• Members Only: A Room for Robots in Hospitality

    Realistic uses for artificial intelligence are increasing, making way for machine-based assistance in accounting, marketing, customer service and more. This feature details current scenarios where robotics is used in the business environment, such as for accounting tasks.

  • Letter from the HFTP Global President: A New Year Equals New Possibilities

    Written By: Timothy G. Nauss, CHAE - We are officially in the year 2018. Now is the ideal time to reflect on the successes of the old year, and prepare to make this new year the best one ever. Just as we set goals for ourselves to make us healthier, happier and more successful, HFTP as an organization sets goals each year to better meet the needs of our members and the hospitality industry.

  • GDPR in Hospitality: Vendor Compliance Query Template Available to Industry

    As a professional association, Hospitality Financial and Technology Professionals (HFTP®) created a group of hospitality industry experts to develop hospitality-specific guidelines to assist with preparation for General Data Protection Regulation (GDPR) compliance.

Creating Strong Club Culture

Global Golf Advisors - Insights·16 January 2018
“CULTURE EATS STRATEGY for breakfast,” said management guru Peter Drucker. For clubs, culture is governance, and private club strategy—no matter how good and well-conceived—will be a victim to poor governance. According to Fred Laughlin, nonprofit governance expert and an associate at Global Golf Advisors (GGA), “the board speaks with one voice—in writing,” in clubs that are well governed. When you omit either one of two key concepts in the phrase, you invite dysfunctions.

Creating a Vision

Club & Resort Business - Management·12 January 2018
The new Golf Shoppe at Boca West CC took inspiration from high-end department stores, offering lifestyle brands in a sophisticated setting. Years ago, golf shops at clubs and resorts around the country were mostly functional spaces, carrying golf clubs, shoes and a hodgepodge of assorted golf accessories. But today, the golf shop is taking on a life and personality of its own at many properties.

A Million Dreams

Club Managers Association of America (CMAA) Blog· 9 January 2018
It seems that during the holidays we find time to do things that we might not usually do. One of those things for me was going to a movie theater to watch a movie. Even more unusual for me was that I was going to watch a musical. We went to see “The Greatest Showman”. In this movie Hugh Jackman plays Phineas Taylor Barnum. We loved the movie for a number of reasons but it left me thinking over and over about the power of the dream.
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Shaking Up the Boardroom

Club & Resort Business - Management· 4 January 2018
As the Chief Operating Officer concept continues to gain favor, private clubs are taking renewed looks at all aspects of their governance, including who should get seats at the table and just what their roles should be.
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Leighton Walker and Stuart Finlay

Private Club Radio· 3 January 2018
Gabe travels to the home of golf, St. Andrews, to chat with Leighton Walker, GM of Burford Gold Club and Stuart Finlay of Wales Golf. Learn how a younger group of club leadership is driving huge change throughout the UK.

Money and 'Me, Too'

Club & Resort Business - Industry Commentary·28 December 2017
Reports about GM pay and sexual-harassment settlements—even if misleading or unfair— only further highlight the need for club managers to have heightened awareness about the spotlight they’re under. A few months back, as part of noting the increased scrutiny that club managers seem to be coming under these days, I mentioned a newspaper article I’d come across where the seven-figure salaries of several GMs of prominent Florida properties had been published.

Leading the Charge at Chattanooga G&CC

Club & Resort Business - Feature Articles·28 December 2017
Adding value to dues dollars through inclusive modern amenities is paying off with an infusion of new members for the 120-year-old Tennessee club. Peppered throughout the city of Chattanooga, Tenn., are numerous historic markers, indicating the locations where some of the most important events in America’s early days occurred—from the path of the “Trail of Tears” spurred by the Indian Removal Act of 1830 to the site of the Battles for Chattanooga during the Civil War in 1863.

It's Still a Tax on Mediocre Service

Club & Resort Business - Industry Commentary·27 December 2017
Clubs today recognize that they have to be the dining designation of choice, not a member responsibility or tax. The current tax debate is a good starting point to continue the discussion sparked by my most incendiary editorials (based on reader response) over my 11 years of publishing C&RB.

In a League of His Own

Club & Resort Business - Course & Grounds·19 December 2017
To help Meadowlake GC keep pace in a competitive market, Michael League has taken on a dual role as Director of Operations and Golf Course Superintendent. When confronted with a challenge, Michael League is not one to back down. As a young teenager growing up in tiny Medford, Okla., League fell in love with the game of golf. But with high school approaching, he did not have a place to play. Sure, there were a few junior tournaments here and there, but the high school did not sponsor golf teams.
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On Higher Ground

Club & Resort Business - Course & Grounds·14 December 2017
Thanks to a comprehensive reconstruction and restoration project that elevated and revamped the entire golf course, The Preserve at Oak Meadows can finally enjoy calm after any storm.
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Preferred Charges

Club & Resort Business - Management·13 December 2017
Since leasing a fleet of newly introduced golf cars with lithium batteries in March, River Hills CC has already seen positive results.
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The Gift of You!

Club Managers Association of America (CMAA) Blog·13 December 2017
It is the time of year when a lot of people are thinking about gifts they can give to important people in their lives. Some will put great time and care into finding that perfect gift that someone you care about wants or needs. Some will send money or a gift card because that way the person will get what they really want and it reduces the risk of buying gifts that they are not thrilled with. This year in addition to choosing the strategy of gift giving that works for you, I would like to suggest that you give them the gift of you! Of course, there is the risk that you are not exactly what they were hoping for, but maybe they can see the gift differently this year.

