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    The HFTP Americas Research Center has developed example job descriptions for club accounting positions. The process involved reviewing sample job descriptions, and compiling the information into standardized job descriptions.

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    The HFTP Americas Research Center has developed example job descriptions for club IT positions. The process involved reviewing sample job descriptions, and compiling the information into standardized job descriptions.

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April 2018: CMAA Fellows Program

CMAA CEO's Perspective·16 April 2018
Last month I shared an update from CMAA’s World Conference, including the results of members voting on the Bylaw changes and the CMAA name change. I received several questions of timing related to changes, so want to share these for clarity: CMAA's name change to the Club Management Association of America will likely happen around July 1, 2018, as we get the legal and regulatory requirements completed, as well as other communication pieces updated to reflect CMAA’s new name.

March 2018: Conference Wrap Up and More

CMAA CEO's Perspective·14 March 2018
Hello CMAA members! CMAA World Conference in San Francisco just ended and was well attended with a 10 to 15 percent increase in members and almost double first-time attendees from three years ago with more than 280 first-timers. I have much news to share from CMAA’s World Conference, so here is your update.
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February 2018: CMAA Bylaw Changes - Your Voice and Vote Count!

CMAA CEO's Perspective· 5 February 2018
The World Conference on Club Management and Club Business Expo is almost upon us and with it, a time of transition at CMAA. Transition comes in the form of leadership changes that includes new Board officers and directors, and new member volunteer committee assignments. Before we arrive at the month of March, I first want to look back. I am amazed and grateful to the hundreds of CMAA volunteers and all the work they did in 2017. I can’t wait to share more with you during my State of the Association address, and the soon to be released CMAA 2017 Annual Report. Still, one important 2017 member volunteer action needs your attention!
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January 2018: Five Character Traits of Innovation Leaders

CMAA CEO's Perspective·11 January 2018
Happy New Year! I am full of hope for 2018! For me that hope starts with looking inward and self reflection. How can I start the year with the best mindset possible? How can I be a better person in 2018? I want to share from a blog that was posted in Forbes titled “Five Character Traits of Innovation Leaders.” In my opinion, the blog could have easily been titled “Five Character Traits of Successful Club Leaders.” So, what are the five traits that are important for [club] professionals as well as innovators?
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December 2017: Our Plate for the Upcoming Year

CMAA CEO's Perspective·10 December 2017
Happy Holidays! CMAA is winding down a busy and successful 2017. I look forward to sharing more about our 2017 successes at the upcoming World Conference and in our Annual Report that will be available in early 2018. In the meantime, 2018 is just around the corner, so I want to share what is on our plate for the upcoming year:
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November 2017: Effective Listening

CMAA CEO's Perspective· 9 November 2017
We have just finished the National Student Educational Conference in Washington, DC. For me, this event provides an opportunity to mingle with the future of club management. It is also a time for me to listen and listen hard with an open mind about what is changing, what may be changing, and what should be changing to serve our future CMAA Professional members.

November Blog: Effective Listening

CMAA CEO's Perspective· 9 November 2017
We have just finished the National Student Educational Conference in Washington, DC. For me, this event provides an opportunity to mingle with the future of club management. It is also a time for me to listen
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October 2017: The CMAA Community

CMAA CEO's Perspective·16 October 2017
Last month, my wife, Susie and I took vacation to escape from life for a bit. We visited Hawaii and while there made a stop to meet with the Paradise of the Pacific Chapter. What a terrific CMAA community! Community comes in many forms – club, church, neighborhood, and, of course, our CMAA community. It is our CMAA community that I want to focus on this month.
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September 2017: Harvey, Irma, LLC and CMAA

CMAA CEO's Perspective·14 September 2017
Hurricanes Harvey and Irma will be remembered for a very long time as they brought havoc and destruction to Texas, Florida, Georgia, South Carolina and surrounding areas. There are difficult days ahead for those impacted. It has been heartwarming to see various efforts to support the club community embraced by so many throughout our profession and industry. If you haven’t supported these efforts, I encourage you and your club to consider supporting Clubs Helping Clubs.
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August 2017 - It's CMAA Renewal Time

CMAA CEO's Perspective·14 August 2017
August starts CMAA’s annual membership renewal billing season. A few weeks ago, you received two communications from Bob James, CCM, CCE, CHE, about renewing your national membership, but I want to share a few additional insights.

July 2017: CMAA Research and our New Industry Survey

CMAA CEO's Perspective·17 July 2017
I am excited to share our plans for the topic of our second industry survey that will be launching in the next few weeks. First, I’d like to share an update on CMAA’s research initiative that is now in its second year of development. Research at CMAA is developed through three core research practices:

Juy 2017 - CMAA Research and our New Industry Survey

CMAA CEO's Perspective·17 July 2017
I am excited to share our plans for the topic of our second industry survey that will be launching in the next few weeks. First, I’d like to share an update on CMAA’s research initiative that is now in its second year of development. Research at CMAA is developed through three core research practices: Internally led and performed CMAA research initiatives leveraging expertise of our CMAA staff – Sarah Bal and Amilcar Davy. Internally led, but conducted using an outside research firm according to CMAA’s standards and oversight like the Center for Generational Kinetics and Industry Insights. Member reviewed and approved academic or third-party research meeting CMAA’s Research Guidelines.

The CCM: A Global Brand

CMAA CEO's Perspective· 9 June 2017
Since joining CMAA just under three years ago, I have been part of club management events in several countries. Our core focus areas of CMAA – professional development, peer-to-peer interaction, and information sharing – are each a global focus for club management professionals. The value of CMAA around the world, specifically the value of holding the Certified Club Manager (CCM) designation, is a strong anchor worldwide.

