• Job Description Template: Club Accounting Positions

    The HFTP Americas Research Center has developed example job descriptions for club accounting positions. The process involved reviewing sample job descriptions, and compiling the information into standardized job descriptions.

  • Job Description Template: Club IT Positions

    The HFTP Americas Research Center has developed example job descriptions for club IT positions. The process involved reviewing sample job descriptions, and compiling the information into standardized job descriptions.

  • Members Only: A Room for Robots in Hospitality

    Realistic uses for artificial intelligence are increasing, making way for machine-based assistance in accounting, marketing, customer service and more. This feature details current scenarios where robotics is used in the business environment, such as for accounting tasks.


How the New Airbnb Offerings Impact the Hotel Industry and What Hotels Brands Can Do to Win in the Sharing Economy

Hotel Online·15 March 2018
Longtime hotel industry rival, Airbnb, continues to make headlines with its latest offering. In an effort to own more vacation accommodation bookings, the company, which built its business on being the anti-hotel alternative, now offers more boutique hotel listings than ever before. But, even as Airbnb adds more hotels into the mix, hotel brands are not featured. Despite this, there is a lot that hotel brands can do to stay competitive in the sharing economy.

Club Med to introduce 15 new resorts by 2020

eHotelier.com·12 March 2018
Club Med’s Global CEO and President, Henri Giscard d’Estaing, aims to open five new resorts per year, on average, over the next five years.

Denny Corby, The Club Entertainer

Private Club Radio·12 March 2018
Great events don’t happen by accident. In this episode we’ll chat with Denny Corby, to find out what ingredients make up the perfect event mix. You’ll find out some ways to increase member engagement and attendance as well as how to make sure everyone is talking about your event when they leave.

New Study Reveals The Truth About Millennial Golfers

Global Golf Advisors - Insights· 9 March 2018
Three-quarters of avid Millennial golfers will consider joining a private club in the future – with age 33 being the most likely age to join – but they are less minded to pay entrance fees, preferring flexible pay-for-use membership options.

Keeping the Party Going

Club & Resort Business - Design & Renovation· 6 March 2018
As part of a project to help boost its wedding business, VIP Country Club now offers 600, a flexible lounge suited for post-nuptial after-parties. Late last year, VIP Country Club in New Rochelle, N.Y., took steps toward creating a wedding venue that would stand out to betrothed couples as they comb through a seemingly endless list of possibilities.

Brian Friederichs, Capstone Hospitality

Private Club Radio· 5 March 2018
On this episode we chat with Brian Friederichs of Capstone Hospitality. Capstone is an industry-leading sales & staffing firm specializing in membership sales for private clubs. You’ll find out what Brian saw at clubs while playing on tour as a professional golfer. We’ll discuss why Clubs struggle to get new members, and Brian’s unique solution. In addition, Brian will share one thing clubs can do immediately to increase membership sales. Learn more at capstone-hospitality.com.

Are They Not Entertained?

Club & Resort Business - Industry Commentary·28 February 2018
The lists of “expert tips” I’ve found on making a facility “Millennial ready” sound a lot like what I find at just about every club I go to now. There’s been a lot of commentary lately about Millennials as they relate to the club industry, and whether or not it’s worth it to make special efforts to get them to join clubs or play more golf. Much of what’s been written, it seems to me, really ends up boiling down to generation-gap disagreements about what exactly a club is these days, or what constitutes “playing” golf.

My Last Editorial on F&B (Probably)

Club & Resort Business - Industry Commentary·27 February 2018
In the commercial foodservice arena, fear-based decisions rarely result in positive outcomes. For six months of the year, I live in Northwest Michigan, about 25 miles south of the Mackinac Bridge. It’s a beautiful area unlike any other part of the Midwest, and home to some of the best golf courses in the country, quite a few of which are annually listed in “the best courses in America that you can play.”

Michael Wells, Carnoustie Golf Links

Private Club Radio·26 February 2018
Michael Wells, Chief Executive of Carnoustie Golf Links joins us on this episode. Carnoustie will host the Open Championship in 2018 and you’ll find out what preparations for a major championship are like. Michael just happens to be one of the world’s leading experts on tournament prep as he previously worked as the R&A’s Director of Championship Staging.

A Shiny New Model at the CC of Detroit

Club & Resort Business - Feature Articles·22 February 2018
An innovative “Summer Village” concept and sleek new amenities within its classic, Tudor Revival-style clubhouse have revved up activities and member excitement at the venerable Motor City property. The recession at the end of the last decade posed unprecedented challenges to many well-established, traditional clubs that had prospered for years based primarily on their history, reputation and the strength of the huge initiation fees they could command.

2018 Club Governance Model Executive Summary

Global Golf Advisors - Insights·22 February 2018
The Club Governance Model (Model), which was developed in 2007 and updated in 2018, is built upon accepted principles and best practices in nonprofit governance. Although this Model is directed primarily toward member-owned clubs, the principles embodied in the Model are no less applicable to clubs with a different ownership structure. The primary purpose of the Model is to optimize the most fundamental quality of a governance system – the smooth flow of authority from the club owners to the club staff and the corresponding flow of accountability from the staff back to the club owners. The Model, as shown in the flow chart below, is simply a set of principles designed to keep communications throughout the organization clear and the roles of key participants unambiguous.

Finding Maximum Utility

Club & Resort Business - Course & Grounds·20 February 2018
As they continue to be made more versatile and more durable, utility vehicles are taking on increasing importance as an indispensable part of golf course maintenance operations. It might be easy to take it for granted, but the relationship between superintendents and golf course utility vehicles should not be overlooked. Sure, their companionship and loyalty can’t compare to what’s provided by the dogs that accompany many superintendents on their regular tours around the course. But these four-wheeled vehicles have become just as important to golf course operations as superintendents’ four-legged friends.

