• Controllers, Drive Your Professional Development: Attend CHCC 2018

    Club and hotel controllers: Do not miss the opportunity to get behind the wheel and take control of your own professional development. The Club and Hotel Controllers Conference (CHCC) — co-located with the world’s largest hospitality technology show HITEC® Houston at the George R.

  • Job Description Template: Club Accounting Positions

    The HFTP Americas Research Center has developed example job descriptions for club accounting positions. The process involved reviewing sample job descriptions, and compiling the information into standardized job descriptions.

  • Job Description Template: Club IT Positions

    The HFTP Americas Research Center has developed example job descriptions for club IT positions. The process involved reviewing sample job descriptions, and compiling the information into standardized job descriptions.

  • A Room for Robots in Hospitality

    Realistic uses for artificial intelligence are increasing, making way for machine-based assistance in accounting, marketing, customer service and more. This feature details current scenarios where robotics is used in the business environment, such as for accounting tasks.

Adam Heieck, Youth on Course

Private Club Radio·10h
On this episode we’re joined by Adam Heieck of Youth on Course. You’ll learn about the organization and how they are helping to grow the game by providing affordable tee times for the nation’s youth. He’ll give us an overview of their history and a look into the future of Youth on Course. We’ll also discuss ways that you and your club can get involved to support the organization.
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Club Med Parent Fosun Mulls Acquisitions in North America

skift.com - Hotels·19 May 2018
Another Chinese conglomerate, this one with insurance, pharmaceutical, and tourism holdings, is looking to expand globally through acquisitions. Given that HNA Group, Dalian Wanda Group. and Anbang are scurrying to unload assets, does Fosun's strategy raise any red flags?
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Thomas Cook Is Pulling the Plug on Its Spring-Break Style Vacation Brand

skift.com - Travel Services·18 May 2018
It's funny how the definition of cool can change over the course of a generation. Like Beanie Babies, AOL Instant Messenger, and mixtapes - Club 18-30 vacations belong to a different era.
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Dodging A Bullet

Hotel Interactive ·18 May 2018
A scary scene unfolded at the Trump National Doral Golf Club in Miami last night as an anti-Trump activist decided to demonstrate his disapproval for the President by opening fire in the hotel’s lobby. Fortunately, police were able to subdue the lone gunman without any hotel staff or law enforcement officials sustaining serious injury.
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Erwin Latief named General Manager of Hotel Crescent Court

eHotelier.com·17 May 2018
In this role, Erwin will be responsible for managing the Club’s day-to-day success, overseeing all operational aspects, while proficiently leading club personnel.
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Let's Talk Club Management: Members, Meetings, Mulligans, and More

Club Managers Association of America (CMAA) Blog·16 May 2018
Episode 1 Join Kyle Jennings, Manager, Communications & Student Development, and Melissa Low, Senior Director, Communications & Advocacy, for the inaugural episode of CMAA's podcast Let's Talk Club Management. In this installment, Kyle
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Ani Mehta, Vice President TopGolf

Private Club Radio·14 May 2018
Ani Mehta, Vice President of Corporate Development for TopGolf joins us to discuss TopTracer technology and why it could be game changer for your club's range. You'll learn what TopTracer is and how the technology turns a boring day of banging balls into a social and family-friendly affair. Topgolf is taking its technology to facility The post Ani Mehta, Vice President TopGolf appeared first on Private Club Radio.
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Monitoring Club Performance through Board Policy

Global Golf Advisors - Insights· 9 May 2018
Monitoring club performance is essential for the Board to be accountable to members. The trend in business and non-profit organizations is for data driven decision-making. Boards and GMs prefer objective measurement of goal achievement by using key performance indicators (KPIs) tracked on scorecards and dashboards. It is also important for the Board to evaluate its own performance regularly, at least annually. In essence, what gets measured gets managed.
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The Ultimate Guide To THE PLAYERS Championship

