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  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

  • Countdown to Opportunity: The Club & Hotel Controllers Conference 2018

    Written By: Laura Resco, official event guest blogger for the HFTP Club and Hotel Controllers Conference 2018 - One of the most important jobs of a graduate student is to produce original research that furthers the existing knowledge within an industry.

  • Primary Club Metrics

    Survey results identify which metrics are most often used to determine performance. By Agnes DeFranco, Ed.D., CHAE; Tanya Venegas, MBA, MHM, CHIA; and Amanda Belarmino

  • Job Description Template: Club Accounting Positions

    The HFTP Americas Research Center has developed example job descriptions for club accounting positions. The process involved reviewing sample job descriptions, and compiling the information into standardized job descriptions.

Happy Fitness Club Members And The Questions They Ask

Gym Insight Blog·15 September 2018
Just because you have happy fitness club members, it doesn’t mean that you’re going to be completely free of issues. Even the most smooth-running gym business is going to have occasional payment disputes. When it comes to questions about customer credit cards and payments, you have to get it right.

September 2018: Shaping the Future of the CCM

CMAA CEO's Perspective·12 September 2018
You recently received an email with a very big call to action – tell us how you spend your time in your role at your club. While this may seem like a CMAA request you can skip, please don’t! Your response to this survey is at the root of updating the Certified Club Manager (CCM) program.

How Many Silos Does Your Club Have?

Hospitality Resources International | Ideas and Information· 9 September 2018
Teamwork pays off. We’ve all seen examples in the sports world of one team playing well together beating a team with superior individual talent. Legendary University of North Carolina basketball coach Dean Smith made a name for himself by fielding balanced teams known for their teamwork as opposed to teams with individual high scoring stars. Some wag once said, “Dean Smith was the only coach who could keep Michael Jordan to less than 20 points a game” – because of his insistence on selflessness and teamwork.

Complementary Client Programming For Fitness Club Owners

Gym Insight Blog· 9 September 2018
Categories for client programming must align to sales goals and be complementary to one another. After all, the most fundamental activity in any business is selling. In a people-business like fitness, it’s as true as ever; gym business owners have to do some selling to survive.

Is This Gym Equipment Startup The Future Of Fitness?

Gym Insight Blog·30 August 2018
Gym equipment is evolving rapidly, and we see some highly innovative designs coming down the line. New machines and systems match physical activity and data science to improve the workout experience.

How America's motels became hipster havens

JLL Real Views·30 August 2018
In the heart of Palm Springs, a once nondescript Howard Johnson motel with an on-site Denny’s restaurant is now the Ace Hotel & Swim Club, replete with outdoor fireplaces, live music by the pool, a vintage photo booth and Middle East-meets-California fusion dining.

Clubs in Collaboration: A Productive Discussion on Revising the USFRC

mycloud HOSPITALITY·29 August 2018
A select group of 28 talented club professionals assembled at the inaugural HFTP Club Forum late last month in Sarasota, Florida USA. This executive-level event was designed to explore pressing industry issues and, specifically, to collaborate on the eighth edition revision of the Uniform System of Financial Reporting for Clubs (USFRC) that is currently underway. The focus of their strategic discussion was a SWOT-driven review of the current manuscript with an eye to future needs.

Why Should I Work with a Coach?

mycloud HOSPITALITY·28 August 2018
In 2003 CMAA asked me to create a coaching program that could serve the members of the Association. In 2006 Shelley MacDougall joined me in delivering coaching services one on one in person and over the telephone, along with group coaching, speaking, and email communication. Over the past 15 years we have had thousands of coaching connections and feel privileged to have been with people during some of the highest and lowest times in their lives and careers.

August 2018: CMAA and CSFA Under One Umbrella

CMAA CEO's Perspective·16 August 2018
Hello CMAA members – I hope you are having a terrific summer! This month I’d like to expand on an announcement that you may have read about recently regarding the Club Spa & Fitness Association (CSFA) becoming a subsidiary of CMAA. I want to share my perspective on what this means and how it will affect your CMAA membership.

Revolutionize Your Next Corporate Retreat

Cvent Hospitality Blog·14 August 2018
With championship golf, an upscale spa, award-winning restaurants and accommodations, and so much more, there’s no better place for corporate or leisure travel than Colonial Williamsburg Resorts.

How Consistent is your Club Leadership?

Hospitality Resources International | Ideas and Information·11 August 2018
Strong, stable, and consistent leadership is the single most important requirement for successful club operations. While there are many styles of leadership suited to any industry or endeavor, experience over many years in the club business makes it clear to this writer that a service-based approach to leadership works best in the service industry with its often young, mixed gender, and multi-ethnic workforce. This style of leadership has as its primary motivation service to others – to members, to the owners of the club, and to the employees.
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OSHA Proposes to Ease Electronic Reporting Requirements

CMAA Legislative Report Blog·31 July 2018
Beginning last December, clubs with 250 or more employees were required to electronically report injury and illness information to OSHA. On July 30, OSHA announced a proposed rule to rescind part of the reporting requirement.
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7 Fitness Industry Hacks for Aspiring Gym Owners

Gym Insight Blog·27 July 2018
There’s not much that a little creative ingenuity can’t overcome. The fitness industry is one where you can get a start with or without vast sums of capital to invest. While it might seem easier to do with truckloads of financial backing, there are plenty of things you can do to get started or at least boost your business to the next level.
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What Have You Done for Me Lately?

