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  • Countdown to Opportunity: The Club & Hotel Controllers Conference 2018

    Written By: Laura Resco, official event guest blogger for the HFTP Club and Hotel Controllers Conference 2018 - One of the most important jobs of a graduate student is to produce original research that furthers the existing knowledge within an industry.

  • Primary Club Metrics

    Survey results identify which metrics are most often used to determine performance. By Agnes DeFranco, Ed.D., CHAE; Tanya Venegas, MBA, MHM, CHIA; and Amanda Belarmino

  • Controllers, Drive Your Professional Development: Attend CHCC 2018

    Club and hotel controllers: Do not miss the opportunity to get behind the wheel and take control of your own professional development. The Club and Hotel Controllers Conference (CHCC) — co-located with the world’s largest hospitality technology show HITEC® Houston at the George R.

  • Job Description Template: Club Accounting Positions

    The HFTP Americas Research Center has developed example job descriptions for club accounting positions. The process involved reviewing sample job descriptions, and compiling the information into standardized job descriptions.


Let's Talk Club Management Episode 3: Governance Confidential, Part 2

Club Managers Association of America (CMAA) Blog·19 July 2018
This month, we have a super sized episode for you as we continue the conversation around club governance with two more interviews.

Check Out the Hilton Oak Brook Hills Resort's Executive Lounge

Lodging Magazine·12 July 2018
During the mid-20th century golden age of leisure, the town of Oak Brook Hills, Ill., was a polo club for elite Chicago travelers looking to escape for a weekend. Affluent Chicagoans would visit the club not only for its tennis, golf, and polo, but also for its live entertainment and proximity to the center of the growing automobile industry. As Oak Brook Hills developed into a Chicago suburb, the Hilton Oak Brook Hills Resort underwent many changes, including a $20 million renovation.

The Thinking Man's (and Woman's) GM

Club & Resort Business - Management·12 July 2018
All club managers sign up for the job knowing that the constituency they serve will be made up of extremely bright and successful people.

As Fate Would Have It

Club & Resort Business - Feature Articles·11 July 2018
Major sporting events are big business for hotels—just ask the Minneapolis hoteliers who were swamped during the Super Bowl earlier this year. Trying to go about “business as usual” when a major sporting event is in town—or, in some cases, at your hotel—is next to impossible. Hoteliers have to find a perfect balance between accommodating guests who are there for the event, guests who aren’t, and, sometimes, the event itself.

AccorHotels Unites FRHI Loyalty Platforms Under Le Club AccorHotels

Business Travel News (BTN)· 9 July 2018
AccorHotels is bringing members of legacy FRHI loyalty platforms into its Le Club AccorHotels program for the first time since Accor closed its acquisition of the Fairmont parent company in July 2016.

It is Time to Take Care of Yourself!

Club Managers Association of America (CMAA) Blog· 9 July 2018
In the movie Planes, Trains, and Automobiles, John Candy gets turned around and enters on to the exit of the highway. He is driving down the Interstate on the wrong side. Steve Martin wakes up to the sound of people driving parallel to them on the other side of highway honking their horn. He is curious as to why and he rolls down the window. The people in the car are shouting “You are going the wrong way!” Steve Martin’s character passed this information on to John Candy’s character and he replies “How would they know where we are going?” The groggy Steve Martin says “Yeah, how would they know where we are going?”

Millennium & Copthorne Hotels Partners with Chelsea Football Club·Requires Registration · 6 July 2018
Millennium & Copthorne Hotels are now the official hotel partner of Chelsea Football Club. The three-year global partnership follows a relationship forged between the two brands over the past decade.

Fosun Gets OK to Spin Off Club Med - Travel Services· 5 July 2018
Talk of Chinese companies abandoning their global approach to dealmaking seems wide of the mark in Fosun's case. The conglomerate is intent on making further acquisitions and spinning off its tourism unit is part of the plan.

Melissa Hansen, President MDASF

Private Club Radio· 2 July 2018
In this episode we chat with Melissa Hansen, president of the Membership Directors Association of Southwest Florida and Director of Membership & Marketing at the Club at Olde Cypress. This interview, recorded on location in Melissa’s office touches on the state of the private club industry in Naples, the success of the recent MDASF conference and some membership tips your club can use to impress your guests.

Serving the Cause

Club & Resort Business - Management·27 June 2018
With a big boost from a sponsor that has helped to attract wide-ranging support, the Chicago Club Chefs Association continues to grow as a valuable educational, charitable and collegial organization.

