• Job Description Template: Club Accounting Positions

    The HFTP Americas Research Center has developed example job descriptions for club accounting positions. The process involved reviewing sample job descriptions, and compiling the information into standardized job descriptions.

  • Job Description Template: Club IT Positions

    The HFTP Americas Research Center has developed example job descriptions for club IT positions. The process involved reviewing sample job descriptions, and compiling the information into standardized job descriptions.

  • Members Only: A Room for Robots in Hospitality

    Realistic uses for artificial intelligence are increasing, making way for machine-based assistance in accounting, marketing, customer service and more. This feature details current scenarios where robotics is used in the business environment, such as for accounting tasks.

March 2018: Conference Wrap Up and More

CMAA CEO's Perspective·14 March 2018
Hello CMAA members! CMAA World Conference in San Francisco just ended and was well attended with a 10 to 15 percent increase in members and almost double first-time attendees from three years ago with more than 280 first-timers. I have much news to share from CMAA’s World Conference, so here is your update.

Tips to Reduce Time and Attendance Problems

ClubPeople· 5 March 2018
It is good to allow your staff time off from work for their overall health and morale. Granting employees time off to recuperate during an illness, after an injury, or to handle affairs in their personal lives, enables them to be more focused when they return to work and able to engage in the tasks at hand. Too many absences, however, can be costly for employers and frustrating for other team members who have to pick up the slack.

Tracking You Gym Business Alternate Revenue Streams

Gym Insight Blog·15 February 2018
Given monthly members, good retention, profitable premium products, and alternative revenue streams, how do you keep track of it all? The alternative revenue streams are those oddball types of income that can get lost in the mix if you don’t have an adequate system for recording revenue and membership status.

February 2018: CMAA Bylaw Changes - Your Voice and Vote Count!

CMAA CEO's Perspective· 5 February 2018
The World Conference on Club Management and Club Business Expo is almost upon us and with it, a time of transition at CMAA. Transition comes in the form of leadership changes that includes new Board officers and directors, and new member volunteer committee assignments. Before we arrive at the month of March, I first want to look back. I am amazed and grateful to the hundreds of CMAA volunteers and all the work they did in 2017. I can’t wait to share more with you during my State of the Association address, and the soon to be released CMAA 2017 Annual Report. Still, one important 2017 member volunteer action needs your attention!

EPA Delays Applicability of WOTUS Rule for Two Years

CMAA Legislative Report Blog· 5 February 2018
On January 31, the Environmental Protection Agency (EPA) and the Department of the Army (Army) finalized a rule adding an applicability date to the 2015 Clean Water Rule.

Brand-New Club Summit: Reach for Success

HFTP Connect·31 January 2018
In today’s digital age where almost anything you need to know can be found online, you may be asking yourself, “Why should I attend a professional development conference?” Professional conferences are just as important as ever today. The greatest advantage of a conference — like HFTP’s brand-new Club Summit — is the vital opportunity to assemble with a group of club professionals and experts addressing the industry’s most compelling topics all in one place. By attending a conference, you can create meaningful connections with your professional peers, reinvigorate your enthusiasm for your work, develop a stronger skillset, and learn valuable strategies that you can take back to your organization to implement a better future.

National Golf Day Is April 25

CMAA Legislative Report Blog·22 January 2018
Annually, CMAA joins the leaders of the US golf industry’s most prominent Allied Associations in meeting with members of Congress and their staffs to highlight and discuss golf's significant economic, environmental, and human contributions for National Golf Day. The 11th annual event will be held on April 25, 2018. Read more... (log in required)

A Discipline of Planning

Hospitality Resources International | Ideas and Information·22 January 2018
Managing a club without a plan is like driving through a strange land without a road map. Given the size, complexity, and money invested in making a club successful, why would anyone consider operating it by the seat of one’s pants? Yet, this is exactly what managers do when they fail to establish a discipline of formal planning. And make no mistake about it, it is a discipline – requiring managers and supervisors at all levels to conceive and document their plans for upcoming periods and specific events. It also requires that the General Manager review all planning documents, as well as review progress toward completing those plans on an ongoing basis.

New Tax Reform Bill Impact on Businesses

ClubPeople·19 January 2018
After passing both the U.S. Senate, and the U.S. House of Representatives, President Donald Trump signed the new tax reform bill, Tax Cuts and Jobs Act, into law on December 22, 2017. This tax reform bill, is based on a tax reform plan that was developed in consultation with the Trump administration, and will make significant changes to the federal tax code.

January 2018: Five Character Traits of Innovation Leaders

CMAA CEO's Perspective·11 January 2018
Happy New Year! I am full of hope for 2018! For me that hope starts with looking inward and self reflection. How can I start the year with the best mindset possible? How can I be a better person in 2018? I want to share from a blog that was posted in Forbes titled “Five Character Traits of Innovation Leaders.” In my opinion, the blog could have easily been titled “Five Character Traits of Successful Club Leaders.” So, what are the five traits that are important for [club] professionals as well as innovators?

3 Secrets To Starting Your Own Fitness Business In 2018

Gym Insight Blog· 5 January 2018
Starting your own fitness business has never been easier. That statement, of course, assumes you have the charisma and certifications to run your own shop. Or you have access to a high six-figure sum of capital to invest. I’m mostly talking to the former fitness employees, the gym professionals ready to strike out on their own. I’ve met many outstanding trainers that could manage the journey if they had to do it. If you fit that description and you’ve committed to bootstrapping your way into fitness club ownership, keep the following three things in mind.

