• Members Only: A Room for Robots in Hospitality

    Realistic uses for artificial intelligence are increasing, making way for machine-based assistance in accounting, marketing, customer service and more. This feature details current scenarios where robotics is used in the business environment, such as for accounting tasks.

  • Letter from the HFTP Global President: A New Year Equals New Possibilities

    Written By: Timothy G. Nauss, CHAE - We are officially in the year 2018. Now is the ideal time to reflect on the successes of the old year, and prepare to make this new year the best one ever. Just as we set goals for ourselves to make us healthier, happier and more successful, HFTP as an organization sets goals each year to better meet the needs of our members and the hospitality industry.

  • GDPR in Hospitality: Vendor Compliance Query Template Available to Industry

    As a professional association, Hospitality Financial and Technology Professionals (HFTP®) created a group of hospitality industry experts to develop hospitality-specific guidelines to assist with preparation for General Data Protection Regulation (GDPR) compliance.

Creating Strong Club Culture

Global Golf Advisors - Insights·16 January 2018
“CULTURE EATS STRATEGY for breakfast,” said management guru Peter Drucker. For clubs, culture is governance, and private club strategy—no matter how good and well-conceived—will be a victim to poor governance. According to Fred Laughlin, nonprofit governance expert and an associate at Global Golf Advisors (GGA), “the board speaks with one voice—in writing,” in clubs that are well governed. When you omit either one of two key concepts in the phrase, you invite dysfunctions.
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Executive Search: Director of Golf Operations at Clovelly Golf Club

Global Golf Advisors - Insights·11 December 2017
The Club: One of Atlantic Canada’s premier golfing facilities and social clubs, Clovelly is known for its two exceptional 18-hole courses, The Osprey and Black Duck. Nestled in the northeast end of St. John’s, Newfoundland amidst natural surroundings, we pride ourselves on being a family friendly club with a dynamic membership that thrives on camaraderie, friendship and fun. The Clovelly experience is much more than just exceptional golf. Our members and the general public can enjoy a variety of special events – everything from wine tastings to dinner theatre – and delicious dining at our restaurant; as well as have access to our beautiful facilities for private or corporate functions.

Build a better budget painlessly

Global Golf Advisors - Insights· 7 November 2017
Don’t put off creating next years budget any longer. Let’s dive into some strategies and tactics that can help break the budgeting process into manageable chunks and reduce the accompanying fear. Standards of Excellence. Standards-setting must precede budgeting to ensure that club leaders and management are aligned in communicating expectations. At the highest levels, the standards should be affirmative, simply stated and realistic. These statements serve as Magnetic North to give departmental managers a clear-cut understanding of the desired destinations.

Do People Want To Work For You?

Global Golf Advisors - Insights· 7 November 2017
A few years ago, when unemployment levels were double what they are today, most businesses could afford to dismiss this question as moot. People hurt by the recession and struggling to find employment wanted to work for anyone. That’s no longer the case.

Emotional Ownership in Private Clubs

Global Golf Advisors - Insights· 4 October 2017
Warren was delighted when his fellow club members selected him to serve on the board of governors. He couldn’t wait to roll
up his sleeves and jump straight into the big issues plaguing the club: stagnant membership growth, financial uncertainty
and distrust of the board itself. Given his previous business success and background, Warren was certain that he could be a difference-maker who would put the club back in good standing with its members. Instead, Warren encountered uncooperative, unprofessional and disorganized fellow governors dedicated to the status quo . . . “Tradition” they called it.

Golf Equipment Industry Paradox, Part III

Global Golf Advisors - Insights·19 September 2017
Portland, Oregon is the Silicon Valley of the global sports footwear and apparel industry. Portland’s flagship brands stimulated the development of a powerful infrastructure of lawyers, venture capitalists, supply chain managers, designers, ad agencies and other experts able to create and protect intellectual property.

End Budget Procrastination

Global Golf Advisors - Insights·19 September 2017
To the list of things we love to procrastinate on (exercising, dieting, organizing the garage and learning to speak a foreign language), we should add budgeting. Experts on such matters tell us that we’re all guilty of procrastination. But we delay, defer and prolong for a number of different reasons. Maybe the biggest is that we see an important task as a daunting project, one that intimidates and practically immobilizes us. Another reason – although we don’t like to admit it – is that we worry that we might fail. Whatever the reason, budgeting brings out the best (and worst) in our fellow procrastinators.

Executive Search: CEO at Bigwin Island Golf Club

Global Golf Advisors - Insights·18 September 2017
The Opportunity: To live, work and play in Muskoka, one of the most popular summer vacation and recreation communities in Canada. To enjoy an exceptional lifestyle, by taking advantage of the benefits of living in a small community, while being part of a world class Waterfront Golf Course Facility. Our Mission: To provide members, property owners and guests with an exceptional Private Golf Club experience by offering superior family-oriented programs and services, suitable for all ages.

Executive Search: COO at Marine Drive Golf Club

Global Golf Advisors - Insights·15 September 2017
Our Mission: Marine Drive is a progressive private golf club that delivers an outstanding experience in all areas and boasts a proud and passionate membership who enjoy an inclusive social atmosphere that promotes friendships for life. Our Vision: A competitive, healthy, and inclusive golf club where all members and staff take pride in contributing to an outstanding Marine Drive experience.

Get Prepared for your 2018 Budget Cycle

Global Golf Advisors - Insights· 1 September 2017
Autumn is with us and indications are that as club leaders prepare to go into their annual budgeting cycle, most European economies are witnessing steady improvement and positive forecasts. Goldman Sachs describe the outlook for continental Europe’s economy as “cautiously optimistic” as the housing economy continues to recover in most markets, credit is loosening, unemployment is improving, and in particular, consumer confidence is building.

Gone Haywire

Global Golf Advisors - Insights·30 August 2017
They call it a “haywire outfit” when something is thrown together at the last minute, without planning and using whatever materials are available. The term comes from the days when farmers and cattlemen used the soft malleable wire they found lying around to bale hay.
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Golf Equipment Industry Paradox, Part II

Global Golf Advisors - Insights·10 August 2017
In 1989, the designer of a new American golf course called Persimmon Ridge hit the ceremonial first tee shot. As the familiar sound rang across the teeing ground, the course’s owner cringed. He was the principal supplier of the persimmon wood used to make drivers and fairway woods, so he hearing the death knell for his business… even as the golf industry was embarking on an era of global expansion.

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