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  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • HFTP Compensation and Benefits Report: 2018 Data on Hospitality Staffing and Compensation

    The 2018 HFTP Compensation and Benefits Survey was released this summer and made available to HFTP members. This is a biannual report that was developed to provide information on salaries and benefits, and to give an ongoing profile of accounting, finance and technology professionals in the hospitality industry.

  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

  • Primary Club Metrics

    Survey results identify which metrics are most often used to determine performance. By Agnes DeFranco, Ed.D., CHAE; Tanya Venegas, MBA, MHM, CHIA; and Amanda Belarmino

More Work for Rules Officials: The PGA Tour Confronts New Rules of Golf

Golf Content Network·16 January 2019
They're here! After an extensive review period incorporating player feedback, sweeping changes to the rules of golf became effective on January 1. And while most New England golfers won't begin to confront the new rules until the spring, professionals have been grappling with the changes as the PGA Tour kicked off in Hawaii. Although players ...

January 2019: Nashville Accommodations Update and Upcoming Membership Survey

CMAA CEO's Perspective·15 January 2019
Hello CMAA members and Happy 2019! Last month I shared with you the CMAA plans we have for this year. As I write this monthly blog, I am in Phoenix, AZ, for CMAA’s new BMI Sports & Recreation Management elective. CMAA’s World Conference in Nashville is up next month and I want to share a hotel update.

What You Need to Know About the Shutdown(1)

CMAA Legislative Report Blog·10 January 2019
The partial federal government shut down officially began on at 12:00 p.m. midnight on December 22. More than 800,000 workers have been furloughed nationwide. While some operations like national security are deemed necessities, nine of fifteen regulatory agencies are closed until further notice.

How to Manage in the Modern Workplace and More: Attend the HFTP Club Summit 2019 this March

mycloud HOSPITALITY· 9 January 2019
Strong leaders, satisfied employees and a safe workplace are all very important facets of a club’s overall success. Rather than focusing all of the attention on membership numbers, sales growth and amenity improvements, it is equally important to take a close look at your internal operations and tend to the well-being of club employees, managers and the board alike so that they, in turn, can then better serve your club clientele.

The Big Picture in Client Acquisition and Client Retention

Gym Insight Blog·28 December 2018
Picture yourself on a treadmill and the faster you walk or run, the more new clients you add to your gym membership base. At the same time clients are dropping out and, to stay in business, you have to keep adding new ones to replace them by running faster.

Time To Reveal Fitness Industry Trend Insights for 2019

Gym Insight Blog·24 December 2018
Can you believe it’s almost 2019 as I write this? In the traditions of the Gym Insight Blog, that means that it’s time to look at the American College of Sports Medicine’s Worldwide Survey of Fitness Trends for 2019 to mark the holiday cheer.

Inside the brand new Soho House Mumbai

Click by booking.com·27 November 2018
Soho House is by far the most exciting new opening in Mumbai for decades. Click. got a sneak preview inside before opening day, so here’s how the UK’s most exclusive private members club and hotel made its first foray into Asia.

Gamification Will Get You Closer to Your Fitness Club Goals

Gym Insight Blog·25 November 2018
Did you know that there are techniques that help you lead and guide people without them realizing that you’re doing it? You may already be using this method without even realizing it. It’s called gamification, and it helps to nudge humans in the direction you want them to go.

Boxing Trainers Know How To Build Gyms In Tough Towns

Gym Insight Blog·18 October 2018
Fighting and martial arts account for a large portion of today’s fitness industry. The old school boxing clubs are an inspiration and fine example of what club owners can achieve in tough neighborhoods, with not much more than leadership and space in a backstreet gym on the wrong side of the tracks.

The Future of the #ClubIndustry is in the Recruitment of Young Families

mycloud HOSPITALITY·16 October 2018
Establishing your club as family-friendly is vital to enticing younger generations and to boost the satisfaction of current Millennial and Generation X members. From a sales perspective, there stands an opportunity to bring in new members using the tools of kid-friendly, high-quality family programs and activities.

HFTP Asked the Experts to Address Imminent Issues and Automation in Club Accounting

mycloud HOSPITALITY·11 October 2018
It can be a struggle to keep up with all that is new and changing in club finance. The constant evolution of accounting technology, modifications to tax law, heightened security issues, and a brighter spotlight on workplace ethics is enough to overwhelm any professional trying to stay abreast of the latest industry trends and issues.

Gym Business Leadership To Motivate 5 Key Constituencies

Gym Insight Blog·30 September 2018
In entrepreneurship, business ownership, and in fitness management, leadership is what you bring to the gym as a founder or manager. It is the one factor over which you have the most control and which makes it possible for small startup gym business owners to fight their way into crowded fitness club markets. As I haven’t written much about leadership lately, I think it’s time to share my thoughts on the subject once again.

Does Your Club Have an Emergency Response Plan?

ClubPeople·24 September 2018
Hurricane Florence made landfall in North Carolina on September, 14th, and even though the storm was downgraded, Florence brought over 8 trillion gallons of rain to NC; reports, National Weather Service. Warnings from the National Weather Service for potential “life-threatening, catastrophic flash floods and prolonged significant river flooding”, continue to put many residents at risk in the Carolinas.