Mastering The Subscriptions Model And Avoiding The Obvious Mistakes

Gym Insight Blog· 2 January 2018
A whole new class of businesses has discovered the subscription business model. Many internet-based startups realize that monthly memberships suit them better than selling one-time up-front payment for products and services. The business model for fitness has long been club subscription memberships along with add-on features and in gym purchases. Changes in technologies and consumer preferences have helped to make automated payments over time more appealing.


Hospitality Resources International | Ideas and Information·25 December 2017
All of us who work in this business understand that club operations are both people intensive and detail intensive. It takes a lot of employees to provide the requisite levels of service in a club and every aspect of service involves countless details. These two facts make detailed, ongoing training an absolute necessity for any successful operation. Types of Training. There are a wide variety of topics that must be taught to both managers and employees to fully prepare them for their jobs.

Meet the Manager: Getting to Know Paul Spencer

Club View / a Chambers Blog·19 December 2017
Private clubs are becoming increasingly dynamic as the industry continues to adapt to a changing and complex world. In many ways, clubs that have been successful in this regard are managed by creative and innovative individuals bringing a fresh yet respectful perspective to the private club experience. In this Meet the Manager series, we’ll highlight young, up-and-coming managers who are truly forging ahead in these times of change. In this issue, we met with Paul Spencer, General Manager of Birmingham Athletic Club (BAC) in Michigan.

December 2017: Our Plate for the Upcoming Year

CMAA CEO's Perspective·10 December 2017
Happy Holidays! CMAA is winding down a busy and successful 2017. I look forward to sharing more about our 2017 successes at the upcoming World Conference and in our Annual Report that will be available in early 2018. In the meantime, 2018 is just around the corner, so I want to share what is on our plate for the upcoming year:

DOL Proposal Would Change Tip Sharing Rules

CMAA Legislative Report Blog· 8 December 2017
On December 5, the Department of Labor (DOL) published a Notice of Proposed Rulemaking (NPRM) rescinding portions of its tip regulations. The proposed rule would only apply to employers who do not take a tip credit.

State Trend: Predictive Scheduling Regulations

CMAA Legislative Report Blog· 7 December 2017
States across the country are taking aim at what are commonly identified as "just-in-time," "call-in," or "on-call" scheduling. Predictive scheduling regulations have already been enacted in New York City, Seattle, WA, San Francisco, CA, and Oregon (effective July 1, 2018). Similar legislative proposals are outstanding in other states including California.

How to Keep Your Employees Safe This Winter

CMAA Legislative Report Blog· 7 December 2017
Cold weather, snow, ice, and freezing rain have already impacted many areas of the country. Despite the outside conditions, many club employees have to get their jobs done. Take time to remind your employees and supervisors about cold weather hazards. Working in cold weather can be just as dangerous as working in excessively warm weather.

Club Management Around the World

HFTP Connect·30 November 2017
Golf is truly a global game, which continues to grow in popularity. Most people recognize Scotland as the birthplace of golf, but there are arguments that the origin of golf can actually be traced back to China around 943 A.D. Scholars have found records and paintings of a game called Chuiwan, in which players hit a small ball into a hole using a bent stick. It is thought that Mongolian travelers brought the game to Europe and Scotland in the Middle Ages, where its popularity grew exponentially. The game even became so popular that King James II, the King of Scotland, passed an act banning golf so that young men would practice archery to help defend their country from attack, rather than play golf.

Eight Key Basics to Successfully Operating a Private Club

Hospitality Resources International | Ideas and Information·26 November 2017
The club industry is facing difficult times and while we are all facing challenges, each club faces its own particular problems. As is usually the case when facing difficulties, this is the time to get back to the basics of our business. Here are 8 things each club should examine:

3 Special Population Fitness Categories To Boost Your Gym

Gym Insight Blog·25 November 2017
As we’ve discussed here on the Gym Insight Blog several times before, special populations provide a path to an alternative business model that could take you to another level of success. Have you considered working with Special Populations to differentiate your gym business? Specializing your fitness club offerings is part of finding the niche that is the best fit for your business goals. Working with one or more category of special populations is a way to achieve that objective.

Imperial Golf Club partners with ClubPay

ClubPeople·16 November 2017
Imperial Golf Club in Naples Florida, partners with ClubPay to manage their club's payroll, timekeeping, and growing HR needs. Now, having made the switch, Thomas Smith, Chief Business Officer at Imperial GC says, "They live up to their reputation, our implementation representative went above and beyond to get us what we needed, and was a steady presence as we went through it all."

Principles of Employee Relations

Hospitality Resources International | Ideas and Information·13 November 2017
We have spoken frequently about the importance of well-defined values in club operations. None is more important that the manner in which we conduct our employee relations. Here is a sample statement of those values.

November Blog: Effective Listening

CMAA CEO's Perspective· 9 November 2017
We have just finished the National Student Educational Conference in Washington, DC. For me, this event provides an opportunity to mingle with the future of club management. It is also a time for me to listen

House Bill Would Make E-Verify Mandatory

CMAA Legislative Report Blog·26 October 2017
In September, Representative Lamar Smith (R-TX) introduced HR 3711, the Legal Workforce Act. The House Judiciary Committee approved the bill on October 25 by a vote of 20-10.

7 Low Cost Gym Businesses For Fitness Entrepreneurs

Gym Insight Blog·25 October 2017
Do you want to become an entrepreneur in fitness and operate a small gym business? If you build a full-service fitness club from scratch, you’re looking at an investment the size of a house.


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