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TradeWinds Island Resorts Undergoes $13 Million Guestroom Renovation

Lodging Magazine· 2 November 2018
The TradeWinds Island Resorts on St. Pete Beach, Fla., is currently undergoing a more than $13 million room renovation at both its Island Grand and Guy Harvey Outpost properties. The Island Grand room renovation will begin with 288 rooms in the Jacaranda building this fall, with all rooms slated to be redone by February 2019. All 211 rooms at Guy Harvey Outpost are currently being revitalized.

Logan Hotel General Manager JoAnn Wrenn on Paying It Forward

Lodging Magazine· 1 November 2018
JoAnn Wrenn is the general manager of The Logan Hotel, where she oversees all day-to-day operations of the 391-room address on Logan Square in downtown Philadelphia, including departmental management, sales and marketing, recruitment, and ensuring an authentic hospitality experience for guests visiting Philadelphia. According to Wrenn, she got into the business by chance, but has since built a fulfilling career by choice—with the help and support of numerous mentors and colleagues whose caring and compassionate leadership style she strives to emulate.

Hotels Add Vehicles To Room Packages To Enhance Guests' Stays

Lodging Magazine· 1 November 2018
Between planes, trains, rental cars, bike shares, and ridesharing apps, travelers have more options than ever for getting from point A to point B. Even so, for guests staying at a hotel without their own vehicle, not all attractions are easy or affordable to get to. To help guests enjoy a scenic drive or an afternoon road trip, some hotels have begun offering room packages that include a set of wheels.

When Illness Strikes Out-of-Town Guests

Lodging Magazine· 1 November 2018
Even the most careful of vacation plans rarely take into consideration what to do in case of unexpected illness or injury. While serious accidents and health emergencies require immediate in-person medical attention, many—including sunburn, food poisoning, sinus or urinary infections, or the flu—can often be conveniently and appropriately addressed through remote consultation with a telehealth medical professional qualified to dispense advice and prescribe treatments.

Four Hospitality Leaders Give Tips on Connecting with Congress

Lodging Magazine·31 October 2018
During the 2018 Legislative Action Summit, hospitality industry leaders from AHLA and the AAHOA shared their advice for hoteliers when meeting with elected officials and the importance of sustaining ongoing relationships with members of Congress.

Building the Largest Travel Data Co-op in the World

Lodging Magazine·31 October 2018
Earlier this year at the NYU International Hospitality Industry Investment Conference, Marriott CEO Arne Sorenson described a battle that hotels are fighting on all fronts with technology companies like Google, Amazon, and Facebook. “We are in an absolute war for who owns the customer,” Sorenson said, adding that these “digital empires” are constantly seeking ways to monetize their relationships with customers. In a world where data is often collected without permission and shared without attribution, data ownership is a principle that travel data co-op ADARA takes very seriously.

Top 25 Most Haunted Historic Hotels of 2018

Lodging Magazine·31 October 2018
Historic Hotels of America has over 300 hotels with long and storied histories representing over 36 decades in American history. From a former Carmelite convent to hotels that are adjacent to battlegrounds and a hotel that was once a morgue, many of these hotels have heard reports of “spirited” guests who, according to visitors and staff, continue to haunt the halls long after they have checked out.

Smaller Hospitality Events Focus on Content and Colleague Connections

Lodging Magazine·30 October 2018
When Russ Savrann was a young professional, his grandfather gave him sound business advice in the form of stories about his early years in the shoe industry. During that time period, anyone attending industry shows was traveling by train.

The Inside Inn Was the World's Largest Hotel During the 1904 St. Louis World's Fair--Then It Was Torn Down

Lodging Magazine·30 October 2018
Ellsworth Statler, the legendary American hotelier, was a visionary who applied late 19th and early 20th century advances in technology and modern business systems to hotel operations. In applying these modern efficiencies while simultaneously maintaining the comforts and elegance that customers expected, Statler helped create the most successful American hotel chain of the first half of the 20th century.
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Volara Creates Accuracy Engine for Amazon's Alexa

Lodging Magazine·29 October 2018
Guests each have their own colloquialisms and accents, and verbally convey their intents to hotels in a myriad of ways. Volara has developed a patent-pending Accuracy Engine to help Amazon’s Alexa better interpret hotel guests’ commands and requests appropriately and with greater precision. The technology leverages data sets, contextual awareness, artificial intelligence (AI), and machine learning to reduce errors and increase guest satisfaction.

Study Reveals How to Bridge the Personalization Gap to Meet Traveler Demands

Lodging Magazine·29 October 2018
Emerging technologies have created opportunities for those in the hospitality industry to offer seamless, context-relevant, and personalized experiences. However, a new survey commissioned by Mindtree—“Expectations vs. Reality: How to Better Serve the Connected Traveler”—analyzed responses from more than 2,000 U.S consumers and found that, despite the advancements in digital experiences, many travel brands lack a holistic view of the customer and struggle to accurately personalize their offerings.

How Opportunity Youth Can Help Fill the Hotel Employment Gap

Lodging Magazine·29 October 2018
With summer ending, many young adults have returned to school. Yet, there are nearly six million “opportunity youth”—that is, young people between the ages of 16 and 24 who are out of school and out of work, but who possess the drive and resilience to succeed in the workplace.

Tribute Portfolio Creates 'Friendsgiving' Packages

Lodging Magazine·26 October 2018
Tribute Portfolio, Marriott International’s newest collection brand, has created a Friendsgiving package at participating U.S. hotels, reimaging traditional Thanksgiving celebrations with a hint of wit and whimsy among friends.

