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  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

  • Primary Club Metrics

    Survey results identify which metrics are most often used to determine performance. By Agnes DeFranco, Ed.D., CHAE; Tanya Venegas, MBA, MHM, CHIA; and Amanda Belarmino

  • Job Description Template: Club Accounting Positions

    The HFTP Americas Research Center has developed example job descriptions for club accounting positions. The process involved reviewing sample job descriptions, and compiling the information into standardized job descriptions.

Click. daily update: US hotel industry reports positive results for February

Click by·21 March 2019
Three key US hotel industry performance metrics saw growth during February 2019, according to data from STR. In a YOY comparison with the same period last year, occupancy increased 0.7% to 62.2%, while ADR increased 1.9% to US128.94 and revenue per available room grew 2.6% to US$80.15.

Spotlight on: the growth of wine tourism

Click by·21 March 2019
Every continent, bar one, has winemaking regions – some vast, such as France, Italy and California, others on a smaller scale, including Lebanon and Georgia. But one thing they have in common is tourism potential.

Click. daily update: South America sees growth in Chinese tourism

Click by·20 March 2019
South America is becoming increasingly popular with Chinese tourists, with notable growth in a number of countries. Peru’s Chinese arrivals grew by 112% from 2015 to 2018, while Panama tripled its number of Chinese travellers in the same period. Argentina saw visitors increase by 74% between 2015 and 2017 and Chile doubled its arrivals.

Volunteer tourism: getting it right

Click by·20 March 2019
With purpose-driven travel at the forefront of many tourists’ minds these days, volunteering holidays are gaining in popularity. A recent survey showed that 54% of Gen Z travellers would consider a volunteering trip, and it’s estimated the volunteer abroad industry is worth over US$173bn worldwide.

Click. daily update: Egypt tourism showed strong recovery in 2018

Click by·18 March 2019
Egypt became the fastest-growing travel market in North Africa in 2018, up 16.5% on 2017, according to the WTTC. The sector now contributes EGP 528.7bn (US$29.6bn), while supporting 2.5 million jobs. Additionally, GDP contribution is projected to grow even further, by 5.4% in 2019.

What I wish I knew: how staff satisfaction impacts guest experience

Click by·18 March 2019
For staff to feel motivated and engaged everyday, they have to see their manager being a leader, not just a boss. A good manager needs to guide their team in the right direction, empowering them and helping them develop skills so they can improve and grow – both personally and professionally. If we are investing in our staff then our business will also thrive as a direct result. In the hotel industry especially, we need proper communication and excellent teamwork to reach the goals the company has set for us, so creating a positive environment among colleagues is crucial.

Click. daily update: China's hotel pipeline hits all-time high

Click by·15 March 2019
According to analysts at Lodging Econometrics, China’s total construction pipeline (the second largest in the world) is booming and stands at 2,761 projects comprising 580,635 rooms, up 12% by projects and 6% by rooms YOY. At the end of 2018, both projects and rooms in the construction pipeline hit new all-time highs.

Insider view on complexity of megahotel F&B

Click by·14 March 2019
Tim Ryan is Vice President of Food & Beverage (F&B) at the 6,852-bedroom MGM Grand Resort in Las Vegas, Nevada. Under his watch some 2,900 F&B staff serve 120,000 meals per month including over 3,000 litres of soup and nearly 400 kilos of buffet salad per day. How does this huge operation all run smoothly and what lessons can a mammoth set-up like MGM Grand teach smaller properties?

Click. daily update: Overseas tourism brings over EUR5bn to Ireland in 2018

Click by·14 March 2019
Tourism in Ireland is growing, with a total of 10.616 million overseas trips made to the country in 2018, compared to 9.932 million trips in 2017 (+6.9%). According to the Central Statistics Office, international visitors spent a total of 70.9 million nights in the country, up 3.3% on 2017, and generated earnings of €5.149 million (excluding fares), an increase of 5.6% on 2017.

Click. daily update: Thailand's tourism industry focuses on LGBT travellers

Click by·13 March 2019
Thailand is advancing same-sex partnership legislation, and the tourism industry is using the occasion to actively promote the country as an LGBT-friendly destination. Last month, the Tourism Authority released a promotional video featuring LGBT travellers and this year it plans more participation in pride parades globally. According to LGBT Capital, tourism revenue from that community contributes 1.15% (US$5.3bn) to Thailand’s economy, a greater share than any other destination.

Spotlight on: investing in hotels

Click by·13 March 2019
Hotel demand continues to rise, and with it, new opportunities for both investors. According to property consultants JLL’s Hotel Investment Outlook 2019, Europe has been particularly strong, with approximately 60% of pipeline rooms under construction in Germany and the UK. In North America, while hotel performance has been increasingly steadily over the past decade, its pipeline has slowed marginally. In Asia, Africa and the Middle East, pipeline as a share of existing hotels has gone up.

Click. daily update: Abu Dhabi cuts fees to boost tourism

Click by·12 March 2019
Abu Dhabi has reduced tourism-related fees to help boost the sector and attract more visitors in an effort to diversify its economy. The Department of Culture & Tourism has reduced tourism fees from 6% to 3.5%, municipal fees from 4% to 2% and municipality hotel room fees per night from 15 dirhams (US$4) to 10 dirhams. DCT also plans to spend 500mn dirhams over the next three years toward marketing the destination to tourists.

