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  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

  • Primary Club Metrics

    Survey results identify which metrics are most often used to determine performance. By Agnes DeFranco, Ed.D., CHAE; Tanya Venegas, MBA, MHM, CHIA; and Amanda Belarmino

  • Job Description Template: Club Accounting Positions

    The HFTP Americas Research Center has developed example job descriptions for club accounting positions. The process involved reviewing sample job descriptions, and compiling the information into standardized job descriptions.


Metro Laundry Service Expands Using InvoTech Laundry System

InvoTech ·28 November 2018
LOS ANGELES November 28, 2018 - InvoTech Systems Inc. announced the recent implementation of its Laundry System, by Metro Laundry Service, in the Washington DC area. A new MLS plant capable of processing over 14 million lbs. of textiles annually. InvoTech Systems is the leading provider of advanced Linen Management, Laundry and Uniform Systems that integrate the latest RFID technology to increase profitability for industrial laundry operations, and hotel and hospital laundries. The InvoTech Laundry System installed at Metro Laundry Service interfaces with the InvoTech Linen System for the most complete laundry inventory tracking. In addition, the InvoTech Laundry System integrates a comprehensive rental system for linens and uniforms. Click here for more information on InvoTechs Linen, Laundry and Uniform Systems.The InvoTech Laundry System automatically tracks and manages laundry activity for customer-owned and rental linens and uniforms. The RFID technology works by electronically reading RFID tags attached to the linens and uniforms, allowing them to be automatically identified, counted and tracked. The system also facilitates sorting and validates pick-ups and deliveries at customer locations. The system accurately records laundry activity and provides billing reports by customer, and customer departments. All laundry activity is recorded automatically for Customers to accurately monitor the laundry expenses and washing cycles."InvoTechs solution maintains an accurate, real-time inventory of all items that ensures 100% control of our customers linen items. The InvoTech Laundry System has many special features and powerful reporting capabilities for managing all aspects of laundry operations. The system also automates recordkeeping, which eliminates manual errors. InvoTech's state-of-the-art technology suited to servicing the luxury, brand hotels use the latest in radio-frequency identification (RFID) technology to track each individual item", said Steven Young, COO of Metro Laundry Service."We are very excited to be part of Metro Laundry Service expansion; the InvoTech Laundry System is scalable to manage an unlimited number of laundry customers. InvoTechs UHF-RFID Laundry System reduces labor costs and delivers a significant reduction in losses with improved billing and tracking accuracy. The Laundry System interfaces with the InvoTech Linen and Uniform Systems at their customers location. When linked to customer systems, the Laundry System is automatically updated with the customers uniform and linen inventory data and the items are tracked through the entire laundry process", said Oswald Lares, Director of Sales & Marketing of InvoTech Systems, Inc.InvoTech has over 600 of satisfied clients worldwide in more than 30 countries, including hotels, resorts, casinos, theme parks, stadiums, arenas, convention centers, medical centers, cleanrooms, and laundries. Why InvoTech? Because major brands like Hyatt, Marriott, Ritz-Carlton, Hilton, MGM International, Wynn Resorts, Caesars Entertainment, Universal Studios, LEGOLAND, Intel, Pfizer, Madison Square Garden, and Staples Center rely on InvoTech Systems to provide operational efficiency, full-accountability, and turn-key solutions for laundry, linen and uniform management. See what our clients are saying about us.About InvoTech SystemsInvoTech Systems, Inc. increases profitability for clients. It is a leading provider of software management and control systems for uniforms and linens, and for laundry and security operations. Served markets include hospitality, healthcare, cleanroom, commercial laundry, and amusement industries worldwide. InvoTech products deliver vital information that establishes ultimate control and total accountability. InvoTech solutions are reliable and easy to use. They streamline operations and improve service levels with reduced labor and operating expenses. InvoTech provides 100% of its system support and product development in-house. The firms trusted staff averages 10 years of reliable technical experience, knowledge of methodologies, and industry depth. InvoTech is a Microsoft Certified Partner that evolves technology-based solutions regularly based on client- and staff-driven innovations. The company is rooted in a culture that emphasizes long-term client relationships and superior customer service. For more information, please visit ABOUT Metro Laundry ServiceWholly family-owned business satisfying customers in the Maryland, District of Columbia & Virginia region since 2002. Employs over 100 full-time and part-time employees to superbly meet customer demand registered as a vendor with major hotel management companies certified by the Capital Region Minority Supplier Diversity Council as an Minority Business Enterprise (MBE). For additional information, please visit: Systems, Inc.Oswald Lares, Director of Sales & Marketing20951 Burbank Blvd., Suite BWoodland Hills, CA 91367 USAPhone: 818-574-7795Email:

