the Street

Club & Resort Business - Feature Articles· 7 August 2018
In June, The Union League Club of Chicago opened its new first-floor lounge, which was quickly dubbed “ONE” by members, as in “Meet me on One.” The opening of the lounge, designed to appeal to the concept of providing a “third place” for members outside of home and work, marked the completion of the fourth major renovation project at the 139-year-old institution since 2014.
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Two Thousand Close Friends

Club & Resort Business - Feature Articles·31 July 2018
Any large undertaking needs a blueprint for success, and the folks at Carmel Country Club in Charlotte, N.C., have put together a master plan for one they now plan to hold each year.
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As Fate Would Have It

Club & Resort Business - Feature Articles·11 July 2018
Major sporting events are big business for hotels—just ask the Minneapolis hoteliers who were swamped during the Super Bowl earlier this year. Trying to go about “business as usual” when a major sporting event is in town—or, in some cases, at your hotel—is next to impossible. Hoteliers have to find a perfect balance between accommodating guests who are there for the event, guests who aren’t, and, sometimes, the event itself.
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Idea Exchange

Club & Resort Business - Feature Articles· 5 July 2018
Knowing the Score When Dedham (Mass.) Country and Polo Club (DCPC) renovated its golf course from mid-September 2017 to late May 2018, the membership closely monitored the progress of the project. And that’s just the way the club’s staff wanted it. In fact, they gave the members the means to do it. The DCPC staff devised a “renovation scorecard” (see image at right) that mimicked the property’s golf scorecard, so members could track progress, project by project and hole by hole, on a weekly basis.
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Providing 'Return Engagements' at Sea Pines CC

Club & Resort Business - Feature Articles·24 May 2018
As the Hilton Head Island, S.C., property works to highlight the island’s private side, its “welcome back” recreation initiatives invite members to make wellness and active living a priority.

How Park CC Builds On Its Grand Tradition

Club & Resort Business - Feature Articles·26 April 2018
The Williamsville, N.Y., club has found unique ways to introduce special new features throughout its castle-like clubhouse—and to turn around a money-losing operation in the process. There are certainly inherent benefits to having a classic, castle-like clubhouse with ties to a famous architect. Park Country Club in Williamsville, N.Y., has occupied its 50,000-plus-sq. ft., English Gothic, Tudor-tower edifice since it was designed in 1927 by Clifford Wendehack, the Frank Lloyd Wright of private clubs who also created iconic structures for Winged Foot Golf Club and other Northeastern U.S. properties.

Carrying Out Successful Missions at Army Navy CC

Club & Resort Business - Feature Articles·28 March 2018
The two-campus property outside Washington, D.C. has seen a remarkable resurgence, thanks to its management team’s flawless execution of an all-out strategic push to achieve new levels of relevance and member service. At the end of 2006, Patrick King, then the Deputy General Manager of Army Navy Country Club (ANCC) in Arlington, Va., took a Christmas holiday trip to New York City with his wife and scored tickets to the “Late Show with David Letterman.” While standing outside the Ed Sullivan Theater waiting to go into the show, King, like the others who would be in the audience that night, filled out a card that asked, among other things, what special talents he might have.

A Shiny New Model at the CC of Detroit

Club & Resort Business - Feature Articles·22 February 2018
An innovative “Summer Village” concept and sleek new amenities within its classic, Tudor Revival-style clubhouse have revved up activities and member excitement at the venerable Motor City property. The recession at the end of the last decade posed unprecedented challenges to many well-established, traditional clubs that had prospered for years based primarily on their history, reputation and the strength of the huge initiation fees they could command.

Lessons from a Challenging Year

Club & Resort Business - Feature Articles· 1 February 2018
What all clubs can learn about risk management and disaster recovery from the floods, hurricanes and wildfires that disrupted many properties in 2017. Many club and resort properties honor nature by including words such as lake, forest or woods as prominent parts of their names. But when Mother Nature is of a mind to show her nastier side, such tributes are never enough to spare any property that might find itself in her path.

Leading the Charge at Chattanooga G&CC

Club & Resort Business - Feature Articles·28 December 2017
Adding value to dues dollars through inclusive modern amenities is paying off with an infusion of new members for the 120-year-old Tennessee club. Peppered throughout the city of Chattanooga, Tenn., are numerous historic markers, indicating the locations where some of the most important events in America’s early days occurred—from the path of the “Trail of Tears” spurred by the Indian Removal Act of 1830 to the site of the Battles for Chattanooga during the Civil War in 1863.
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A New Club for the New South

Club & Resort Business - Feature Articles·30 November 2017
Injecting energy into its facilities, amenities and membership mix has kept 122-year-old Greenville (S.C.) CC in step with the transformation of its namesake city.

Quail Lodge & GC Comes Back With Style

Club & Resort Business - Feature Articles·31 October 2017
The scenic Carmel, Calif., property has had several operating profiles in its 50-plus years, including a period when it was on prolonged life support. But a new ownership-management combination has restored its reputation as a distinctive destination. Even though it wasn’t founded until the tail end of the original Baby Boom, the property in Carmel, Calif., that’s now known as Quail Lodge & Golf Club has been through as many changes—and has faced as many challenges to its existence—as other clubs or resorts with twice the chronological timeline.

More Than Ready For Its Close-Up

Club & Resort Business - Feature Articles·28 September 2017
Hosting its first major with this year’s PGA Championship came after years of careful preparation at Quail Hollow Club—and marked the next step towards bigger things to come. Much of the coverage in the days leading up to last month’s PGA Championship focused on how the host site, Quail Hollow Club in Charlotte, N.C., would be under a much brighter and hotter spotlight than ever before.

Medinah CC's Surprising New Moves

Club & Resort Business - Feature Articles·31 August 2017
As it continues to enhance its status as a golf mecca, the suburban Chicago property has also stepped up its game to provide a full range of year-round, family-oriented attractions. From when it was first established by a group of Shriners in 1924, Medinah (Ill.) Country Club, in suburban Chicago, has always been associated first and foremost with golf, and with good reason. Through the years the club’s three 18-hole golf courses have been connected with prestigious designers including Tom Bendelow, Rees Jones and Tom Doak, and its Course #3 has hosted three U.S. Opens, two PGA Championships, a U.S. Senior Open and the 2012 Ryder Cup, with the 2019 BMW Championship to come.
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Restoring Hoosier Heaven

Club & Resort Business - Feature Articles·27 July 2017
When Terrance Friedman set out in the late 1990s to create Victoria National Golf Club (VNGC) in Newburgh, Ind., all the ingredients were in place to write the next chapter of a classic American-dream story. Friedman was a local-boy-made-good who amassed his fortune as an automotive supplier, and he now wanted to give back to his beloved southern Indiana by building an attraction that would draw more of the world to the region.

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