• Members Only: A Room for Robots in Hospitality

    Realistic uses for artificial intelligence are increasing, making way for machine-based assistance in accounting, marketing, customer service and more. This feature details current scenarios where robotics is used in the business environment, such as for accounting tasks.

  • Letter from the HFTP Global President: A New Year Equals New Possibilities

    Written By: Timothy G. Nauss, CHAE - We are officially in the year 2018. Now is the ideal time to reflect on the successes of the old year, and prepare to make this new year the best one ever. Just as we set goals for ourselves to make us healthier, happier and more successful, HFTP as an organization sets goals each year to better meet the needs of our members and the hospitality industry.

  • GDPR in Hospitality: Vendor Compliance Query Template Available to Industry

    As a professional association, Hospitality Financial and Technology Professionals (HFTP®) created a group of hospitality industry experts to develop hospitality-specific guidelines to assist with preparation for General Data Protection Regulation (GDPR) compliance.


ClubIQ Means Measuring Member Experience... and Satisfaction

BoardRoom Magazine· 4 October 2017
‘What gets measured…gives you knowledge…gets done…gets improved.’ Words like an old chestnut that are an oft-repeated idea or considered conventional wisdom. But, with BoardRoom magazine’s ClubIQ, there’s more than a grain of truth to this old chestnut. ClubIQ, another innovation from BoardRoom’s Distinguished Clubs, holds oodles of promise in helping private clubs deliver on their member experience.

Phil Newman Recognized With BoardRoom Award of Dedication 2016

BoardRoom Magazine·13 August 2017
What is it that makes some people committed to serving others’ needs? For Philip Newman, the winner of BoardRoom’s Award of Dedication, it is as simple as lending a hand to people who deserve his support. “I think when you meet a group of people that by and large have charged themselves to make members happy by creating life experiences and memories for them and their families to treasure, it’s hard not to try and help them succeed.”

Matt Kellogg BoardRoom magazine's Distinguished Club President for 2016

BoardRoom Magazine· 5 August 2017
Sometimes in our lives we’re in need of an ‘angel’… a guardian angel, a financial angel, or for that matter, any kind of angel. Sometimes, that ‘angel’ just appears…and that’s proven to be the case for the Colorado Golf Club in Parker, CO. It’s also one of the reasons why Matt Kellogg, president of the Colorado golf Club is being recognized as one of BoardRoom magazine’s two Distinguished Club Presidents for 2016. Fred Arbuckle, president of The Bridges at Rancho Santa Fe, near San Diego, and president of 3 Creek Ranch Golf Club in Jackson Hole, Wyoming earlier was featured in our January/February issue.

Governance Issues Facing Private Clubs And What You Can Do About Them!

BoardRoom Magazine· 1 August 2017
Private clubs to be sustainable, must have boards that fully understand the club’s culture, its core values, the club’s mission and vision, and long-range strategic plan, and what that long-range plan means – a continuing commitment from the club’s board. Board members must be leaders, not interventionists, or second guessers. Knowledge is vital for decision making because a lack of knowledge of the issues can imperil not only the board’s decision-making process, but also the long-term future of not only the club, and the club’s top management and board. Boards must be aware of issues facing their clubs.

President Matthew Kellogg And Other Relevant Points

BoardRoom Magazine·29 July 2017
BoardRoom this issue introduces the second of two Distinguished Private Club Presidents for 2016…Matt Kellogg. President Kellogg is being recognized for his distinguished service with the Colorado Golf Club. Earlier in the year, Boardroom recognized Fred Arbuckle, president of The Bridges at Rancho Santa Fe, near San Diego, and president of 3 Creek Ranch Golf Club in Jackson Hole, Wyoming ass a Distinguished Private Club President.

Running a Member-Owned Private Club What Are the Challenges?

BoardRoom Magazine·29 May 2017
The art of governing, or leadership, is as old as society itself. It’s the exercise of authority by an individual or group of individuals or organizations in what it does, and how and why decisions are made. Still private clubs are a quite separate segment of both the service and hospitality industries, and what works for one, might or might not work for the other.

The Private Club Industry and Affiliated Associations Where Are We Now? What Does the Future Hold? Who Benefits?

BoardRoom Magazine·21 April 2017
The private club industry, for better or worse, is in a world of change. And how the industry and associations who play a major role in the life of private clubs deal with evolutionary change will have a significant impact on the future of the industry.

How Do You Tear Down a Building that Everyone Loves?