Shiji acquires industry leading golf and spa management provider Concept Software Systems

Shiji Group · 1 October 2018
Shiji's acquisition of Concept Software Systems furthers its mission to create an open technology stack for the hospitality industry that transforms how the industry connects across systems and industries thus increasing business opportunities and revenue for its customers. By combining Concept Software Systems' solutions, Shiji is continuing to create a broad and innovative network of technology solutions interconnected between systems while remaining completely open for integration.Concept Software Systems is one of the leading Golf, Spa and Hotel POS (Pantry) solutions providers for luxury hotels around the world. With over 20 years of experience in more than 60 countries, Concept has developed a robust system that is uniquely integrated with hotel property management systems and an unrivaled know-how in managing global golf and spa guest data, both online and in person.Shiji and Concept have been working together for over 10 years servicing hotels across the world. "Adding Concept to the Shiji Group was a natural evolution for both companies. They understand the complexities of the global hotel and activities industry and have robust products with robust integrations making it an ideal fit for our vision of open and integrated hotel technology." Said Kevin King, COO of Shiji."For us, joining the Shiji Group is a huge opportunity that will mean increased service and proximity with our existing and future customers. A business like ours requires working closely with the hotels to ensure the best service is delivered. The Shiji Group's global support network is the perfect fit for us." Said Malcolm Rennie, Managing Director for Concept Software Systems.Concept Software Systems will integrate with the Shiji Group as a fully owned subsidiary and as a Shiji Group company.About Concept Software Systems:Concepts Software Systems is a global leisure software, development and consultancy company specializing in supplying spas, clubs, resorts, hotels and golf courses with high-end software suites to manage operations. Headquartered in Portugal, the company serves clients in more than 60 countries. For more information, visit www.csscorporate.comAbout Shiji Group:Shiji Group provides software solutions and services for the hospitality, food service, retail and entertainment industries, ranging from hotel management solutions, to food and beverage and retail systems, payment gateways, data management, online distribution and more.Founded in 1998 as a network solutions provider for hotels, Shiji Group today comprises 3,000 employees in 70+ subsidiaries and brands, serving over 60,000 hotels, 200,000 restaurants and 400,000 retail outlets.With the benefit of investment partners such as Alibaba, Shiji develops a network of cloud technology platforms that facilitate data exchange by connecting businesses vertically and horizontally across related industries. The importance of cross-industry integration to connect all levels of the supply chain, from guests, to distributors and suppliers of all types is a critical part of our mission. Our goal is to facilitate the transition to fully integrated systems for our clients through a network of platforms that communicate securely and easily so our clients can focus on their core competencies of serving their customers and guests. For more information, visit

eRevMax wins Mixed Doubles Category in Eco Park Corporate Golf Championship

eRevMax Blog· 1 December 2017
The city's newest golf destination at Eco Park witnessed more than 200 amateurs from 150 corporates houses and a number of professional golfers on Saturday, 25th November. Be it beginners or professionals, schools students or senior private company executives or retired personnels, everyone made a day out of playing at the 12-bay golf driving range inaugurated by NKDA in June this year.