Continual Process Improvement

Hospitality Resources International | Ideas and Information·23 September 2018
Given the many details associated with managing a quality, high-end club, it is imperative that management commit to and promote a process of continual improvement in all areas of the operation. This requires a positive emphasis on problem discovery, a discipline of constant review, and an understanding that in quality service operations, the devil is in the details. As more and more areas of the club’s operations become systematized and routine, management at all levels, with the commitment and assistance of their empowered employees, must continually “peel the onion” to deeper and deeper layers of detail.

Four Additional States Enjoined from 2015 WOTUS Rule

CMAA Legislative Report Blog·21 September 2018
Iowa, Louisiana, Mississippi, and Texas have joined the list of states where the 2015 Waters of the US (WOTUS) rule is not in effect. Existing stays exist from separate litigation in two district courts in North Dakota and Georgia previously enjoined the rule in 24 states (Alabama, Alaska, Arizona, Arkansas, Colorado, Florida, Georgia, Idaho, Indiana, Kansas, Kentucky, Missouri, Montana, Nebraska, Nevada, New Mexico, North Carolina, North Dakota, South Carolina, South Dakota, Utah, Wisconsin, West Virginia, and Wyoming).

Happy Fitness Club Members And The Questions They Ask

Gym Insight Blog·15 September 2018
Just because you have happy fitness club members, it doesn’t mean that you’re going to be completely free of issues. Even the most smooth-running gym business is going to have occasional payment disputes. When it comes to questions about customer credit cards and payments, you have to get it right.

September 2018: Shaping the Future of the CCM

CMAA CEO's Perspective·12 September 2018
You recently received an email with a very big call to action – tell us how you spend your time in your role at your club. While this may seem like a CMAA request you can skip, please don’t! Your response to this survey is at the root of updating the Certified Club Manager (CCM) program.

How Many Silos Does Your Club Have?

Hospitality Resources International | Ideas and Information· 9 September 2018
Teamwork pays off. We’ve all seen examples in the sports world of one team playing well together beating a team with superior individual talent. Legendary University of North Carolina basketball coach Dean Smith made a name for himself by fielding balanced teams known for their teamwork as opposed to teams with individual high scoring stars. Some wag once said, “Dean Smith was the only coach who could keep Michael Jordan to less than 20 points a game” – because of his insistence on selflessness and teamwork.

Complementary Client Programming For Fitness Club Owners

Gym Insight Blog· 9 September 2018
Categories for client programming must align to sales goals and be complementary to one another. After all, the most fundamental activity in any business is selling. In a people-business like fitness, it’s as true as ever; gym business owners have to do some selling to survive.

Is This Gym Equipment Startup The Future Of Fitness?

Gym Insight Blog·30 August 2018
Gym equipment is evolving rapidly, and we see some highly innovative designs coming down the line. New machines and systems match physical activity and data science to improve the workout experience.

How America's motels became hipster havens

JLL Real Views·30 August 2018
In the heart of Palm Springs, a once nondescript Howard Johnson motel with an on-site Denny’s restaurant is now the Ace Hotel & Swim Club, replete with outdoor fireplaces, live music by the pool, a vintage photo booth and Middle East-meets-California fusion dining.

Clubs in Collaboration: A Productive Discussion on Revising the USFRC

mycloud HOSPITALITY·29 August 2018
A select group of 28 talented club professionals assembled at the inaugural HFTP Club Forum late last month in Sarasota, Florida USA. This executive-level event was designed to explore pressing industry issues and, specifically, to collaborate on the eighth edition revision of the Uniform System of Financial Reporting for Clubs (USFRC) that is currently underway. The focus of their strategic discussion was a SWOT-driven review of the current manuscript with an eye to future needs.

Why Should I Work with a Coach?

mycloud HOSPITALITY·28 August 2018
In 2003 CMAA asked me to create a coaching program that could serve the members of the Association. In 2006 Shelley MacDougall joined me in delivering coaching services one on one in person and over the telephone, along with group coaching, speaking, and email communication. Over the past 15 years we have had thousands of coaching connections and feel privileged to have been with people during some of the highest and lowest times in their lives and careers.

August 2018: CMAA and CSFA Under One Umbrella

CMAA CEO's Perspective·16 August 2018
Hello CMAA members – I hope you are having a terrific summer! This month I’d like to expand on an announcement that you may have read about recently regarding the Club Spa & Fitness Association (CSFA) becoming a subsidiary of CMAA. I want to share my perspective on what this means and how it will affect your CMAA membership.

Revolutionize Your Next Corporate Retreat

Cvent Hospitality Blog·14 August 2018
With championship golf, an upscale spa, award-winning restaurants and accommodations, and so much more, there’s no better place for corporate or leisure travel than Colonial Williamsburg Resorts.

How Consistent is your Club Leadership?

Hospitality Resources International | Ideas and Information·11 August 2018
Strong, stable, and consistent leadership is the single most important requirement for successful club operations. While there are many styles of leadership suited to any industry or endeavor, experience over many years in the club business makes it clear to this writer that a service-based approach to leadership works best in the service industry with its often young, mixed gender, and multi-ethnic workforce. This style of leadership has as its primary motivation service to others – to members, to the owners of the club, and to the employees.

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