BoardRoom Magazine·16 January 2017
Members of the Onteora Club in the Catskill Mountains of New York State loved their golf and tennis house. As one of the oldest buildings on the 140 year-old thousand-acre club, the house showed its age. The bark had fallen off its log siding, windows no longer closed, the roof sagged, and because most members changed at home in this residential club the locker rooms went unused. But worst of all, the building was sliding down the embankment that separated the six clay tennis courts from the first tee.

2016 Distinguished Ideas Summit: Best of the Best

BoardRoom Magazine·14 December 2016
“Thanks for pulling off the Summit. It was one of the best conferences I’ve been to in my 35-plus years in the business! Union League made it extra special.” And that comment from Stephen Roper, general manager of the Meridian Hills Country Club in Indianapolis is typical of the kudos following the 2016 Distinguished Ideas Summit held recently at the Union League of Philadelphia.

EZLinks Golf Advancing Operations at Private Clubs

BoardRoom Magazine·25 October 2016
In March, EZLinks Golf, a PGA TOUR affiliated company, acquired private golf club software leader Integrated Business Systems (IBS). The acquisition joins together over four decades of golf course management expertise and provides private clubs with a powerful new software suite to manage its membership, food and beverage needs, golf operations, accounting integrations, reporting and more. Both EZLinks and IBS have a long history of innovation. The industry’s first electronic tee sheet, online tee time booking engine, cloud-based handicap system, responsive tee time reservation site, extensive accounting capabilities and integration, are just a few examples of how the combined company has established a sterling reputation among the world’s premier clubs.

Integrity, Honesty, Expertise, Product and Service

BoardRoom Magazine·24 October 2016
Ten years ago all of the vendors had the best interest of their clients at heart, TAI still does. For many clubs, the days of entrance fees and assessing members for losses is history. Today’s clubs need the tools and the expertise to run a club to the satisfaction of the membership and still make a profit. In order to accomplish this, technology is integral but technology alone solves nothing.

Keep your F&B Margins on Par!

BoardRoom Magazine·22 October 2016
By ChefTec Culinary Software Services is the leader in back-office technology for the foodservice industry. CorTec and ChefTec software provide state-of-the-art inventory control, recipe and menu costing, purchasing and ordering, sales analysis, production management, event management, and nutritional analysis. Country clubs need back-office software that is sophisticated but easy to use. They require seamless

Club Software That's Easy to Use and Less Hassle for Today's Club Management

BoardRoom Magazine·20 October 2016
By Terry Hackett Club Software With over four decades of expertise in the development and sales of club management computer software, Terry Hackett's Club Software, Inc. is the right choice for clubs or as they like to say, The Single Source Solution. Club Software, Inc. was the first company to make the investment in

Client Partnerships Mean A Better Member Experience

BoardRoom Magazine·17 October 2016
One of the things we pride ourselves on here at Jonas Club Software is providing the industry with the most in-depth, unique, and ever evolving line of software solutions available. From applications such as In-House Payroll Processing, to Hotel Management, Marina Management and even a full suite of Spa and Fitness applications, we’re proud to say that no other company can do what we do. However, without the absolute best people in the industry (and I truly believe that) and clients who are willing to help us achieve great things, we couldn’t do what we do. What follows is just one of many great examples of how our team and clients come together to achieve something great.

Top Cloud Questions Clubs Ask

BoardRoom Magazine·16 October 2016
Legacy is a positive when referring to a club’s culture, but not it’s so with IT (Information Technology) systems. So maybe it’s time to consider a cloud-based solution. With aging infrastructure and no clear technology plan your club could be heading for a disaster. We can all agree that being prepared and getting out in front of potential issues will always save time and money and the headaches associated with any issues. Here’s a list of the top questions club managers ask about cloud-based solutions when reviewing their IT options.

With F&B Software Implementation Matters Most

BoardRoom Magazine·15 October 2016
My mother-in-law insisted on getting an iPhone. She only uses it to make phone calls. We have tried to show her the other great stuff she can do with it, but she doesn’t seem open to learning about that. The same kind of struggle applies when clubs introduce new systems. Most people are comfortable doing things the way they always have and either use only a familiar fraction of the new system’s capabilities or resist moving to the new system at all.

Isn't It Time We Quit Taking the Maalox?

BoardRoom Magazine·13 October 2016
Private club boards of directors pose a fleeting presence. In fact, in most cases, the board goes through a 100 percent change within three years, with usually a third of the board being replaced each year. This can be a ‘sticky wicket’, because it’s often more difficult for a club to stick to a long term strategy with a short term board. It seems boards are continually taking the Maalox approach…something to deal with the symptoms rather than digging out the root problems.

