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  • Countdown to Opportunity: The Club & Hotel Controllers Conference 2018

    Written By: Laura Resco, official event guest blogger for the HFTP Club and Hotel Controllers Conference 2018 - One of the most important jobs of a graduate student is to produce original research that furthers the existing knowledge within an industry.

  • Primary Club Metrics

    Survey results identify which metrics are most often used to determine performance. By Agnes DeFranco, Ed.D., CHAE; Tanya Venegas, MBA, MHM, CHIA; and Amanda Belarmino

  • Controllers, Drive Your Professional Development: Attend CHCC 2018

    Club and hotel controllers: Do not miss the opportunity to get behind the wheel and take control of your own professional development. The Club and Hotel Controllers Conference (CHCC) — co-located with the world’s largest hospitality technology show HITEC® Houston at the George R.

  • Job Description Template: Club Accounting Positions

    The HFTP Americas Research Center has developed example job descriptions for club accounting positions. The process involved reviewing sample job descriptions, and compiling the information into standardized job descriptions.

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Why Do Board Members Stick Their Fingers In Their Management's Pie?

BoardRoom Magazine·21 November 2017
By John G. Fornaro, publisher Private club governance is a prickly subject. For eons, getting private club board members to understand their roles and responsibilities has been difficult, and, at times has created havoc for many private clubs. The fact is, boards can make or break a club.
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Another Mixed Bag!

BoardRoom Magazine·16 November 2017
By Dave White, Editor As another year ebbs away, it gives us the opportunity to look at the 'State of the Industry', and some of the people and happenings who make it what it is.
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ClubIQ Means Measuring Member Experience... and Satisfaction

BoardRoom Magazine· 4 October 2017
‘What gets measured…gives you knowledge…gets done…gets improved.’ Words like an old chestnut that are an oft-repeated idea or considered conventional wisdom. But, with BoardRoom magazine’s ClubIQ, there’s more than a grain of truth to this old chestnut. ClubIQ, another innovation from BoardRoom’s Distinguished Clubs, holds oodles of promise in helping private clubs deliver on their member experience.
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What Makes a Great Private Club?

BoardRoom Magazine·25 September 2017
The history of private clubs around the world is well documented…even back to the 1600s in the United Kingdom, with a club named White’s, documented as the oldest gentlemen’s club in London. The earliest U.S. clubs date back to the 18th Century, some of which have evolved into the “great clubs.” Today, BoardRoom’s Distinguished Clubs is dedicated to preserving the institution of private clubs and encouraging ‘great clubs.’
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Phil Newman Recognized With BoardRoom Award of Dedication 2016

BoardRoom Magazine·13 August 2017
What is it that makes some people committed to serving others’ needs? For Philip Newman, the winner of BoardRoom’s Award of Dedication, it is as simple as lending a hand to people who deserve his support. “I think when you meet a group of people that by and large have charged themselves to make members happy by creating life experiences and memories for them and their families to treasure, it’s hard not to try and help them succeed.”
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Matt Kellogg BoardRoom magazine's Distinguished Club President for 2016

BoardRoom Magazine· 5 August 2017
Sometimes in our lives we’re in need of an ‘angel’… a guardian angel, a financial angel, or for that matter, any kind of angel. Sometimes, that ‘angel’ just appears…and that’s proven to be the case for the Colorado Golf Club in Parker, CO. It’s also one of the reasons why Matt Kellogg, president of the Colorado golf Club is being recognized as one of BoardRoom magazine’s two Distinguished Club Presidents for 2016. Fred Arbuckle, president of The Bridges at Rancho Santa Fe, near San Diego, and president of 3 Creek Ranch Golf Club in Jackson Hole, Wyoming earlier was featured in our January/February issue.
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Governance Issues Facing Private Clubs And What You Can Do About Them!

