• Members Only: A Room for Robots in Hospitality

    Realistic uses for artificial intelligence are increasing, making way for machine-based assistance in accounting, marketing, customer service and more. This feature details current scenarios where robotics is used in the business environment, such as for accounting tasks.

  • Letter from the HFTP Global President: A New Year Equals New Possibilities

    Written By: Timothy G. Nauss, CHAE - We are officially in the year 2018. Now is the ideal time to reflect on the successes of the old year, and prepare to make this new year the best one ever. Just as we set goals for ourselves to make us healthier, happier and more successful, HFTP as an organization sets goals each year to better meet the needs of our members and the hospitality industry.

  • GDPR in Hospitality: Vendor Compliance Query Template Available to Industry

    As a professional association, Hospitality Financial and Technology Professionals (HFTP®) created a group of hospitality industry experts to develop hospitality-specific guidelines to assist with preparation for General Data Protection Regulation (GDPR) compliance.

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January 2018: Five Character Traits of Innovation Leaders

CMAA CEO's Perspective·11 January 2018
Happy New Year! I am full of hope for 2018! For me that hope starts with looking inward and self reflection. How can I start the year with the best mindset possible? How can I be a better person in 2018? I want to share from a blog that was posted in Forbes titled “Five Character Traits of Innovation Leaders.” In my opinion, the blog could have easily been titled “Five Character Traits of Successful Club Leaders.” So, what are the five traits that are important for [club] professionals as well as innovators?
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3 Secrets To Starting Your Own Fitness Business In 2018

Gym Insight Blog· 5 January 2018
Starting your own fitness business has never been easier. That statement, of course, assumes you have the charisma and certifications to run your own shop. Or you have access to a high six-figure sum of capital to invest. I’m mostly talking to the former fitness employees, the gym professionals ready to strike out on their own. I’ve met many outstanding trainers that could manage the journey if they had to do it. If you fit that description and you’ve committed to bootstrapping your way into fitness club ownership, keep the following three things in mind.
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Mastering The Subscriptions Model And Avoiding The Obvious Mistakes

Gym Insight Blog· 2 January 2018
A whole new class of businesses has discovered the subscription business model. Many internet-based startups realize that monthly memberships suit them better than selling one-time up-front payment for products and services. The business model for fitness has long been club subscription memberships along with add-on features and in gym purchases. Changes in technologies and consumer preferences have helped to make automated payments over time more appealing.

Training

Hospitality Resources International | Ideas and Information·25 December 2017
All of us who work in this business understand that club operations are both people intensive and detail intensive. It takes a lot of employees to provide the requisite levels of service in a club and every aspect of service involves countless details. These two facts make detailed, ongoing training an absolute necessity for any successful operation. Types of Training. There are a wide variety of topics that must be taught to both managers and employees to fully prepare them for their jobs.

Meet the Manager: Getting to Know Paul Spencer

Club View / a Chambers Blog·19 December 2017
Private clubs are becoming increasingly dynamic as the industry continues to adapt to a changing and complex world. In many ways, clubs that have been successful in this regard are managed by creative and innovative individuals bringing a fresh yet respectful perspective to the private club experience. In this Meet the Manager series, we’ll highlight young, up-and-coming managers who are truly forging ahead in these times of change. In this issue, we met with Paul Spencer, General Manager of Birmingham Athletic Club (BAC) in Michigan.
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December 2017: Our Plate for the Upcoming Year

CMAA CEO's Perspective·10 December 2017
Happy Holidays! CMAA is winding down a busy and successful 2017. I look forward to sharing more about our 2017 successes at the upcoming World Conference and in our Annual Report that will be available in early 2018. In the meantime, 2018 is just around the corner, so I want to share what is on our plate for the upcoming year:

DOL Proposal Would Change Tip Sharing Rules

CMAA Legislative Report Blog· 8 December 2017
On December 5, the Department of Labor (DOL) published a Notice of Proposed Rulemaking (NPRM) rescinding portions of its tip regulations. The proposed rule would only apply to employers who do not take a tip credit.

State Trend: Predictive Scheduling Regulations

CMAA Legislative Report Blog· 7 December 2017
States across the country are taking aim at what are commonly identified as "just-in-time," "call-in," or "on-call" scheduling. Predictive scheduling regulations have already been enacted in New York City, Seattle, WA, San Francisco, CA, and Oregon (effective July 1, 2018). Similar legislative proposals are outstanding in other states including California.

How to Keep Your Employees Safe This Winter

CMAA Legislative Report Blog· 7 December 2017
Cold weather, snow, ice, and freezing rain have already impacted many areas of the country. Despite the outside conditions, many club employees have to get their jobs done. Take time to remind your employees and supervisors about cold weather hazards. Working in cold weather can be just as dangerous as working in excessively warm weather.

