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Hospitality associations celebrate graduation of youth leaders·Requires Registration · 7 August 2018
The American Hotel & Lodging Association (AHLA) and the American Hotel & Lodging Educational Foundation (AHLEF)—in partnership with the California Hotel & Lodging Association (CHLA), Hotel Association of Los Angeles and Grads of Life, a national nonprofit—recently gathered to celebrate the first graduating class of 27 local youth who received training in a hospitality industry program with local community-based organizations LeadersUp and iFoster.

Marriott RevPAR Grows 4% in Second Quarter·Requires Registration · 7 August 2018
Marriott International Inc.’s RevPAR grew 4% in the second quarter. Net income also grew 25% year over year.

Seeking Peace of Mind? Robots to the Rescue·Requires Registration · 7 August 2018
If you’ve read my editor’s notes, you know that I sometimes use this space to share something I’ve just discovered with you. If it makes me stop and think, “Wow,” then that need to tell someone—everyone—about it takes over.

Hilton Grand Vacations to Get First Chicago Property; More Deals·Requires Registration · 7 August 2018
From sales, to a refinancing and a rebranding, here’s what to know on recent transactions around the globe.

Instaroom Launches New Messaging Platform for Hoteliers·Requires Registration · 7 August 2018
Booking isn’t always a seamless process for guests, especially when special accommodations are involved. Many guests look beyond direct channels—to OTAs, travel agents and competitors. A new messaging ecosystem for hoteliers is looking to change that behavior by keeping prospective guests on the page.

At Aloft Hotels, Emerging Artists Reach for the Stars·Requires Registration · 7 August 2018
Ed McMahon, host of a popular talent showcase that aired on TV in the 1980s, once said, “shoot for the stars, even if you miss, you’ll be among the stars.” During the TV show’s 12-year run, vocalists, models and dancers vied for the opportunity to be discovered and a shot at stardom.

Fortis Payments Helps Hoteliers Mitigate Chargebacks·Requires Registration · 7 August 2018
Chargebacks, where purchases are disputed by the customer and the transaction is reversed, is a part of doing business. The federal Fair Credit Billing Act gives consumers the right to dispute fraudulent charges, but what happens when hotels are on the receiving end of this practice?

At Cambodia's Jaya House River Park, a Focus on Changing Lives·Requires Registration · 7 August 2018
Each one, teach one. It’s an African-American proverb that has its roots in slavery, a time when the enslaved were denied an education. When a vital life skill such as reading or writing was learned, it was their duty to teach another person.

Ashford Hospitality Trust's RevPAR Up 2.3% in Q2·Requires Registration · 5 August 2018
Ashford Hospitality Trust Inc. achieved an increase in RevPAR, up 2.3% for the second quarter, and refinanced 56 hotels for $2.3 billion. In addition, the REIT entered into an enhanced return funding program with Ashford Inc. and completed the acquisition of Hilton Alexandria Old Town for $111 million.

Buying & Selling: Six Hotel Deals to Know·Requires Registration · 5 August 2018
Who’s buying and selling? Here’s a look at the latest hotel deals made across the U.S.

Study: Marriott Claims Top Spot in Brand Health·Requires Registration · 5 August 2018
YouGov has released its annual review of the overall brand health of 1,630 brands tracked daily by the YouGov BrandIndex. The review measures overall brand health by calculating the average of six metrics—impression, value, quality, reputation, satisfaction, and recommend.

More Brands to Ditch Plastic Straws·Requires Registration · 5 August 2018
Plastics are being phased out in the hospitality industry with a push toward more sustainable, economically friendly products. Here are some companies making the switch.

Unemployment Rate Edges Down to 3.9% in July·Requires Registration · 3 August 2018
U.S. job growth is improving as companies added 157,000 jobs in July, and the unemployment rate fell slightly to 3.9%, according to the U.S. Bureau of Labor Statistics. Gains were seen in professional and business services, manufacturing, healthcare, and social assistance.

Hotels Rebrand in Montana and Texas·Requires Registration · 3 August 2018
A hotel in the capital of Montana coverts to a Marriott property, plus a Quality Inn rebrands in Texas.