BoardRoom Magazine· 1 August 2017
Private clubs to be sustainable, must have boards that fully understand the club’s culture, its core values, the club’s mission and vision, and long-range strategic plan, and what that long-range plan means – a continuing commitment from the club’s board. Board members must be leaders, not interventionists, or second guessers. Knowledge is vital for decision making because a lack of knowledge of the issues can imperil not only the board’s decision-making process, but also the long-term future of not only the club, and the club’s top management and board. Boards must be aware of issues facing their clubs.
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President Matthew Kellogg And Other Relevant Points

BoardRoom Magazine·29 July 2017
BoardRoom this issue introduces the second of two Distinguished Private Club Presidents for 2016…Matt Kellogg. President Kellogg is being recognized for his distinguished service with the Colorado Golf Club. Earlier in the year, Boardroom recognized Fred Arbuckle, president of The Bridges at Rancho Santa Fe, near San Diego, and president of 3 Creek Ranch Golf Club in Jackson Hole, Wyoming ass a Distinguished Private Club President.
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The New Direction in Club Facility Planning

BoardRoom Magazine·20 July 2017
Wake up everyone! There’s a new world in club design. A new world is opening up for country clubs in how they are being changed to attract the next generation of members. And these changes are very much affecting clubhouse and recreation facility designs. The traditional golf club of yesteryear was changed to the country club we know today by adding a larger clubhouse, swimming pool and tennis courts. And again, our country clubs are now being transformed into a new version of country club, i.e., the family recreation clubs.
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Small Changes in Decor And Offerings Create a Dramatic Shift

BoardRoom Magazine·20 July 2017
You could always walk into this downtown woman’s club and order a drink and a bite to eat, but members seldom did. Maybe it was asking a staff member to retrieve a glass of wine from another floor or deciding whether to sit down for a full lunch or dinner in the formal dining room that discouraged you from stopping in for an impromptu use of the club’s food and beverage offerings.
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Are Experts Really That Important?

BoardRoom Magazine·20 July 2017
What is an expert? The dictionary says: Noun: a person having, involving, or displaying special skill or knowledge derived from training or experience. If you found out that you needed a joint replacement or were diagnosed with even a simple illness, how likely are you to consider a doctor who is “trying to get a foothold in this sort of thing?” More likely you’ll search out the best and the brightest and the Doc who has done this over and over again until it has become automatic.

Interior Design Spotlight - Satisfying a Diverse Member Demographic

BoardRoom Magazine·20 July 2017
Today’s club culture is evolving and demands updated and fresh interior design. Younger members desire a casual and relevant aesthetic. However, we cannot forget about the older generation. In most cases, there are ways to work with what you have for maximum return. Updating your clubhouse can be overwhelming. Engaging a design professional who can gather the proper information to create a road map for your club’s future will serve you best. It is important to evaluate your current needs while also assessing future demands for membership growth.

The Baton Rouge Country Club - A Reimagined Story of History and Tradition

BoardRoom Magazine·20 July 2017
Since 1916, The Baton Rouge Country Club has been an esteemed private institution in the heart of Baton Rouge, providing its members with the highest quality of service and the finest recreational and social experiences available. In 2012, with nearly a century of countless memories, rich history and deep-seated traditions upon which to build, club leadership began evaluating the club’s programs and facilities in order to prepare for the next 100 years of memories and experiences.

Strategy-based Design The Keys to Creating the Perfect Social Bar

BoardRoom Magazine·20 July 2017
As a clubhouse designer, I always enjoy sharing our substantive new approaches to clubhouse enhancements that improve the overall member experience, create a new or enhanced revenue opportunity and streamline operational efficiencies. For the past several years we have been immersed in creating new casual dining venues with a social bar and lounge component. Rather than discussing the ubiquitous décor, color, and furniture trends for casual dining and social bar venues, I will cut to the chase and give you our tried and true touch points to jump start your planning process.

Repurposed Spaces a Boon to Clubs

BoardRoom Magazine·10 June 2017
With competition between clubs on the rise, there is a need for Management to develop ways to compete with the Club down the street. Therefore, clubs are working on ways to repurpose, renovate or find undiscovered real estate. It can sometimes be a struggle to find ways to turn areas of the clubhouse into profitable square footage. Case in point is the Barton Creek Resort & Country Club. Management needed to come up with new ideas to separate them from the highly competitive area of Austin, Texas.
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Running a Member-Owned Private Club What Are the Challenges?

BoardRoom Magazine·29 May 2017
The art of governing, or leadership, is as old as society itself. It’s the exercise of authority by an individual or group of individuals or organizations in what it does, and how and why decisions are made. Still private clubs are a quite separate segment of both the service and hospitality industries, and what works for one, might or might not work for the other.
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The Private Club Industry and Affiliated Associations Where Are We Now? What Does the Future Hold? Who Benefits?

BoardRoom Magazine·21 April 2017
The private club industry, for better or worse, is in a world of change. And how the industry and associations who play a major role in the life of private clubs deal with evolutionary change will have a significant impact on the future of the industry.

