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  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • HFTP Compensation and Benefits Report: 2018 Data on Hospitality Staffing and Compensation

    The 2018 HFTP Compensation and Benefits Survey was released this summer and made available to HFTP members. This is a biannual report that was developed to provide information on salaries and benefits, and to give an ongoing profile of accounting, finance and technology professionals in the hospitality industry.

  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

  • Primary Club Metrics

    Survey results identify which metrics are most often used to determine performance. By Agnes DeFranco, Ed.D., CHAE; Tanya Venegas, MBA, MHM, CHIA; and Amanda Belarmino

Protecting your business against data breaches

Click by booking.com·14 November 2018
Data thieves are increasingly targeting hotels, thanks to the sheer volume of personal information collected from guests. When a reservation is made, a hotel will take information including names, phone numbers, addresses, card details and even IP address information when a guest books online. Once a guest checks in, additional data may be collected, such as CCTV footage and personal information including medical conditions.

Spotlight on: Millennial business travellers

Click by booking.com·13 November 2018
Business travel isn’t just about business any more. Millennials want more from their work trips than a hotel that has a business centre and room service. Social work spaces, fitness options, ethical practices and interesting design all make a hotel more appealing to younger workers.

Lessons in luxury from the birthplace of winter holidays

Click by booking.com·12 November 2018
The Kulm Hotel St.Moritz in Switzerland can rightly claim to have invented winter holidays: in 1864 owner, Johannes Badrutt bet a group of visiting Englishmen that they’d have just a good a time in January as they did in July, and if they didn’t he’d refund their money. He won the wager and the word soon spread.

Locals are the real bosses of a destination

Click by booking.com· 9 November 2018
I always say that locals are the real bosses of a destination. It’s not the city, it’s not the hoteliers – it’s the locals. It’s important to involve them in planning processes. They know the key strengths of an area better than anyone. When I was working as the Director of Tourism for Tel Aviv Municipality, we even wrote the tourism master plan together with local residents.

Surviving outside of peak season

Click by booking.com· 8 November 2018
One of the biggest trials for any hospitality business is dealing with a fluctuating demand throughout the year. Seasonal destinations like seaside towns and ski resorts often rely on operating at full capacity during their peak period to help them through the quieter times. But there are ways to attract a steady stream of custom all year round. So what can hoteliers do to keep occupancy buoyant in the off-season?

Spotlight on: hotel loyalty programmes

Click by booking.com· 7 November 2018
Rewarding repeat custom can earn guests a whole host of perks, from free internet access and late check-outs to suite upgrades and VIP experiences. Most schemes work on a points system where the more you spend, the more points you earn, which can then be redeemed for free nights, room upgrades and other tempting bonuses. But what are the benefits for the hotelier?

Delivering a hyperlocal experience

Click by booking.com· 5 November 2018
You’ve been hearing about – and probably adopting – the demand for local travel experiences for a while now.

Click. daily update: Six out of 10 business trips are now 'bleisure' trips

Click by booking.com· 5 November 2018
Combining business travel with a leisure component has become a rising trend, with six out of 10 business trips now adding on extra vacation days. “Today’s ‘laptop and latte’ breed of employee is increasingly mobile and fluid with their travel plans, looking to strike a balance between business and leisure travel – bleisure,” says Nuno Guerreiro, Regional Manager, Canada for Booking.com.

Making a positive social impact with your property

Click by booking.com· 2 November 2018
What defines a good hotel? A cocktail terrace with Instagrammable views? A concierge with all the right bar recommendations? An award-winning spa? Or, perhaps, something deeper. An increasing number of hotels and hotel-based initiatives are founded on responsible business practices that make a genuine difference for the better – and we’re not just talking about reusing bath towels.

Does smart lighting enhance guest experience?

Click by booking.com· 1 November 2018
With central systems that operate a network of multi-function lights, smart lighting allows more flexibility and ease of use for guests.

Simple ways to improve hotel reviews

Click by booking.com·30 October 2018
In the age of technology, there is no better marketing than the kind word. For anyone in the hotel business – and I spent years as a General Manager myself – generating good reviews has become essential, not just as a tool for driving custom but as a way of holding up a window to the work that we do.

