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  • Countdown to Opportunity: The Club & Hotel Controllers Conference 2018

    Written By: Laura Resco, official event guest blogger for the HFTP Club and Hotel Controllers Conference 2018 - One of the most important jobs of a graduate student is to produce original research that furthers the existing knowledge within an industry.

  • Primary Club Metrics

    Survey results identify which metrics are most often used to determine performance. By Agnes DeFranco, Ed.D., CHAE; Tanya Venegas, MBA, MHM, CHIA; and Amanda Belarmino

  • Controllers, Drive Your Professional Development: Attend CHCC 2018

    Club and hotel controllers: Do not miss the opportunity to get behind the wheel and take control of your own professional development. The Club and Hotel Controllers Conference (CHCC) — co-located with the world’s largest hospitality technology show HITEC® Houston at the George R.

  • Job Description Template: Club Accounting Positions

    The HFTP Americas Research Center has developed example job descriptions for club accounting positions. The process involved reviewing sample job descriptions, and compiling the information into standardized job descriptions.

A Perfect Pairing

Club & Resort Business - Design & Renovation·11 April 2018
Bay Colony GC elevated its popular “Wine Not” dinner program by creating a designated wine room as part of its recent clubhouse renovation. For an ever-increasing number of members, dining ranks at the top of the most-used and most-valued club amenities. Recommending wine pairings and even offering wine-focused events helps clubs enhance the dining experience.
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Be Our Guest

Club & Resort Business - Design & Renovation·17 March 2018
Properties are taking hospitality a step further by putting out the welcome mat for members and guests with upscale lodging. While clubs have long offered top-notch amenities to members that cultivate a home-away-from-home feeling, some properties are truly committing to comfort by offering overnight lodging, complete with cozy bedding, Wi-Fi access, and even plush robes.

Keeping the Party Going

Club & Resort Business - Design & Renovation· 6 March 2018
As part of a project to help boost its wedding business, VIP Country Club now offers 600, a flexible lounge suited for post-nuptial after-parties. Late last year, VIP Country Club in New Rochelle, N.Y., took steps toward creating a wedding venue that would stand out to betrothed couples as they comb through a seemingly endless list of possibilities.

Deep Dive

Club & Resort Business - Design & Renovation· 8 February 2018
Properties are heeding members’ requests for more elaborate, top-notch pool facilities, with projects that range from cosmetic updates to full-fledged, resort-style renovations. As one of the most ubiquitous components of club and resort life, pools are the bread and butter for many facilities. But once pools begin to degrade and no longer represent the lifestyle and image members have come to expect, clubs must determine what types of enhancements are necessary. Be it an aesthetic upgrade of a stand-alone facility, or a complete overhaul of a larger complex, many properties are making a splash with pool amenities that are truly plunge-worthy.

Front and Center

Club & Resort Business - Design & Renovation·25 January 2018
More club properties are investing in prominent fitness facilities with the latest amenities that meet the needs of wellness-minded members. The New Year poses a prime opportunity for club properties, as members look for a convenient setting where they can fulfill their resolutions for maintaining (or just beginning) a healthy lifestyle. To position themselves as the workout place of choice, clubs are enhancing their fitness facilities and amenities with updated equipment, ample space for group classes, and motivational wellness programming. Such improvements to this facet of club life can help management maximize member benefits while providing a truly all-inclusive package for an increasingly health-conscious community.

Raising a Glass

Club & Resort Business - Design & Renovation·12 December 2017
Clubs are saluting their members by creating welcoming and comfortable pub and bar space-and getting enthusiastic recognition in return, in the form of more frequent and prolonged visits. The post Raising a Glass appeared first on Club & Resort Business.

Bold New Direction

Club & Resort Business - Design & Renovation· 5 December 2017
After being rebuilt “from the studs,” the ladies locker room at Hyde Park G&CC is now in such high demand, there’s a waiting list for rentals. In 2013, Hyde Park Golf & Country Club in Cincinnati, Ohio started the process of upgrading its entire property, rather than the smaller, piecemeal renovations it had been doing every few years. Staff worked to develop a long-range plan to improve a number of facilities and address a variety of concerns all at once.