Joe Abely & Dave Duval, Club Board Pros

Private Club Radio·16 February 2018
In this episode we’ll discuss the survey results from the 2017 Board Best Practices Survey. We’re joined by the team of Joseph Abely and David Duval from Club Board Professionals. Together with Condon O’Meara McGinty & Donnelly, CPA’s, they surveyed over 100 private clubs from around the country.

Taking the Long View

Club & Resort Business - Management·15 February 2018
A strong partnership with its insurance providers helps to keep Colleton River Club on course, even when Mother Nature shows her capricious side. After Hurricane Irma failed to split Florida in half last fall, as had been breathlessly suggested amid the hysterical hype as the storm approached, most of the news organizations that had descended on the state to report on the impending disaster packed up and went back to where they’d come from, convinced that the “story” was over.

Fab Five

Club & Resort Business - Management·13 February 2018
The 2017 winners of the Excellence in Club Management Awards, co-sponsored by the McMahon Group and Club & Resort Business. McMahon Group, Inc., the St. Louis-based consulting firm, and Club & Resort Business have announced the 2017 recipients of the Excellence in Club Management (ECM) Awards, established in 1997 by the McMahon Group and co-sponsored The post Fab Five appeared first on Club & Resort Business.

Deep Dive

Club & Resort Business - Design & Renovation· 8 February 2018
Properties are heeding members’ requests for more elaborate, top-notch pool facilities, with projects that range from cosmetic updates to full-fledged, resort-style renovations. As one of the most ubiquitous components of club and resort life, pools are the bread and butter for many facilities. But once pools begin to degrade and no longer represent the lifestyle and image members have come to expect, clubs must determine what types of enhancements are necessary. Be it an aesthetic upgrade of a stand-alone facility, or a complete overhaul of a larger complex, many properties are making a splash with pool amenities that are truly plunge-worthy.

Is Your Club Truly Member-Centric

Global Golf Advisors - Insights· 6 February 2018
In 2017, Toymaker LEGO announced that revenues had hit a record high, rising 6 per cent to DKr37.9bn (stg£4.4bn) – the highest ever annual level recorded in its 85-year history. Profits were also higher, with operating profit up 1.7 per cent to DKr12.4bn and net profit up 2.2 per cent to DKr9.4bn.

Members-Only Soho Club Is Mulling an IPO

skift.com - Hotels· 5 February 2018
Everyone knows Groucho Marx’s old gag about refusing to belong to any club that would have him as a member. Here’s a 21st-century twist: An exclusive club that usually snubs financiers now wants their help to take it public.

Hotel Icon launches 'Club and Suite' online auction upgrades

eHotelier.com· 4 February 2018
“Today’s travelers are digital natives,” according to Richard Hatter, the General Manager of Hotel ICON and “by leveraging on technology, they want to have control over their entire journey, from researching the hotels, comparing prices, to the actual booking process.

The Keys to Successful Strategic Planning

Global Golf Advisors - Insights· 2 February 2018
Research by Global Golf Advisors indicates more than 80% of top performing clubs believe they are working to a strategic plan. But are they? 'It is absolutely true 80% of clubs wish to have a strategic plan and truly intend to have a strategic plan, but if the road to hell is paved with good The post The Keys to Successful Strategic Planning appeared first on Global Golf Advisors.

Lessons from a Challenging Year

Club & Resort Business - Feature Articles· 1 February 2018
What all clubs can learn about risk management and disaster recovery from the floods, hurricanes and wildfires that disrupted many properties in 2017. Many club and resort properties honor nature by including words such as lake, forest or woods as prominent parts of their names. But when Mother Nature is of a mind to show her nastier side, such tributes are never enough to spare any property that might find itself in her path.

Five Things

Club & Resort Business - Industry Commentary·30 January 2018
Change is progress and we resist it at our peril. Will Rogers famously said, “Even if you are on the right track, you’ll get run over if you just sit there.” Change isn’t easy. If it were, we would keep our New Year’s resolutions for more than two or three weeks (and I am being generous here). Change is progress, and we resist it at our peril. Will Rogers famously said, “Even if you are on the right track, you’ll get run over if you just sit there.”

Brad Rudover, Country Club X

Private Club Radio·29 January 2018
On this episode we are joined by Brad Rudover, founder of Country Club X. It’s a first of its kind country club – completely digital. Members around the country and even around the world can connect with each other for reciprocal privileges at their respective clubs.

Jim Butler, CEO Club Benchmarking

Private Club Radio·29 January 2018
On this episode we’re joined by the new CEO of Club Benchmarking, Jim Butler. He’ll tell us about the exciting new developments happening at Club Benchmarking and some of the new insights their data is gleaning. We’ll also dive into a little of Jim’s history, and learn why his background is a perfect fit to help clubs across the country use data to make better decisions.

Front and Center

Club & Resort Business - Design & Renovation·25 January 2018
More club properties are investing in prominent fitness facilities with the latest amenities that meet the needs of wellness-minded members. The New Year poses a prime opportunity for club properties, as members look for a convenient setting where they can fulfill their resolutions for maintaining (or just beginning) a healthy lifestyle. To position themselves as the workout place of choice, clubs are enhancing their fitness facilities and amenities with updated equipment, ample space for group classes, and motivational wellness programming. Such improvements to this facet of club life can help management maximize member benefits while providing a truly all-inclusive package for an increasingly health-conscious community.

Restoring the Grandeur

Club & Resort Business - Course & Grounds·23 January 2018
An in-house tree removal project at the Cascades Course, part of the historic Omni Homestead Resort, has improved maintenance inputs and turf health—and returned the iconic, William Flynn design to its roots.


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