Private Club Marketing· 9 May 2018
THE PLAYERS Championship, hosted in Ponte Vedra, Florida at the TPC Sawgrass, is amongst one of the most anticipated golf events of the year. Its prestigious credibility stems from their grand host course, record-breaking winners, and family-friendly vacation location. The golf tournament also features the largest prize fund set at $10.5 million from 2015 to 2017.
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Preservation Specialist

Club & Resort Business - Management· 8 May 2018
For his devoted caretaking of The Sanctuary GC’s special property and culture, Ken Kouril has been honored with the Excellence in Club Management Awards’ Mead Grady Award. A “sanctuary” is defined as a place of refuge or safety. And certainly, once you’ve made your way off the mainland of Florida’s fast-growing southwest coast, gone over the Sanibel Causeway onto Sanibel Island, and wound your way back to the property that’s occupied by The Sanctuary Golf Club—and especially if you’ve done all of this at a peak travel time and have experienced one of the infamous conga-line traffic crawls on the island’s two-lane roads—taking refuge and being thankful for reaching a safe haven might be all you’ll want to do.
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GolfInc Business Names Private Club Marketing Amongst The Best on Social Media

Private Club Marketing· 7 May 2018
Private Club Marketing was recently listed on GolfInc Business as one of the best 10 social media accounts to follow online

David Cavossa, CEO of CaddieNow

Private Club Radio· 7 May 2018
CaddieNow has been described as the “Uber for Caddies”. In this episode we’ll chat with David Cavossa, Founder and CEO of CaddieNow, to find out more about his technology that assists clubs in pairing up caddies with golfers.

What Are You Afraid Of?

Club Managers Association of America (CMAA) Blog· 1 May 2018
If you asked that question to one hundred people you would get a variety of answers that might range from everything to nothing. The truth is we all probably have some things that we fear. For some their fears get constant attention and for others they are running in the background. The truth is that we have been taught to fear by some brilliant teachers. They may have been parents, friends, teachers, religious leaders, newscasters, advertisers, politicians… you get the idea. There is no shortage of people who will tell you who or what to be afraid of.

Keeping It Real

Club & Resort Business - Course & Grounds· 1 May 2018
More properties are finding that by providing players with golf simulators that offer the next best thing to actually being elsewhere, they can generate tangible new revenue streams and member/guest benefits for their own locations. If your budget or your schedule won’t handle a trip to St Andrews in Scotland, how great would it be to play the legendary course after only a short drive to your hometown club? If Pebble Beach is too far away and the nearly $500-a-round-cost busts the budget, how about a quick trip to your club to play “the most felicitous meeting of land and sea in the world,” for far less than the Pebble Beach caddie fee? If your game needs some tweaking and your favorite teaching pro isn’t available, wouldn’t it be handy to get instant digital feedback after every swing on whatever “smart” technology you prefer?
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Steve Mona, CEO World Golf Foundation

Private Club Radio·30 April 2018
Steve Mona, CEO of the World Golf Foundation joins us to discuss initiatives including WE ARE GOLF and the National Golf Day. Learn why a couple of hundred of the most influential folks in golf descend on Capitol Hill each year to chat with congressmen and senators about the game and its economic impact.

How Park CC Builds On Its Grand Tradition

Club & Resort Business - Feature Articles·26 April 2018
The Williamsville, N.Y., club has found unique ways to introduce special new features throughout its castle-like clubhouse—and to turn around a money-losing operation in the process. There are certainly inherent benefits to having a classic, castle-like clubhouse with ties to a famous architect. Park Country Club in Williamsville, N.Y., has occupied its 50,000-plus-sq. ft., English Gothic, Tudor-tower edifice since it was designed in 1927 by Clifford Wendehack, the Frank Lloyd Wright of private clubs who also created iconic structures for Winged Foot Golf Club and other Northeastern U.S. properties.

Closing the Great Divide

Club & Resort Business - Industry Commentary·25 April 2018
More and more public courses and facilities seem to be realizing they need to be more club- and resort-like to attract new business. Public clubs and golf courses, especially those operated by municipalities, have always been thought to be arm’s-length competitors, at best, to most private clubs or resort properties, with patronage that by and large isn’t interested in gaining access to a full complement of amenities through club memberships. (Usually, the “membership” appeal for these facilities is limited to bundled golf-round discounts.)