Study: Brazil-Resident Members Travel Often, Own Timeshares·Requires Registration · 2 August 2018
Interval International, a vacation services provider, revealed that 60% of its Brazil-resident members reported traveling domestically at least one week per year and more than 50% said they travel internationally one week or more per year. Approximately half indicated that they own at least two weeks—or the equivalent of two weeks in points—of vacation time.

Preferred Hotels & Resorts Adds 22 Member Hotels·Requires Registration · 2 August 2018
Preferred Hotels & Resorts adds 22 new member hotels, resorts, and residences to its curated collection of more than 700 properties around the world. From a 35-acre private island luxury resort in the Maldives and a new opening in Paris to the brand’s first-ever hotels in Quebec City, Apulia, Italy and Malaga, Spain, each of these new member properties—which joined between April-June of this year—cater to travelers who seek singular luxury travel experiences.

Employment Watch: Jobs, Wage Growth Slow in July·Requires Registration · 2 August 2018
The Paychex | IHS Markit Small Business Employment Watch for July shows slight declines in the rates of small business jobs and wage growth. At 99.34 in July, the Small Business Jobs Index is down 0.63% year-over-year. Hourly earnings growth stands at 2.42%, up $0.63 from a year ago. Since last July, hourly earnings growth has slowed 0.54%.

San Francisco Hotel Adds Green Amenities, More U.S. Renovations·Requires Registration · 2 August 2018
Properties across the U.S. are revamping spaces, adding environmentally friendly amenities and offering local insights.

Hotel Business' Jay Schultz Passes Away·Requires Registration · 1 August 2018
It is with great sadness that ICD Publications announces the passing of James (Jay) Schultz, SVP, Hospitality Group, which includes the Hotel Business and InspireDesign media brands. Schultz had been battling complications from a long illness, and passed away on August 1, 2018. He was 54.

Six Hyatt Place Properties Updated; More Renovations...·Requires Registration · 1 August 2018
Properties across the country have received million-dollar updates, including six Hyatt Place properties managed by Phoenix American Hospitality (PAH) Management.

Hyatt Launches Wellness Platform for World of Hyatt Members·Requires Registration · 1 August 2018
As part of its “ongoing commitment to caring for guests’ wellbeing,” Hyatt launched Find, an extended way for eligible World of Hyatt members to earn and redeem points on experiences. Find provides a unique, curated selection of exclusive experiences focused on enhancing the mind, body and spirit, both during and outside of hotel stays. Eligible members have the option to purchase experiences offered in the U.S. with cash and can earn 10 World of Hyatt Base Points per $1, or redeem World of Hyatt points for experiences worldwide.

Chinese Outbound Real Estate Investment Volume Slumps·Requires Registration · 1 August 2018
In Q2, Mainland Chinese real estate investment overseas (MCREIO) continued to trend downward with just $4.3 billion being deployed, according to the latest “China Outbound Investment” report released by Cushman & Wakefield.

Are Allergens Ruining Your Guest Experience?·Requires Registration · 1 August 2018
More than 50 million Americans experience allergies, and allergy season is getting longer and getting worse each year. In fact, the United States Environmental Protection Agency (EPA) has stated that indoor air pollution is one of the top five environmental dangers. Pollen, pet dander, and dust mites could be causing allergic reactions in guestrooms.

Lee Dushoff Passes·Requires Registration ·31 July 2018
Lee Dushoff of Hotel Partners died on July 28 here. He was 80.

Apple Leisure Group Grows Pipeline in 2018 First Half·Requires Registration ·31 July 2018
Apple Leisure Group (ALG) added 12 projects (new-construction and re-brandings) to its portfolio in the first half of the year, in seven locations across Mexico, the Caribbean and Europe. The number of rooms added to its development pipeline is equivalent to 50% of its existing inventory.

Marchex Institute Study: How Poor Call Handling Affects Volume of Customers·Requires Registration ·31 July 2018
Marchex released a series of reports that measure the call-handling performance of hotel and cruise brands. By analyzing 5.8 million calls to 13 hotel brands and 84,000 calls to four cruise lines, the Marchex Institute identified key call handling challenges the industries are facing, resulting in lost sales opportunities and negative customer experiences.


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