A World of Pride

Club & Resort Business - Management·26 June 2018
The Army and Navy Club and The Country Club of Virginia have promoted fun ways to encourage members to proudly display their club affiliations from the farthest corners of the globe. Getting members to keep their clubs front-of-mind while they're going about their daily routines at home is a primary and constant challenge for every The post A World of Pride appeared first on Club & Resort Business.

The Club That Plays Together

Club & Resort Business - Management·22 June 2018
The annual employee-member golf tournament at Lords Valley Country Club has helped to form closer relationships and understanding through spirited but friendly competition.

Getting in Line

Club & Resort Business - Course & Grounds·21 June 2018
Asking golfers to make divots in a linear pattern while using the driving range at Farmington Country Club has reduced the amount of time needed, and the amount of material required, for repairing the turf in the club’s practice areas.

Let's Talk Club Management: Members, Meetings, Mulligans, and More Episode 2 - Governance Confidential

Club Managers Association of America (CMAA) Blog·20 June 2018
Join Kyle Jennings, Manager, Communications & Student Development, and Melissa Low, Senior Director, Communications & Advocacy, for the second episode of CMAA's podcast: Let's Talk Club Management.

Letting Nature Take the Course

Club & Resort Business - Course & Grounds·20 June 2018
After earning certification as an Audubon Cooperative Sanctuary Program, Paradise Valley Country Club now holds an annual Audubon Day event to educate members and their children on the importance of protecting natural resources.

Executive Search: General Manager at Earl Grey Golf Club

Global Golf Advisors - Insights·14 June 2018
Following and respecting the traditions of the past while providing facilities and improvements for future generations.

Finding New Members

Global Golf Advisors - Insights· 6 June 2018
TThe need to grow membership keeps me up at night. Where should clubs focus their attention to find new members?

5 Takeaways from the Florida Membership Marketing Summit

Private Club Marketing·30 May 2018
For anyone working in membership sales and club marketing, there was no better place to be this May than the Inaugural Florida Membership Marketing Summit.

The 5 E's: Customer Engagement is a Contact Sport

Private Club Marketing·29 May 2018
Companies that sell 'luxury' like designer handbags, travel and country club memberships tend to make customer service a top priority. These brands target an affluent demographic that expects nothing but the best, especially when they're spending a lot of money on your services and products.

Providing 'Return Engagements' at Sea Pines CC

Club & Resort Business - Feature Articles·24 May 2018
As the Hilton Head Island, S.C., property works to highlight the island’s private side, its “welcome back” recreation initiatives invite members to make wellness and active living a priority.

Seller Beware

Club & Resort Business - Industry Commentary·24 May 2018
The next club I hear of that solved its membership problem solely with a low cost of entry and reduced monthly fees will be the first one I hear of.

Cutting a Wide Swath

Club & Resort Business - Course & Grounds·24 May 2018
While mowing is the most routine of golf-maintenance practices, superintendents need to remain ever-diligent and open to new approaches that can help to improve productivity for the task, while also enhancing the look and playability of their courses. Golf course superintendents are charged with maintaining healthy turf on their properties, and a number of cultural practices help them keep their grounds in top condition as cost-effectively as possible. But properly mowing the playing surfaces not only affects the health of the turfgrass, it can also have a dramatic effect on the appearance of a property—and often is the greatest cost factor in golf-course maintenance as well.

'What If' Is Not a Game

Club & Resort Business - Industry Commentary·24 May 2018
While many excellent club managers and their staffs have helped to pull the industry out of its biggest collective scare in history, it’s important to stay diligent against getting too complacent, and to remain prepared for all possible scenarios.

Adam Heieck, Youth on Course

Private Club Radio·22 May 2018
On this episode we’re joined by Adam Heieck of Youth on Course. You’ll learn about the organization and how they are helping to grow the game by providing affordable tee times for the nation’s youth. He’ll give us an overview of their history and a look into the future of Youth on Course. We’ll also discuss ways that you and your club can get involved to support the organization.

Louise Hurlbutt renovates Kennebunkport Resort Collection newest hotel

Hotel Management·21 May 2018
In Maine, the Yachtsman Hotel & Marina Club, the newest hotel of the Kennebunkport Resort Collection, opened with fully redesigned accommodations, a new Marina Bar, and private garden landscaping.

Club Med Parent Fosun Mulls Acquisitions in North America - Hotels·19 May 2018
Another Chinese conglomerate, this one with insurance, pharmaceutical, and tourism holdings, is looking to expand globally through acquisitions. Given that HNA Group, Dalian Wanda Group. and Anbang are scurrying to unload assets, does Fosun's strategy raise any red flags?


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