Attracting New Members Requires A High Impact Web Presence

BoardRoom Magazine·13 October 2016
“I could try to explain to you why choosing the easy and least expensive option for a club website costs the club more than a few dollars, but hearing it directly from a happy client — Elgin Country Club (Chicago) — is a more powerful message,” Ray McDonald, EVP sales, Clubessential.

Northstar Client The Bald Head Island Club Launches New Fully Responsive Website

BoardRoom Magazine·12 October 2016
The Bald Head Island Club is a beautiful oasis located among the North Carolina Barrier Islands that offers the ultimate island lifestyle. Pristine beaches stretch for 14 miles, making this a perfect retreat for anyone seeking the finest golf, dining and other activities. Robert Norton, general manager and Dawn Jackson, director of communications/IT, had a clear mission to capture the essence and luxury that Bald Head Island Club offers its members and their guests. A major step for them was redesigning their website for a more modern feel that also gives the club a greater online presence with the best technology available.

What Our Clients Have to Say!

BoardRoom Magazine·11 October 2016
Over the past several years, BoardRoom magazine has offered space in this particular issue to companies that provide a wide range of technology solutions to the club industry to tell their story. For all of those past issues, ClubTec and Clubster did just that…told you our story and provided you with our pitch. This year we have decided to take a different approach to better help you learn about our companies and how we are serving our client clubs. We are going to use our allotted space to let a few clients tell you about us, and how we serve them, in their own words.

What's New in Technology This Year?

BoardRoom Magazine·11 October 2016
The churn continues…as technology for the private club industry marches on! Our annual Technology issue (September/ October) focuses on our contributors and vendors, as they give us their opinions of what and where and the why of today’s club technologies, including some by way of case studies.

Club Trends - Food Photo Booth

BoardRoom Magazine·29 September 2016
The Kansas City Country Club enjoys showcasing its culinary team and their creations. The team sends out weekly updates regarding the specials on the menu and are now including photographs of the food items to entice members to try something new and exciting. 'We started by taking a few simple snapshots of our food

Competition? Health Clubs Now Offer Golf Simulators

BoardRoom Magazine·27 September 2016
LA Fitness in Aliso Viejo, CA recently converted two racquetball courts to four simulator hitting bays and is set to poach golf related revenues from the club industry. Members can take lessons or bring their friends and play their favorite course indoors in a fraction of the time it takes to play a round of golf. As an added value, local restaurants deliver food and adult beverages to the players for a truly exceptional experience. By Rick Ladendorf

How Do Boards Avoid Mistakes and Find Solutions?

BoardRoom Magazine·26 August 2016
Yes, to err is human, but repetitious mistakes are a plague. The failures and mistakes of non-profit boards have been well documented over the years…failure of fiduciary duties, little or no effective oversight of the club’s operation etc. But are these issues really ‘sacred cows’ because boards of directors are unwilling to tackle mistakes that are repeated so often? What are the top mistakes private club board of directors make? Can we pin down the causes, and if so, what can a private club (and board) do to bring about change?

Heather Nagle & Paul Basquin Recognized As Boardroom's 2015 Distinguished Club Presidents

BoardRoom Magazine·15 August 2016
Sometimes the ordinary makes the news (dog bites man)…sometimes it’s the extraordinary (man bites dog) …the anomaly. And that’s the story with BoardRoom magazine’s Private Club Presidents of the Year for 2015. For the first time since BoardRoom magazine established this program of recognizing the private club industry’s top private club presidents eight years ago, there are two double entry recipients selected as BoardRoom’s Distinguished Presidents. “It’s an anomaly. It’s an exceedingly different and enterprising situation and we’re delighted to honor two clubs, each with two presidents, as our Distinguished Presidents for 2015,” explained John Fornaro, BoardRoom magazine’s publisher and CEO.

What Do You Mean 'Dog Days?' It's a Busy Time of Year

BoardRoom Magazine·10 August 2016
By Dave White- Ah, the ‘dog days of summer.’ But to be clear, for private clubs, it really has nothing to do with dogs. The expression comes from the ancient Romans who referred to the hot, humid days of summer as ‘dog days.’ The Romans associated summer’s hottest days with the star Sirius…known as the ‘dog star’, because it’s the brightest star in the constellation Canis Major or Large Dog.


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