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Opioid Epidemic - How will Your Club Respond

ClubPeople - 17 October 2017
70% of employers report prescription drug abuse within their organizations. The U.S. opioid addiction crisis is hitting the workplace hard, and employers need to be prepared to respond. As of April 2016, "the opioid war" had claimed 200,000 lives, more than three time the number of U.S. military deaths in the Vietnam War. There is no end in sight.- reported, by The Washington Post this week.
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October 2017: The CMAA Community

CMAA CEO's Perspective - 16 October 2017
Last month, my wife, Susie and I took vacation to escape from life for a bit. We visited Hawaii and while there made a stop to meet with the Paradise of the Pacific Chapter. What a terrific CMAA community! Community comes in many forms – club, church, neighborhood, and, of course, our CMAA community. It is our CMAA community that I want to focus on this month.
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7 Different Fitness Club Regimens To Attract New Memberships

Gym Insight Blog - 11 October 2017
Every once in a while I like to put out a few ideas for owners on the Gym Insight Blog. This time I have a few points about how to raise the profile and profitability of your small gym business. When you’ve scrambled to launch and run your business, you deserve to get the most fruit in return for your many labors. You probably started out with too few resources, ate your own dog food as they say, and slept in the back office once or twice. Why not seek out opportunities to multiply your returns with a little more efforts and lots of creativity?

What Buy American and Hire American Could Mean for Visa Programs

CMAA Legislative Report Blog - 6 October 2017
In April, President Trump issued the Buy American and Hire American executive order.
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New wing debuts at Regent Porto Montenegro

WATG Blog (Design) - 3 October 2017
The Regent Porto Montenegro debuted an Aqua Wing this month, featuring 62 suites and guestrooms overlooking the Porto Montenegro Yacht Club on the Adriatic Coast. The one-, two- and three-bedroom units are equipped with full-size kitchens and living rooms, dining rooms and bedrooms as well as flat-screen TVs and Bose sound systems. The new wing was designed by WATG Architects of London and MHZ interiors of Paris, and many units feature outdoor balconies or terraces offering unobstructed sea and mountain views.

Service Breakdown: A Failure of Leadership

Hospitality Resources International | Ideas and Information - 3 October 2017
After thirty-five plus years in the hospitality business in both hotels and private clubs, I can state categorically that poor service comes from poor leadership. Show me an operation with poor, shoddy, inconsistent service, and I’ll show you an organization with a failure of leadership. This observation flows from the understanding that leaders who recognize service problems in their organization will take corrective action. They will establish a plan of action, set priorities, lead employees to execute the plan, and follow through to completion.
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CMAA and Allies File Comments to EPA's Waters of the US Rule Recodification

CMAA Legislative Report Blog - 28 September 2017
On September 25, CMAA and its Golf Industry allies submitted their official comments to the Environmental Protection Agency in regards to the recodification of preexisting rules regarding the Waters of the United States (WOTUS). This is the first step in the rescission process that proposes to re-codify the regulations that existed before the 2015 Clean Water Rule.
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CMAA and Allies Respond to DOL Request for Information on Overtime

CMAA Legislative Report Blog - 28 September 2017
On September 23, CMAA and its allies in the golf and club industry filed official comments on the July 2017 Request for Information, specifically seeking feedback on the 2015 overtime regulations enacted by the Department of Labor (DOL).
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Management Information Reveal Your Membership By The Numbers

Gym Insight Blog - 25 September 2017
Whether you are a new club owner, a professional trainer, or a veteran of fitness club management you can always benefit by extracting more information from the data that you generate in your gym business operations. With every transaction or response received from prospects or members, you create data. This might come in through your payment system, setting up a new account in your membership management system or getting a response from an email blast that you send out to a list.
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Court Overturns Overtime Rule

CMAA Legislative Report Blog - 22 September 2017
On Thursday, August 31, United States District Judge Amos Mazzant of the United States District Court for the Eastern District of Texas issued a final ruling, overturning the Department of Labor’s (DOL) 2016 overtime rule
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Additional H-2B Visas Exhausted for FY2017

CMAA Legislative Report Blog - 20 September 2017
The additional 15,000 H 2B visas made available in July for FY2017 have been exhausted. 

PEO vs. HRO vs. Outsource Payroll-What's the Difference?

ClubPeople - 19 September 2017
Join ClubPay's HR Partner this Wednesday at HFTP's Club Digital Learning Day, for a webinar discussion on the differences of, Payroll vs. PEO, vs. HRO, and what to consider in finding the best fit for your organization. CertiPay President, James Knight, and Senior Human Resource Consultant at CertiPay, Clare Vazquez Peace will discuss the difference between PEO, vs. HRO, vs. Payroll during the 1:30-2:30 PM webinar session at HFTP's online event tomorrow. During the Payroll and PEOs webinar session, James and Clare will discuss the decision drivers to consider when going into a PEO relationship, and for coming out of a PEO solution- SUTA rate, W/C rate, administrative cost, HR cost, and cost of benefits.
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September 2017: Harvey, Irma, LLC and CMAA

CMAA CEO's Perspective - 14 September 2017
Hurricanes Harvey and Irma will be remembered for a very long time as they brought havoc and destruction to Texas, Florida, Georgia, South Carolina and surrounding areas. There are difficult days ahead for those impacted. It has been heartwarming to see various efforts to support the club community embraced by so many throughout our profession and industry. If you haven’t supported these efforts, I encourage you and your club to consider supporting Clubs Helping Clubs.