Club Management Around the World

HFTP Connect·30 November 2017
Golf is truly a global game, which continues to grow in popularity. Most people recognize Scotland as the birthplace of golf, but there are arguments that the origin of golf can actually be traced back to China around 943 A.D. Scholars have found records and paintings of a game called Chuiwan, in which players hit a small ball into a hole using a bent stick. It is thought that Mongolian travelers brought the game to Europe and Scotland in the Middle Ages, where its popularity grew exponentially. The game even became so popular that King James II, the King of Scotland, passed an act banning golf so that young men would practice archery to help defend their country from attack, rather than play golf.
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Eight Key Basics to Successfully Operating a Private Club

Hospitality Resources International | Ideas and Information·26 November 2017
The club industry is facing difficult times and while we are all facing challenges, each club faces its own particular problems. As is usually the case when facing difficulties, this is the time to get back to the basics of our business. Here are 8 things each club should examine:
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3 Special Population Fitness Categories To Boost Your Gym

Gym Insight Blog·25 November 2017
As we’ve discussed here on the Gym Insight Blog several times before, special populations provide a path to an alternative business model that could take you to another level of success. Have you considered working with Special Populations to differentiate your gym business? Specializing your fitness club offerings is part of finding the niche that is the best fit for your business goals. Working with one or more category of special populations is a way to achieve that objective.
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Imperial Golf Club partners with ClubPay

ClubPeople·16 November 2017
Imperial Golf Club in Naples Florida, partners with ClubPay to manage their club's payroll, timekeeping, and growing HR needs. Now, having made the switch, Thomas Smith, Chief Business Officer at Imperial GC says, "They live up to their reputation, our implementation representative went above and beyond to get us what we needed, and was a steady presence as we went through it all."
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Principles of Employee Relations

Hospitality Resources International | Ideas and Information·13 November 2017
We have spoken frequently about the importance of well-defined values in club operations. None is more important that the manner in which we conduct our employee relations. Here is a sample statement of those values.

November Blog: Effective Listening

CMAA CEO's Perspective· 9 November 2017
We have just finished the National Student Educational Conference in Washington, DC. For me, this event provides an opportunity to mingle with the future of club management. It is also a time for me to listen

House Bill Would Make E-Verify Mandatory

CMAA Legislative Report Blog·26 October 2017
In September, Representative Lamar Smith (R-TX) introduced HR 3711, the Legal Workforce Act. The House Judiciary Committee approved the bill on October 25 by a vote of 20-10.
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7 Low Cost Gym Businesses For Fitness Entrepreneurs

Gym Insight Blog·25 October 2017
Do you want to become an entrepreneur in fitness and operate a small gym business? If you build a full-service fitness club from scratch, you’re looking at an investment the size of a house.
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OSHA's Top Ten Most Cited Violations for 2017

CMAA Legislative Report Blog·23 October 2017
Preliminary data on the 2017 most cited violations by the Occupational Safety and Health Administration (OSHA) was recently previewed at the 2017 National Safety Council's Congress & Expo and published by Safety + Health magazine.

Opioid Epidemic - How will Your Club Respond

ClubPeople·17 October 2017
70% of employers report prescription drug abuse within their organizations. The U.S. opioid addiction crisis is hitting the workplace hard, and employers need to be prepared to respond. As of April 2016, "the opioid war" had claimed 200,000 lives, more than three time the number of U.S. military deaths in the Vietnam War. There is no end in sight.- reported, by The Washington Post this week.
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October 2017: The CMAA Community

CMAA CEO's Perspective·16 October 2017
Last month, my wife, Susie and I took vacation to escape from life for a bit. We visited Hawaii and while there made a stop to meet with the Paradise of the Pacific Chapter. What a terrific CMAA community! Community comes in many forms – club, church, neighborhood, and, of course, our CMAA community. It is our CMAA community that I want to focus on this month.
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7 Different Fitness Club Regimens To Attract New Memberships

Gym Insight Blog·11 October 2017
Every once in a while I like to put out a few ideas for owners on the Gym Insight Blog. This time I have a few points about how to raise the profile and profitability of your small gym business. When you’ve scrambled to launch and run your business, you deserve to get the most fruit in return for your many labors. You probably started out with too few resources, ate your own dog food as they say, and slept in the back office once or twice. Why not seek out opportunities to multiply your returns with a little more efforts and lots of creativity?

What Buy American and Hire American Could Mean for Visa Programs

CMAA Legislative Report Blog· 6 October 2017
In April, President Trump issued the Buy American and Hire American executive order.
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New wing debuts at Regent Porto Montenegro

WATG Blog (Design)· 3 October 2017
The Regent Porto Montenegro debuted an Aqua Wing this month, featuring 62 suites and guestrooms overlooking the Porto Montenegro Yacht Club on the Adriatic Coast. The one-, two- and three-bedroom units are equipped with full-size kitchens and living rooms, dining rooms and bedrooms as well as flat-screen TVs and Bose sound systems. The new wing was designed by WATG Architects of London and MHZ interiors of Paris, and many units feature outdoor balconies or terraces offering unobstructed sea and mountain views.

Service Breakdown: A Failure of Leadership

Hospitality Resources International | Ideas and Information· 3 October 2017
After thirty-five plus years in the hospitality business in both hotels and private clubs, I can state categorically that poor service comes from poor leadership. Show me an operation with poor, shoddy, inconsistent service, and I’ll show you an organization with a failure of leadership. This observation flows from the understanding that leaders who recognize service problems in their organization will take corrective action. They will establish a plan of action, set priorities, lead employees to execute the plan, and follow through to completion.
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CMAA and Allies File Comments to EPA's Waters of the US Rule Recodification

CMAA Legislative Report Blog·28 September 2017
On September 25, CMAA and its Golf Industry allies submitted their official comments to the Environmental Protection Agency in regards to the recodification of preexisting rules regarding the Waters of the United States (WOTUS). This is the first step in the rescission process that proposes to re-codify the regulations that existed before the 2015 Clean Water Rule.
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CMAA and Allies Respond to DOL Request for Information on Overtime

CMAA Legislative Report Blog·28 September 2017
On September 23, CMAA and its allies in the golf and club industry filed official comments on the July 2017 Request for Information, specifically seeking feedback on the 2015 overtime regulations enacted by the Department of Labor (DOL).

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