Crisis or Opportunity?

Club Benchmarking · 26 Mar

Over the coming weeks and months, clubs will be faced with lost revenue due to sustained closures and challenges related to retention of staff and me

Guiding Your Board Through an Economic Downturn
Guiding Your Board Through an Economic Downturn

Club Benchmarking · 20 Mar

Prior to joining Club Benchmarking as CEO in 2017, I enjoyed a wonderful career in club management that began in 1984. Along the way I had the benefi

Diagnosis: Chronic Senioritis

Club Benchmarking · 5 Mar

Is your "Senior" membership category out of balance? How are fees and policies related to that category impacting the club's financial health?

Preparing Your Club for the Future: The Time to Start is Now
Preparing Your Club for the Future: The Time to Start is Now

Club Benchmarking · 30 Oct

Recently, we came across a 2014 article in the McKinsey Quarterly that captured our attention with its relevance. “Building a Forward-Looking Board”

Ready to Build a Bright Future for Your Club?Just Say NO to DIY Capital Reserve Study

Club Benchmarking · 18 May

Medical advancements like joint replacement have made it remarkably easy for aging club members to rebuild their crumbling physical infrastructure wi

Satisfaction vs Loyalty: What's the Difference?
Satisfaction vs Loyalty: What's the Difference?

Club Benchmarking · 13 Apr

IMember satisfaction and member loyalty are related, but the terms are not interchangeable. Ask yourself this question… Are your club’s most loyal me