Click. daily update: Chinese business travel budgets on the rise

Click by booking.com·26 October 2018
45% of Chinese companies expect business travel spending to increase over the next 12 months, according to the 2018 Chinese Business Travel Survery.

Marrying street food and travel

Click by booking.com·26 October 2018
Jonathan Downey is not afraid to take a risk. He’s CEO and Co-Founder of London Union, the company behind the capital’s five street feast markets. Here he reveals how he brought quality casual dining to London and its impact on travel.

Spotlight on: chemical-free hotels

Click by booking.com·25 October 2018
Ecotourism is rapidly growing, with research reporting that nearly 90% of global travellers want to travel sustainably. With amenities like natural bathroom products and paper straws becoming the norm, properties are turning to chemical-free rooms to set themselves apart and cater to changing guest expectations.

Click. daily update: first robot in the UK travel industry

Click by booking.com·25 October 2018
Eurostar has welcomed Pepper the robot to its London team, a first for the UK travel industry.

Reinventing transportation and travel on demand

Click by booking.com·24 October 2018
Click. speaks to Nick Earle, former SVP of Virgin Hyperloop, to hear about the next great revolution in technology – transport. He tells us why we should prepare for a future where we can travel 500km in 30 minutes.

Click. daily update: the world's best performing cities for tourism

Click by booking.com·24 October 2018
APAC tourism has been outperforming all world regions in growth in international arrivals, according to the United National World Tourism Organisation.

Click. daily update: the European cities leading hotel industry growth

Click by booking.com·22 October 2018
Each day, we curate a bite-sized round-up of the best industry news from across the world. We search the web for the latest hospitality updates and travel trends, so you don’t have to. Get comfortable with a coffee and start each morning with our daily must-reads.

Plastic straws are tip of the sustainability iceberg

Click by booking.com·18 October 2018
Juliet Kinsman is a journalist, hotel expert and founding editor of Mr & Mrs Smith, who has spent much of the last two decades celebrating the world’s most special places to stay. Meeting philanthropic hoteliers and those behind award-winning luxury travel brands inspired her to set up Bouteco, where she, “works with hotels to help them talk about their sustainability initiatives in a more engaging way”.

Former Lonely Planet CEO talks travel tech opportunities

Click by booking.com·17 October 2018
At Booking.com’s recent global partner conference Click., we sat down with Daniel Houghton, the former CEO of Lonely Planet – a job he tells us he landed by chance. Today, he’s CEO of Pyxl, a digital marketing agency based in Tennessee. Here he discusses everything from voice technology to the check-in process.

Click. daily updates: 30% rise in adults-only hotel search

Click by booking.com·17 October 2018
Each day, we curate a bite-sized round-up of the best industry news from across the world. We search the web for the latest hospitality updates and travel trends, so you don’t have to. Get comfortable with a coffee and start each morning with our daily must-reads.

Click. daily updates: Google's new approach to hotel listings

Click by booking.com·16 October 2018
Each day, we curate a bite-sized round-up of the best industry news from across the world. We search the web for the latest hospitality updates and travel trends, so you don’t have to. Get comfortable with a coffee and start each morning with our daily must-reads.

Click. daily updates: travellers not fully comfortable using chatbots

Click by booking.com·15 October 2018
Each day, we curate a bite-sized round-up of the best industry news from across the world. We search the web for the latest hospitality updates and travel trends, so you don’t have to. Get comfortable with a coffee and start each morning with our daily must-reads

LGBTQ+ friendly travel: the things you should know

Click by booking.com·15 October 2018
It goes without saying that all guests should be treated equally regardless of race, religion, gender and sexual orientation. But it’s undeniable that, while progress is being made around the world, members of the LGBTQ+ community still often face a number specific issues when they travel.

Power of product iteration

Click by booking.com·10 October 2018
The property-management Pulse mobile app, which we launched in July 2015, gives our property partners the ability to manage their reservations in a straightforward way. They receive notifications of reservations, cancellations and reviews, and all the arrivals and departures appear in a calendar.

Spotlight on: the growth of sports tourism

Click by booking.com· 8 October 2018
Estimated to be worth US$800bn globally, sports tourism is showing no sign of slowing down. As more people take active breaks, Click. looks at what the hospitality industry is doing to meet the needs of this growing market.

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