Playing Outside

Club & Resort Business - Design & Renovation· 9 November 2017
Properties are moving activity out of the clubhouse by creating innovative outdoor recreational amenities. Having fun outdoors isn’t strictly child’s play. But as the average age of club and resort members continues to skew younger each season, properties must maintai

On the Brighter Side

Club & Resort Business - Design & Renovation· 2 November 2017
After nearly 20 years, Cape Cod National Golf Club refreshed its main dining room to create the contemporary, versatile space the club needs. With its 20-year anniversary coming up next June, Cape Cod National Golf Club in Brewster, Mass., seized the opportunity to revive the look of its clubhouse from the ground up.
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Winning Renovation Recipes

Club & Resort Business - Design & Renovation·20 October 2017
Clubs can accommodate bustling dining areas with carefully planned and deliberately designed kitchen space.

Topping It Off

Club & Resort Business - Design & Renovation· 5 October 2017
The expanded aquatic dining areas at Birmingham Country Club feature thoughtful, practical tabletops that welcome outdoor activity into the shoulder seasons. While seeking to create an aquatic area reminiscent of resorts in South Florida, Birmingham (Mich.) Country Club (BCC) has added cabanas and soft seating around its pool over the past few seasons. But with Michigan’s much shorter warm season, the club wanted to add elements that would help the area extend into the shoulder seasons—especially the fall.

Comfort Zones

Club & Resort Business - Design & Renovation· 5 September 2017
Updating interior furnishings is the icing on the cake for extensive renovations and redesigns at club and resort properties. Take a seat and lend an ear: Creating a comfortable space that is conducive to socializing and extended visits has become a must for any club or resort property. While newly expanded facilities are important for creating positive, lasting impressions, cozy seating and eye-catching décor often dominate members’ first introductions to the club. As a result, finding the right places to display distinctive indoor furnishings now ranks high on managers’ to-do lists.
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Wired, Not Tired

Club & Resort Business - Design & Renovation· 3 August 2017
Creating a one-stop shop for business and pleasure, more clubs are entering the modern age with dedicated spaces for members’ use of their electronic devices. There’s no denying it: Smartphones and other ways to stay connected 24/7 aren’t going away anytime soon. While this “new normal” may be easy to accept in some settings, private-club culture often dictates that the use of electronics is socially undesirable.

Hooking a Big One

Club & Resort Business - Design & Renovation· 1 August 2017
The fishing-focused pro shop at The Clubs of Cordillera Ranch’s new Outfitter Center suits member needs in both style and function. For the past 10½ years, Shane Reynolds, Director of Recreation for The Clubs of Cordillera Ranch in Boerne, Texas, has worked out of a 175-year-old homestead. While the building had a lot of history, serving in its previous lives as a residence, headquarters for a charcoal company, post office, and general store, it was only 1,100 sq. ft., and located in a residential portion of the Cordillera Ranch property.

Outfitting the Great Outdoors

Club & Resort Business - Design & Renovation·20 July 2017
Investing in updated outdoor furnishings can help clubs better serve—and seat—their members. Pull up a chair and lend an ear: Clubs are revamping their outdoor spaces with furnishings that are not only comfortable, but plentiful. As many members extend their stays to include a post-round/match/swim cocktail or time spent with other families and friends, they’re seeking out a place to sit back and relax.
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Active Interest

Club & Resort Business - Design & Renovation· 9 May 2017
Careful execution of a two-phase master plan to revamp dining venues and create a new stand-alone Family Activity Center at Cape Fear CC has boosted F&B sales, sparked a new membership wave, and brought the generations together at North Carolina’s oldest private club.
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In the Open Air

Club & Resort Business - Design & Renovation· 6 April 2017
A new tent pavilion at Salmon Run Golf Course provides more options for guests and additional revenue streams for the brand.

