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  • Countdown to Opportunity: The Club & Hotel Controllers Conference 2018

    Written By: Laura Resco, official event guest blogger for the HFTP Club and Hotel Controllers Conference 2018 - One of the most important jobs of a graduate student is to produce original research that furthers the existing knowledge within an industry.

  • Primary Club Metrics

    Survey results identify which metrics are most often used to determine performance. By Agnes DeFranco, Ed.D., CHAE; Tanya Venegas, MBA, MHM, CHIA; and Amanda Belarmino

  • Controllers, Drive Your Professional Development: Attend CHCC 2018

    Club and hotel controllers: Do not miss the opportunity to get behind the wheel and take control of your own professional development. The Club and Hotel Controllers Conference (CHCC) — co-located with the world’s largest hospitality technology show HITEC® Houston at the George R.

  • Job Description Template: Club Accounting Positions

    The HFTP Americas Research Center has developed example job descriptions for club accounting positions. The process involved reviewing sample job descriptions, and compiling the information into standardized job descriptions.


As Fate Would Have It

Club & Resort Business - Feature Articles·11 July 2018
Major sporting events are big business for hotels—just ask the Minneapolis hoteliers who were swamped during the Super Bowl earlier this year. Trying to go about “business as usual” when a major sporting event is in town—or, in some cases, at your hotel—is next to impossible. Hoteliers have to find a perfect balance between accommodating guests who are there for the event, guests who aren’t, and, sometimes, the event itself.

Providing 'Return Engagements' at Sea Pines CC

Club & Resort Business - Feature Articles·24 May 2018
As the Hilton Head Island, S.C., property works to highlight the island’s private side, its “welcome back” recreation initiatives invite members to make wellness and active living a priority.

How Park CC Builds On Its Grand Tradition

Club & Resort Business - Feature Articles·26 April 2018
The Williamsville, N.Y., club has found unique ways to introduce special new features throughout its castle-like clubhouse—and to turn around a money-losing operation in the process. There are certainly inherent benefits to having a classic, castle-like clubhouse with ties to a famous architect. Park Country Club in Williamsville, N.Y., has occupied its 50,000-plus-sq. ft., English Gothic, Tudor-tower edifice since it was designed in 1927 by Clifford Wendehack, the Frank Lloyd Wright of private clubs who also created iconic structures for Winged Foot Golf Club and other Northeastern U.S. properties.

Carrying Out Successful Missions at Army Navy CC

Club & Resort Business - Feature Articles·28 March 2018
The two-campus property outside Washington, D.C. has seen a remarkable resurgence, thanks to its management team’s flawless execution of an all-out strategic push to achieve new levels of relevance and member service. At the end of 2006, Patrick King, then the Deputy General Manager of Army Navy Country Club (ANCC) in Arlington, Va., took a Christmas holiday trip to New York City with his wife and scored tickets to the “Late Show with David Letterman.” While standing outside the Ed Sullivan Theater waiting to go into the show, King, like the others who would be in the audience that night, filled out a card that asked, among other things, what special talents he might have.

A Shiny New Model at the CC of Detroit

Club & Resort Business - Feature Articles·22 February 2018
An innovative “Summer Village” concept and sleek new amenities within its classic, Tudor Revival-style clubhouse have revved up activities and member excitement at the venerable Motor City property. The recession at the end of the last decade posed unprecedented challenges to many well-established, traditional clubs that had prospered for years based primarily on their history, reputation and the strength of the huge initiation fees they could command.

Lessons from a Challenging Year

Club & Resort Business - Feature Articles· 1 February 2018
What all clubs can learn about risk management and disaster recovery from the floods, hurricanes and wildfires that disrupted many properties in 2017. Many club and resort properties honor nature by including words such as lake, forest or woods as prominent parts of their names. But when Mother Nature is of a mind to show her nastier side, such tributes are never enough to spare any property that might find itself in her path.