June 2017: The CCM: A Global Brand

CMAA CEO's Perspective· 9 June 2017
Since joining CMAA just under three years ago, I have been part of club management events in several countries. Our core focus areas of CMAA – professional development, peer-to-peer interaction, and information sharing – are each a global focus for club management professionals. The value of CMAA around the world, specifically the value of holding the Certified Club Manager (CCM) designation, is a strong anchor worldwide.

May 2017: World Conference: An Effort of Many CMAA Member Volunteers

CMAA CEO's Perspective·12 May 2017
Late last month we kicked off the official planning for CMAA’s 2018 World Conference on Club Management and Club Business Expo with a Conference Committee meeting on location in San Francisco, CA. That meeting had multiple purposes including.

April 2017: Mutually Beneficial Volunteerism, Or Keeping Our Volunteers Happy

CMAA CEO's Perspective·18 April 2017
A few weeks ago I received a new research study done by my professional association – the American Society of Association Executives (ASAE). ASAE’s latest research is titled “Mutually Beneficial Volunteerism.” Like associations, clubs share the importance of volunteers in our organizational success, so I thought the research results might help you to spend a few moments to think about your club’s volunteer experience.
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March 2017: What's In a Name?

CMAA CEO's Perspective·13 March 2017
In last month’s blog, I wrote about CMAA being 90 years young as we focus on the future of club management ensuring members are served with energy, enthusiasm and foresight. Did you know that the original name of the Association in 1927 was the National Association of Club Managers? It didn’t take long for that name to change to the Club Managers Association of America or more fondly CMAA. Our name has been with us ever since, but is it the right name for 2020 and beyond?

February 2017: 90 Years Young

CMAA CEO's Perspective·13 February 2017
A few weeks ago, my wife Susie and I went to visit her parents in North Carolina for the weekend. As my father-in-law approaches 90, I am impressed by his ability to stay young. He continues to be eager about learning, trying new things and ensuring he is staying up to date. I greatly admire my father-in-law and I hope I have the same mindset when I approach his age. He is 90 years young, as there is nothing old about him!

January 2017: Talking Millenials on Private Club Radio

CMAA CEO's Perspective·20 January 2017
January 2017: Talking Millenials on Private Club Radio

Wishing You a Gritty New Year!

CMAA CEO's Perspective·17 January 2017
Happy New Year! Inspiration for this month’s message comes from CMAA’s elevator. The CMAA HQ building has three floors with roughly seven to twelve people on each. With a National staff team of 28 people on multiple floors, it requires some movement if you are going to run into everyone each day. This gets me to this month’s focus. One way CMAA’s staff stays connected, besides the elevator and two stairwells, is a white board in the elevator. This white board starts out clean each day and whoever has an inspiration, writes it on the board for all to see.

December Blog: CEO's Perspective - Preparing for a Successful Future

CMAA CEO's Perspective· 8 December 2016
Happy holidays! I hope your club had a successful year, and you experienced personal and professional prosperity this past year too! CMAA’s goal is to be your partner on your professional journey. With that in mind, your CMAA team is busy preparing for our 90th World Conference on Club Management and Club Business Expo. We recognize that a positive professional experience is linked to a happy and healthy personal life.

November CEO Blog: Millennial Outlook on Club Membership

CMAA CEO's Perspective·14 November 2016
The 2017 US Presidential election is behind us and I am sure the vast majority of us are relieved. More than others in recent memory, this election very sharply pointed out the diversity that we have in the United States. Americans have different interests, different views and see different pathways for happiness and prosperity. Baby Boomers are at a different life stage than Millennials and therefore may have a different view of how the US should evolve. Ultimately these varying views when researched, shared, discussed and considered by our elected officials allow a path to be charted that serves the best interests of America. At least it is supposed to work this way – but you may be thinking: how does this relate to clubs?

October 2016: Next Generation Club Industry Research

CMAA CEO's Perspective· 7 October 2016
It is the last month in CMAA's fiscal year and we begin to turn our focus on the year ahead. As part of this process of closing out one year and beginning another fiscal year, we have gone through a staff performance review process. I have been reading articles over the past few years about how some organizations are phasing out annual staff performance reviews for a more continuous review process. While I agree continuous feedback is necessary, I also like the annual review process as it gives an organization, like CMAA, a chance to align people, resources and expectations annually with our strategic plan. I can tell you I am excited about some of our plans for the coming year.

September 2016 - Generational Insights Into Club Perceptions

CMAA CEO's Perspective·20 September 2016
At CMAA, we get excited about building an association that serves your professional needs, so you can do your job with passion and fulfillment. It is why CMAA’s 2016-2020 Strategic Plan has lots of new initiatives to enhance our value to you. One of these is the development of CMAA’s research functionality. This month, I am pleased to begin sharing new generational research that I believe you and your club Boards will find very interesting.

August 2016: Dues - To Increase or Not to Increase? That is the Question.

CMAA CEO's Perspective·17 August 2016
Words sometimes evoke emotional responses. From what I have experienced and heard from many of you, managing members’ emotions is a big part of your job. So as a CMAA stakeholder, I’ve inferred that you could get emotional about things that affect your own Association membership too... Am I right? Let's try a little word game – when you hear the word “membership,” what comes to mind? Hopefully a sense of belonging and community – a home away from home.

July 2016: Announcing CMAA's 2020 World Conference Site

CMAA CEO's Perspective·12 July 2016
Recently I came across the management acronym – RACI. If you are not familiar with RACI, it refers to a model for responsibility involving many people in different roles. RACI stands for the person or persons: Responsible to do the work to achieve the task. Accountable or those approving or answerable for the completion of the work. Consulted or those whose opinions are sought in the effort. Informed or those who are kept up-to-date on progress of the effort.

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