Locked and Loaded

Club & Resort Business - Design & Renovation·16 March 2017
Men’s and women’s locker rooms are solidifying their status as an essential component of a club’s overall design. As places for members to stash their gear and take quick showers, locker rooms are generally perceived as a club “given.” Still, they can be easily overlooked during renovation projects. But as more clubs begin to invest in comprehensive fitness centers and wellness programs, these facilities are finally getting proper attention, as an essential component of club culture.

Spreading the Splash

Club & Resort Business - Design & Renovation· 9 February 2017
Thinking beyond the pool walls boosts a club’s usefulness to members, both pre- and post-swim. When it comes to renovating pool complexes, many club and resort properties have adopted a sink-or-swim mentality. Faced with the demands of an expanding membership and the need to enhance the time that all members of a family spend at the club, these facilities are now providing more than just a place to cool off. All-encompassing aquatic centers—complete with snack bars, lounge areas and other social amenities—are being created to help extend a pool’s usefulness and appeal far beyond just a quick dip.

Shops That Pop

Club & Resort Business - Design & Renovation·10 January 2017
On-site sales outlets are expanding and redefining their retailing approach, to broaden the appeal and reach of a club’s brand. As club facilities have evolved, an emphasis on creating spaces that encourage members to linger and take their time has been front-of-mind for designers. That trend has made its way to pro shops, which were once known for their speedy foot traffic, with golfers hustling through to begin their rounds and maybe pick up some golf balls, and tennis players running in to have a racquet restrung.

No Jacket Required

Club & Resort Business - Design & Renovation·10 November 2016
Casual dining spots are on the menu for club properties looking to offer relaxed eating options that supplement fine dining. When it comes to dining out, clubs and resorts are hanging up their proverbial jackets and ties and forgoing shirtsleeves in favor of a less-formal approach.

A Space All Their Own

Club & Resort Business - Design & Renovation· 1 November 2016
A dedicated youth activity center at Lake Nona Golf & Country Club has allowed the facility to expand programming that keeps up with demand. The industry-wide shift to making clubs as family-friendly as possible has led many facilities to use neutral areas such as banquet halls, ballrooms and pre-function space as makeshift sites for youth gatherings.

Outdoor Oasis

Club & Resort Business - Design & Renovation· 6 October 2016
Mixing, matching, and rearranging furniture allows club and resort properties to reinvent outdoor venues and enhance the member and guest experience.

Shaping Up

Club & Resort Business - Design & Renovation·13 September 2016
Clubs are actively heeding the call of health-minded members with sleek new fitness centers that accommodate a full range of programming. As members become more health-conscious and look for ways to incorporate fitness in their everyday lives, clubs are flexing their muscles and creating all-inclusive fitness centers. By providing an alternative to outside gym memberships, these facilities are designed to keep members on-site with designated spaces for individualized workouts, group classes and state-of-the-art equipment.

Room to Grow

Club & Resort Business - Design & Renovation·23 August 2016
On-site lodging allows club members to extend their daily visits and provides overnight accommodations for guests. As more clubs expand their amenities and look to become truly all-inclusive properties, it’s becoming more common for facilities to include lodging space. Whether members choose to make a full day of it at the club and don’t want to drive home after hours, or wish to offer their guests a full-fledged getaway experience, providing sleeping rooms and other overnight services can optimize the value of a club by offering all of the comforts of home, without having to leave the property.

Rustic Renewal

Club & Resort Business - Design & Renovation· 7 July 2016
The timeless design of the poolside locker rooms at Birchwood Farms G&CC adds the little things that count and the big things that shine. Following its promise of providing a pristine, relaxing getaway for members, Birchwood Farms Golf & Country Club in Harbor Springs, Mich., recently transformed its poolside locker rooms into an elegant space that keeps true to its North Michigan roots.

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