Leading the Charge at Chattanooga G&CC

Club & Resort Business - Feature Articles·28 December 2017
Adding value to dues dollars through inclusive modern amenities is paying off with an infusion of new members for the 120-year-old Tennessee club. Peppered throughout the city of Chattanooga, Tenn., are numerous historic markers, indicating the locations where some of the most important events in America’s early days occurred—from the path of the “Trail of Tears” spurred by the Indian Removal Act of 1830 to the site of the Battles for Chattanooga during the Civil War in 1863.

A New Club for the New South

Club & Resort Business - Feature Articles·30 November 2017
Injecting energy into its facilities, amenities and membership mix has kept 122-year-old Greenville (S.C.) CC in step with the transformation of its namesake city.

Quail Lodge & GC Comes Back With Style

Club & Resort Business - Feature Articles·31 October 2017
The scenic Carmel, Calif., property has had several operating profiles in its 50-plus years, including a period when it was on prolonged life support. But a new ownership-management combination has restored its reputation as a distinctive destination. Even though it wasn’t founded until the tail end of the original Baby Boom, the property in Carmel, Calif., that’s now known as Quail Lodge & Golf Club has been through as many changes—and has faced as many challenges to its existence—as other clubs or resorts with twice the chronological timeline.

More Than Ready For Its Close-Up

Club & Resort Business - Feature Articles·28 September 2017
Hosting its first major with this year’s PGA Championship came after years of careful preparation at Quail Hollow Club—and marked the next step towards bigger things to come. Much of the coverage in the days leading up to last month’s PGA Championship focused on how the host site, Quail Hollow Club in Charlotte, N.C., would be under a much brighter and hotter spotlight than ever before.

Medinah CC's Surprising New Moves

Club & Resort Business - Feature Articles·31 August 2017
As it continues to enhance its status as a golf mecca, the suburban Chicago property has also stepped up its game to provide a full range of year-round, family-oriented attractions. From when it was first established by a group of Shriners in 1924, Medinah (Ill.) Country Club, in suburban Chicago, has always been associated first and foremost with golf, and with good reason. Through the years the club’s three 18-hole golf courses have been connected with prestigious designers including Tom Bendelow, Rees Jones and Tom Doak, and its Course #3 has hosted three U.S. Opens, two PGA Championships, a U.S. Senior Open and the 2012 Ryder Cup, with the 2019 BMW Championship to come.

Restoring Hoosier Heaven

Club & Resort Business - Feature Articles·27 July 2017
When Terrance Friedman set out in the late 1990s to create Victoria National Golf Club (VNGC) in Newburgh, Ind., all the ingredients were in place to write the next chapter of a classic American-dream story. Friedman was a local-boy-made-good who amassed his fortune as an automotive supplier, and he now wanted to give back to his beloved southern Indiana by building an attraction that would draw more of the world to the region.

PGA Golf Club Comes Out Swinging

Club & Resort Business - Feature Articles·27 April 2017
After it became clear that a high-profile name wasn’t enough on its own to ensure a top-notch club operation, a new management team was turned loose to revitalize the Port St. Lucie, Fla., property—and in the process, add new luster to the brand.

Rolling on the River

Club & Resort Business - Feature Articles·30 March 2017
By expanding its reach as a preferred destination while aggressively promoting a new membership option, The Shawnee Inn and Golf Resort is blending the best of all worlds.

Bringing Life to the 'Village' at Talis Park GC

Club & Resort Business - Feature Articles·31 January 2017
A new multi-purpose clubhouse/community concept with a unique interaction of indoor and outdoor space has been added to a distinctive golf course to enliven the rebranded Naples, Fla., property.

Extending a Warm Welcome at the Daniel Island Club

Club & Resort Business - Feature Articles·28 December 2016
As it enters its next phase of growth, the Charleston, S.C., club continues to offer its family-centric membership an extension of home through exceptional service.