Club Quarters Hotels Embraces Mobile Property Management System

PAR Springer-Miller ·21 June 2016
Springer-Miller Systems (SMS), the leading technology provider of global Hospitality Management systems, today announces that Club Quarters Hotels is implementing their SMS|Host Anywhere mobile property management solution across its 16 hotels.Designed for the modern business traveler, Club Quarters Hotels prides itself on providing well-priced rooms located in the prime business areas of the top cities in the United States and United Kingdom. These business travelers value a fast and easy check-in and check-out process. Club Quarters led the industry in adoption and use of guest self-service technologies and now they will extend their guest service with the use of the iPad-based SMS|Host Anywhere mobile property management solution.Staff-facing, the mobile app provides an intuitive and user-friendly solution for providing on-the-go guest services. Business travelers are looking for a fast and trouble-free check-in, available with the flexible SMS|Host Anywhere solution.Designed to provide flexibility and scalability to front office operations, SMS|Host Anywhere provides mobile access to Springer-Miller's signature property management system, the SMS|Host Hospitality Management System. SMS|Host Anywhere allows Club Quarters Hotels to utilize an iPad to:Perform mobile guest check-ins / check-outsProcess secure electronic payments leveraging P2PE technologySearch guests and reservationsModify guests and reservationsView, print and email guest foliosDrive electronic key cuttingCapture electronic signatures or print registration cardsView guest messages, traces & notesUpsell and upgrade guestrooms"Club Quarters Hotels have long been an innovative user of Springer-Miller's solutions and we're excited to see them embrace the guest-service opportunities available with our mobile PMS. This solution gives Club Quarters the opportunity to service guests as they arrive for check-in in the lobby, increasing guest satisfaction." commented Michelle Young, Senior Director of Major Accounts.About Club Quarters HotelsClub Quarters are full service hotels designed for business in prime city center locations in the U.S. and London. Organizations become members to save through low fixed rates, available 365 days a year, even when a city is full. Our members' business travelers experience a warm, club-like atmosphere, many complimentary services and amenities, low rates for both business and leisure travel, and the opportunity to join our rich member loyalty program, Gold Rewards. www.clubquartershotels.comAbout Springer-Miller SystemsSpringer-Miller Systems provides premier software solutions for the finest hotels, resorts and spas worldwide. Springer-Miller Systems offers the SMS|Host Hospitality Management System, the first guest-centric and fully-integrated property management system, and SpaSoft(r), a dynamic activities management and scheduling software solution for luxury spas.Visit for more information.

Aptech Computer Systems Launches Mobile Targetvue for Company Performance Access at HITEC

Aptech ·20 June 2016
Aptech Computer Systems will launch the newest version of its Targetvue Budgeting and Forecasting system at HITEC 2016, booth 719 in New Orleans. The latest Targetvue version provides an intuitive look and feel for the enterprise budget and forecast system. Aptech will also demonstrate its PVNG enterprise back office system with graphical user interface that simplifies hotel accounting. Aptech is the leading provider of hotel management software for business intelligence, budgeting, and enterprise financial accounting. More than 4,500 properties and hotel corporations standardize their financial accounting and decision making on Aptech hotel management software solutions. Click here for more on Aptech's products and services."The latest Targetvue version gives hotel company managers remote and mobile internet access to their property and corporate budgets and performance data anywhere," said Jill Wilder, Aptech vice president. "The system is based on the powerful new Prophix web platform. New features include self-service dashboards for fast data access. The system also offers universal browser accessibility via Chrome, Firefox, Internet Explorer, Edge and Safari for remote/mobile executive access to company performance."Aptech will also demo its PVNG Enterprise Back Office System. The accounting software is compliant with the 11th edition of AHLA's Uniform system of accounts for the Lodging Industry. "PVNG is built from the ground up for the web," said Troutman. "Company data and the system itself may be hosted by either Aptech or a hotel operator. The new system handles transactions and posting fast and easy. PVNG is a compact enterprise accounting system that is easy to learn and use. It is feature rich to accommodate the accounting needs of virtually any hotel company."About Aptech Computer Systems, Inc.Aptech Computer Systems, Inc., based in Pittsburgh, Pennsylvania, is the only provider of a fully integrated enterprise accounting, business intelligence and planning ecosystem to the hospitality industry. All of its clients are companies like yours, which own or manage hotels. Its solutions help customers at both the corporate and property levels understand their financial and operational data for faster goal achievement.The company is renowned for introducing business intelligence into the hotel industry, and offers a solid resource of hospitality professionals. Aptech is an IBM Software Value Plus partner and Premier Solution Provider.Incorporated in 1970, Aptech's state-of-the-art back office, true business intelligence and enterprise planning solutions are 100% hotel specific. Solutions include Profitvue(r), Execuvue(r), Webvue(r) and Targetvue. Clients comprise over 3,500 properties - including large chains, multiple-property management companies and single-site hotels. Execuvue and Profitvue are registered to Aptech Computer Systems, Inc. All other trademarks are owned by their respective holders. For more information please visit