Country Club Living

WATG Blog (Design) - 10 September 2017
Stoke Park has teamed up with world leading design firm, WATG, to create eight, first of their kind residences set within its historic grounds. ‘The 8’ will offer a once in a lifetime opportunity to live amongst 300 acres of spectacular parkland with access to all of the club’s award-winning facilities.
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Gym Member Personas: Who Are These Idealized People?

Gym Insight Blog - 9 September 2017
Are there gym member personas that describe the typical groups of members of your fitness center? In marketing, a persona is a profile of the ideal customer for your products or services. You create them as character sketches of the consumers or businesses most likely to benefit from your fitness center. Well-researched customer personas will also help you grow your membership and profit margin by describing the patrons who are right for your business goals. Professional marketers who specialize in inbound marketing strategy use as many personas as required to define the buyers for their products and services.

How Prepared is Your Club for an Evacuation?

ClubPeople - 30 August 2017
This article is posted with a heavy heart, that many of us share as we view images from the wake of Hurricane Harvey overwhelming South Texas, and now, in Louisiana as heavy rain continues to force more families out of their homes and communities. With more rain predicted to continue through the end of the week- no one can predict what recovery will look like until the water recedes.

The Imperative of Manager Training

Hospitality Resources International | Ideas and Information - 27 August 2017
Last week we talked a little about Employee Training and posed some questions about clubs’ training programs. This week we talk about an even more important topic – Manager Training. In many clubs the assumption is that if you hire good people as golf professionals, food and beverage managers, controllers, activity directors, golf course superintendents, membership directors, etc., they don’t need to be trained because they know what they’re doing. While this may be true of the job skills for their particular position, there is far more a manager must know and ignoring this fact can be dangerous to your operation.
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Technology Is The Key To Fitness Industry Success

Gym Insight Blog - 17 August 2017
It’s not about having the most technology, but rather the right equipment that is going to help you run your small gym business most efficiently. By running your club resourcefully, you’ll get into profit sooner and make the quality of your offerings better. Technology is evolving so rapidly now that you can check in every six months and find new solutions for just about everything. The hazard of occasional check-ins is that you might have missed something in the months in between. The right technology for small gym businesses is that which disappears into the background, allowing you to focus entirely on the tasks of creating the right experiences to amaze and engage your membership.
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Exclusive Regent Pool Club Residences in Montenegro Designed by WATG

WATG Blog (Design) - 15 August 2017
Leading hospitality design-firm, WATG has completed the design of the Regent Pool Club Residences in Porto Montenegro, Montenegro, one of the world’s most idyllic yachting communities. The residences comprise 62 luxury apartments, each with a landscaped terrace, unobstructed sea and mountain views and access to residents-only pool deck.
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The Challenges of Standalone Club Operations

Hospitality Resources International | Ideas and Information - 14 August 2017
My wife is a high school English teacher and I get to hear her periodic horror stories from the world of public education. Several years ago, growing interested in her comments on the state of our schools, I picked up a book called Crash Course by Chris Whittle. Whittle made his money in magazine publishing and with Channel One, the news program provided to public schools. He then turned his attention to public education and founded Edison Schools, a for-profit education management organization that would hopefully bring a solution to some of our worst-performing schools. While Edison Schools has not been as successful as originally envisioned, I found his review of public education insightful and full of interesting ideas.
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August 2017 - It's CMAA Renewal Time

CMAA CEO's Perspective - 14 August 2017
August starts CMAA’s annual membership renewal billing season. A few weeks ago, you received two communications from Bob James, CCM, CCE, CHE, about renewing your national membership, but I want to share a few additional insights.
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DOL Solicits Feedback on the Overtime Rules

CMAA Legislative Report Blog - 11 August 2017
On July 26, 2017 the Department of Labor published a Request for Information (RFI), specifically seeking feedback on the overtime rules.
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Connect With Your Gym Members By Adding Touchpoints

Gym Insight Blog - 7 August 2017
Across all of the activities that you organize to market your gym business, do you know what the critical touchpoints are in the structure of your membership marketing and management process? Touchpoints are the events and situations that define how you monitor and measure the customer journey that your members experience throughout their customer lifecycles.
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Pleasant Valley Country Club Automates Payroll and HR

ClubPeople - 3 August 2017
Pleasant Valley Country Club, in Little Rock, AR streamlines payroll data with ClubPay Outsourced Payroll & HR to their Jonas Club Management System. PVCC reports- extremely, knowledgeable, positive personnel as the top benefit.
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OSHA Update: New Electronic Reporting in 2017

ClubPeople - 20 July 2017
OSHA published a notice of proposed rule making to extend the electronic submission date from July 1, 2017 to December 1, 2017. This action allows time for the new administration to review the electronic reporting requirements prior to implementation, and allows time for affected entities to familiarize themselves with the electronic reporting system, which will be available on August 1st.

Juy 2017 - CMAA Research and our New Industry Survey

CMAA CEO's Perspective - 17 July 2017
I am excited to share our plans for the topic of our second industry survey that will be launching in the next few weeks. First, I’d like to share an update on CMAA’s research initiative that is now in its second year of development. Research at CMAA is developed through three core research practices: Internally led and performed CMAA research initiatives leveraging expertise of our CMAA staff – Sarah Bal and Amilcar Davy. Internally led, but conducted using an outside research firm according to CMAA’s standards and oversight like the Center for Generational Kinetics and Industry Insights. Member reviewed and approved academic or third-party research meeting CMAA’s Research Guidelines.

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