Capturing Michigan's Magic at Birchwood Farms G&CC

Club & Resort Business - Feature Articles·27 October 2016
The club continues to meet the challenges of a changing economy and membership through innovation that makes the most of its spectacular setting. Michigan is in the spotlight as a key “battleground state” during this presidential election year. But clubs in the state have been battling challenging conditions for nearly a decade—and scoring impressive wins.

Extending the Legend at Baltusrol GC

Club & Resort Business - Feature Articles·29 September 2016
Behind the scenes of Jimmy Walker’s dramatic win at this year’s PGA Championship was the equally compelling—but not as surprising—tale of how the storied New Jersey club once again met all challenges to reinforce its preeminence as a major venue. When Jimmy Walker sank a short par putt on the 18th green at Baltusrol Golf Club shortly after 7 p.m. on Sunday evening, July 31, he did more than just win the 2016 PGA Championship and his first major golf tournament. Walker’s final stroke also earned him rare standing as one of only a handful of modern professionals to win a major while playing 36 holes on the final day of competition.

Taking the Plunge

Club & Resort Business - Feature Articles·28 July 2016
The management-firm pool continues to get broader and deeper, as more club, resort and golf properties decide they don’t want to face the post-recession world alone. When we reported five years ago on their growing role in the club and resort industry (“Power Players,” C&RB, August 2011), management companies weren’t quite to the point of setting up call centers, in anticipation of a flood of inquiries from properties that were developing deep anxiety over the prospect of going it alone in the post-recession world. But they knew it would be a good idea not to stray too far from the phone.

The Big Short

Club & Resort Business - Feature Articles·31 May 2016
Trilogy GC at Ocala Preserve is all-in on its bet that its unique approach to golf will drive interest to the new development in Florida’s horse country. In recent years, Shea Homes, the California-based company that is America’s largest privately owned new-home builder, has teamed with BlueStar Resort & Golf, the Scottsdale, Ariz.-based management company, to put a number of notable developments on the golf community map that carry Shea’s Trilogy brand and are targeted primarily at Baby Boomers as they retire or become empty-nesters (the properties are developed as all-age communities, with age-restricted neighborhoods for 55 and over). Providing championship-caliber golf course experiences has been central to the development of the Trilogy portfolio of properties, as notable course designers such as Gary Panks, Ken Kavanaugh, Bill Brownlee and Wendell Pickett have been brought in to shape full-scale, challenging layouts that have earned acclaim for their appeal both as a community amenity and as an attraction to the public (in addition to being private-club components, many of the Trilogy courses are also made available to players on a daily-fee basis).

Getting Back On Track at MacGregor Downs CC

Club & Resort Business - Feature Articles·28 April 2016
The recent sale of the Cary, N.C., property has produced a new formula for success: Owners invest, professional managers operate, and members enjoy the club. Through it all, the serenity provided by the 40-acre lake that distinguishes the property in Cary, N.C., where MacGregor Downs Country Club is located has never been disturbed. The lake was there when the property was first developed in the 1960s by J. Gregory Poole, Sr., back when Cary was its own small town of just over 5,000 people, and not thought of as either a suburb of nearby Raleigh or as connected in any way with the Research Triangle (which had not even begun to take shape).