TripAdvisor Names the 'Most Excellent' Hotel Chains in the World

Lodging Magazine·26 October 2018
TripAdvisor this week announced the “Most Excellent” hotel chains that have the highest percentage of TripAdvisor Certificate of Excellence recipients globally. Now in its eighth year, the Certificate of Excellence is given to accommodations, as well as other travel businesses, that deliver great service and consistently achieve high traveler reviews on TripAdvisor.

Idaho-Based Grove Hotel Renovates Lobby and Adds New Restaurant

Lodging Magazine·26 October 2018
A distinctive landmark in downtown Boise for 20 years, the locally-owned Grove Hotel has revealed its lobby renovations and re-designed restaurant. The new restaurant’s name, Trillium, is a nod to a native flower and the restaurant’s use of locally-inspired, regionally sourced products.

Awareness and Training Are Key in Combating Human Trafficking

Lodging Magazine·26 October 2018
When I first started working at the American Hotel & Lodging Association (AHLA), I received a call from a Senate office asking what our industry was doing about human trafficking. Even though I had worked on trafficking issues as a staffer on Capitol Hill and knew that trafficking was a major issue in the United States—the International Labor Organization estimates that 40.3 million people are currently living in trafficking or exploitative situations; one in four of those victims are children—I was honestly confused as to why they were calling me. When I started investigating, I discovered why the issue was so important to the hotel industry, and just how much we were indeed doing to prevent and combat trafficking.

Top 20 U.S. Cities for Halloween in 2018

Lodging Magazine·26 October 2018
This year, U.S. spending on Halloween-related expenses are projected to reach $9 billion, according to a recent report by WalletHub. The personal-finance website recently released its 2018 Best Places for Halloween report, comparing the 100 largest U.S. cities across 20 key metrics ranging from the number of candy and chocolate stores per capita to the average price of a Halloween ticket and the share of potential trick-or-treat stops.

CBRE Research Provides Forecast Into Austin's 2019 Hotel Market

Lodging Magazine·24 October 2018
New hotel rooms coming onto the U.S. market shouldn’t be a concern for established hotel operators because demand will continue to exceed moderating new-supply levels through 2019, according to CBRE Hotels’ Americas Research’s recently released September 2018 Hotel Horizons forecast report.

Travelport and IBM Partner on Blockchain, AI

Lodging Magazine·24 October 2018
Travelport, a travel commerce platform, this week announced it is expanding its longstanding partnership with IBM. Travelport has completed a proof of concept to streamline the validation, distribution, and settlement of hotel content between its own platform, travel agencies, and hotels through IBM Blockchain. Separately, Travelport is turning to the IBM Watson Data Platform to personalize customer experiences with new tools and traveler recommendations.

Mag Mile Capital Finances $32.05 Million for Three Hotels

Lodging Magazine·24 October 2018
Mag Mile Capital has arranged financing for three hotel properties including a Holiday Inn Express in South Carolina, a Hampton Inn & Suites in California, and an IHG select-service hotel also in California. The loans were originated by Associate Vice President Suraj Desai and serviced and closed by Ian Carlos, Mac Dobson, and Heather Madsen, respectively.

Checking In With Ashford Hospitality Trust CEO Doug Kessler

Lodging Magazine·24 October 2018
Ashford Hospitality Trust recently launched Ashford’s Enhanced Return Funding Program, a first of its kind in the public REIT space. LODGING caught up with Doug Kessler, CEO of Ashford Hospitality Trust, to discuss how this program will fuel growth for the company as well as industry trends and recent acquisitions, such as the Hilton Alexandria Old Town.

Three Tips for Training New Room Attendants

Lodging Magazine·24 October 2018
Guestroom cleaning is labor intensive, repetitive, and requires careful attention to detail. Hence, it is understandable that when training new room attendants, it will take time for employees to master each aspect of the position. Patience, on-the-job training, and frequent inspection are the keys to success.

RLH Corporation Relaunches Streamlined Redlion.com

Lodging Magazine·23 October 2018
RLH Corporation today debuted a fully redesigned and rebuilt website that uses a platform where guests can book in as few as three clicks. The new redlion.com delivers a tailored and search-friendly experience with streamlined navigation and fast load speeds on any device, making it easier to view hotel options, book from the road, and get the trip started.

Comparing European and American Hotel Laundry Models

Lodging Magazine·23 October 2018
When U.S. travelers stay at European hotels, they may notice a few differences: the room and bed sizes may vary from what they’re typically used to, power outlets differ, bathrooms may be smaller, etc. One difference is hardly ever noted: the hotel’s linens and towels are likely laundered outside of the property.

Valor Hospitality Partners Merges with PMR Hospitality Partners

Lodging Magazine·23 October 2018
PMR Hospitality Partners, a South African-based, full-service hospitality management and advisory company, today announced a merger with Valor Hospitality Partners, which was formed by Euan McGlashan and Steve Cesinger in Atlanta in 2012.

Looking Ahead to 2019: Q&A With Margaritaville's Tamara Baldanza-Dekker

Lodging Magazine·22 October 2018
Margaritaville has been steadily increasing its pipeline since opening its first resort in Pensacola, Fla., eight years ago. In July, the company launched upscale, boutique, select-service brand COMPASS and has signed five properties, as of press time, with more in the works. LODGING caught up with Margaritaville’s Chief Marketing Officer, Tamara Baldanza-Dekker, during this year’s Lodging Conference to discuss what’s ahead for Margaritaville next year.

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