Moving to the Front

Club & Resort Business - Industry Commentary·24 April 2018
Any club can afford cash bonuses and other training incentives that can lead to better service, more professional and motivated staff, and higher-quality food. In my last editorial in the February 2018 issue of C&RB, I said it would probably be my last column discussing issues with club food and beverage. Well, it wasn’t!

#LiveUnderPar: PGA Tour Launches New Advertising Campaign

Private Club Marketing·23 April 2018
For the first time in more than 20 years, the PGA TOUR is launching a new advertising campaign designed to capture and celebrate the energy and spirit of today’s TOUR. Titled “Live Under Par,” the campaign plays on golf’s unique scoring language to portray the relentless pursuit of excellence by TOUR players, both competitively and in how they embrace the values of the game like sportsmanship and respect, as well as the PGA TOUR’s ingrained mission of giving back.

Terry Clark, Club Advisors

Private Club Radio·23 April 2018
Terry Clark of Club Advisors joins us to discuss the role his company plays as interim management at Private Clubs around the country. Terry also shares his advice for managers who are stepping into a new role. Club Advisors provides a toolkit of best practices and processes that will stimulate your managers to achieve outstanding results. These tools are yours and will provide continuous value.

Pioneer Spirit

Club & Resort Business - Course & Grounds·17 April 2018
Etowah Valley Golf & Resort, a 27-hole layout that celebrated its 50th anniversary last year, has found new life in the western North Carolina mountains. With the first golf course in western North Carolina to have fully irrigated fairways and paved cart paths throughout its entire length, Etowah Valley Golf & Resort has always been open to cutting-edge ideas. But the Etowah, N.C., property wasn’t immune to the negative effects that past economic downturns had on the golf industry—or to the positive effects that change can have on a facility. With the right leadership and a dedicated golf course maintenance staff, the property, which celebrated its 50th anniversary last summer, has proved that a return to glory days is possible.
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Will Women Save Golf?

Global Golf Advisors - Insights·12 April 2018
Golf has a tendency to exist in a vacuum, one where blinders we sometimes wear with pride make us inattentive to happenings outside the confines of our green fairways. But looking away from one of the most important issues of the day could have calamitous consequences.

Perfect Timing

Club & Resort Business - Management·12 April 2018
To put a permanent face on its 50th anniversary celebration, Mission Viejo CC now proudly and prominently displays a customized post clock near its clubhouse and first tee. In an age when not only surviving, but thriving, in the club business for a half-century has become much more of a challenge, the members and staff of Mission Viejo (Calif.) Country Club were looking for a symbol to mark the club’s 50th anniversary that would combine style and significance.

GGA Education Events Isolate Themes & Challenges Facing Club Leaders

Global Golf Advisors - Insights·11 April 2018
Golf club executives have come together on both sides of the Atlantic as GGA continues its program of insight-led educational Symposiums, that deliver insights, research and current trends influencing golf club business success. Against the backdrop of Loch Lomond Golf Club in Scotland and Scarboro Golf & Country Club in Canada, senior figures in the club industry discussed the challenges, issues and successes of the past year and forecasted opportunities and possible difficulties for the next 12 months.

A Perfect Pairing

Club & Resort Business - Design & Renovation·11 April 2018
Bay Colony GC elevated its popular “Wine Not” dinner program by creating a designated wine room as part of its recent clubhouse renovation. For an ever-increasing number of members, dining ranks at the top of the most-used and most-valued club amenities. Recommending wine pairings and even offering wine-focused events helps clubs enhance the dining experience.

Five Ways Hospitality Technology Can Be a Member/Guest Service Differentiator

Private Club Marketing·10 April 2018
Every private club and hotel’s success starts with friendly guest interactions. Your staff answers the phone enthusiastically and professionally, greets incoming guests with a smile, and maintains an upbeat disposition during their in-person interactions. In the information age, friendly guest interactions must necessarily go beyond face-to-face encounters and follow-up phone calls. It must cross over into your guest’s digital experience.

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