Hospitality Resources International | Ideas and Information·26 July 2018
How often have we in private clubs heard that from our members? No one but a few creatures of inviolable habit likes the “same ol’, same ol’,” yet that’s what many clubs serve up month after month, year in and year out. Â Why not try a different approach that will “wow” your members? Make “wow factors” a part of your club’s traditions.
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July 2018: Benefiting from CMAA's Coaching Services

CMAA CEO's Perspective·20 July 2018
A few weeks ago, I received a note from a member who lost his position at his club after almost 20 years. The note went on to say how appreciative he was of the coaching services provided as part of his CMAA membership at a time when it was most needed. Thanks in part to the coaching experience, he found direction and moved forward in a positive manner. He has since found a new club position.
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The Most Common, Most Expensive HR Mistakes

ClubPeople·19 July 2018
One of the most pressing concerns we hear from club management is Human Resource issues- known, and unknown. Often, clubs either cannot afford internal HR resources, or unable to devote the administrative time needed to address their exposed risks. Hear from our Director of HR Partnerships at CertiPay, Rachel Comella as she shares the 'Most Common, Most Expensive HR Mistakes' in this 10 Minute video trainer. See how you can avoid these same pitfalls, and defend your club against an FLSA investigation.
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The One Gym Business Startup Thing You Need To Succeed

Gym Insight Blog·19 July 2018
As an enthusiastic new gym owner, you’ve probably already found a place in the market with enough potential customers to build a business. Once you commit to your particular niche in the fitness business, there’s one thing you’ll need. It’s the information about customers and sales that will take you from the initial idea to a sustainable and profitable asset.
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Village Hotel Club: Being green adds value to the business

Green Hotelier·17 July 2018
The Village Hotel Club is a small chain of hotels in the UK which have been working to address their energy performance. Doing so has helped them re-evaluate the role of sustainability in their business plan and they've realised the value it can bring it a variety of ways.
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Asbury Ocean Club Comes Ashore in New Jersey

·12 July 2018
TThe Asbury Ocean Club, Surfside Resort and Residences, has made its highly anticipated debut on the shoreline of Asbury Park, New Jersey. The 17-story property joins other fixtures from the shore’s redevelopment including the Asbury hotel and the recently reopened Asbury Lanes. 2017 Platinum Circle honoree Anda Andrei spearheaded the design of the project alongside New York-based firms Handel Architects and Bonetti/Kozerski Architecture.
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What the demise of Club 18-30 can teach us

Click by booking.com· 9 July 2018
It was an announcement that marked the end of an (uncommonly thirsty) era. In May, the Thomas Cook Group, a giant of the British travel industry, announced its intention “to discontinue the UK market’s Club 18-30 holiday brand after Summer 2018, as a result of the continued strategic review of our differentiated holiday offer”.
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Attending to the Basics in an Organized and Disciplined Way

Hospitality Resources International | Ideas and Information· 8 July 2018
I received a phone call a couple of weeks back from an industry colleague who belongs to a private club. He said he was serving on a committee to look for ways to increase membership and revenues, while cutting costs. While I mentioned a couple of ideas, I launched into my familiar pitch that almost any club could benefit from attending to the basics of the business in an organized and disciplined way.
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FMLA: What Supervisors Need to Know!

ClubPeople· 5 July 2018
Frontline responsibility for compliance with the FMLA often rests with supervisors and managers. Are your club managers and supervisors able to recognize whether an employee’s absence— including leaving early, coming in late, or not coming in at all—is covered under the FMLA provisions?
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EPA Clarifies Intent to Repeal 2015 WOTUS

CMAA Legislative Report Blog· 2 July 2018
On June 29, the Environmental Protection Agency and the Department of the Army issued a supplemental notice of proposed rulemaking to the July 2017 proposed action to repeal the 2015 definition of waters of the United States (WOTUS). In this supplemental notice, the EPA and Army seek to clarify that they are proposing to permanently repeal the 2015 Rule in its entirety.
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Club & Hotel Controllers Conference 2018: Count me in for 2019!

HFTP Connect·28 June 2018
The Club & Hotel Controllers Conference was my first HFTP event, and I can assure you, it will not be my last! Each person involved in it went above and beyond to make sure everything from registration onward ran smoothly. Staff members and volunteers were welcoming and helpful, and the venue was perfectly signaled so that there was no trouble finding the allocated rooms for the sessions — and believe me, given the size of the George R. Brown Convention Center, this is not an easy feat!
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Florida Chapter Releases Hurricane Irma Impact Report

CMAA Legislative Report Blog·25 June 2018
Florida clubs were hit hard by extreme weather in 2017. Hurricane Irma devastated clubs throughout the Southwest and Northeast. To create a thorough and accurate documentation of the storm's impact on member managed clubs, the Florida Chapter of CMAA

Countdown to Opportunity: The Club & Hotel Controllers Conference 2018

HFTP Connect·14 June 2018
Written By: Laura Resco, official event guest blogger for the HFTP Club and Hotel Controllers Conference 2018 - One of the most important jobs of a graduate student is to produce original research that furthers the existing knowledge within an industry. Unfortunately, that is not an easy task. In the first place, one must find a topic that is not only academically interesting but also relevant to professionals. Moreover, there is always the hurdle of data availability. Finally, the result of the research should be a feasible solution to a current problem. In light of this, how can students keep up with such a dynamic industry as hospitality?

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