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How Hoteliers can Increase Revenue During Valentine's Day

mycloud HOSPITALITY·18 February 2019
As Valentine’s Day draws near, the hotel industry is slowly preparing for this huge event. Valentine’s Day is a perfect opportunity for hoteliers to attract new guests, as well as re-engage their previous visitors.

3 Hotel Freebies That Destroy Profit

mycloud HOSPITALITY·18 February 2019
Many hotel marketing and promotional ideas sound like they should work when being thrown about in strategy meetings, but when the PMS/POS data is actually analyzed intelligently you find that they do more harm than good. Based on my work with resorts over the past eight years, I can safely say that these three common freebies simply won’t deliver any value to most properties.

What Happens in Vegas... is a Laboratory for Global Hospitality Design

mycloud HOSPITALITY·18 February 2019
Dog years. That is a relatively fitting metaphor for describing the life expectancy of most hospitality spaces in Las Vegas – guest rooms, entertainment venues, restaurants – compared to the same types of spaces located on hospitality properties elsewhere.

Hotels winning from government's Bid Fund Program

mycloud HOSPITALITY·18 February 2019
Australia’s economy has been boosted by an estimated $187 million worth of lucrative business events lured by the Federal government’s Bid Fund Program, according to a Liberal-National statement released today. Minister for Trade, Tourism and Investment, Simon Birmingham, outlined the figure this morning in his remarks as part of opening festivities for the three-day Asia Pacific Incentives Meetings Event (AIME) trade forum, which began in Melbourne today.

Dubai International rebrands to transform into lifestyle destination

mycloud HOSPITALITY·18 February 2019
Dubai International (DXB), the world busiest airport for international passenger, has seen an annual average growth rate of more than 13% with 2018 traffic surpassing 89.1 million. Last December it achieved a milestone when it welcomed its billionth customer.

New Hyatt Place survey looks at ways travel affects American breakfast habits

mycloud HOSPITALITY·17 February 2019
As Americans gear up to travel in 2019, a new survey from the Hyatt Place brand found that the more people spend their time away from home, the more likely it is that they will eat the proverbial “most important meal of the day.”

Hilton's Success in the Dynamic all Suites Segment a Product of Working Closely With Owners

mycloud HOSPITALITY·17 February 2019
On November 2, 2018, The All Suites brands by Hilton – Embassy Suites by Hilton, Homewood Suites by Hilton and Home2 Suites by Hilton – reached a major milestone with the opening of our 1,000th property. This achievement is not only a testament to the enormous appeal of the 100% suite hotel concept Hilton helped pioneer with the launch of the first full-service, all-suite brand, but also to the strength of the relationships we've developed with the owners who have accompanied us on this over thirty-year journey.

Why Hotels Need to Considering Measure and Scale every Micro-Moment of the Customer Journey

mycloud HOSPITALITY·17 February 2019
Hotel customers are today documenting every micro-moment of their journey. Do you listen, measure and scale every micro-moment of the customer journey? When you are trying to prove the value of Social Media Marketing to your Hotel operators, owners, asset managers or management team you can’t afford to lose their attention.

Virgin Group Founder Richard Branson Plans a Humanitarian Concert for Venezuela

mycloud HOSPITALITY·17 February 2019
Cynics may guess that Richard Branson saw the movie Bohemian Rhapsody and, reminded of the success of the first Live Aid concert in 1985, decided narcissistically to revive the idea. Idealists will say, whatever the motivation, the world must ease the economic crisis in Venezuela.

Four Seasons Safari Lodge Serengeti launches artist in residence programme

mycloud HOSPITALITY·17 February 2019
Four Seasons Safari Lodge Serengeti has launched an 'artist in residence' programme, which will feature a total of seven artists at the property throughout 2019. As part of the programme, each artist will be present at Four Seasons Safari Lodge for a period of two weeks to two months, allowing guests to see their works come to life, with individual pieces also available to buy.

Meeting planners find solutions for commission shortfalls

mycloud HOSPITALITY·17 February 2019
While many planners continue to feel the sting from commission cuts, the need for alternative revenue streams is leading some to get creative.

A Transformed Medellin Grapples with Its Violent Past and 7 Other Tourism Trends this Week

mycloud HOSPITALITY·16 February 2019
This week in tourism, Medellin figures out how to talk about its complicated past, a surf town in California's Newport Beach plays up its luxury attractions, and rail travel becomes the number one priority for booking platforms in Asia.

