• Controllers, Drive Your Professional Development: Attend CHCC 2018

    Club and hotel controllers: Do not miss the opportunity to get behind the wheel and take control of your own professional development. The Club and Hotel Controllers Conference (CHCC) — co-located with the world’s largest hospitality technology show HITEC® Houston at the George R.

  • Job Description Template: Club Accounting Positions

    The HFTP Americas Research Center has developed example job descriptions for club accounting positions. The process involved reviewing sample job descriptions, and compiling the information into standardized job descriptions.

  • Job Description Template: Club IT Positions

    The HFTP Americas Research Center has developed example job descriptions for club IT positions. The process involved reviewing sample job descriptions, and compiling the information into standardized job descriptions.

  • A Room for Robots in Hospitality

    Realistic uses for artificial intelligence are increasing, making way for machine-based assistance in accounting, marketing, customer service and more. This feature details current scenarios where robotics is used in the business environment, such as for accounting tasks.

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Ready to Build a Bright Future for Your Club?Just Say NO to DIY Capital Reserve Study

Club Benchmarking·18 May 2018
Medical advancements like joint replacement have made it remarkably easy for aging club members to rebuild their crumbling physical infrastructure with the installation of a brand-new hip, knee or shoulder.
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Harassment and the #MeToo Movement in the Private Club Industry

Hospitality Labor and Employment Law Blog·16 May 2018
The recent heightened awareness to sexual harassment issues affects a wide range of industries, and has prompted employers to consider ways to get ahead of the problem. In order to reduce the risk of such complaints, private clubs may take a number of proactive steps.
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3 Alternate Revenue Streams To Boost Your Fitness Business

Gym Insight Blog·15 May 2018
Developing alternate revenue streams for your new fitness club is the next stage for any ambitious gym business venture. If you hope to grow your business beyond the basics of club memberships, it is vital to have additional sources of income to achieve long-term success.
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Glion alumna rises up the ranks of luxury members' club

Glion Blog·14 May 2018
Recruitment fairs are an integral part of a Glion education, where our students have the chance to network with leading organizations. This proved particularly beneficial for Laura Mellander, who landed a role with private members’ club Soho House and is now a General Manager, overseeing three restaurants at their Chicago branch. Swedish national Laura elected to study at Glion upon hearing of its great reputation. She chose to study Hospitality Management. “Apart from knowing your product, you need to know how to market it the best way,” Laura said. “I believe it is very important to know sales and marketing if you want to work in the business. That way you can constantly come up with innovative ideas and understand trends.”
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Recent Trends in State and Local Wage and Hour Laws

Hospitality Labor and Employment Law Blog·14 May 2018
Our colleagues Jeffrey H. Ruzal, Adriana S. Kosovych, and Judah L. Rosenblatt, attorneys in the Employment, Labor & Workforce Management practice, co-authored an article in Club Director, titled “Recent Trends in State and Local Wage and Hour Laws.”

Controllers, Drive Your Professional Development: Attend CHCC 2018

HFTP Connect· 9 May 2018
Club and hotel controllers: Do not miss the opportunity to get behind the wheel and take control of your own professional development. The Club and Hotel Controllers Conference (CHCC) — co-located with the world’s largest hospitality technology show HITEC® Houston at the George R. Brown Convention Center — takes place next month: June 18–20, 2018.
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CMAA Members Participate in Eleventh Annual National Golf Day

CMAA Legislative Report Blog· 4 May 2018
On Wednesday, April 25, representatives of the We Are Golf coalition, including the Club Managers Association of America (CMAA) converged on Capitol Hill for the eleventh annual National Golf Day to share the industry’s economic, environmental, health, and charitable benefits as well as to lobby on issues of chief importance to our industry. With New economic impact figures measuring the total size of the golf economy nationally were released, illustrating a 22 percent increase since 2011, for a total of $84.1 billion. One in 75 jobs in the US is linked to the golf industry. Read More... (Log In Required)

New Federal Bill on the CMAA Watch List: Clarifying Seasonal Employees

CMAA Legislative Report Blog·20 April 2018
ntroduced by Senators Roy Blunt (R-MO) and Angus King (I-ME), S.2670 would provide clarity for the definition of seasonal employees related to the Affordable Care Act’s employer mandate. It would create one definition for these employees instead of the current confusion with separate definitions for “seasonal worker” and “seasonal employee.”