How Do You Tear Down a Building that Everyone Loves?

BoardRoom Magazine·16 January 2017
Members of the Onteora Club in the Catskill Mountains of New York State loved their golf and tennis house. As one of the oldest buildings on the 140 year-old thousand-acre club, the house showed its age. The bark had fallen off its log siding, windows no longer closed, the roof sagged, and because most members changed at home in this residential club the locker rooms went unused. But worst of all, the building was sliding down the embankment that separated the six clay tennis courts from the first tee.

2016 Distinguished Ideas Summit: Best of the Best

BoardRoom Magazine·14 December 2016
“Thanks for pulling off the Summit. It was one of the best conferences I’ve been to in my 35-plus years in the business! Union League made it extra special.” And that comment from Stephen Roper, general manager of the Meridian Hills Country Club in Indianapolis is typical of the kudos following the 2016 Distinguished Ideas Summit held recently at the Union League of Philadelphia.

EZLinks Golf Advancing Operations at Private Clubs

BoardRoom Magazine·25 October 2016
In March, EZLinks Golf, a PGA TOUR affiliated company, acquired private golf club software leader Integrated Business Systems (IBS). The acquisition joins together over four decades of golf course management expertise and provides private clubs with a powerful new software suite to manage its membership, food and beverage needs, golf operations, accounting integrations, reporting and more. Both EZLinks and IBS have a long history of innovation. The industry’s first electronic tee sheet, online tee time booking engine, cloud-based handicap system, responsive tee time reservation site, extensive accounting capabilities and integration, are just a few examples of how the combined company has established a sterling reputation among the world’s premier clubs.

Integrity, Honesty, Expertise, Product and Service

BoardRoom Magazine·24 October 2016
Ten years ago all of the vendors had the best interest of their clients at heart, TAI still does. For many clubs, the days of entrance fees and assessing members for losses is history. Today’s clubs need the tools and the expertise to run a club to the satisfaction of the membership and still make a profit. In order to accomplish this, technology is integral but technology alone solves nothing.

Keep your F&B Margins on Par!

BoardRoom Magazine·22 October 2016
By ChefTec Culinary Software Services is the leader in back-office technology for the foodservice industry. CorTec and ChefTec software provide state-of-the-art inventory control, recipe and menu costing, purchasing and ordering, sales analysis, production management, event management, and nutritional analysis. Country clubs need back-office software that is sophisticated but easy to use. They require seamless
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Club Software That's Easy to Use and Less Hassle for Today's Club Management

BoardRoom Magazine·20 October 2016
By Terry Hackett Club Software With over four decades of expertise in the development and sales of club management computer software, Terry Hackett's Club Software, Inc. is the right choice for clubs or as they like to say, The Single Source Solution. Club Software, Inc. was the first company to make the investment in

Client Partnerships Mean A Better Member Experience

BoardRoom Magazine·17 October 2016
One of the things we pride ourselves on here at Jonas Club Software is providing the industry with the most in-depth, unique, and ever evolving line of software solutions available. From applications such as In-House Payroll Processing, to Hotel Management, Marina Management and even a full suite of Spa and Fitness applications, we’re proud to say that no other company can do what we do. However, without the absolute best people in the industry (and I truly believe that) and clients who are willing to help us achieve great things, we couldn’t do what we do. What follows is just one of many great examples of how our team and clients come together to achieve something great.
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Top Cloud Questions Clubs Ask

BoardRoom Magazine·16 October 2016
Legacy is a positive when referring to a club’s culture, but not it’s so with IT (Information Technology) systems. So maybe it’s time to consider a cloud-based solution. With aging infrastructure and no clear technology plan your club could be heading for a disaster. We can all agree that being prepared and getting out in front of potential issues will always save time and money and the headaches associated with any issues. Here’s a list of the top questions club managers ask about cloud-based solutions when reviewing their IT options.

With F&B Software Implementation Matters Most

BoardRoom Magazine·15 October 2016
My mother-in-law insisted on getting an iPhone. She only uses it to make phone calls. We have tried to show her the other great stuff she can do with it, but she doesn’t seem open to learning about that. The same kind of struggle applies when clubs introduce new systems. Most people are comfortable doing things the way they always have and either use only a familiar fraction of the new system’s capabilities or resist moving to the new system at all.

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