Golf Course Living in Newport Coast

Private Club Marketing·12 December 2017
Golf enthusiasts will find Newport Coast one of the best places to find a home adjacent to world-class Pelican Hill Resort, complete with Tom Fazio golf course and beautiful pacific ocean views. Coined by some as Pebble Beach of Southern California, Newport Coast offers conditions almost... The post Golf Course Living in Newport Coast appeared first on Private Club Marketing.

Raising a Glass

Club & Resort Business - Design & Renovation·12 December 2017
Clubs are saluting their members by creating welcoming and comfortable pub and bar space-and getting enthusiastic recognition in return, in the form of more frequent and prolonged visits. The post Raising a Glass appeared first on Club & Resort Business.
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Executive Search: Director of Golf Operations at Clovelly Golf Club

Global Golf Advisors - Insights·11 December 2017
The Club: One of Atlantic Canada’s premier golfing facilities and social clubs, Clovelly is known for its two exceptional 18-hole courses, The Osprey and Black Duck. Nestled in the northeast end of St. John’s, Newfoundland amidst natural surroundings, we pride ourselves on being a family friendly club with a dynamic membership that thrives on camaraderie, friendship and fun. The Clovelly experience is much more than just exceptional golf. Our members and the general public can enjoy a variety of special events – everything from wine tastings to dinner theatre – and delicious dining at our restaurant; as well as have access to our beautiful facilities for private or corporate functions.

Bold New Direction

Club & Resort Business - Design & Renovation· 5 December 2017
After being rebuilt “from the studs,” the ladies locker room at Hyde Park G&CC is now in such high demand, there’s a waiting list for rentals. In 2013, Hyde Park Golf & Country Club in Cincinnati, Ohio started the process of upgrading its entire property, rather than the smaller, piecemeal renovations it had been doing every few years. Staff worked to develop a long-range plan to improve a number of facilities and address a variety of concerns all at once.

Gabriel Aluisy, Private Club Agency & Shake Creative

Private Club Radio· 4 December 2017
We take a look back at 100 episodes. Rick Coffey hosts as the tables get turned on Gabe and he becomes the interviewee. Notable call ins from Henry Wallmeyer, Michael Crandal, Norm Spitzig and other past guests and friends.
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A New Club for the New South

Club & Resort Business - Feature Articles·30 November 2017
Injecting energy into its facilities, amenities and membership mix has kept 122-year-old Greenville (S.C.) CC in step with the transformation of its namesake city.

Disruption

Club & Resort Business - Industry Commentary·29 November 2017
Few think that Topgolf is a threat to the traditional golf club because the experience is so different. But it touches golf, and it has the potential to be disruptive-or to help grow the game. The post Disruption appeared first on Club & Resort Business.

Preparing for 'Action'

Club & Resort Business - Industry Commentary·28 November 2017
Short of having Shakespeare’s wish to “kill all the lawyers” finally come true, club-related lawsuits are now an unfortunate part of the business that managers should be prepared to deal with. During our searches for content to include in our daily e-newsletter briefings (if you don’t yet receive them, click here to sign up for a free subscription), we routinely find reports of club-related vandalism, theft, assault, embezzlement and other incidents that might obligate managers to not only handle required internal communications to members and staff, but also sometimes to appear in court and/or serve as a spokesperson for their property, as the media seeks information and comment about what has occurred.
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Play Golf and Tennis to Build Business Relationships

Private Club Marketing·27 November 2017
The famous American business-management consultant Peter Drucker once said, “More business decisions occur over lunch and dinner than at any other time, yet no MBA courses are given on the subject.” This statement is probably as true today as it was decades ago. The advent of social media means that we spend much of our time networking digitally on our smart phones or tablets. But it’s nice to get out of the office once in a while and network in person. As we seek balance in our lives, it’s also important to remain physically fit, and what better way to do this than by playing golf or tennis while networking and having fun while doing it.
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Art + Private Clubs Discussion with Kevin Barry Fine Art

Private Club Marketing·16 November 2017
A conversation between leaders about trends on refreshing Art and aesthetics of Private Clubs. Kevin Barry sits down with Zack Bates, CEO, Private Club Marketing to discuss ART + PRIVATE CLUBS.

New Private Clubs Embrace Young Creative Class

Private Club Marketing·15 November 2017
Facilities such as Soho Beach House in Miami and Common House in Charlottesville, Va., offer co-working spaces, screening rooms, rooftop pools, networking opportunities, and other private amenities in cities in which space is a premium. 'We've see a huge jump in the number of the... The post New Private Clubs Embrace Young Creative Class appeared first on Private Club Marketing - 2016 Membership Consulting Firm of the Year.

If Not Now, When?

Club Managers Association of America (CMAA) Blog·14 November 2017
As coaches we have the opportunity to work with our clients at many stages of their lives and their careers. Some people are in a stage of repair when they are working on efforts to make a segment of their life better or to fix a problem. Some are in a stage of foundation where they are making sure that everything is in place to set them up for a more effortlessly successful life. Some are in a stage of reserves where things are in place and they have more than enough of the important things in life. Some come to us in a stage of mastery where they are thriving and they are living the life they have designed.

A New Branch of Service

Club & Resort Business - Course & Grounds·14 November 2017
In addition to the turfgrass that provides top-notch playing conditions, golf course superintendents have seen regular tree care take root as an important part of their maintenance strategies and routines. Golf course superintendents have many duties in their day-to-day jobs, and some of those tasks are more conventional than others. First and foremost, of course, they are responsible for managing the turf on their properties to create the best possible playing conditions. However, routine tree management has also become standard procedure.

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