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Best Western Hotels & Resorts Partners with Givex

Lodging Magazine· 3 April 2019
Givex, a cloud-based customer engagement solution that helps to streamline business operation from end-to-end, has announced its partnership with Best Western Hotels & Resorts, a global hospitality company with over 4,500 hotels and resorts in nearly 100 countries and territories worldwide. Best Western will use the Givex gift card platform to issue and redeem Best Western Travel Cards globally. As part of the partnership, Givex will provide 24/7 support and fulfillment for all Best Western locations.

Deloitte: CFOs Anticipating a Slowdown, But Not a Recession

Lodging Magazine· 3 April 2019
Deloitte today released the results of its CFO Signals survey for Q1 2019, which tracks the thinking and actions of CFOs who work for North America’s largest and most influential companies on a quarterly basis. Since 2010, the report has provided insights into the business environment, company priorities and expectations, finance priorities, and CFOs’ personal priorities.

Deal Report: Nine Hotel Acquisitions and Financings

Lodging Magazine· 3 April 2019
Wexford Lodging Advisors and Trinity Private Equity Group acquired the 138-suite DoubleTree Suites by Hilton Nashville Airport. The joint venture will invest approximately $2.5 million to upgrade the property by the year’s end. HVMG will continue to operate the hotel. The three-story, all-suite hotel is two miles from Nashville International Airport.

Apple Hospitality REIT Sells Nine Hotels for $95 Million

Lodging Magazine· 2 April 2019
Apple Hospitality REIT recently announced that it completed a nine-hotel portfolio sale for a total sales price of $95 million on March 28, 2019. The company used the sale proceeds to reduce the outstanding balance of its revolving credit facility and anticipates recognizing a gain on the sale in the first quarter of 2019.

Sharp Demand Growth Drives Record-High Occupancy for U.S. Airport Hotels

Lodging Magazine· 2 April 2019
As demand in the U.S. airport hotel market continues to rise, will the pricing power of hotels begin to accelerate? The STR analyst team answered that question and more with five insights into airport hotels in the United States.

Offering Wellness Choices Is the Ultimate Strategy in Guest Personalization

Lodging Magazine· 2 April 2019
In 2019, the pursuit of higher levels of guest personalization in the hotel industry may feel like an overused or tired objective. After all, we heard about the need to provide higher levels of personalization for nearly a decade. While some argue, rightfully so, that the increasing role of technology in the guest experience provides a wealth of opportunity to increase personalization, at the most fundamental level, personalization still means finding a way to better meet the individual needs and wants of guests, with or without the use of technology.

For In-Room Technology, Look to the Living Room

Lodging Magazine· 1 April 2019
Connected technology is advancing quickly and hotels must be ready to meet or exceed the experiences guests have in their homes. Consumer trends show that guests expect a multiple device experience integrated seamlessly with the in-room technology. Those expectations include but are not limited to streaming, voice assistants, and environmental controls.

Back To Basics: Elevating the Guest Experience Starts With Mastering the Essentials

Lodging Magazine· 1 April 2019
Hotel guests have never been happier. That’s not just a lofty statement—it’s a trend that J.D. Power reported in its 2018 North American Hotel Guest Satisfaction Index. Overall satisfaction jumped eight points last year, landing at 825 on a 1,000-point scale. “Hotels are in a good place,” Jennifer Corwin, senior manager of consumer insights for global travel and hospitality and digital practices at J.D. Power, says. “There’s a lot of product improvement: guestrooms are getting updated and lobbies and exterior facades are becoming more modern.”

HFTP Research Sheds Light on Hotels' Pre-Opening Budgets and IT Timelines

Lodging Magazine· 1 April 2019
A newly released HFTP study—Pre-Opening Expenditures in Hospitality—investigates pre-opening budget timelines and procedures in the hospitality industry. Commissioned by Hospitality Financial and Technology Professionals (HFTP) and authored by Agnes DeFranco, Ed.D., CHAE and Arlene Ramirez, MBA, CHAE, CHE, CHIA of the Conrad N. Hilton College, University of Houston, and Tanya Venegas, MBA, MHM, CHIA, director of customer success at HotStats, the study aims to clarify understanding of the optimal pre-opening processes and components across hotels of a variety of types, sizes, and geographic locations.

J.D. Power: Travel Industry Apps Lag in User Satisfaction

Lodging Magazine·29 March 2019
As travel apps rapidly replace everything from boarding passes to car rental and hotel room keys, many such apps are falling short of user expectations, according to J.D. Power’s inaugural U.S. Travel App Satisfaction Study, which was released this week.

Kimpton Hotel Monaco Chicago Renovates Rooms and Lobby

Lodging Magazine·29 March 2019
Kimpton Hotel Monaco Chicago will finish transforming its 191 guestrooms, 22 suites, and lobby later this spring. With the Chicago Riverwalk visible from the hotel’s window seats, the redesign takes inspiration from Lake Michigan.

Hotels Among the Best Places To Work for LGBTQ Equality

Lodging Magazine·29 March 2019
Human Rights Campaign (HRC) recently released its 2019 Corporate Equality Index (CEI), a national benchmarking tool on corporate policies and practices pertinent to lesbian, gay, bisexual, transgender, and queer (LGBTQ) employees. This year, the report named 571 businesses out of 1028 participants as “Best Places to Work for LGBTQ Equality.”

David Kong Marks 15 Years as Best Western CEO

Lodging Magazine·28 March 2019
David Kong is celebrating his 15th year as president and CEO of Best Western Hotels & Resorts—becoming the longest-running CEO of a top 10 major hotel chain.

Three Hotel Execs on What's Ahead

Lodging Magazine·28 March 2019
Hotel development and investment executives share where they think we are in the lodging cycle and their positioning for 2019.

