• Members Only: A Room for Robots in Hospitality

    Realistic uses for artificial intelligence are increasing, making way for machine-based assistance in accounting, marketing, customer service and more. This feature details current scenarios where robotics is used in the business environment, such as for accounting tasks.

  • Letter from the HFTP Global President: A New Year Equals New Possibilities

    Written By: Timothy G. Nauss, CHAE - We are officially in the year 2018. Now is the ideal time to reflect on the successes of the old year, and prepare to make this new year the best one ever. Just as we set goals for ourselves to make us healthier, happier and more successful, HFTP as an organization sets goals each year to better meet the needs of our members and the hospitality industry.

  • GDPR in Hospitality: Vendor Compliance Query Template Available to Industry

    As a professional association, Hospitality Financial and Technology Professionals (HFTP®) created a group of hospitality industry experts to develop hospitality-specific guidelines to assist with preparation for General Data Protection Regulation (GDPR) compliance.


Leighton Walker and Stuart Finlay

Private Club Radio· 3 January 2018
Gabe travels to the home of golf, St. Andrews, to chat with Leighton Walker, GM of Burford Gold Club and Stuart Finlay of Wales Golf. Learn how a younger group of club leadership is driving huge change throughout the UK.

Gabriel Aluisy, Private Club Agency & Shake Creative

Private Club Radio· 4 December 2017
We take a look back at 100 episodes. Rick Coffey hosts as the tables get turned on Gabe and he becomes the interviewee. Notable call ins from Henry Wallmeyer, Michael Crandal, Norm Spitzig and other past guests and friends.

Henry DeLozier, Global Golf Advisors

Private Club Radio·13 November 2017
This week we chat with Henry DeLozier, partner at Global Golf Advisors and voted one of the 10 Most-Recommended Consultants in the Golf Industry by Golf Inc. Henry shares his thoughts on trends within the private club industry and shares his best tips for club sustainability in the modern world. Henry's background is in real The post Henry DeLozier, Global Golf Advisors appeared first on Private Club Radio.

Lisa Brantly, Instagram Influencer

Private Club Radio·30 October 2017
You may have seen her on Instagram, but you probably don’t know her backstory. We learn all about Lisa Marie Brantly in this episode of Private Club Radio. Find out what influencer marketing is and how your club can work with influencers to promote your property, special events and membership.

Niall Flanagan, Club Leadership Summit

Private Club Radio·16 October 2017
On this week’s episode, we chat with Niall Flanagan of Club Incorporated about his upcoming invite-only event, The Club Leadership Summit. The event will take place December 3rd through the 5th in Belfast, Northern Ireland and will be attended by managers of some of the most exclusive properties in the UK, Europe and North America. We chat about the education, event lineup and much more.

Alison Root, Women & Golf Magazine

Private Club Radio· 9 October 2017
Alison Root is the editor of Women & Golf Magazine, the UK’s biggest selling bi-monthly women’s golf title. The publication covers everything from professional women’s golf to golf equipment and from fashion to golf travel and beyond. During the interview we discuss female golf participation in the UK and beyond
 and what changes are taking place in women’s golf. Alison provides us a clear picture of where she sees women’s participation in the sport going in the future as well as steps your club can take today to increase participation at your club.

Toni Shibayama

Private Club Radio·10 September 2017
Our featured guest is Chief Risk Officer of ISU S&K Insurance, Toni Shibayama. Toni has an interesting approach to insurance. Her advice is “Don’t Use It”. You’ll want to make sure and find out what she means by that.

Ben Keal, Private Communities

Private Club Radio·21 August 2017
Ben Keal, Director of Sales for PrivateCommunities.com joins us to discuss the results of their recent 2017 Survey of Homebuyers Researching Master-Planned Lifestyle Communities. We’ll glean some insights from the data and learn more about how Private Communities can help your private club. If you’ve ever wanted to know what’s going on in the minds of homebuyers in your target audience, you’ll want to listen to this episode. Ben and his team have exclusive insights compiled from thousands of homebuyers actively searching for their perfect lifestyle community.

Martin Cody, Founder Cellar Angels

Private Club Radio·14 August 2017
Learn what’s trending in the world of wine from founder of Cellar Angels, Martin Cody. You’ll find out what makes his service so unique as well as the money their service is raising for charities. If you’re looking for some unique wines, you’ll want to hear Martin’s suggestions. He also has a special offer for listeners towards the end of his interview.

Eric Gregory, Blueprint Club Consulting

Private Club Radio·26 July 2017
In this episode, find out why your club can benefit from long-range capital planning. Every club has hundreds of assets that need to be repaired and replaced over time. With millions of dollars at stake, it’s important to have a plan of action and to make sure funding is in place. Eric Gregory, founder of Blue Print Club Consulting and now partner at GSI Executive Search, walks us through an 8 step process to achieve a solid foundation. You’ll find out what your options and the different ways that you can fund long term capital expenditures. His plan will help your club set itself up for successful operations.

Steve Graves, Creative Golf Marketing

Private Club Radio·29 May 2017
In this episode, we’re joined by Steve Graves, President of Creative Golf Marketing. Steve discusses four of the false narratives that plague the private club industry. He’ll show you what those are and how you can combat them in your club. Steve has a wealth of insight to bring from his experience working with over 1,100 clubs.

Terra Waldron, Desert Highlands Association

Private Club Radio·29 May 2017
This episode of Private Club Radio is sponsored by the National Club Association. In this episode, Terra Waldon, COO of the Desert Highlands Association, discusses what it was like to receive the Club Executive of the Year Award. She was only the second woman in history to receive the honor.

Dr. Matthew J. Samel, Johnson & Wales Univ.