April 2018: CMAA Fellows Program

CMAA CEO's Perspective·16 April 2018
Last month I shared an update from CMAA’s World Conference, including the results of members voting on the Bylaw changes and the CMAA name change. I received several questions of timing related to changes, so want to share these for clarity: CMAA's name change to the Club Management Association of America will likely happen around July 1, 2018, as we get the legal and regulatory requirements completed, as well as other communication pieces updated to reflect CMAA’s new name.
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Satisfaction vs Loyalty: What's the Difference?

Club Benchmarking·13 April 2018
IMember satisfaction and member loyalty are related, but the terms are not interchangeable. Ask yourself this question… Are your club’s most loyal members always satisfied? Probably not. Loyal members are often the first to offer constructive criticism when an amenity or service misses the mark. They may not be satisfied, but their strong desire to help the club improve is a manifestation of their loyalty.
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What is Your Club Management Culture

ClubPeople· 6 April 2018
When you join an organization, there’s usually a reason you chose to associate yourself with that particular group. Whether the organization is a business, club, or other group, there’s an aspect that you personally identified with, and felt you’d fit in, so you joined. Alternatively, you may have considered joining an organization, and nonetheless declined to join because you felt it wasn’t a good fit. Or may have joined for a time, and then decided the place wasn’t for you.
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Add A Sports Nutrition Certification to Your Continuing Education

Gym Insight Blog· 2 April 2018
If your career is in fitness, you know that continuing education is a never-ending process. Promoting dietary habits and nutrition that improve health and deliver higher performance levels has to be one of the most important things you can offer your clients. If you don’t have it already, getting certified in sports nutrition is an add-on skill that will make the most difference in the performance and lives of your membership.
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The new club culture: What hoteliers should learn from private membership clubs?

EHL Blog·29 March 2018
History rewrites itself. Shoulder pads, customised denim jackets, pegged jeans – all these trends have returned since the 80s. Hospitality is the second fashion industry – what happens in fashion will happen in hospitality.

Escaping the Nor'easter for the Inaugural HFTP Club Summit in New Orleans

HFTP Connect·27 March 2018
When I first learned HFTP® was hosting a new event called the “Club Summit” designed specifically for those of us in the club industry, I knew it was an opportunity I could not miss. When I discovered it was being held in New Orleans, Louisiana, I was done booking my ticket before finishing the sentence. I had the chance to attend two full days of club specific education, network with club vendors, see my HFTP friends from all over the country, meet new people, and most importantly — get out of the cold!
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FY2018 Spending Package Impacts H-2B Visas, Proposed Tip Rules, and More

CMAA Legislative Report Blog·23 March 2018
HR 1625, the Consolidated Appropriations Act, was passed by Congress on March 22. Two specific policy provisions were included in the Act, which impact the club industry specifically: Read more... (log in required).
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2018 H-2B Visa Supply Exhausted

CMAA Legislative Report Blog·23 March 2018
US Citizenship and Immigration Services (USCIS) received requests for approximately 47,000 H-2B visas for the second half of FY2018. As a result, USCIS conducted a lottery on February 28, and randomly selected enough petitions to meet the 33,000 visa cap. For all petitions which were not selected, USCIS will reject and refund all associated fees. Read more... (log in required).
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Measure Your Fitness Business Potential With Total Addressable Market

Gym Insight Blog·19 March 2018
I have spent a lot of time talking about marketing on the Gym Insight Blog. As part of that effort, I’d like to mention a metric that can give you the big picture. It can be a real insight into the potential scope for expanding your gym or small fitness studio. The metric in question is the Total Addressable Market (TAM), which is the number of people who qualify as customers within reach of your business. This number indicates how much your fitness enterprise could earn if it did earn everything there is to earn, as it were.