Hotel Industry Announces $75,000 Grant To Recruit Orlando Youth Into Hospitality Careers

Lodging Magazine·28 March 2019
Today, the American Hotel and Lodging Association (AHLA), the American Hotel and Lodging Educational Foundation (AHLEF), and the Florida Restaurant & Lodging Association (FRLA) are partnering with Orlando Mayor Buddy Dyer to announce a grant commitment of $75,000 to help two Orlando community-based organizations—Second Harvest and After-School All-Stars—recruit individuals to join the growing hotel industry.

Millennium Hotels & Resorts Launches Corporate Booking Product

Lodging Magazine·28 March 2019
Millennium Hotels & Resorts launched a corporate bookings product, Millennium for Business. Breathing new life into its previous offering, Business Direct, the new digital program has been created for small and medium-sized enterprises (SME), empowering them to manage team travel with flexibility and ease.

ALHI Adds Three Wisconsin Hotels as Members

Lodging Magazine·27 March 2019
Associated Luxury Hotels International (ALHI), which serves as a global sales force for a collection of luxury independent hotels and small luxury brands, has increased its domestic portfolio with the addition of three new properties in the Midwest. In downtown Milwaukee, the AAA-Four Diamond Pfister Hotel joins the ALHI City Collection, and the soon-to-open Saint Kate–The Arts Hotel will be added to the ALHI Boutique Collection. In Lake Geneva, the AAA-Four Diamond Grand Geneva Resort & Spa joins the ALHI Golf Collection. All three Wisconsin properties are owned and managed by Marcus Hotels & Resorts, a Milwaukee-based hotel management company.

This Week's Hotel Deals

Lodging Magazine·27 March 2019
Driftwood Acquisitions and Development (DAD) has entered the California market with its $85.7 million acquisition of the 353-key Marriott Mission Valley in San Diego. The firm also intends to develop a second hotel on the southwest corner of the same site, with construction beginning in 2021. DAD is inviting accredited investors to co-invest in this hotel through its syndication platform, which allows clients to invest in institutional-quality, fully-financed, income-producing hotel projects in the United States.

A Tent Above: The Appeal of Glamping for Both Guests and Owners

Lodging Magazine·27 March 2019
Glampique-Boutique Glamping Founder David Levine did a lot of traveling during his years as a working musician. “I was a saxophonist for 15 years in New York and also played cruise ships. I’ve been to over 60 countries and biked around about 20 of them,” he says. Yet, wherever in the world he was—Europe, China, Alaska—what he loved most was the scenery. He says his very favorite part of the day was finding the perfect place to camp out for the night. “About an hour before sunset, I’d start looking, and when I found a great place, I’d pitch my tent and watch the sunset.”

Radisson Rewards Expands Portfolio of Airline Partners

Lodging Magazine·27 March 2019
Radisson Rewards, the global rewards program of Radisson Hotel Group, has expanded its portfolio of airline partners to allow Radisson Rewards members to redeem their points with over 35 airlines, as of March 1, 2019.

Revenue Is Rising, But Collecting Is More Challenging

Lodging Magazine·26 March 2019
According to STR, U.S. hotels achieved all-time high levels of occupancy, ADR, and RevPAR in 2018. While a record number of guests are staying at hotels and revenues are flowing in, the ability to collect these funds is starting to become more of a challenge.

Uber for Hotel F&B: Live! Casino & Hotel in Hanover Rolls Out App-Based Drink Delivery

Lodging Magazine·26 March 2019
Door-to-door delivery services in food, transportation, and groceries are more ubiquitous than ever before. The hospitality industry has been tapping into this trend of location- and app-based ordering across hotels, resorts, and casinos. Live! Casino & Hotel in Hanover, Md., has created a platform that allows guests to order beverages through the My Live! Rewards mobile app and have drinks delivered to their location. The program will be rolled out to the entire casino floor in an upcoming version of the app.

Optimism Reigns at the 2019 Hunter Hotel Investment Conference

Lodging Magazine·26 March 2019
Last week, more than 1,800 hospitality professionals—from architects to brokers to franchisors to investors—converged on the Atlanta Marriott Marquis for the 2019 Hunter Hotel Investment Conference. This year’s conference was marked by an air of optimism, with experts in all areas of the industry predicting that the long period of prosperity that hoteliers have enjoyed for the past few years will continue—albeit at a slower pace.

Diversity & Inclusion Award Recipient Norman Jenkins Reflects on His Career

Lodging Magazine·25 March 2019
Capstone Development founder, president, and CEO Norman K. Jenkins recalls “it wasn’t unusual to be the only person of color in the room” during countless meetings while ascending through the management ranks of his corporate career. Jenkins spent five years with McDonald’s prior to joining Marriott International, where he spent 16 years.

Mumford Company Forecasts Strong First Half of 2019 for Hotel Deals

Lodging Magazine·22 March 2019
Mumford Company, a full-service hospitality brokerage advisory firm since 1978, is forecasting robust sales results for the first and second quarters of 2019. They anticipate companywide transaction metrics including average deal size and per unit pricing to continue the increases seen over the last few years.

Check Out: Studio Allston Hotel's Drink in the Cosmos Suite

Lodging Magazine·22 March 2019
Located on the banks of the Charles River in the Allston neighborhood of Boston, Studio Allston brings a contemporary flavor to the area, combining history and community to cultivate a hotel stay unique to the property. The hotel highlights dramatic art installations from more than 20 artists currently in spaces including the lobby, bar, meeting areas, and guestrooms. Isenberg Projects, which directs the art throughout the property, assisted in selecting which artist’s work would be displayed and where.

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