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  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

  • Primary Club Metrics

    Survey results identify which metrics are most often used to determine performance. By Agnes DeFranco, Ed.D., CHAE; Tanya Venegas, MBA, MHM, CHIA; and Amanda Belarmino

  • Job Description Template: Club Accounting Positions

    The HFTP Americas Research Center has developed example job descriptions for club accounting positions. The process involved reviewing sample job descriptions, and compiling the information into standardized job descriptions.

Gym Management Software and Fitness Business Basic Economics

Gym Insight Blog·16 March 2019
Fitness is one of the more efficient industries, in the economic sense. The same is true about gym management software. It’s a good thing in that competition leads to better products and services. On the other hand, it goes in the opposite direction as well.

Report: Marketers Continue to Maintain Relationships with Customers via Email

mycloud HOSPITALITY· 7 March 2019
New research suggests that marketers are still finding success with email marketing, despite some of the complaints they may receive from subscribers early on in the process.

Personal Branding for Fitness Club Owners And Entrepreneurs

Gym Insight Blog· 6 March 2019
As an independent gym or fitness club owner, have you considered your personal brand? I’m not talking about the fitness club brand of the gym that you founded (or plan to start). What I mean is your public name and reputation as an entrepreneur.

Getting On-Board

mycloud HOSPITALITY· 5 March 2019
Making a strong first impression is all-important when starting a new role. For candidates, this can come at the interview stage, but for employers, once you’ve made the hire and candidates become employees, that first impression can be of even greater importance.

Do You Know What Your Club Management System Can Do?

Hospitality Resources International | Ideas and Information· 4 March 2019
Club management systems have come a long way since their inception as point of sale, accounting, and financial reporting tools. Over the years various upgrades have added timekeeping, payroll, and tee time systems; member relationship management tools; custom reporting formats; dashboards for key metrics; the ability to drill down to data entry detail; member websites and online activities sign ups; and even more powerful analysis of member spending habits.

Gym Business Owners Face These Urgent Issues Right Now

Gym Insight Blog· 3 March 2019
I think there is only one way to survive in the fitness industry in the next few years. As a gym business owner, be ready to make changes quickly and often. Be curious about what’s around the corner.

European investor buys portfolio of Accor hotels

mycloud HOSPITALITY·26 February 2019
Global investment manager and wealth management giant AXA has snapped up four Accor hotels in a portfolio purchase deal worth approximately $330 million, it was revealed today.

Soboba Casino Resort Doubles Down with Playersoft

mycloud HOSPITALITY·19 February 2019
When the renovated Soboba Casino Resort opens in February 2019, it will be leveraging two Playersoft applications to elevate customer service, enhance business processes with automation and enable comprehensive reporting. The Southern California casino has selected Group Manager and Mobile Enrollment to help meet their new goals and put more Club Cards in Players’ hands and more information in the hands of management.

What Is Your Fitness Club Membership Guest Policy?

Gym Insight Blog·16 February 2019
Have you ever heard about black swans? If not it’s because these birds are alien to the Northern Hemisphere. When you think of the graceful birds that inhabit lakes and rivers, you probably think of a magnificent white waterfowl with a long and graceful neck.

Stats show NZ tourism growth hit speed bump in 2018

mycloud HOSPITALITY·15 February 2019
New Zealand’s inbound tourism arrivals slowed by nearly half in 2018, according to newly released data from Stats NZ, hinting the wave of momentum the country has surfed for the last four years has finally reached the shore.

Fuel Mobile App Offers Keyless Entry via Partnership with ASSA ABLOY Hospitality

mycloud HOSPITALITY·13 February 2019
Fuel Travel announces a significant upgrade to its white label app for independent and boutique hotels by successfully integrating its Fuel Mobile App with ASSA ABLOY.

Dining Gets More Expensive for Business Travelers

mycloud HOSPITALITY· 7 February 2019
Meals and hotel stays are becoming a bigger cost for business travelers. Airfares have dropped, although this doesn't help companies that dispatch their workers in cars for meetings in nearby cities.

Automating Fitness Club Customer Relationships for The Win

Gym Insight Blog·27 January 2019
Organizing your gym members, prospective future members, and members at the edge of retention, is much easier if you have an automated system to manage the process. It’s one thing to have a list of customers and something completely different to have a system that maintains your contacts with them and reminds you of important dates and alerts you to changes.