The Bold New Club Concept at Hageman Reserve

Club & Resort Business - Feature Articles·31 March 2016
The only hint of golf at this Texas property is the owners’ and staff’s drive to make it “the Augusta of sporting clubs.” Even though he’s been in club management for over 35 years, Rick Sussman recently changed his reading habits so he could get better informed about the things that will help him continue to succeed in his profession. For most of his career, Sussman was immersed in golf-centric properties, first as a regional vice president for ClubCorp in Texas (where he helped the producers of “Tin Cup” film scenes for that movie at some of the clubs that he managed) and then in California as General Manager/COO of two properties with strong golfing traditions: Mission Viejo Country Club and Sharon Heights Golf & Country Club. But in the spring of 2015, Sussman suddenly stopped reading golf-industry publications. He’s still in club management, and at a very high-end property. But now he relies on magazines like Covey Rise and Garden & Gun to help him relate to his membership. At a Glance: Hageman Reserve Location: Sulphur Bluff, Texas Website: Opened: November 2014 Ownership: Hageman Group Clubhouse Size: 65,000 sq. ft. Vice President: Rick Sussman Director of Lodge Operations: Wayne Caldwell Director of Shooting Sports & Upland Hunting: Mike Mize Director of Wildlife Operations: Michael Woodall Food & Beverage Service Director: Lyndsay Caldwell Executive Chef: Michael Gibson Member Services Director: Nellie Norwood Controller: Linda Cook Director of Maintenance: Andy Hetchote IT Director: Gavin Galloway Executive Assistant: Gaylee Watson Founding Partner/Senior Biologist: Shane Roethle

Ocean Reef Club Stays Full Speed Ahead

Club & Resort Business - Feature Articles·25 February 2016
A smooth top-management transition has kept the industry’s largest operation out in front in its quest to continually reset the bar for innovative member and guest engagement. If there was a comprehensive operating manual for the club business, several chapters would need to be written pretty much exclusively for the Ocean Reef Club (ORC) in Key Largo, Fla. Beyond its sheer size (over 5,000 members and nearly 1,000 employees in-season) and scope (98 different departments), few other clubs, or club managers, have to concern themselves with the operation of airstrips, medical centers, full-service gas stations, 144-room hotels, or the care and feeding of 600 undomesticated cats that have free run of the property.

Major Aspirations

Club & Resort Business - Feature Articles·27 January 2016
Tiger Woods’ first U.S. golf course is just the start of how Bluejack National plans to redefine the club business. Tiger Woods gazed out in the direction of a flagstick nearly 630 yards away. But his thoughts weren’t about the wind, his swing or how his back might hold up to the test. “Guys,” he finally said to the others in his group, after an extended silence. “How are kids supposed to play this hole? We need to put in another tee.” Finding The Needle Woods made his comment near the end of last year, while reviewing the construction progress of a new 18-hole golf course at Bluejack National, a new community/resort property being developed near Montgomery, Texas, outside of Houston. Located on the site of the former Blaketree National Golf Club, the course is the first designed in the U.S. (and just the second in the world) by Tiger Woods Design.

Vegas Revival: Spanish Trail's Member-Driven Turnaround

Club & Resort Business - Feature Articles·29 December 2015
Simplified membership structures, enhanced golf facilities, reinvigorated events and new food-and-beverage offerings have brightened the outlook for the Las Vegas property, after a group of members purchased the club to ensure its future. Common wisdom dictates that going through adversity does one of two things: it either brings people together, or tears them apart. When Spanish Trail Country Club, a 27-hole facility in Las Vegas, filed for bankruptcy five years ago, what was initially challenging has ultimately been a transformative experience, resulting in increased solidarity among staff and the members who stayed on throughout the reorganization. A core group of 200 members remained with the club (which once had nearly 700 members), to see the property through its toughest hurdles (current membership is now back to 550). That same group is now working with the club in ownership and ambassador roles to restore Spanish Trail’s status as a fully private facility.

Standing Tall Again at SentryWorld

Club & Resort Business - Feature Articles·24 November 2015
The property has served notice, through a major course and clubhouse renovation, that it plans to be a big part of central Wisconsin’s emergence as a new mecca for golf and other activities. Reading the greens of the U.S. golf map currently reveals a definite break towards a pin placed squarely in the state of Wisconsin. Whistling Straits has hosted three PGA Championships in the past 11 years and will get the Ryder Cup in 2020. Erin Hills is preparing for the U.S. Open in 2017—and the day after that tournament ends has been set as the target date for the grand opening of Mike Keiser’s Sand Valley resort in Rome, Wis., highly anticipated as the next Bandon Dunes.


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