Negotiable room rates: giving guests the power

Click by·12 March 2019
Sustainability and wellness are increasingly influencing consumer decision-making, creating a shift within the hotel landscape. What can Cruse’s approach to holistic hospitality teach the industry, especially when it comes to enhancing the guest experience? And what can others learn from Soul Community Planet (SCP) Hotel’s unique payment program?

Click. daily update: New research finds cruises moving up the millennial agenda

Click by·11 March 2019
A growing number of millennials are interested in going on a cruise in the next two years, according to research by tourism marketing organisation MMGY. While only one in ten (11%) millennial travellers had taken a cruise in the last year, 52% of respondents were keen to take a cruise holiday in the next two years – with 88% interested in the Caribbean and 83% in the Mediterranean.

Click. daily update: Global construction pipeline hits record high

Click by· 8 March 2019
According to Lodging Econometrics, the total global construction pipeline hit record highs at the close of 2018, with 13,573 projects (7% increase) and 6% increase in rooms YOY. Additionally, there are a record breaking 1,172,591 rooms currently under construction worldwide. The top countries by project count are the US, followed closely by China.

Can music improve the guest experience?

Click by· 7 March 2019
With the power to trigger memories, adjust emotions and create experiences, it’s no wonder music has such a big impact: research shows 75% of hotel guests like to hear music in the lobbies, bars, restaurants and public spaces of a property.

Click. daily update: International travel outperforming economic growth

Click by· 7 March 2019
The number of outbound trips in 2018 increased by 5.5%, according to IPK’s World Travel Monitor, with the global economy growing by only 3.7% in comparison. Considering a slowing world economy, a slightly lower growth rate is expected for international travel in 2019.

How to capitalise on a changing industry

Click by· 6 March 2019
In certain legacy industries, hospitality being one, it’s tempting to feel that there will be plenty of time to adapt to change, but anyone who’s been in the industry during the last 10 years knows that’s not correct. Many disrupting changes have happened a lot faster than most hoteliers and hospitality providers ever thought they would. Today, change moves even faster. More than ever, it’s important to be curious, proactive and embrace perpetual change.

Click. daily update: 79% of Americans want to travel more responsibly

Click by· 6 March 2019
A survey conducted for Exodus by OnePoll has found that 79% of respondents hope to become more ethically conscious in their future travels. Additionally, 78% of respondents said they consider themselves more ethically aware than they were 10 years ago, while more than 91% of travellers said that ‘ethical’ travel was important to them.

Common mistakes that hotels make

Click by· 5 March 2019
Hotel expert Giovanna Grossi first joined the AA – the prestigious UK brand that has been inspecting and recommending hotels for more than 110 years – in 1999. Starting out as an inspector, she progressed through the ranks to spend a decade as head of the company’s inspection team, amassing a wealth of experience in the process. She still sits on the AA’s awards panel and now co-directs Sauce Intelligence, a hotel and restaurant consultancy.

Click. daily update: European hotel pipeline soars

Click by· 4 March 2019
According to the year-end report by Lodging Econometrics, Europe’s total construction pipeline skyrocketed to 1,569 projects and 243,947 rooms in 2018 – a 19% YOY increase. Additionally, 386 new hotels opened throughout Europe last year, the highest number of new hotel openings ever recorded. There are currently 124,674 rooms under construction and a further 68,128 rooms in the pipeline for the next 12 months.

The pros and cons of influencer collaborations

Click by· 4 March 2019
Should hotels ever offer complimentary stays? There is a tradition of their hosting professional travel journalists for free, but in the new millennium that custom has expanded to include bloggers and other ‘influencers’ – those with large numbers of followers on Instagram, Facebook and other such popular social media sites.

Click. daily update: Saudi Arabia launches major new tourism initiative

Click by· 1 March 2019
The Saudi Commission for Tourism and Natural Heritage has launched a new tourism programme, mapping out 11 key seasons and targeting cultural, sporting and historical attractions among others. The initiative is a collaboration between various government bodies including the Ministry of Culture, the General Entertainment Authority, the General Sports Authority, and the Saudi Exhibition and Convention Bureau.

Click. daily update: Travel and tourism contributed US$8.8tn to global economy

Click by·28 February 2019
The World Travel & Tourism Council’s 2019 economic impact report has revealed that the sector grew 3.9% in 2018, contributing US$8.8tn and 319 million jobs to the world economy. The report also revealed that growth in Chinese visitors to the US has stalled, after registering average annual growth of 23% over the last 10 years.

Videos: join us at the Click. event 2019

Click by·28 February 2019
In a constantly evolving industry, it’s crucial for businesses to stay one step ahead. Whether you work in hotels or homes, affiliate or travel agencies, connectivity or technology, transport, or attractions, Click. 2019 promises to inspire and inform by sharing the latest trends and innovations.

Click. daily update: Malaysia targets 30 million tourists by 2020

Click by·27 February 2019
Malaysia’s Ministry for Tourism and Culture is targeting 30 million tourists arrivals by 2020, with its Visit Malaysia campaign in the works. The country had a total of 25.8 million international tourist arrivals in 2018, and the number of employees involved in Malaysia’s tourism sector rose from 1.5 million in 2015 to 3.4 million in 2017.


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