More Work for Rules Officials: The PGA Tour Confronts New Rules of Golf

Golf Content Network·16 January 2019
They're here! After an extensive review period incorporating player feedback, sweeping changes to the rules of golf became effective on January 1. And while most New England golfers won't begin to confront the new rules until the spring, professionals have been grappling with the changes as the PGA Tour kicked off in Hawaii. Although players ...

January 2019: Nashville Accommodations Update and Upcoming Membership Survey

CMAA CEO's Perspective·15 January 2019
Hello CMAA members and Happy 2019! Last month I shared with you the CMAA plans we have for this year. As I write this monthly blog, I am in Phoenix, AZ, for CMAA’s new BMI Sports & Recreation Management elective. CMAA’s World Conference in Nashville is up next month and I want to share a hotel update.

What You Need to Know About the Shutdown(1)

CMAA Legislative Report Blog·10 January 2019
The partial federal government shut down officially began on at 12:00 p.m. midnight on December 22. More than 800,000 workers have been furloughed nationwide. While some operations like national security are deemed necessities, nine of fifteen regulatory agencies are closed until further notice.

How to Manage in the Modern Workplace and More: Attend the HFTP Club Summit 2019 this March

mycloud HOSPITALITY· 9 January 2019
Strong leaders, satisfied employees and a safe workplace are all very important facets of a club’s overall success. Rather than focusing all of the attention on membership numbers, sales growth and amenity improvements, it is equally important to take a close look at your internal operations and tend to the well-being of club employees, managers and the board alike so that they, in turn, can then better serve your club clientele.

The Big Picture in Client Acquisition and Client Retention

Gym Insight Blog·28 December 2018
Picture yourself on a treadmill and the faster you walk or run, the more new clients you add to your gym membership base. At the same time clients are dropping out and, to stay in business, you have to keep adding new ones to replace them by running faster.

Time To Reveal Fitness Industry Trend Insights for 2019

Gym Insight Blog·24 December 2018
Can you believe it’s almost 2019 as I write this? In the traditions of the Gym Insight Blog, that means that it’s time to look at the American College of Sports Medicine’s Worldwide Survey of Fitness Trends for 2019 to mark the holiday cheer.

Inside the brand new Soho House Mumbai

Click by booking.com·27 November 2018
Soho House is by far the most exciting new opening in Mumbai for decades. Click. got a sneak preview inside before opening day, so here’s how the UK’s most exclusive private members club and hotel made its first foray into Asia.

Gamification Will Get You Closer to Your Fitness Club Goals

Gym Insight Blog·25 November 2018
Did you know that there are techniques that help you lead and guide people without them realizing that you’re doing it? You may already be using this method without even realizing it. It’s called gamification, and it helps to nudge humans in the direction you want them to go.

Boxing Trainers Know How To Build Gyms In Tough Towns

Gym Insight Blog·18 October 2018
Fighting and martial arts account for a large portion of today’s fitness industry. The old school boxing clubs are an inspiration and fine example of what club owners can achieve in tough neighborhoods, with not much more than leadership and space in a backstreet gym on the wrong side of the tracks.

The Future of the #ClubIndustry is in the Recruitment of Young Families

mycloud HOSPITALITY·16 October 2018
Establishing your club as family-friendly is vital to enticing younger generations and to boost the satisfaction of current Millennial and Generation X members. From a sales perspective, there stands an opportunity to bring in new members using the tools of kid-friendly, high-quality family programs and activities.

HFTP Asked the Experts to Address Imminent Issues and Automation in Club Accounting

mycloud HOSPITALITY·11 October 2018
It can be a struggle to keep up with all that is new and changing in club finance. The constant evolution of accounting technology, modifications to tax law, heightened security issues, and a brighter spotlight on workplace ethics is enough to overwhelm any professional trying to stay abreast of the latest industry trends and issues.

Gym Business Leadership To Motivate 5 Key Constituencies

Gym Insight Blog·30 September 2018
In entrepreneurship, business ownership, and in fitness management, leadership is what you bring to the gym as a founder or manager. It is the one factor over which you have the most control and which makes it possible for small startup gym business owners to fight their way into crowded fitness club markets. As I haven’t written much about leadership lately, I think it’s time to share my thoughts on the subject once again.

Does Your Club Have an Emergency Response Plan?

ClubPeople·24 September 2018
Hurricane Florence made landfall in North Carolina on September, 14th, and even though the storm was downgraded, Florence brought over 8 trillion gallons of rain to NC; reports, National Weather Service. Warnings from the National Weather Service for potential “life-threatening, catastrophic flash floods and prolonged significant river flooding”, continue to put many residents at risk in the Carolinas.

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