Kaba Presents its Saflok Next-Generation Software, AMBIANCE at HITEC

dormakaba ·14 June 2016
MONTREAL, QC, CANADA - Kaba, the provider of Saflok and ILCO electronic door locks, will present its new AMBIANCE access management software at HITEC in New Orleans, June 20-23. AMBIANCE embraces industry best practices to deliver return on investment through shorter and easier training sessions and reduced support requirements. The system is scalable to fit practically any budget and manages Kaba's BLE, RFID, and magstripe hotel guest access systems for properties with 10 to 10,000 rooms. AMBIANCE's intuitive operation workflows simplifies training and support to reduce cost for users. For more information on Kaba electronic locks, click here."AMBIANCE is Kaba's leap into the future of access management software," said Barbara Krzywoszanski, AMBIANCE product manager. "The system is designed to be scalable based on property size and provides a variety of deployment options. We created a user-friendly, guided workflow environment that adapts to a variety of operational needs that includes both Windows and iOS operating systems. AMBIANCE is easy to use and maintain to reduce IT costs and help hotels deliver a best-in-class guest experience." The system is based on the HTML5 user interface that is adaptable for both desktop and mobile use. "As properties move to a mobile technology strategy, Kaba will easily meet their needs," Krzywoszanski said.Designed for the end user: 'AMBIANCE takes care of you instead of you taking care of it'AMBIANCE includes a library of web services that enable clients to add active controls to 3rd party systems like PMS, EMS, or other solutions. The system's ease of use lets operators manage their key security requirements themselves. "We designed AMBIANCE with the end user in mind," said Krzywoszanski. "Its friendly user interface makes it easy to implement and manage. AMBIANCE takes care of you instead of you taking care of it"Smooth installation. Trusted, 'excellent' Kaba supportAMBIANCE is currently in use at Hotel Giraffe in New York City. "We first installed Kaba's Saflok door locks when we opened Hotel Giraffe in 1999. We trust Kaba because their locks have performed very well. When it was time to upgrade we turned to Kaba," said Hotel Giraffe General Manager Peter Velk. "We were pleased Kaba suggested we implement their new AMBIANCE software platform and BLE-ready RFID locks. The installation was very smooth and their support is excellent."Kaba - Beyond SecurityUnder the Kaba brand, dorma+kaba Group offers innovative products, systems and services that make it a leading provider of high quality access management solutions, locks, cylinders, physical access systems, enterprise data and time recording, and hotel access systems. The brand is also the global market leader for high security locks. For more than 150 years, Kaba has set trends in security and beyond - in terms of functionality, convenience, and design - always with a focus on optimum value to customers. Kaba provides the Saflok and ILCO electronic locking solutions. dorma+kabaThe merger of the businesses of Kaba Group, headquartered in Rumlang (Switzerland), and Dorma Group, based in Ennepetal (Germany), was completed on September 1, 2015. Together, dorma+kaba is one of the top 3 global companies in the market for security and access solutions, with pro forma sales of over CHF 2 billion, and around 16,000 employees.(formerly: KABN / KABNE)Further information at www.dormakaba.comFor more information on Kaba and its products, please contact Dena Reyes at (800) 999-6213 or email

In A Changing Vendor Landscape, Independents Value Maestro PMS Partnership, Stability, Longevity