March 2018: Conference Wrap Up and More

CMAA CEO's Perspective·14 March 2018
Hello CMAA members! CMAA World Conference in San Francisco just ended and was well attended with a 10 to 15 percent increase in members and almost double first-time attendees from three years ago with more than 280 first-timers. I have much news to share from CMAA’s World Conference, so here is your update.
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Tips to Reduce Time and Attendance Problems

ClubPeople· 5 March 2018
It is good to allow your staff time off from work for their overall health and morale. Granting employees time off to recuperate during an illness, after an injury, or to handle affairs in their personal lives, enables them to be more focused when they return to work and able to engage in the tasks at hand. Too many absences, however, can be costly for employers and frustrating for other team members who have to pick up the slack.
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Tracking You Gym Business Alternate Revenue Streams

Gym Insight Blog·15 February 2018
Given monthly members, good retention, profitable premium products, and alternative revenue streams, how do you keep track of it all? The alternative revenue streams are those oddball types of income that can get lost in the mix if you don’t have an adequate system for recording revenue and membership status.
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February 2018: CMAA Bylaw Changes - Your Voice and Vote Count!

CMAA CEO's Perspective· 5 February 2018
The World Conference on Club Management and Club Business Expo is almost upon us and with it, a time of transition at CMAA. Transition comes in the form of leadership changes that includes new Board officers and directors, and new member volunteer committee assignments. Before we arrive at the month of March, I first want to look back. I am amazed and grateful to the hundreds of CMAA volunteers and all the work they did in 2017. I can’t wait to share more with you during my State of the Association address, and the soon to be released CMAA 2017 Annual Report. Still, one important 2017 member volunteer action needs your attention!
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EPA Delays Applicability of WOTUS Rule for Two Years

CMAA Legislative Report Blog· 5 February 2018
On January 31, the Environmental Protection Agency (EPA) and the Department of the Army (Army) finalized a rule adding an applicability date to the 2015 Clean Water Rule.
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Brand-New Club Summit: Reach for Success

HFTP Connect·31 January 2018
In today’s digital age where almost anything you need to know can be found online, you may be asking yourself, “Why should I attend a professional development conference?” Professional conferences are just as important as ever today. The greatest advantage of a conference — like HFTP’s brand-new Club Summit — is the vital opportunity to assemble with a group of club professionals and experts addressing the industry’s most compelling topics all in one place. By attending a conference, you can create meaningful connections with your professional peers, reinvigorate your enthusiasm for your work, develop a stronger skillset, and learn valuable strategies that you can take back to your organization to implement a better future.
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National Golf Day Is April 25

CMAA Legislative Report Blog·22 January 2018
Annually, CMAA joins the leaders of the US golf industry’s most prominent Allied Associations in meeting with members of Congress and their staffs to highlight and discuss golf's significant economic, environmental, and human contributions for National Golf Day. The 11th annual event will be held on April 25, 2018. Read more... (log in required)

A Discipline of Planning

Hospitality Resources International | Ideas and Information·22 January 2018
Managing a club without a plan is like driving through a strange land without a road map. Given the size, complexity, and money invested in making a club successful, why would anyone consider operating it by the seat of one’s pants? Yet, this is exactly what managers do when they fail to establish a discipline of formal planning. And make no mistake about it, it is a discipline – requiring managers and supervisors at all levels to conceive and document their plans for upcoming periods and specific events. It also requires that the General Manager review all planning documents, as well as review progress toward completing those plans on an ongoing basis.
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New Tax Reform Bill Impact on Businesses

ClubPeople·19 January 2018
After passing both the U.S. Senate, and the U.S. House of Representatives, President Donald Trump signed the new tax reform bill, Tax Cuts and Jobs Act, into law on December 22, 2017. This tax reform bill, is based on a tax reform plan that was developed in consultation with the Trump administration, and will make significant changes to the federal tax code.

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