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  • Countdown to Opportunity: The Club & Hotel Controllers Conference 2018

    Written By: Laura Resco, official event guest blogger for the HFTP Club and Hotel Controllers Conference 2018 - One of the most important jobs of a graduate student is to produce original research that furthers the existing knowledge within an industry.

  • Primary Club Metrics

    Survey results identify which metrics are most often used to determine performance. By Agnes DeFranco, Ed.D., CHAE; Tanya Venegas, MBA, MHM, CHIA; and Amanda Belarmino

  • Controllers, Drive Your Professional Development: Attend CHCC 2018

    Club and hotel controllers: Do not miss the opportunity to get behind the wheel and take control of your own professional development. The Club and Hotel Controllers Conference (CHCC) — co-located with the world’s largest hospitality technology show HITEC® Houston at the George R.

  • Job Description Template: Club Accounting Positions

    The HFTP Americas Research Center has developed example job descriptions for club accounting positions. The process involved reviewing sample job descriptions, and compiling the information into standardized job descriptions.

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Where Everybody Knows Your Name

SevenRooms Industry Blog ·19 July 2018
Let’s set the scene — a guest walks into your hotel restaurant and approaches the hostess stand in hopes of booking a last-minute reservation for that night’s dinner service. Depending on the hospitality management you’re putting to use, things may end up going one of two ways.
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How To Reach and Keep Your VIP Guests

SevenRooms Industry Blog ·16 July 2018
While every guest deserves top notch service, a select few may warrant a little extra attention. From stopping by a few times a week to spending hundreds of dollars during each visit, VIP guests can quickly establish themselves as an important part of your business. After all, they have the potential to boost your bottom line.
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Chance Encounters of the Hospitality Kind

SevenRooms Industry Blog ·12 July 2018
A Seat at the Table: Interview with SevenRooms Team Member Name: Drew Friedman Role: Customer Success Coordinator First Hospitality Job: Louie's Oyster Bar & Grille Favorite Hidden Gem: Thursday Kitchen Coolest Way A Client Uses 7R: The Burj Al Arab, a Jumeirah Group property in Dubai, has an iPad at the front gate to
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Local Search: 5 Ways to Boost Your Restaurant's SEO & Online Visibility

SevenRooms Industry Blog ·10 July 2018
You’ve got the best menu in town. The most instagram-friendly decor. The best staff, delivering an unbeatable guest experience. But you still have to fill your seat with hungry guests.
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The Risks of Over-Serving to Visibly Intoxicated Patrons at Restaurants in NYC

SevenRooms Industry Blog · 5 July 2018
The dangers of over-serving alcohol to restaurant, bar or hotel patrons who are already visibly intoxicated cannot be overstated for establishments that are permitted to serve alcohol in New York State. This is not only a legal, but also a risk management issue for any drinking establishment that serves alcohol to its customers.
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Getting Your (Reservation System) Priorities Straight

SevenRooms Industry Blog · 3 July 2018
Per cover booking services can certainly help get the job done when it comes to attracting new customers. But all that extra business often comes at a cost – the fees and charges tied to managing your reservation book or using their reservation system can quickly cut into profits.
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On the Road at HITEC: Hospitality Management Technologies to Watch

SevenRooms Industry Blog ·27 June 2018
After coming back from four days in Houston for HITEC 2018, it’s apparent that tech in the hospitality sector is hotter than ever. From in-room tablets and app-powered rooms keys, to guest management platforms and secure wi-fi networks, it’s never been a more exciting time to be a hospitality technology company.
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Is A Cloud-Based Restaurant POS Right For You?

SevenRooms Industry Blog ·26 June 2018
Point of sale systems (also known as "POS" systems) are the central nervous system of your restaurant, carrying important information from the brain – your restaurant management – to the heart – your restaurant staff – and stomach – your hungry guests.
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Why Customer Satisfaction Matters - And How To Get Started

SevenRooms Industry Blog ·20 June 2018
When you’re running a business, it’s easy to get tied up with the operations. But how often are you actively reaching out to consumers to ask for about customer satisfaction? The answer should be “every day.”
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Is Slow Tech Adoption Hurting Your Restaurant?

SevenRooms Industry Blog ·17 June 2018
Vibrating black pagers for waiting restaurant guests was a novel idea in 1995, but those that continue to rely on dated technology — and overlook the impact of restaurant software — are quickly falling behind the curve. It’s like insisting on using a flip phone while your competitors have moved on to smartphones.
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A Seat at the Table - From The Culinary Institute of America to SevenRooms: Catching the Hospitality Bug

SevenRooms Industry Blog ·13 June 2018
I got my start in hospitality as a freshman in high school, getting a job at Italian Riviera in New Jersey. It was a great introduction to the hospitality space, as I got to try a little bit of everything working there, from how to butcher fish and meats, to working in the catering business dealing with customers and managing events.
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How to Use Instagram Business To Increase Awareness and Drive More Reservations

SevenRooms Industry Blog · 6 June 2018
One way to gain new customers is to create demand. The best way to do that is to show your customer experience with pictures.
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LDV Hospitality: Using Technology to Double Revenue at Gurney's Beach Clubs

SevenRooms Industry Blog · 4 June 2018
With restaurants and cocktail bars located across the country, LDV Hospitality (LDV) delivers authentic and unique guest experiences. However, as LDV continued to grow it quickly saw challenges in its reservation management and using different revenue strategies across its locations.
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GDPR Is Officially Here. Here's What You Need to Know

SevenRooms Industry Blog ·31 May 2018
By now, you’ve probably heard the term GDPR. And gotten anywhere from 1 to 100 emails about it from the likes of Google, Facebook, & more. The compliance deadline passed on May 25, 2017, which means fines are fair game now. But you might still be wondering what the regulation entails, who it affects, and how much fines could be. That’s why we’re here. To break it down quickly and in an easily digestible form.
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Using the Power of F&B to Win Loyal Customers

SevenRooms Industry Blog · 8 May 2018
There’s no way around it – Airbnb is making waves throughout the hotel industry. However, your hotel still reigns supreme in one crucial category that Airbnb can’t compete with – delivering on the food and beverage (F&B) experience.
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Can Restaurant Technology Solve Your Turnover Problem?

SevenRooms Industry Blog · 1 May 2018
Staff retention is a well-known struggle in the hospitality industry. But with the right restaurant management software, you can engage your employees and ultimately pave the way for exceptional guest experiences. Happy employees deliver better service, and better service means happier customers. And as your restaurant’s hospitality management improves, so can your bottom line.

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