What I've learnt over three and a half years at Les Roches

mycloud HOSPITALITY·16 February 2019
In December I graduated from Les Roches and said goodbye to the place I’ve called home for 3.5 years. During my time at Les Roches I learnt some valuable lessons I know I will carry with me throughout my life. Whether they were heartful, funny or crushing lessons, they are lessons that have shaped who I am today. Even though I will no longer be a Les Roches student, I know the school will always be in my heart.

U.S. Industrial Output Declines 0.6% in January

mycloud HOSPITALITY·15 February 2019
U.S. industrial production unexpectedly dipped 0.6% in January, with across-the-board weakness raising alarms that the economy has hit a “soft patch.” The decline in output, which appears to reflect rising protectionism and decelerating economic growth around the world, was the first since May 2018. Economists had expected a gain of 1%.

Choice Hotels Touts Its Tech Partnerships with Google and Amazon

mycloud HOSPITALITY·15 February 2019
Will voice-enabled booking for hotels actually take off? Guess we'll find out first with Choice Hotels' partnership with Google.

Saudi Arabia Lifts Its Travel Warning for Lebanon

mycloud HOSPITALITY·15 February 2019
Saudi Arabia has lifted a travel warning on Lebanon for its citizens. Gulf tourists used to be the biggest spenders in Lebanon, so it's hopeful news for the beautiful but geopolitically unlucky country.

Trump Family Blames Politics for Failed Hotels Expansion

mycloud HOSPITALITY·15 February 2019
The Trumps can blame politics, but it's a bad business decision for any hotelier to flag under a controversial brand when there are dozens of others with more robust distribution networks and stronger consumer awareness available to choose from.

OTA & Travel Distribution Update: Expedia gets tough with United amidstticket-distribution costs battle; Trivago's recent changes may angeradvertisers; U.K. investigation forces changes at Expedia &

mycloud HOSPITALITY·15 February 2019
Although several sources reported late Friday that Expedia and United have agreed to temporarily suspend their court battle, Expedia’s willingness to pursue claims against United in the midst of contract negotiations is nonetheless interesting and, perhaps even, telling.

Expedia Had a Less-Is-More Approach to Mergers in 2018

mycloud HOSPITALITY·15 February 2019
Expedia is an opportunistic company, and mergers and acquisitions are part of its DNA. The company has been quiet on this front for the past three years. It is sort of due to make another big splash.

Crave Interactive and Quore partner to facilitate new digital hotel services

mycloud HOSPITALITY·15 February 2019
A developer of cloud-based digital guest service solutions for hotels, Crave Interactive, and housekeeping/engineering management software provider, Quore, have announced an integration partnership aimed at taking guest engagement and service request optimization to new heights. In addition to using Crave’s in-room tablets to view property information, order food and beverage, access entertainment, and control room electronics, guests can now make housekeeping and engineering requests via the digital devices.

Why Aren't Visitors Splurging in Crazy Rich Singapore?

mycloud HOSPITALITY·15 February 2019
Singapore grapples with affordability, as seen in drops in shopping, dining, and hotel spending by tourists, who are also staying a shorter time. Going for more high-yield tourists and giving them the value they'd expect from paying high prices is the solution, and Singapore must do it fast. Here's why.

Stats show NZ tourism growth hit speed bump in 2018

mycloud HOSPITALITY·15 February 2019
New Zealand’s inbound tourism arrivals slowed by nearly half in 2018, according to newly released data from Stats NZ, hinting the wave of momentum the country has surfed for the last four years has finally reached the shore.

Comm Games propels Gold Coast to top hotel market

mycloud HOSPITALITY·15 February 2019
Momentum from the Commonwealth Games in April has spurred the Gold Coast to claim the title of Australia’s top-performing hotel market of 2018, according to new CBRE data out today.

Exclusive video: Marriott's Craig Smith on growth, loyalty and more

mycloud HOSPITALITY·15 February 2019
Marriott International’s President and Managing Director of Asia-Pacific, Craig Smith, says he’s excited about the strong growth of the company in Australia, which is showing no signs of slowing down.

Six Flags' Global Growth Plans Are Running Into Economic Roadblocks

mycloud HOSPITALITY·15 February 2019
Six Flags' big ambitions for international expansion are meeting economic reality. The theme park operator still finds potential in partnerships outside the United States, but expectations have to be adjusted.

Switzerland's 'Magic' Ski Pass Is Safe for Another Year

mycloud HOSPITALITY·15 February 2019
The Magic Mountain Cooperation cut a temporary deal with Crans Montana, after the famous ski resort complained of overtourism. But there is no guarantee Crans Montana will stick around after a year is up.


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