Private Club Radio· 9 May 2017
Dr. Matthew J Samel is the faculty advisor for Johnson & Wales University chapter of the CMAA and gives us some interesting insights into the wants and needs of the next generation of hospitality professionals. We’ll discuss what clubs can do to attract this new generation of talent. In addition, you’ll discover some ideas the students had to create profit centers at private clubs without the need for a large capital expenditure.

Ricky Potts, Troon's Tiburon Naples

Private Club Radio·10 April 2017
Ricky Potts, Director of Marketing & Communications for Troon’s Tiburon Naples joins us to discuss social media and digital marketing. You’ll learn how to monitor your club’s online reputation and respond to the negative reviews that sometimes surface. We’ll also discover what networks Ricky thinks your cub should be paying attention to and how to use social media as a two way conversation.

Michael Crandal, CNG

Private Club Radio·27 March 2017
Michael Crandal, CNG joins us to discuss food and beverage issues at private clubs. Find out why your club should never be run like a local restaurant and what you should do instead. Michael also discusses some unique programming he’s created at Mission Hills Country Club in Kansas City during his interim management tenure at the club.

James Reisig, Union Club NY

Private Club Radio·23 March 2017
Find out the food and beverage trends that are happening this year in our industry. James Reisig is the Director of Dining at the Union Club of the City of New York and the winner of this year’s CMAA Idea Fair. Find out the unique things he and his club are doing to elevate their dining room experience for members.

Marc Ensign, Loud Mouse

Private Club Radio·13 March 2017
In this episode we unlock the secret to telling a great brand story. Marc Ensign, of LoudMouse Authority Marketing joins us to share the framework of great storytelling. Learn what your club can do to improve its brand through this timeless art. You’ll also hear Marc’s own inspirational story about how he tried to break into Broadway. The obstacles he faced were seemingly insurmountable, but Marc came up with a genius plan. The problem is, it didn’t work. Find out what happened next.

Eddie Bullock, Consultant & Speaker

Private Club Radio· 6 March 2017
On this week’s show we chat with club consultant and speaker, Eddie Bullock, from the United Kingdom. Eddie gives us an update on the state of the golf industry in Europe. He gives us a couple of examples of clubs that are leading the way and driving change in the UK. You’ll learn why more professional golfers are taking on leadership roles at their clubs. He gives us some advice on how a club can be more unique. And we’ll get Eddie’s pick for the one club you’ve got to put on your bucket list.

Jeff Morgan, CEO of the CMAA

Private Club Radio·16 January 2017
In this episode, Jeff Morgan, CEO of the Club Manager’s Association of America joins us to discuss their recent research on Millennials in conjunction with the the Center for Generational Kinetics. Find out the needs and wants of millennials as well as their dislikes when it comes to private club membership. Learn what they are motivated by and how you can set your club up for success. Download your copy of the research right on the CMAA site.

Dr. James Melton, Leadership Expert

Private Club Radio·28 November 2016
james-meltonJames Melton, best selling author and celebrated speaker joins us to discuss leadership. This topic was overwhelmingly requested in our private club radio poll at privateclubradio.com/vote In this episode, you’ll learn the traits of exemplary leadership and how to get there, discover the process for inspiring teams to perform at their peak and find out James’ tips on how to better communicate with your staff.

Brandon Towns, VP Marketing & Sales ClubMark Corporation

Private Club Radio·24 October 2016
Brandon Towns, Executive Vice President of Marketing & Sales for the ClubMark Corporation joins us to talk membership and marketing. Brandon is a seasoned veteran of the private club industry who has helped hundreds of clubs market their membership offerings. Brandon provides his unique take on the state of marketing in the private club industry and where he sees the industry headed in the near future.

Kathy O'Neal, Club, Resort & Hospitality Consulting

Private Club Radio· 3 October 2016
This week we speak with one of the club industry’s top consultants and speakers, Kathy O’neal of Club, Resort and Hospitality Consulting . Kathy shares with us her steps to successful club programming. You’ll learn the types of events that really work in clubs nowadays and why programming can be a powerful retention tool for your club. You’ll also find out why it’s so important to build a member profile, as well as ways to begin mining that data from your membership. If you’re a member services professional, you’re going to enjoy the ideas and unique perspective Kathy O’Neal brings.

Norm Spitzig, Master Club Advisors

Private Club Radio·27 September 2016
Norm Spitzig, Principal and Senior Partner and Master Club Advisors joins us once again to discuss the critical components of great private clubs. In addition, you’ll hear Norm’s top four ways that private clubs can successfully market themselves. Ever wonder what characteristics make a great leader? You’ll find out Norm’s take on this as well.

Cam Shultz, VP Marketing VGM Club

Private Club Radio·27 September 2016
Cam Schultz, Vice President of Marketing for VGM Club and host of the Club Cents podcast joins us today. We’ll learn how VGM Club’s system saves clubs around the country thousands of dollars by offering group purchasing options. Their network of providers has served over 3,500 clubs and counting.

Paul Levy, VP of the PGA of America

Private Club Radio·15 August 2016
Our guest today is Paul Levy, the current vice president and incoming president of the PGA of America. We cover a lot of ground including Paul’s take on the state of the golf industry, his plans as president of the PGA of America, and how the PGA is engaging the youth in America. Paul also answers a number of listener submitted questions including how to minorities and women more active in the game.

Harvey Weiner, Founding Partner at Search America

Private Club Radio· 8 August 2016
Our guest today is Harvey Weiner, founding partner at Search America - one of the premier executive search firms in the private club industry. By the way, Search America was the private club industry's first senior management search firm , it started over 3 decades ago. That's not Harvey's only first though, he's been credited The post Harvey Weiner, Founding Partner at Search America appeared first on Private Club Radio.


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