NORTHWIND-Maestro · 1 June 2016
The hospitality industry's tech vendor landscape is changing rapidly. For many operators, particularly independents, this can bring challenges. Vendor transition often means working with an unfamiliar support team, entering into a new software license agreement, and in some cases implementing a new hotel management system at contract renewal. None of this benefits a hotel or its guests. A property management system is an integral part of hotel management operations. Vendor stability is essential."When a tech vendor changes hands, it affects the independent operators using their systems," said Warren Dehan, President of Maestro PMS. "Interruption in vendor service and revised contract terms are serious matters that detract from the business of running a hotel. Reliance on a stable hotel management system from a trusted tech provider with 24/7 North American support is important for independents. Many of our clients have been with us for more than 20 years. We feel this is the result of great products, our high level of continually expanding support and e-learning services and the long-term value of Maestro as a wise business investment. Maestro's version upgrades are included in our annual support at no additional cost and always have been."Maestro PMS has over 35 years of stability and system development experience for independents. "We understand the independent hotel industry and the products and services they provide to their guests. We develop systems that meet the needs of independents. Maestro listens to its clients to grow our products in that direction. This is an important combination," Dehan said. "We additionally provide flexible system access options, allowing operators to use both Maestro Web Browser and Windows versions in one single property install; our clients are not forced to choose between the two."Operators also have the option to implement an on-premise Maestro solution or a cloud hosted system. Each receives the same robust feature-equivalent Maestro system with all of its proven capabilities. This also includes the latest cutting edge hotel management tools and features, including mobile apps and social media integration, as well as the choice to build their system modularly while still sharing a central guest profile across modules and properties. Maestro PMS continues to operate under consistent ownership with the second and third generations of the founders working closely with hundreds of independent operators.The Legacy Hotel and Conference Center in in Louisville, Kentucky is a 14-year Maestro client. Kara Bloom, Assistant General Manager said, "We use Maestro Property Management for front office operations and ResWave for online direct booking. We have been very happy with how Maestro's support team responds to questions. They are always available and this is a big help to keep our operation running smoothly."Lake Blackshear Resort and Golf Club installed Maestro in 2003. Today the Resort uses Maestro Front Office, ResWave online booking engine, and Maestro Sales and Catering. "We like the Maestro system. It is reliable and easy to use. We have continued to use Maestro for 13 years because it is good for our property," said Kathy Hinds, Reservation Manager.The Maestro Enterprise Property Management hotel software suite of 20+ solutions is the industry's most robust and well supported system for independent hotels, resorts, and multi-property groups. Click here for more information on how to reserve, engage and socialize with Maestro PMS.For more information on Maestro PMS or for a demo of the Maestro Property Management Suite, please contact Maestro PMS at 1.888.667.8488 or email Maestro Property Management Solution Enhance guest service, improve efficiency, and maximize online and offline revenue with Maestro PMS, the industry's most robust and flexible resort software and boutique hotel software solution empowering leading full-service hotels, luxury resorts, multi-property groups, conference centers, and vacation rental properties. Solutions include Front Office (PMS), Accounts Receivable, Analytics and Business Intelligence, Sales and Catering, Multi-Property Management, Condo Owner Management with Owner Web Portal, Spa and Activities, Web Booking Engine, Real-Time Yield Management, Dynamic Packaging, CRM, Guest Experience Measurement, CRO, GDS/OTA Two-Way Integration, Membership, Work Orders, Fine Dining and Retail POS, and Concierge. Maestro PMS is database independent and may be deployed on-premise or in the Cloud via Windows, Linux, and Browser-based platforms.About Maestro PMS Maestro PMS is recognized in the hospitality industry for its standard-setting Diamond Plus Service and robust integrated Maestro resort and hotel software technology. With more than 35 years' experience dedicated to developing technology solutions for the hospitality industry, Maestro PMS is a partner who understands you need a scalable, flexible PMS that works the way you do. Maestro applications are engineered for operators who need to manage their enterprise in a real-time environment for the utmost operational efficiency, productivity, control, and profitability.


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